Morgans Hotel Group

  www.delanomarrakech.com
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Morgans Hotel Group Reviews

Updated Jun 16, 2014

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3.2 12 reviews

12 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great culture...the boot camp of hospitality

    Front Office (Current Employee) Miami, FL (US)

    ProsGreat people, family atmosphere. Cool guests , great f&b, opportunity to move up. Get to be yourself and still deliver an amazing guest experience

    ConsLack of training, work well over ten hours a day. Overwhelming at times. Accounting to hard on operations

    Advice to Senior ManagementInvest in your talented employees . 401k, incentivize your employees . More team building outings.

    Yes, I would recommend this company to a friend

     

    it is a learning experience

    Anonymous Employee (Current Employee)

    ProsThere is plenty of work, they bring clients

    Consstressful environment and working weekends

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    pleasant work environment

    Anonymous Employee (Current Employee) San Francisco, CA (US)

    ProsGreat benefits and decent pay

    ConsThis is a union work place so there is a lot of tension between management and employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Exciting, fast paced, low pay

    Night Manager (Former Employee) Los Angeles, CA (US)

    ProsI worked at the Mondrian LA and I was fortunate to meet a lot of nice people and it seemed like I always had a crazy story to tell at the end of the day.

    ConsManagement always seemed to be watching you through there cameras. It seemed like employees were always getting written up and there was not much appreciation from upper management.

    Yes, I would recommend this company to a friend

    1 person found this helpful  

    I LOVE WORKING WITH MHG

    Anonymous Employee (Current Employee)

    Prosuplifting work environment. great benefits. opportunity to travel. organized training program. everybody I work with has a great, positive attitude; they are all committed to hospitality and customer service and a pleasure to be around.

    Consif you want to love your job and let it be your life, you might be a great match for MHG. don't work for MHG if you want a 9-5 job that's separate from your personal life.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Incommunicative, poor structure, corrupt and terribly managed

    Anonymous Employee (Current Employee) New York, NY (US)

    ProsBeautiful properties, brand recognition, high paying relative to competitors, and pretty people.

    ConsFavoritism abounds, ineptitude goes unpunished, leadership is noticeably absent, with vast numbers of them "working" from home. No accountability, and full of under qualified talent that is overpaid to make up for the terrible work environment.

    Constant bickering amongst stockholders, threats of sale of the company, and churn of senior leadership trickles down. Average lifespan in ops/leadership/sales/marketing seems to be 1-2 years tops.

    Hypocritical behavior permeates, with company moto's like "communicate communicate communicate" meanwhile most news of the state of the company during a hostile takeover of the board, ousting of the CEO, loss or publicly viewed legal and financial jeopardy of virtually every property signed in the past 5 years is all announced in the news before anyone in the company hears about it, and no directly is given on how to respond. During Hurricane Sandy, absolutely no information was sent out to any employee not on property for 1-3 days depending on the department.

    Phrases like "everyone is a housekeeper" meanwhile restaurants fail health department inspections, "renovations" are a laughable slather of paint, meanwhile the infrastructure of their properties are cheaply built, poorly managed, and jokingly "updated" during renovations.

    "Design" teams very headcount heavy, considering it takes 4 "designers" a week to open a bar at Hudson (Sky Terrace) that has not changed appearance in over 11 years.

    The company is alarmingly siloed, which for a company that is only 13, err no 12 (or wait is it 10 yet?), is ridiculous. F&B has its own marketing/design teams separate from hotel marketing.

    The company will not exist within 5 years. It will be sold, and everyone from the top to the bottom are aware. The difference lies in the roles being integral to the success of a property/hotel, vs a role that will ultimately be deemed redundant or unnecessary by a new owner.

    Ultimately, the law suits, exorbitant executive committee pay (68% of EBITDA revenue), and continuing year over year losses despite a doubling of revenue, are all signs of a dying company flailing for relevance in an economy and marketplace that no longer values it.

    Advice to Senior ManagementSimplify your mantra. What is an ethos, EDGE Ideal, Morgansim, and why are they all so long?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Pretentious people

    Mid-Level (Former Employee) London, England (UK)

    Pros95% of good and hard working people are gone. Those were the days so can't think of any pros for now.

    ConsToo many frustrating people and the worst are those who take others credits' as their own. Wrong people were hired, i.e. people who do not know how to do their jobs after being in the job for a year or longer! So, don't be surprised.
    People in the Corporate Office who do not have the values that you can look up on then what do you expect? They would hire the same kind of people! Thank goodness the useless CEO is out.
    The company has become very ungrateful to the current and past employees. This was not how it used to be over 5 years ago.

    Advice to Senior ManagementYou need to review the people you have as they are nothing but a pretentious back stabbers...especially the people with so called "director"titles which some entitled and some not at all!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Stressful job couldn't wait to get out.

    Assistant Front Office Manager (Former Employee)

    ProsDiscounts to other hotels, co-workers were friendly, benefits such as dental and medical were nice, there was always some crazy event going on in the hotel

    ConsUpper management was hard to get a long with, high turnover, it felt like you were being watched every second, a lot of the hotel guests were either drunk, on drugs, or just rich jerks..

    Advice to Senior ManagementStop writing up employees for every little thing they do. It seems like one little mistake gets blown out of proportion making it a hard environment to work in..

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great Learning Experience

    Guest Services Agent (Former Employee) New York, NY (US)

    Pros-You develop very thick skin staying in the industry of pampering entitled rich folk who want to be babied every step of the way.

    -Competitive base pay supplemented by commissions on upsells makes this a great first-job kind of environment.

    -You learn a great deal about CRM if you have the right managers. Training is great if they have the time to train you. Otherwise it's straight into the fire.

    -Making people's days can be very rewarding.

    Cons-Not-so-premium amenities at premium prices are a bit of a tough sell.

    -Some of the AFOMs (Asst. Front Office Mgr.) are barely competent and coast by on charm and cleavage. The young ones have no discipline and are actually quite terrible at fighting fires. They do not step up when the rush comes in, despite having nothing else to do. Lots of ego but never capable or dependable.

    -Dealing with language barriers when faced with international guests can be tricky. Google Translate comes in handy.

    -Variable schedules can be draining if you factor in commute and workload. 11AM shifts are generally the busiest because you have to cover checkouts AND check-ins.

    -In Guest Services, you become the face of the problem for all of the departments. Sheets aren't clean? Outsourced dry cleaning is late? No hot water? Bad meal at the restaurant? Can't get into the club? Flights were delayed and they were stuck in traffic for 2 hours? You catch all the flak. I have seen grown men make girls cry.

    -30 minute lunches.

    -The pace can be taxing. Don't count on having 2 days off in a row.

    Advice to Senior ManagementBe more present. Offer more wisdom when it comes to fighting fires. If you know a solution, tell us or show us. Don't leave us to our own devices and expect us to just figure it out. Sometimes we are engrossed in a terrible exchange with an irate client and are too flustered to reach amicable ends. If you, the seasoned manager, know how to promptly diffuse the situation without overcompensating, tell us how so we know what to do next time.

    Have more meetings or team building exercises. The environment can sometimes feel a little cliquey.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Completely different to their so-called "Core Values"

    Anonymous Employee (Former Employee) London, England (UK)

    ProsOnly best thing was the peer as they are friendly and helpful. NOT talking about the Senior Management.

    ConsNo appreciation from Senior Management. Favoritism. You have to be a butt kisser and you'll get away with anything even you do not know how to do the job as someone else will have to do it for you.

    Advice to Senior ManagementAppreciate those hard working, loyal and the REAL enthusiastic people. Develop these people. Get rid of those people that talks a lot and no action.

    Maybe look into your HR Dept as a start cause they chose to ignore complaint raised to them so the issue will always be there.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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