Neiman Marcus

  www.neimanmarcus.com
  www.neimanmarcus.com
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Neiman Marcus Reviews

Updated 18 September, 2014
Updated 18 September, 2014
358 Reviews
3.0
358 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
171 Ratings

Review Highlights

Pros
  • Discount at Neimans, along with an amazing employee discount sale (up to 60 percent off) (in 26 reviews)

  • good discount on many items in store (in 14 reviews)


Cons
  • Upper management treats contractors like they are throw aways (in 16 reviews)

  • Older sales associates are very stubborn to work with (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Edmonton, AB
    Former Employee - Anonymous Employee in Edmonton, AB

    I worked at Neiman Marcus

    Pros

    - state of the art
    - flexible shifts

    Cons

    - having to deal with angry customers
    - early start times

    Advice to ManagementAdvice

    should of never left Canada. best customer service team ever.

    Recommends
    No opinion of CEO
  2.  

    It's good, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care  in  Edmonton, AB
    Current Employee - Customer Care in Edmonton, AB

    I have been working at Neiman Marcus

    Pros

    Discounts on products, but major discounts only on out of style merchandise

    Cons

    Having to swap shifts on a whiteboard is old school

    Advice to ManagementAdvice

    More information sharing between call center and warehouse agents

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Worked from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Irving, TX (US)
    Former Employee - Customer Service Representative in Irving, TX (US)

    I worked at Neiman Marcus full-time for more than a year

    Pros

    I love talking to customers, helping them with orders, answering questions, great company that cares about their employees.

    Cons

    Upselling isnt easy to do with the type of customers they attract.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    I love working at the Customer Care at Neiman Marcus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Service  in  Irving, TX (US)
    Current Employee - Work At Home Customer Service in Irving, TX (US)

    I have been working at Neiman Marcus full-time for more than a year

    Pros

    I love talking to the customers and also working from home.

    Cons

    You have no control over your schedule

    Advice to ManagementAdvice

    The new shared chat is awesome for learning! Continue scheduled training as it takes a while to learn the subtleties of the rules/procedures.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Such a caring company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Palo Alto, CA (US)
    Current Employee - Sales Associate in Palo Alto, CA (US)

    I have been working at Neiman Marcus full-time

    Pros

    I've never worked for a company that takes care of their employees so well! There are perks and benefits around every corner. Literally if you do the most basic aspects of your job you will be physically rewarded with some sort of gift card or prize almost every single time. They're always coming up with new fun contest incentives to do better. Also, all of the upper management are so down to earth and respectful to us sale associates. I never feel like they are talking down to me, but rather, to me, on a level of equals...

    Cons

    At times when I first started the job, managers and other associates would be too busy to help me when I needed it. No managers took extra time to check in with me enough and make sure I was able to handle everything on my own. I'm just glad I had previous retail experience otherwise I would have been DEAD LOST as opposed to just, lost, like I was.

    Advice to ManagementAdvice

    Fix the training routine. It was so dense and boring, (not to mention completely unorganized with no itinerary) I was barely able to retain any of it before I began working on the floor.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Run from this company's Last Call stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Associate  in  Central Valley, NY (US)
    Former Employee - Lead Associate in Central Valley, NY (US)

    I worked at Neiman Marcus full-time for less than a year

    Pros

    you get a discount.

    Cons

    Upper management will not give you the benefit of the doubt in any case. Would never work for this company again, would rather collect cans.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Direction?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Dallas, TX (US)
    Current Employee - Manager in Dallas, TX (US)

    I have been working at Neiman Marcus full-time for more than 5 years

    Pros

    Some great talent on staff! Job allows for you to learn many different technologies, while still focusing on your responsibilities.

    Cons

    Lacking direction from upper management. Little room for advancement within certain groups! Did I mention lack of vision or direction...

    Advice to ManagementAdvice

    Consider managing with similar styles or at least similar vision.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Excellent company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager  in  Dallas, TX (US)
    Former Employee - Department Manager in Dallas, TX (US)

    I worked at Neiman Marcus full-time for more than 3 years

    Pros

    NM is a true family. They really do care about you and who doesn't love that discount? NM only takes the best of the best.

    Cons

    It's more of a glamorous job, but it looks great on a resume.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Mostly good experience with a luxury retailer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Specialist  in  Plano, TX (US)
    Former Employee - Product Specialist in Plano, TX (US)

    I worked at Neiman Marcus full-time for more than 5 years

    Pros

    Good pay in the $20 range. Pleasant working conditions, clean store, great visuals, help with stock, good housekeeping staff, store was well maintained.

    Cons

    There is tons of pressure to meet sales goals. Some in department were hourly and others straight commission. There was a lot of tension between employees. Managers are tense. One of my managers was the WORST in all of my years of working. I ended up working most weekends including Sundays and most holidays.

    Advice to ManagementAdvice

    Your employees make it happen. Encourage good customer service and kindness and team work between employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Neiman Marcus Group Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Dallas, TX (US)
    Former Employee - Intern in Dallas, TX (US)

    I worked at Neiman Marcus full-time for less than a year

    Pros

    Great access to executives, great realistic picture of what it takes to be an assistant buyer and great support staff

    Cons

    There really weren't many negatives here. I was extremely happy with my experience and would recommend it to anyone.

    Recommends
    Positive Outlook
    Approves of CEO

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