Neiman Marcus

  www.neimanmarcus.com
  www.neimanmarcus.com

Neiman Marcus Reviews

Updated 4 December, 2014
Updated 4 December, 2014
389 Reviews
3.1
389 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
191 Ratings

Review Highlights

Pros
  • Besides the obvious employee discount, those who work in the Call Center become more like family (in 29 reviews)

  • Good discount, fun atmosphere, wonderful management (in 16 reviews)


Cons
  • There is always, always stuff coming back, even for the top sales associates (in 25 reviews)

  • Seems like upper management turns their head to the erratic behavior of their seasoned staff (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Edmonton, AB
    Former Employee - Anonymous Employee in Edmonton, AB

    I worked at Neiman Marcus

    Pros

    - state of the art
    - flexible shifts

    Cons

    - having to deal with angry customers
    - early start times

    Advice to ManagementAdvice

    should of never left Canada. best customer service team ever.

    Recommends
    No opinion of CEO
  2.  

    It's good, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care in Edmonton, AB
    Current Employee - Customer Care in Edmonton, AB

    I have been working at Neiman Marcus

    Pros

    Discounts on products, but major discounts only on out of style merchandise

    Cons

    Having to swap shifts on a whiteboard is old school

    Advice to ManagementAdvice

    More information sharing between call center and warehouse agents

    Recommends
    No opinion of CEO
  3.  

    Pretty Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Cafe in San Francisco, CA (US)
    Current Employee - Manager - Cafe in San Francisco, CA (US)

    I have been working at Neiman Marcus full-time (more than 3 years)

    Pros

    The staffs are generally nice, customers are pretty divided between crazy and sweet - skewed toward the very wealthy of course. Restaurant hours and benefits are GREAT.

    Cons

    Corporate policies sometimes strangle creativity and innovation. Holidays restrictions are realistic but still a bummer.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    good benefits, welcoming atmosphere

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Neiman Marcus full-time (less than an year)

    Pros

    Good work environment unlimited earning potential if you can build good clients.

    Cons

    Traffic can be slow

    Recommends
  6.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Neiman Marcus full-time (more than an year)

    Pros

    I love the people I work with. My boss doesn't micromanage me and when I need to talk with him he finds the time. He always has a positive and upbeat attitude which is so important. Who you work with and report to make all the difference. They're great about training on the products. They supply you with your own iPhone which is a huge perk when you're in sales.

    Cons

    HR takes forever to do anything!! And as I've heard from other people trying to transfer to another store consider you're starting all over again because you'll have to go through all the hoops just as if you didn't work there. All you'll get is a reference from your manager, but no guarantees on anything. Also antiquated POS systems, but they're slowly updating to current technology. Otherwise, I've enjoyed working there overall.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    If you're support staff, you are disregarded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Coordinator in Denver, CO (US)
    Former Employee - Merchandise Coordinator in Denver, CO (US)

    I worked at Neiman Marcus full-time (more than an year)

    Pros

    Steady paycheck, time-off requests, good discount (if you can afford it, most times you can't), flexibility of working in multiple departments. My manager was amazing, but there were others that had no idea what they were doing and were very unprofessional.

    Cons

    Pay grade, no bonuses for support staff, not enough training, HR does not follow up with requests or concerns, company values are mixed, micro-managers all around because they don't know what "management" means, executives do not understand or care about the back end of the store.

    Advice to ManagementAdvice

    Listen to your associates! Try to make improvements in regards to communication between department managers and associates. The department managers are not always right, and your sellers and support staff are making money FOR YOU. If you want your associates to sell your product, they need to be happy. They are not happy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Unnecessarily High Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Associate in San Antonio, TX (US)
    Current Employee - Support Associate in San Antonio, TX (US)

    I have been working at Neiman Marcus full-time (more than 8 years)

    Pros

    Great health insurance
    Nice discounting
    Working with luxury product
    Nice schedule
    Employee credit union
    Beautiful store
    Restaurant in store
    Nice Customers

    Cons

    Poor management
    No growth potential
    Extremely political - unusually so at store level
    Inadequate training
    Very departmentalized / no team atmosphere
    Equipment/technology outdated/not working properly

    Advice to ManagementAdvice

    Support your team
    Treat all associates with equal respect

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Get to work with a lot of fun young ambitious people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Stylist in Los Angeles, CA (US)
    Former Employee - Lead Stylist in Los Angeles, CA (US)

    I worked at Neiman Marcus full-time (more than an year)

    Pros

    - Hire a diverse group of people
    - good benefits and discounts
    - relaxed environment

    Cons

    - commission rate was low
    - clientele is not the nicest
    - return policy (when you work there) is the WORST, customers bring back everything and usually worn!

    Advice to ManagementAdvice

    The senior management should be more involved in getting to know who is working for the company during corporate visits, a hello and how are you never hurt anyone.

    Recommends
    Positive Outlook
  10.  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Saint Louis, MO (US)
    Current Employee - Department Manager in Saint Louis, MO (US)

    I have been working at Neiman Marcus full-time (less than an year)

    Pros

    Very friendly people. Great benefits. Focus on internal and external customer service.

    Cons

    Employee purchases can only be paid with check, cash, or Neiman Marcus card. Registers need updating.

    Approves of CEO
  11.  

    Organized, very goal driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Stylist in Austin, TX (US)
    Former Employee - Visual Stylist in Austin, TX (US)

    I worked at Neiman Marcus full-time (more than an year)

    Pros

    Very organized company with a mastery of customer service

    Cons

    Cutting back on luxury, not enough attention to quality products

    Advice to ManagementAdvice

    Neimans needs to go back to the old model of luxury. Not fast fashion.

    Recommends
    Negative Outlook
    Disapproves of CEO

Neiman Marcus Photos

Outside of historic Neiman Marcus Headquarters and flagship store in Dallas. (Photo attributed to Dfwcre8tive - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
NM Cafe
Neiman Marcus Direct

+ Add Photo

Work at Neiman Marcus? Share Your Experiences

Neiman Marcus

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.