NCO Financial

  www.ncofinancial.com
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NCO Financial Reviews

Updated Jul 21, 2014

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All Employees Current Employees Only

2.4 105 reviews

33% Approve of the CEO

NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer

Ron Rittenmeyer

(6 ratings)

23% of employees recommend this company to a friend

Review Highlights

Pros
  • Working from home is a definite plus (in 4 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)


Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • When I was there last there were several issues with the upper management not working with employees on things like schedule (in 6 reviews)

More Highlights
105 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Crappy Pay, lots of work

    Anonymous Employee (Current Employee)

    ProsEasy to get hired, nothing else really.

    ConsTerrible pay, terrible environment, did I mention terrible pay?

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Working a lot, but have no money

    Anonymous Employee (Former Employee)

    ProsSome of the people who worked there were okay.

    ConsThe job itself, anyone you call just yells at you for frequency of calls.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The McDonald's of the Call Centre Industry

    Customer Service Representative (Former Employee)

    ProsYou can get consistently 40 hours of work per week, and their health insurance plan isn't too bad. Fellow employees are friendly and nice to work with.

    ConsNever ending turnover in Management. High burnout and turnover among employees. Boring and Repetitive job. They need to have managers who are willing to stay in the position and help improve the organization.

    Advice to Senior ManagementTry doing more for your employees, like increasing pay and providing more incentives.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Very good

    Debt Colector (Current Employee) Montreal, QC

    ProsGood salary Good enviRoment Good bosses

    ConsStress bug not hiñó more

    Advice to Senior ManagementKeep the Good job

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    easy

    Fraud Agent (Current Employee) Montreal, QC

    Prossmooth and easy, nice people, no experience required

    Conslittle money, but flexible hours and good as a start

     

    a phone job, no stress or pressure

    Collections Representative (Former Employee) Montreal, QC

    Prosvery good company and managment as well

    Cons11 to 12$ per hour, not for men jobs, its for women

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Try to stay away from this place!

    Fraud Agent (Current Employee) Montreal, QC

    Pros-Some of the people working there are great, mostly immigrants trying to find a way through this tough province.
    -Cheap parking ($50 / month).
    - Easily accessible by public transit.

    Cons-Awful Awful Awful management, supervisors and HR (you will see them only on the day of your interview).
    -Very poor salary, and you will not see monthly bonuses if you are not one of the "favorites".
    -Disgusting place full of wrecked chairs that will hurt your back.
    -Some time you will see alive and dead bed bugs.
    -Magic word (JDS "Job Description Summery"), which is a written warning, 3 of them and you are toasted.
    -If you are sick and wants to leave, you can bring a doctor's note so the day will not be considered as absence (stay you will not get paid for those hours), if your kid/spouse/parent is sick, you can't!!
    -A lot more than what is listed above unfortunately.

    Advice to Senior ManagementPlace is collapsing anyways, reputation is very bad, clients and employees are running away.
    Only one advice to management: What goes around comes back around.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Working at Nco was something that I did not enjoy as an employee

    TSR (Former Employee) Sarnia, ON

    ProsFellow collegues were the best part of this company

    Conslittle to no help on the phone
    constant yelling from consumers

    Advice to Senior Managementhelp your fellow collegue

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    NCO is horrible

    Collector (Current Employee)

    ProsNONE I Cannot think of one good thing to say about working at NCO apart from the fact my coworkers made my days easier.

    ConsEverything- They do not value their employees. To Managers you are just a number. They will work you to your grave

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A terrible, sterile environment with zero morale or respect for newcomers

    Capitol One Accounts Assist (Current Employee) Montreal, QC

    ProsTwo of the managers I could name do have a little spirit and humor, and realize you're a human being, not a drone. They are gravely outnumbered.

    ConsPersonally, I'm shocked I might be the first to write this up. It really is a depressing, ghetto, and mindless environment that breeds conflict on the work floor and transgresses onto the people they are calling. This place is a sterile, lifeless, and unchallenging as they come, and above all, will test your sanity due to the extremely low work flow resulting in massive boredom crossed with unnecessarily harsh floor rules that literally trap you in one place - at your cubicle. Try working the Fraud department for Capitol One (who hire NCO to handle their affairs) in Montreal. When the work flow is slow and there simply are no cases to review (and I mean NONE, not like a few and people are putting them off. NONE), you are not even allowed a book, magazine, pen and paper - ANYTHING - to doodle, read, or otherwise pass the time when there is NO work and NOTHING YOU CAN DO OR BE GIVEN TO DO.

    Turning to talk to your neighbor? Reprimanded. Browsing Google search result lists (the only internet access not blocked, as all other sites are blocked)? Reprimanded. More than once and you're written up and sent home. What do they expect people to do in a chair in front of a monitor and there is no work? You are literally expected to sit there, stare at your screen, and keep Refreshing your work program in the hopes new work comes in... which on average, nets you maybe ONE case in a 3 hour window. Again, I've lived this, and am not exaggerating. I never thought I'd work someplace where I actually begged for MORE WORK TO DO!! "What am I supposed to do then There is no work coming in!!" numerous workers plea to their managers when yelled at for surfing Google search results (the only loophole luxury on the floor), to which their zombified superiors reply "Keep refreshing in case something comes in"... or "keep calling customers" (who you've already called several times for the day and can't leave more than one voice message for in a 24 hr window)... they don't even know what to say, because there is nothing to say.

    All this on your weekends, as the "hazing period" (as referred to coldly by some employees) demands your first year be all weekends, with three workdays of late afternoon to night hours (11am to 10pm on average). After that, MAYBE you can negotiate "normal" hours of a work week, M-F. And forget your spine health.... There's a common war for a good chair to sit in as many are busted, leaning, and stuffing torn out... NCO is too cheap to accommodate their employees with appropriate CHAIRS even, let alone locker space to match the employee count (several people leave their valuables open for theft, which happens often, because they cannot find a free locker and also can't have their things on them while working).

    I'm not a dramatic person but seriously.... all they need are whips and shackles to complete the picture. If you'd like to better understand the mammoth amount of civilian complaints against this company that circulate online, regarding annoying calls and harassment, then you need only WORK HERE and see for yourself... the poor workers have NO ONE ELSE TO CALL, for weeks at a time, NOTHING THEY'RE ALLOWED ELSE TO DO. NOTHING BUT SIT AND HOPE FOR WORK. Capitol One and other clients are getting ripped off blind by paying NCO to handle their work.

    Advice to Senior ManagementGet a reality check. You're hiring people, not zombies. Be honest, not leading on and lying, about advancement opportunities. Make work more available or don't hire at all. At the very least offer part-time positions if the full-time is THIS unproductive. Not sure if that's about tax breaks or what, but mismanagement is synonymous with NCO Montreal. The managers don't even respect the place, and it transpires onto the employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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