Old Navy Reviews

Updated 18 September, 2014
Updated 18 September, 2014
1,337 Reviews
3.3
1,337 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Old Navy President & CEO Gap, Inc. Glenn K. Murphy
Glenn K. Murphy
330 Ratings

Review Highlights

Pros
  • You also receive generous discounts from Old Navy, Gap and Banana Republic (in 90 reviews)

  • The staff is fun to work with and there is an incredible employee discount (in 120 reviews)


Cons
  • you will only become a cashier if you get customers to open old navy credit cards (in 123 reviews)

  • They don't offer any unpaid time off or paid benefits to part time employees (in 60 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people/rough Sale schedules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Old Navy full-time for more than a year

    Pros

    Great discount- great values.
    Focused on people development
    Most customers are wonderful and you really build a relationship

    Cons

    Dollar Flip-flop day: Shop around the clock Black friday 24hr sale

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good, Knowledgable Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sellebrity
    Former Employee - Seasonal Sellebrity

    I worked at Old Navy part-time for less than a year

    Pros

    The management was great. They were very knowledgable and helpful to both new employees and customers. They were understanding of school schedueling in relation to work schedueling, very friendly and effcient staff. They were good at assessing whether or not they needed extra help and would let employees off early if they day was very slow and the store didn't need extra care.

    Cons

    I wasn't made aware of all store policies at first and thus ended up having to ask other employees when a customer had a question for me. I found the walkie talkies hard to hear/understand and they would sometimes shut off without you noticing and you would miss someone calling for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Calgary, AB
    Former Employee - Sales Associate in Calgary, AB

    I worked at Old Navy full-time for less than a year

    Pros

    Fun atmosphere with a great big team and many enthusiastic personalities. Amazing to learn about all the products and very easy to sell as people don't need much persuasion in to buying merchandise at Old Navy. You learn about Mens, Womens, Pregnant, Children clothing and get to sell a variety of these products.

    Cons

    Small and fast learning curve, the skills you still need to learn on the job dramatically drop and it becomes very routine. Advancement is limited and you feel like you definitely need to move on if you want to achieve more and develop your skills in life. Also, tons of clothes to fold continuously but expected because this is retail!

    Advice to ManagementAdvice

    -More opportunities for advancement
    -More feedback to employees about performance and reward when necessary
    -Opportunities for team bonding experiences/ Off work bonding

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    It's retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Sales Associate  in  Etobicoke, ON
    Former Employee - Cashier/Sales Associate in Etobicoke, ON

    I worked at Old Navy part-time for more than a year

    Pros

    Friendly upbeat company that does a lot of the community ( at least mine did), managers seemed to know what they were doing and did their job professionally.

    Cons

    Customers are rude. Blamed to be be racist by every middle age black woman for no reason. It's retail, u'll be folding clothes from beginning of your shift till the end. Bad hours, a lot of 3 hour shifts.

    Advice to ManagementAdvice

    Better scheduling

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    very disappointed with this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Windsor, ON
    Former Employee - Sales Associate in Windsor, ON

    I worked at Old Navy part-time for more than 3 years

    Pros

    -discount at ON, gap and banana republic stores worldwide
    -cute clothes
    -you might get a slight raise every year at your "focal"... maybe 20 cents
    -stores close by 9-10pm so you can still go out after a shift

    Cons

    -management is arbitray and inconsistent with discipline (favortism)
    -management is inconsistent with rules and policies
    -few to no shifts per week, except for december
    -no opportunity to advance even having experience and desire
    -management harasses staff to the point people have to quit
    -management disciplines staff unfairly/without cause

    Advice to ManagementAdvice

    -be consistent with rules and policies and don't harass your staff or discipline without cause or b/c you're personally mad at someone
    -don't hold all store meetings on holiday weekends
    -stop the favortism
    -hire more competent staff to do signage b/c rightly so customers will complain loudly when it's incorrect

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great place to work!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Old Navy

    Pros

    Great employee discounts! Great people who create an extremely friendly atmosphere making work not feel so much like work

    Cons

    Not much room for advancement

  8.  

    Flexible, fun job that's perfect for a student looking to earn spending money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Experience Associate  in  Richmond, BC
    Former Employee - Customer Experience Associate in Richmond, BC

    I worked at Old Navy part-time

    Pros

    -employee discounts!
    -coworkers are friendly and helpful
    -supervisors/managers are approachable and easygoing
    -virtually always get requested days off (just make sure to give enough notice)... super helpful for when I have midterms/finals!

    Cons

    -there are a ton of products for sale, and the location of products on the floor is constantly changing, so it feels nearly impossible to find what you're looking for!
    -signage can be really confusing, which makes customers angry
    -neverending mess... especially on weekends/holidays
    -you're lucky if you get more than one 5 hr shift a week... fine if you have other things to do, not so fine if you actually want to earn decent money

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great group of people and fun atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Old Navy full-time for more than 3 years

    Pros

    Awesome management and opportunities for advancement if you work hard and can get some exposure with the managers / staff. I felt respected by my boss and coworkers, for the work that I perform and the attitude that I would bring to work everyday.

    Cons

    Time off policies during peak season, low compensation for entry level positions, lack of hours after holiday season, some incompetent staff members. Changes in management resulted in loss of face and credibility, leading to some tension.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Fantastic Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service & Training Manager
    Former Employee - Service & Training Manager

    I worked at Old Navy full-time for more than a year

    Pros

    Great company values, plenty of opportunity for growth, great compensation

    Cons

    Hours for full time employees are long for one day.
    Not always staffed enough to do best job possible.

    Recommends
    Positive Outlook
  11.  

    New management changed everything over night

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Old Navy part-time for more than 3 years

    Pros

    discounts are the only reason many stay.

    Cons

    terrible hours. also with new management it was an entirely different store. rules changed overnight. people quitting due to new managment. calling in sick is a hassle, they want doctors notes now. if you want to switch shifts have to email every manager and if its rejected and you dont show up (Even if someone takes it) you're marked up as unexcused and or absent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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