NCO Financial Reviews

Former Employee – worked at NCO Financial

Pros – Friendly environment including peers and management. Benefits are great. Communication is easy between management and employees. Not much work pressure. Overall easy goiing work environment. Company promotes from within.

Cons – YES, it is a multi-million $$$ company but so stingy when it comes to compensating their employees. Employees' motivation sucks due to very low pay rate especially of those who are motivated by pay. Retention is very high and you will get to constantly see new faces. Very few people working there are serious about their job and will easily leave as soon as the better opportunity comes.

Advice to Senior Management – Please pay your employees' at least the market rate. It sucks to be there year after after and get .30cent/hr pay increment. After all your company is running from your front-line employees'.

No, I would not recommend this company to a friend

Former Employee – worked at NCO Financial full-time for more than 3 years

Pros – Fellow collegues were the best part of this company

Cons – little to no help on the phone
constant yelling from consumers

Advice to Senior Management – help your fellow collegue

No, I would not recommend this company to a friend

Current Employee – been working at NCO Financial full-time for more than a year

Pros – NONE I Cannot think of one good thing to say about working at NCO apart from the fact my coworkers made my days easier.

Cons – Everything- They do not value their employees. To Managers you are just a number. They will work you to your grave

No, I would not recommend this company to a friend

Current Employee – been working at NCO Financial full-time for less than a year

Pros – Two of the managers I could name do have a little spirit and humor, and realize you're a human being, not a drone. They are gravely outnumbered.

Cons – Personally, I'm shocked I might be the first to write this up. It really is a depressing, ghetto, and mindless environment that breeds conflict on the work floor and transgresses onto the people they are calling. This place is a sterile, lifeless, and unchallenging as they come, and above all, will test your sanity due to the extremely low work flow resulting in massive boredom crossed with unnecessarily harsh floor rules that literally trap you in one place - at your cubicle. Try working the Fraud department for Capitol One (who hire NCO to handle their affairs) in Montreal. When the work flow is slow and there simply are no cases to review (and I mean NONE, not like a few and people are putting them off. NONE), you are not even allowed a book, magazine, pen and paper - ANYTHING - to doodle, read, or otherwise pass the time when there is NO work and NOTHING YOU CAN DO OR BE GIVEN TO DO.

Turning to talk to your neighbor? Reprimanded. Browsing Google search result lists (the only internet access not blocked, as all other sites are blocked)? Reprimanded. More than once and you're written up and sent home. What do they expect people to do in a chair in front of a monitor and there is no work? You are literally expected to sit there, stare at your screen, and keep Refreshing your work program in the hopes new work comes in... which on average, nets you maybe ONE case in a 3 hour window. Again, I've lived this, and am not exaggerating. I never thought I'd work someplace where I actually begged for MORE WORK TO DO!! "What am I supposed to do then There is no work coming in!!" numerous workers plea to their managers when yelled at for surfing Google search results (the only loophole luxury on the floor), to which their zombified superiors reply "Keep refreshing in case something comes in"... or "keep calling customers" (who you've already called several times for the day and can't leave more than one voice message for in a 24 hr window)... they don't even know what to say, because there is nothing to say.

All this on your weekends, as the "hazing period" (as referred to coldly by some employees) demands your first year be all weekends, with three workdays of late afternoon to night hours (11am to 10pm on average). After that, MAYBE you can negotiate "normal" hours of a work week, M-F. And forget your spine health.... There's a common war for a good chair to sit in as many are busted, leaning, and stuffing torn out... NCO is too cheap to accommodate their employees with appropriate CHAIRS even, let alone locker space to match the employee count (several people leave their valuables open for theft, which happens often, because they cannot find a free locker and also can't have their things on them while working).

I'm not a dramatic person but seriously.... all they need are whips and shackles to complete the picture. If you'd like to better understand the mammoth amount of civilian complaints against this company that circulate online, regarding annoying calls and harassment, then you need only WORK HERE and see for yourself... the poor workers have NO ONE ELSE TO CALL, for weeks at a time, NOTHING THEY'RE ALLOWED ELSE TO DO. NOTHING BUT SIT AND HOPE FOR WORK. Capitol One and other clients are getting ripped off blind by paying NCO to handle their work.

Advice to Senior Management – Get a reality check. You're hiring people, not zombies. Be honest, not leading on and lying, about advancement opportunities. Make work more available or don't hire at all. At the very least offer part-time positions if the full-time is THIS unproductive. Not sure if that's about tax breaks or what, but mismanagement is synonymous with NCO Montreal. The managers don't even respect the place, and it transpires onto the employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at NCO Financial

Pros – Good commission structure, you get 20% of every dollar you collect after you reach your goal, sometimes I would walk away with 4000$ monthly bonus.

Cons – Not well managed at my location, lots of frequent changes and experiments which hurt production

Advice to Senior Management – Create a unified system everybody can understand and work towards it

No, I would not recommend this company to a friend

Former Employee – worked at NCO Financial full-time for more than a year

Pros – Shift bids are held often. Benefits available after a short amount of time. Good place for advancement of women.

Cons – Seniority not considered when promoting/advancing. District Managers not open to solving problems on a case by case basis. Confidential information made to employee reporting lines (whistleblower) made public and informer's name revealed. Behavioral issues not addressed when reported. Benefits expensive.

No, I would not recommend this company to a friend

Former Employee – worked at NCO Financial full-time for more than a year

Pros – Very easy to move up due to lack of qualified individuals

Cons – Very stressful to get yelled at all day by Apple customers, and to only have 8 seconds between calls. Everything is very closely monitored and you have to follow a break schedule to a T just to be eligible for a bonus.

No, I would not recommend this company to a friend

Former Employee – worked at NCO Financial full-time for more than 8 years

Pros – ? At times the incentives can be rewarding.

Cons – Accounts assigned to collectors are controlled and distributed by managers whom play favoratism.
This allowed for managment to control your overall salary when working on commission.

Advice to Senior Management – Become honest leaders.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at NCO Financial full-time for less than a year

Pros – good interpersonal relationship with employees.

Cons – no increase in salary. low backpay. no more free meals.

Advice to Senior Management – pls honor your employees loyalty by at least increase their salary per every year.

Yes, I would recommend this company to a friend

Former Employee – worked at NCO Financial full-time for more than 3 years

Pros – It's a job, and honestly there are people there that are great to interact with. Also, if the center as a whole is doing well then they do try to put prizes out there for exceptional performances.

Cons – When I was there last there were several issues with the upper management not working with employees on things like schedule. I've had and seen several issues there with paychecks in the past that are difficult at best to get resolved. The grading system they had in place when I left for the quality monitoring of the calls was rather subjective. They also had an issue with a high turnover rate on employees.

Advice to Senior Management – The changes that were needed may have been taken care of by now- I don't know. However, my suggestions would be to stop keeping unions out of the place, or at least make it so the unions wouldn't be necessary. If someone is sick, or has a sick or injured child or family member it would be a good idea to let them take care of that. Such actions would help employees feel like they're cared about and thus would make them more willing to work through any mess in a positive way and keep them there.

No, I would not recommend this company to a friend