Netflix Reviews

Updated 20 October, 2014
Updated 20 October, 2014
412 Reviews
3.7
412 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
316 Ratings

Review Highlights

Pros
  • Work atmosphere is awesome with lot of freedom and responsibility (in 30 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Slow decline in customer and employee satisfaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Portland, OR (US)
    Current Employee - Customer Service Representative in Portland, OR (US)

    I have been working at Netflix full-time (more than 5 years)

    Pros

    I've been around almost 5 years and 5 years ago this was the best place in town to work Where the average rep said they might get 2 angry calls a day, management listened and worked with you, extra perks were provided, though if you are good at your job you mostly get left alone. It is easy to request time off at least.

    Cons

    Over the last 5 years they have gradually removed most perks, computer systems are old broken and questionably secure, chairs are even falling apart, in 5 years no one but management has ever received a raise, this year most of us actually took a paycut for doing more work than we were expected to do when originally hired at the same rate. Schedule changes every 6 months with little to no flexibility for students or parents. Questionable business practices with retaliation if you ask too many questions. Entirely metrics based assessment, some supervisors are very supportive and some give absolutely no support if they respond to questions at all, so your ability to perform your job often does on your luck getting placed with a responsive supervisor.

    Advice to ManagementAdvice

    Management has been visibly around though I've personally never had a conversation with any currently employed manager in 5 years, only those managers who have since been fired. So while visibly there also strangely absent and disconnected.

    Doesn't Recommend
    Disapproves of CEO
  2. 3 people found this helpful  

    Great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Los Gatos, CA (US)
    Former Employee - Senior Software Engineer in Los Gatos, CA (US)

    I worked at Netflix full-time (more than an year)

    Pros

    Excellent wages lots of autonomy

    Cons

    Too much turnover. Can be hard to get away from work

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Los Gatos, CA (US)
    Current Employee - Senior Software Engineer in Los Gatos, CA (US)

    I have been working at Netflix full-time (more than an year)

    Pros

    Smart people, less politics, freedom to use resources

    Cons

    Lunches are not good. Only one performance review per year for a raise.

    Advice to ManagementAdvice

    They are very open on the information.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Never a lull in the action

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Boise, ID (US)
    Former Employee - Operations Supervisor in Boise, ID (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Fast paced environment. The company seemed to really appreciate all employees no matter what level they were. Benefits package was set up so that you pocketed some or all of the allotted money set aside for medical, etc. if you did not use it. Too bad all medical insurance is not set up this way...

    Cons

    Very early mornings on certain days, but, that was needed to make shipments arrive to customers quickly. Having to leave early to make labor costs. As a result, a lot of work ended up being left for the salaried manager. DVD rental side shrinking due to streaming.

    Advice to ManagementAdvice

    Eliminate excess supplies and use that extra money for labor.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Very Different Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Team in Beverly Hills, CA (US)
    Former Employee - Content Team in Beverly Hills, CA (US)

    I worked at Netflix full-time (more than an year)

    Pros

    Work with highly intelligent individuals, free lunches, snacks sodas. your peers are great people that you will enjoy spending time around. On the peer level it is a very welcoming atmosphere.

    Cons

    Work Life balance is horrible, no room to grow or it takes 8+ years. Extremely high turn over whether it be employees leaving or arbitrary 'Lay Offs'

    Advice to ManagementAdvice

    No advice - it would be a waste of breath. Management, gets their orders from way above your level. It's a very, very large corporation where advice or ideas aren't welcomed.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Good experience, difficult job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR (US)
    Former Employee - Customer Service Representative in Hillsboro, OR (US)

    I worked at Netflix full-time (less than an year)

    Pros

    -Decent employee benefits
    -Fellow employees are great
    -Not too much direct oversight/too many meetings
    -Training was excellent and engaging

    Cons

    Performance metrics seem reasonable at first, but it's nearly impossible to meet some of them. For example, one of your metrics is the percentage of "No" answers you get from the survey at the end of the call asking customers if they were satisfied, but this system is relatively flawed.

    Advice to ManagementAdvice

    Give employees a bit more breathing room, and you'll have a much happier workforce.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Awesome place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix

    Pros

    Great co workers, benefits, and awesome atmosphere. Management is awesome and the job is easy to get the hang of.

    Cons

    Can deal with some angry customers and the job can get kind of repetitive. But overall best place I've worked for.

    Advice to ManagementAdvice

    Be good at your job and follow the rules

  9. 4 people found this helpful  

    Mistake of a lifetime. Total career suicide. Hillsboro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Hillsboro, OR (US)
    Former Employee - Csr1 in Hillsboro, OR (US)

    I worked at Netflix full-time (more than 3 years)

    Pros

    Paydays, quitting time, seeing your superiors fail.

    Cons

    How about...an unspoken policy of fear, day in, day out. Managers that are ignorant, uneducated, selfish, and stupid. Oh, and flunkie "team supervisors" that get promoted to the position only because they know how to suck up and let themselves get abused by management...Oh, there was so much more. This is flat-out the WORST company I've ever worked for. They laid me off because of my "call time average" was 7 seconds, yes...SECONDS, over their silly weekly limit. In reality, they laid me off because I was 50, and have medical problems. Oh, I hope I live to see the day when someone sues the hell out of them. I just can't wait. I have never wanted for a company to fail, but I want them to.

    Advice to ManagementAdvice

    Reed, pay attention, you little weasel. Why don't you sell this company so someone with someone with a soul can run it. Are we clear? You, Dude, SUCK!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Dynamic is not always a good thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Disposition Representative in Hillsboro, OR (US)
    Former Employee - Disposition Representative in Hillsboro, OR (US)

    I worked at Netflix full-time (more than 3 years)

    Pros

    - Company is very motivated to make improvements and will not hesitate to try any path towards innovation. Therefore, things are constantly changing and providing a challenge.
    -Decent wages and benefits.
    -Flexible schedules

    Cons

    -Since company readily implements improvements, and not all initiatives are successful, there is a great deal of back tracking and job ambiguity.
    -Very fickle in requirements and needs

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Customer Service Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Netflix full-time (less than an year)

    Pros

    They are very hard to please. Hard to maintain good numbers when the service is the issue.

    Cons

    I have nothing to add.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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