NCR Reviews

Current Employee – been working at NCR full-time for more than 10 years

Pros – No boundaries are set and hence you can define your work scope and expand. Excellent colleagues who will help in whatever way they can. Excellnet place to work to build career.

Cons – Not enough glamour in the industry. Lot of baggage to support old customers restricting growth. cannot be considered as a cool company. New acquisitions may change this perception.

Advice to Senior Management – Share your growth plans with associates and get them energised. Cost Cutting measures at random (or what it looks to others) demoralises employees. No salary increases has made it even worse. Be Steady with your thoughts and avoid knee-jerk reactions.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at NCR

Pros – Seems to remain as a big player in the Self Service world. The benefit of working at NCR Canada is that you have seen the worst and no other place can be as bad. Sadly, that is the value.

Cons – Regarding NCR Canada (Mississauga) - a terrible mess of politics, gossip and unprofessionalism. School-yard, bullying tactics run rampant. Too many people have been there too long and ran out of fresh ideas years ago. If you are not willing to just join the line and follow along, don't bother with this company.

Advice to Senior Management – You need fresh ideas which means you need a significant number of new people. When you get them in, make efforts to support them. You seem to have all the right parts under one roof but it is a complete mess.

No, I would not recommend this company to a friend

Former Employee – worked at NCR for more than a year

Pros – - It has name in the market, good benefits.

Cons – - dirty politics in management, poor management, lots of personal gossip
- biased, backbiting

Advice to Senior Management – get rid of those people

No, I would not recommend this company to a friend

Former Employee – worked at NCR

Pros – Company reputation, great people, involvement with customers, benefits

Cons – Technology not up-to-date, poor management, weak HR

Advice to Senior Management – use opportunity to improve business and advance your employees

Former Employee – worked at NCR

Pros – Co-workers are often very down to earth, and are willing to cooperate in solving problems

Cons – The technology is somewhat conservative, but that is expected for supporting over 30-year-old databases

Advice to Senior Management – Should get employees more involved in company-wide issues, instead of giving them only the impression of doing so.

Former Employee – worked at NCR

Pros – NCR provided a diverse set of opportunities accross multiple industries.

Cons – NCR is lean and work hours are excessive.

Advice to Senior Management – NCR has many valuable employees who would welcome advancement and new opportunities.
As the organization gains momentum upgrading the employee training budget would be an great addition as the organization.

Current Employee – been working at NCR

Pros – I think it's a good place for students as it offers shifts. The staff is friendly and down to earth in my department. Managers are approachable and listen. It's a collaborative environment. Ample free parking.

Cons – This is a company in a world of hurt. They have been cutting for years and it's still going on in 2011. Any company that has been around as long as this one has should not be in fire fighting mode, this one is. From what I can see, it's a dis-organization on the verge of collapse.

The training, or lack thereof was horrible, it's a sink or swim environment. Shifts are long and stressful due to lack of service personnel, i.e. technicians and service planners. There is a real lack of leadership from the district managers. Management needs to engage employees to better understand the issues. Pay is way too low for both technicians and service planners. There is no work life balance. It's a work you to death scenario at least in this department.

Advice to Senior Management – I believe this company is way too top heavy, the cuts should be coming from the top not the front line. The remaining employees are way too stretched and I believe the customers are suffering. The aggressive management style is leading this company to its demise while stroking the ego of a few who will make their mark and leave. Management has to wake up or face losing some very big accounts. The best thing you can do is fire your board of directors and take the company private. This will eliminate countless unnecessary positions and save the company millions. Once you no longer have to stroke the share holders you will be able to steer this ship back into the path of greatness. Good luck!

No, I would not recommend this company to a friend

Current Employee – been working at NCR

Pros – Work on very interesting technologies
Work with excellent, dedicated and knowledgeable people
Opportunity to travel to different countries and customers
Can see our products used by a wide range of people

Cons – Top level management only focussed on Atlanta
Cutting of employee support - headcount, benefits, perks
Building is old and dated and we need a location more suited to our work

Advice to Senior Management – Value employees not just in words but deeds
Focus more on value than cost

Yes, I would recommend this company to a friend

Current Employee – been working at NCR

Pros – Great work/personal life balance policy
Colleagues are great and interpersonal relationships are good. Everybody that quits says its the people they will miss the most, but not the company...
Lots of web-based self-learning content available (because its free!), but few opportunities if they cost money
Some new projects with new technologies if you're lucky to be assigned to the right team, but most are legacy and pigeon-hole you once you learn too much

Cons – Focussed on short-term benefit decision-making at cost of long-term pain of those decisions. NCR always does it the cheap way, not the right way.
Upper management/leadership team weak leadership and direction. Very uncertain where company will invest their money from quarter to quarter ... tough to say how long you will have a job.
Employees expected to go the extra mile consistently, even though there is nowhere near enough resources, time or motivation. Your reward for going the extra mile is that it is expected of you every time. BTW, you won't get paid O/T to make the project a success even though it was the fault of some poor management decisions or outsourcing of development to India that should never have been. NCR is bullishly going forward with outsourcing to save money even though the real costs are actually more expensive and the quality is not as good.
All NCR does is cut, cut, cut costs, but only at the bottom, the top doesn't do the same. Salaries used to be average at best, now they are uncompetitive, going on the 3rd year without a raise or bonus, even though the company is making money which I think is good given other companies were losing money, but not the upper management "goal".
Not nearly enough staff for what is asked of the employees to deliver. Almost doomed from the start on every project. Morale has been very low for many years.

Advice to Senior Management – You're asking employees for feedback all the time, but not actioning the responses you're getting. A few key things need fixing that would raise morale enough to keep a skeleton staff: give us what we need to do a good job (enough employees, reasonable deadlines, support). Acknowledge our successes, don't beat us to death for misses, particularly if they are not in our control (oursourcing quality, unrealistic customer demands, etc.) Have a spine when negotiating with customers, don't let them walk all over you and then pass on the result of that to the underlings that have to complete the work. And fix the salary/bonus situation before you have no employees left.

No, I would not recommend this company to a friend

Current Employee – been working at NCR

Pros – A good starting point to get your foot in the door

Cons – Presures to perform as moral in being buried

Advice to Senior Management – Re-deployment of jobs to lower pay area will continue to create the downward spiral of the global econ and NCR's part in this is short sighted