PFSweb Reviews

Updated 9 October, 2014
Updated 9 October, 2014
38 Reviews
2.5
38 Reviews
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PFSweb CEO Michael Willoughby
Michael Willoughby
6 Ratings

Employee Reviews

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  1.  

    I Love My Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementations Manager in Allen, TX (US)
    Current Employee - Implementations Manager in Allen, TX (US)

    I have been working at PFSweb full-time (less than an year)

    Pros

    I am fairly new but so far my experience has been great. The teams are awesome. People are willing to help you. Management supports you. This is a great place to learn. For once, I enjoy coming to work.

    Cons

    Things are pretty fast paced here and there are not many processes. You will have to learn through trial and error but the teams are amazing. The benefits are not very good. 401k matching is only 12% and there perks are not that great. But it is a great place to work if you like flexibility and want to learn.

    Advice to ManagementAdvice

    Keep doing what your doing

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A NIGHTMARE

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PFSweb

    Pros

    You get to surf the internet all day.

    Cons

    They have the mst UNPROFESSIONAL supervisors and team leads. The people that they have in management positions know nothing about ethics. They are not very educated when it comes to how to manage others. They have zero people skills. The main supervisor for the Loreal line, relies heavily on the feedback of her team members. If you go to her with a problem, she never addresses it. She is EXTREMELY lazy and very personal when it comes to interaction w oou th her team. This is the WORST place to work if you are you to a professional environment.

    Advice to ManagementAdvice

    Hire supervisors with real people skills.

  3.  

    No where to go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dallas, TX (US)
    Former Employee - Customer Service Representative in Dallas, TX (US)

    I worked at PFSweb full-time (more than 3 years)

    Pros

    Easy job if you are just looking for steady income

    Cons

    No real skills are taught in training, and no growth

    Advice to ManagementAdvice

    Provide better oppurtunites to grow within the company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Part Time Holiday Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internet Order Assister in Dallas, TX (US)
    Former Employee - Internet Order Assister in Dallas, TX (US)

    I worked at PFSweb as a contractor (less than an year)

    Pros

    I came upon this job using an employment agency. I was told it would be 2 weeks around Thanksgiving with the option of a few days after Christmas. We got paid full fare for the training days, which was three 8 hour days.

    Cons

    Once we got live time on the floor, we had way too many people than calls coming in. We were only trained to assist people in placing internet orders, not customer service. I routinely would go up there for an 8 hour shift and be sent home after 45 minutes.

    Advice to ManagementAdvice

    Don't waste 3 days training people on how to place internet orders. Identify what you need (customer service) and train the temp employees on handling those issues.

    Doesn't Recommend
    Neutral Outlook
  6.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Dallas, TX (US)
    Current Employee - Customer Service Representative in Dallas, TX (US)

    I have been working at PFSweb full-time (more than 3 years)

    Pros

    Made a few friends
    after you're there a long time you can get a decent schedule.

    Cons

    Poor management
    lack of organization
    Lack of Leadership
    social pool-Better make friends and be up the boss's rear end to have a fighting chance to get promoted.

    Advice to ManagementAdvice

    Listen to your employees who work with the customers directly on a day to day basis
    acknowledge your team
    learn some management and organization skills

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Should Have Listened to the Previous Reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dallas, TX (US)
    Former Employee - Customer Service Representative in Dallas, TX (US)

    I worked at PFSweb full-time (less than an year)

    Pros

    Central location in downtown Dallas was a perk. Business casual drerss code was liberal in what was permitted and what was not. Time-off policies appeared to be quite generous.

    Cons

    Training was disjointed, helpful feedback not given . Honest conversations around what the company expects of the worker were vague. Pay was low enough so as to possibly keep an employee from being able to afford medical benefits.

    Advice to ManagementAdvice

    Invest in a more up to date system. Stress user friendly systems to aid in getting the work done.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Call Center is so disorganized, it's a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Dallas, TX (US)
    Former Employee - Call Center Agent in Dallas, TX (US)

    I worked at PFSweb full-time

    Pros

    The location is great. Renassiance Tower is awesome place and easy for public transportation. It is pretty easy to move up in the company if you are liked. Benefits are great for the pay rate as well.

    Cons

    The call center is really unorganized. The protocol constantly changes and it is hard to provide exemplery customer service to the customer if you don't know what you are supposed to do for them. Additionally, there is a lot of favoritism among Team Leads and Supervisors. Promotions were not really selected based on the abilities of the agents. Also, duties would fall through the cracks due to laziness and incompetence among Supervisors, Team Leads and agents alike. This caused undue stress on the valued customers.

    Advice to ManagementAdvice

    Please work on organizing the protocol and training agents on new information as soon as possible.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    If not inner circle, don't plan on going anywhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Management in Allen, TX (US)
    Former Employee - Program Management in Allen, TX (US)

    I worked at PFSweb full-time (more than 3 years)

    Pros

    Culture is good and have some fun activities like wellness program and social events. Good brands. Opportunity to learn quite a bit, just has to be on your own as there is no real training program for anyone. You get to work with some really good people.

    Cons

    If you are not someone who is in the inner circle, you will go nowhere. Some managers are really bad at gossiping and spend time talking about employees which is very inappropriate. The company puts so much stock into the college recruit program, other employees are often overlooked, even though they may have same credentials, education (or more) and more experience. Learn to build up your employees instead of tearing them down. Many managers are very poor communicators and don' t have much respect from those that work for them, although they are smart and know their job, they are not good managers. You will continue to lose employees as you have been, if you don't start respecting all your employees.

    Advice to ManagementAdvice

    You need to put time into all your employees, not just the college recruits. Redefine qualifications for someone to be a manager, not just who is part of your friend circle or who senior managers like. You need leaders and a title of manager does not mean someone is a good leader. Maybe post positions internally so any employee interested has an opportunity to apply vs. just hand picking. Respect all ages of employees and it is time to stop being so cheap. Don't wait until someone quits to offer more compensation. Respect them while they are there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good starting point for a recent graduate to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Allen, TX (US)
    Former Employee - Account Manager in Allen, TX (US)

    I worked at PFSweb full-time (more than 3 years)

    Pros

    The company is small, things are personal, and large amounts of responsibility are delegated to starting-level employees. The company is very much a "go get it" mindset, meaning any and all training is self driven, and you will not be given anything on a silver plate. While this gives a lot of learning, it is not necessarily good for developing new employees, and results in huge amounts of variation between what employees do and learn, even within the same function/job title.

    Cons

    The company suffers from poor management throughout the company; there is no "path to success", ongoing developmental programs, or required reviews/feedback from management. The company does have a yearly review, however, there is no requirement for managers to abide by this, so tracking development is nearly impossible.
    With this in mind, the amount of work one puts in has nearly no direct impact upon one's development and salary, as it is entirely in the hands of your direct manager, who may or may not voice your impact to high management, who approve/discuss any potential promotions.
    The company does seem to have a habit of paying lower than market for both new and tenured employees, so keep this in mind when setting expectations.

    The company is structured as follows in the US :
    Allen, TX - Corporate office
    Dallas, TX - Call Center office
    Memphis, TN - Distribution Center
    The company also has locations in Leige and Manila, however, they are on a smaller scale and perform differently.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    One of the most meaningful jobs in my career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Allen, TX (US)
    Current Employee - Senior Manager in Allen, TX (US)

    I have been working at PFSweb full-time (more than 3 years)

    Pros

    Exciting industry working with iconic brands, passionate people dedicated to the industry and an empowered culture where you get to drive your own destiny to success. It's impressive to see the growth and number of new logos added to the portfolio. Strong company core values that easily align with my own vision and commitment.

    Cons

    Great place to work if you like to be challenged and can think outside the box. For those needing significant structure and handholding, this may not be a good fit.

    Advice to ManagementAdvice

    Promotion from within is a strong asset the company lives by. Building a strong foundation by investing in current talent should continue to be a focus for future growth.

    Recommends
    Positive Outlook
    Approves of CEO

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