NCO Financial
2.4 of 5 86 reviews
www.ncofinancial.com Horsham, PA 500 to 999 Employees

NCO Financial Reviews

Updated Apr 12, 2014

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2.4 86 reviews

                             

33% Approve of the CEO

NCO Financial President Michael Barrist

Michael Barrist

(18 ratings)

20% of employees recommend this company to a friend
86 Employee Reviews
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Review Highlights

Pros:
  • "smooth and easy, nice people, no experience required"
    in 4 reviews
  • "Steady work, enjoyable work environment most of the time"
    in 4 reviews
Cons:
  • "long hours no room for advancement"
    in 4 reviews
  • "When I was there last there were several issues with the upper management not working with employees on things like schedule"
    in 6 reviews
  • Show more review highlights

Reviews

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Very good

Debt Colector (Current Employee)
Montreal, QC

I have been working at NCO Financial full-time for more than 5 years

ProsGood salary Good enviRoment Good bosses

ConsStress bug not hiñó more

Advice to Senior ManagementKeep the Good job

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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The McDonald's of the Call Centre Industry

Customer Service Representative (Former Employee)

I worked at NCO Financial full-time for more than a year

ProsYou can get consistently 40 hours of work per week, and their health insurance plan isn't too bad. Fellow employees are friendly and nice to work with.

ConsNever ending turnover in Management. High burnout and turnover among employees. Boring and Repetitive job. They need to have managers who are willing to stay in the position and help improve the organization.

Advice to Senior ManagementTry doing more for your employees, like increasing pay and providing more incentives.

No, I would not recommend this company to a friend

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easy

Fraud Agent (Current Employee)
Montreal, QC

I have been working at NCO Financial full-time for less than a year

Prossmooth and easy, nice people, no experience required

Conslittle money, but flexible hours and good as a start

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a phone job, no stress or pressure

Collections Representative (Former Employee)
Montreal, QC

I worked at NCO Financial full-time for less than a year

Prosvery good company and managment as well

Cons11 to 12$ per hour, not for men jobs, its for women

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Try to stay away from this place!

Fraud Agent (Current Employee)
Montreal, QC

I have been working at NCO Financial full-time for more than a year

Pros-Some of the people working there are great, mostly immigrants trying to find a way through this tough province.
-Cheap parking ($50 / month).
- Easily accessible by public transit.

Cons-Awful Awful Awful management, supervisors and HR (you will see them only on the day of your interview).
-Very poor salary, and you will not see monthly bonuses if you are not one of the "favorites".
-Disgusting place full of wrecked chairs that will hurt your back.
-Some time you will see alive and dead bed bugs.
-Magic word (JDS "Job Description Summery"), which is a written warning, 3 of them and you are toasted.
-If you are sick and wants to leave, you can bring a doctor's note so the day will not be considered as absence (stay you will not get paid for those hours), if your kid/spouse/parent is sick, you can't!!
-A lot more than what is listed above unfortunately.

Advice to Senior ManagementPlace is collapsing anyways, reputation is very bad, clients and employees are running away.
Only one advice to management: What goes around comes back around.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Working at Nco was something that I did not enjoy as an employee

Tsr (Former Employee)
Sarnia, ON

I worked at NCO Financial full-time for more than 3 years

ProsFellow collegues were the best part of this company

Conslittle to no help on the phone
constant yelling from consumers

Advice to Senior Managementhelp your fellow collegue

No, I would not recommend this company to a friend

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NCO is horrible

Collector (Current Employee)

I have been working at NCO Financial full-time for more than a year

ProsNONE I Cannot think of one good thing to say about working at NCO apart from the fact my coworkers made my days easier.

ConsEverything- They do not value their employees. To Managers you are just a number. They will work you to your grave

No, I would not recommend this company to a friend

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A terrible, sterile environment with zero morale or respect for newcomers

Capitol One Accounts Assist (Current Employee)
Montreal, QC

I have been working at NCO Financial full-time for less than a year

ProsTwo of the managers I could name do have a little spirit and humor, and realize you're a human being, not a drone. They are gravely outnumbered.

ConsPersonally, I'm shocked I might be the first to write this up. It really is a depressing, ghetto, and mindless environment that breeds conflict on the work floor and transgresses onto the people they are calling. This place is a sterile, lifeless, and unchallenging as they come, and above all, will test your sanity due to the extremely low work flow resulting in massive boredom crossed with unnecessarily harsh floor rules that literally trap you in one place - at your cubicle. Try working the Fraud department for Capitol One (who hire NCO to handle their affairs) in Montreal. When the work flow is slow and there simply are no cases to review (and I mean NONE, not like a few and people are putting them off. NONE), you are not even allowed a book, magazine, pen and paper - ANYTHING - to doodle, read, or otherwise pass the time when there is NO work and NOTHING YOU CAN DO OR BE GIVEN TO DO.

Turning to talk to your neighbor? Reprimanded. Browsing Google search result lists (the only internet access not blocked, as all other sites are blocked)? Reprimanded. More than once and you're written up and sent home. What do they expect people to do in a chair in front of a monitor and there is no work? You are literally expected to sit there, stare at your screen, and keep Refreshing your work program in the hopes new work comes in... which on average, nets you maybe ONE case in a 3 hour window. Again, I've lived this, and am not exaggerating. I never thought I'd work someplace where I actually begged for MORE WORK TO DO!! "What am I supposed to do then There is no work coming in!!" numerous workers plea to their managers when yelled at for surfing Google search results (the only loophole luxury on the floor), to which their zombified superiors reply "Keep refreshing in case something comes in"... or "keep calling customers" (who you've already called several times for the day and can't leave more than one voice message for in a 24 hr window)... they don't even know what to say, because there is nothing to say.

All this on your weekends, as the "hazing period" (as referred to coldly by some employees) demands your first year be all weekends, with three workdays of late afternoon to night hours (11am to 10pm on average). After that, MAYBE you can negotiate "normal" hours of a work week, M-F. And forget your spine health.... There's a common war for a good chair to sit in as many are busted, leaning, and stuffing torn out... NCO is too cheap to accommodate their employees with appropriate CHAIRS even, let alone locker space to match the employee count (several people leave their valuables open for theft, which happens often, because they cannot find a free locker and also can't have their things on them while working).

I'm not a dramatic person but seriously.... all they need are whips and shackles to complete the picture. If you'd like to better understand the mammoth amount of civilian complaints against this company that circulate online, regarding annoying calls and harassment, then you need only WORK HERE and see for yourself... the poor workers have NO ONE ELSE TO CALL, for weeks at a time, NOTHING THEY'RE ALLOWED ELSE TO DO. NOTHING BUT SIT AND HOPE FOR WORK. Capitol One and other clients are getting ripped off blind by paying NCO to handle their work.

Advice to Senior ManagementGet a reality check. You're hiring people, not zombies. Be honest, not leading on and lying, about advancement opportunities. Make work more available or don't hire at all. At the very least offer part-time positions if the full-time is THIS unproductive. Not sure if that's about tax breaks or what, but mismanagement is synonymous with NCO Montreal. The managers don't even respect the place, and it transpires onto the employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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PAY SUCKS BIG TIME!!

Anonymous Employee (Former Employee)
Montreal, QC

I worked at NCO Financial

ProsFriendly environment including peers and management. Benefits are great. Communication is easy between management and employees. Not much work pressure. Overall easy goiing work environment. Company promotes from within.

ConsYES, it is a multi-million $$$ company but so stingy when it comes to compensating their employees. Employees' motivation sucks due to very low pay rate especially of those who are motivated by pay. Retention is very high and you will get to constantly see new faces. Very few people working there are serious about their job and will easily leave as soon as the better opportunity comes.

Advice to Senior ManagementPlease pay your employees' at least the market rate. It sucks to be there year after after and get .30cent/hr pay increment. After all your company is running from your front-line employees'.

No, I would not recommend this company to a friend

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NCO a decent place to work at

Collector (Former Employee)
Montreal, QC

I worked at NCO Financial

ProsGood commission structure, you get 20% of every dollar you collect after you reach your goal, sometimes I would walk away with 4000$ monthly bonus.

ConsNot well managed at my location, lots of frequent changes and experiments which hurt production

Advice to Senior ManagementCreate a unified system everybody can understand and work towards it

No, I would not recommend this company to a friend

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