Neustar Reviews in San Francisco, CA

Updated 18 July, 2014
Updated 18 July, 2014
168 Reviews
3.1
168 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neustar President and CEO Lisa A. Hook
Lisa A. Hook
108 Ratings

Review Highlights

Pros
  • Company has great benefits, it's one of the reasons people stay (in 22 reviews)

  • Great benefit including work life balance, 401K and insurance etc (in 9 reviews)


Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 10 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 5 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    The Big Identity Crisis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive  in  San Francisco, CA (US)
    Current Employee - Senior Account Executive in San Francisco, CA (US)

    I have been working at Neustar full-time for more than 5 years

    Pros

    The chemistry was great initially. they encouraged corporate culture and promoted corporate events. neustar makes a concerted effort to break into the best workplace list. Catered events and wellness programs are great.

    Cons

    Constantly changing direction and corporate message to the public. They constantly add additional responsibilities or change targets mid year without additional compensation.

    Doesn't Recommend
    Negative Outlook
  2. 4 people found this helpful  

    Sad to see

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive  in  San Francisco, CA (US)
    Former Employee - Senior Account Executive in San Francisco, CA (US)

    I worked at Neustar full-time for more than 3 years

    Pros

    You can’t beat the benefits. They are highly competitive in healthcare, 401k match. They also offer an employee stock purchase plan, although I’m not sure I’d call that a benefit at this point.

    Cons

    Meet mini-microsoft. Neustar is a collection of companies all of whom have been purchased with the $400mm+/year the NPAC provides. The result is 30 companies within a (relatively small) company. Mix in a CEO who is trying to wedge her way into the online ad space but who lacks the ability to be a B-level sales rep in the industry. The result is she goes in the direction that the loudest bird in her ear suggests. Every couple of years there is a new direction being charted and it is increasingly being charted into waters that the executive team is unqualified to navigate. With each course correction there is a major acquisition and although the companies being acquired are increasingly smaller the egos of the executives brought aboard are increasingly large. With the NPAC going away top talent is leaving faster than low level talent can be fired (There is a lot of that too.)

    Advice to ManagementAdvice

    Ride it out until the NPAC rebid process plays out. But, if it is lost the CEO and the people who ride her coattails need to be rapidly flushed and a person with his or her own vision needs to be brought in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Neustar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  San Francisco, CA (US)
    Current Employee - Account Manager in San Francisco, CA (US)

    I have been working at Neustar full-time for less than a year

    Pros

    is a great company to work for excellent benefits.

    Cons

    Micro Management. High turn over. Poor training.

    Advice to ManagementAdvice

    Give your staff a adequate amount of time to learn the technology especially when they are a top performer.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    The used car sales of the technology world!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Brisbane, CA (US)
    Former Employee - Account Executive in Brisbane, CA (US)

    I worked at Neustar full-time for more than 3 years

    Pros

    Great compensation and recognition for top performers

    Cons

    High turnover, solutions not competitive in the marketplace,

    Advice to ManagementAdvice

    Do more to help your reps be successful rather than simply micro managing them

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    A salesperson paradise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive  in  Brisbane, CA (US)
    Current Employee - Account Executive in Brisbane, CA (US)

    I have been working at Neustar

    Pros

    a growing list of products to sell... a comp plan that rewards those that can close... advancement opportunity for those that are interested... great benefits

    Cons

    Sales Ops... they are the one weak link at Neustar... It's often times harder to sell a deal internally than it is to sell it externally... there is high turn over but that is true of any sales organization

    Advice to ManagementAdvice

    Stop hiring people without relevant sales experience... The head count in sales is too high... A leaner more efficient sales staff will put up bigger numbers

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Do not take a job here if you are looking for a future with a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Global Account Executive  in  Brisbane, CA (US)
    Current Employee - Global Account Executive in Brisbane, CA (US)

    I have been working at Neustar

    Pros

    Great products with an opportunity to become a great company.

    Cons

    Overpriced DNS product that even management can't justify the price. Their only answer to the pricing objection is to throw 2 free months of service at the client on a "soft" contract that they count to their sales number, what a joke! Still being an employee here, I need to see a change at the top to want to stay here with the company in it's current panic mode state and looking to get rid of everybody on the bottom to justify their own jobs. The job gives you an ulcer. The management does 2 meetings a day with each other instead of being on the floor to help and assist newer reps ramping up, this is a horrible waste of time and upper management resources. The turnover rate at this company is higher than I have ever seen at another company in the Tech industry.

    Advice to ManagementAdvice

    Get rid of the Director of Sales, something has to change. Definition of insanity is doing the same thing over and over and expecting different results

    Doesn't Recommend
    Disapproves of CEO
  8.  

    An opportunity to work alongside some very sharp people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Global Account Manager  in  Brisbane, CA (US)
    Former Employee - Global Account Manager in Brisbane, CA (US)

    I worked at Neustar

    Pros

    It is a large, publicly traded company with opportunity to sell leading edge technology. There are weekly product training webinars.

    Cons

    It is a pressure filled atmosphere. You have to make alot of phone calls if you are in the sales department.

    Advice to ManagementAdvice

    The new CEO should keep the innovation going, and develop plans to successfully compete with other companies in the same space.

    No opinion of CEO
  9.  

    Place you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive  in  Brisbane, CA (US)
    Former Employee - Account Executive in Brisbane, CA (US)

    I worked at Neustar

    Pros

    -Supportive environment from peers
    -Structured (for those who like structure)
    -Improved training modules
    -A great place to learn sales techniques and team atmosphere

    Cons

    -Big disconnect from Management and Employees
    -Limited professional and career advancement
    -Relatively "unsecure"
    -Products need to improve
    -Promotions and raises are also quite infrequent.

    Advice to ManagementAdvice

    - lead by example and stop hiding behind the "good ole boy" network
    - clearly communicate vision and strategy to employees
    - be fair, promote good people, instead of hiring cronies
    - stop using PIP's as a motivation tool
    - switch corporate culture to cultivation and collaboration to improve productivity, pride, and self-motivation

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Almost impossible to make the money they tell you in the interview / commission plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive  in  Brisbane, CA (US)
    Former Employee - Account Executive in Brisbane, CA (US)

    I worked at Neustar

    Pros

    Neustar is a very very large organization, and with that comes the better reasons for working there. Benefits, time-off, etc. are very good with them. It is a relatively relaxed place to work and generally management has no problems with adjusting work schedules and or time off to suit your needs. Upper management has been making the attempt to provide the sales teams with more tools and good training. They have paid for many of these tools in the past and brought in some top notch training which will be very useful in future jobs. They have money and do invest in their employees.

    Cons

    Very very unrealistic goals for the number of sales reps working there. Management believes so much that everyone with a website needs the product, but reality is there are many other solutions available for small to medium and even large companies at a much lower cost. The IT departments which are the targets of sales calls, have a very good understanding of the alternative solutions and are very hesitant to pay a price which is often five times higher than the next best solution.

    Advice to ManagementAdvice

    Scale back the sales team.

    Doesn't Recommend
    No opinion of CEO

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