MoneyGram International

  www.moneygram.com
  www.moneygram.com

MoneyGram International Reviews

Updated 24 November, 2014
Updated 24 November, 2014
102 Reviews
2.4
102 Reviews
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Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
54 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Government regulations and fuzzy guidance from upper management hurting the company (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Overpromised, under deliver and can't stop tripping over themselves...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (more than 5 years)

    Pros

    Pay is competitive for my level...Work is something interesting and challenging.

    Cons

    In-fighting between the business and IT. No communication within the IT org among the execs - seriously, they sit on the same floor in the same building but they don't communicate. The politicking is horrendous. It is like being in Washington DC.

    Advice to ManagementAdvice

    If you had to send a business analyst to one of your sites to ask why people are leaving....wow. Minds are blown all over the place...really?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    MGI SUCKS TOO MANY POLITICS AND RACIST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst in Frisco, TX (US)
    Current Employee - Compliance Analyst in Frisco, TX (US)

    I have been working at MoneyGram International as a contractor (more than an year)

    Pros

    Hmmm can't think of any

    Cons

    Managers never hold anyone accountable and tends to fire a lot of people of color although they are the ones doing the majority of the work... If you want to get promoted good luck if you are not kissing upper-management butt... Trainers suck and tend to have less experienced then 85% of employees.. The company continues hiring individuals who have no experience in the role they are doing and thus making FTE pick up the slack.... Management continues to develop so called tools that help employees but only slows us down... Company is just bad what else can I say... Nobody respects management

    Advice to ManagementAdvice

    Stop picking favorites and do your damn job. Fire the correct individuals and promote the workers busting their butt and doing the job correctly. Why have team leads if they are idiots. Also learn to be managers and manage. Most the time managers tend to look down on hard working employees who put in the hours but they have other employees who walk around gossip and talk for hours at their desk and they still have their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Total chaos!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Minneapolis, MN (US)
    Former Employee - Anonymous Employee in Minneapolis, MN (US)

    I worked at MoneyGram International full-time (more than 8 years)

    Pros

    Absolutely nothing. Organization is heading to chaos.

    Cons

    The organization is a mess after CEO decided to relocate the HQ from Minneapolis to Dallas, and outsource many positions out of the country. Minneapolis employees were left in limbo after the move/outsourcing, and many if not all, will be losing their jobs. Leadership does not seem to know where the company is heading, probably towards chaos, after they collect their high bonuses and salaries and leave the company. The new positions at the new HQ in Dallas seem to be now performed by clueless individuals with absolutely no knowledge or experience, after long tenured and industry experienced employees were eliminated in Minneapolis. Stay away of this organization!

    Advice to ManagementAdvice

    Quit now!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Saint Louis Park, MN (US)
    Current Employee - IT Analyst in Saint Louis Park, MN (US)

    I have been working at MoneyGram International full-time (more than 3 years)

    Pros

    Nothing that I could think of.

    Cons

    1) Always change in the management
    2) The leadership team never works hard and is not working towards adding value to the company. They always think about their personal gains.
    3) The leaders form a cozy club. They provide new career opportunities, promotion and pay rise among themselves.

    Advice to ManagementAdvice

    Please hire and respect good resources. Without good resources no company will survive

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    It's 'okay'...I guess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX (US)
    Current Employee - Anonymous Employee in Dallas, TX (US)

    I have been working at MoneyGram International full-time (less than an year)

    Pros

    Mostly good people, good pay, decent benefits, good PTO offering. Committed to compliance and consumer education regarding scams.

    Cons

    Limited number of company Holidays (6), always reactive versus proactive when responding to the competitive landscape, little to no visibility into upper management, lots of politics throughout the company, lack of communication throughout company. Company culture doesn't seem to have been fully defined - it seems to differ by department.

    Advice to ManagementAdvice

    Work to better establish the company culture. Offer more training to develop leaders/managers in the company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    The Management is not interested in their employees at all. If you have any question, idea, issue they do not want it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Minneapolis, MN (US)
    Current Employee - Anonymous Employee in Minneapolis, MN (US)

    I have been working at MoneyGram International full-time (more than 10 years)

    Pros

    Vacation, a lot when you first start.

    Cons

    No leadership, No communication, No flexibility, No employee interest, a lot of "leadership" talking behind employees backs with other employees and promotions are given to cover quota not filling with employee's by qualifications.

    Advice to ManagementAdvice

    Start listening to your employees. The ones who do the day to day are the ones you should be getting advice from. Be more involved in their personal lives you have a lot of good people who have everyday issues just like you do but because they are not at your level they do not have the flexibility you do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Dysfunctional, Archaic Culture, Little Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT in Dallas, TX (US)
    Former Employee - IT in Dallas, TX (US)

    I worked at MoneyGram International full-time

    Pros

    There are some nice people,

    Cons

    This has to be one of the most archaic cultures you will find. If you want long hours, below market compensation, only 6 paid holidays and poor, indecisive, but secretive elitist management, then this is the place for you. Consider working there at your own risk. It will seem fine going in, but you will quickly question your decision. They are hiring because the turnover is high and their compensation is below market for nearly all of their roles. I was in IT and I saw and heard how disgruntled the full-time workers were throughout the company with salary, benefits and the micromanaging culture. Also, the Wal-Mart impact is bigger than what they are telling everyone. They are going to layoff and outsource jobs soon.

    Advice to ManagementAdvice

    Not sure what you can tell people who get paid a ton of money and won't listen or pay attention to what they see, namely the high turnover.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Cost cutting - To what end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Brooklyn Center, MN (US)
    Current Employee - Technical Support in Brooklyn Center, MN (US)

    I have been working at MoneyGram International full-time (more than 10 years)

    Pros

    Overall, the co-workers I deal with are great. My supervisors over the last 10+ years have been pretty good. Benefits are not bad.

    Cons

    Benefits have steadily eroded since I joined. Less vacation time. Higher premiums for Insurance. Fewer opportunities. Fewer paid holidays.

    Morale is horrible throughout the company.

    Information is sketchy and rumors spread like wildfire.

    Weak executive leadership that is absolutely horrible at communicating with customers or employees.

    Lack of direction. Trying to react to market with "me too" solutions. No innovation.

    Outmoded systems.

    Total lack of respect for front-line employees.

    Advice to ManagementAdvice

    Get a clue. Quit thinking about your next bonus and the next quarter. Maybe it is time to think long - term strategy. This is a business that will likely boom as more and more people in the US are forced away from the traditional banking system. But you won't be part of it if you lose your biggest and best customers today.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Unprofessional and mediocre

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (less than an year)

    Pros

    The only 2 positive things I can say about MoneyGram are work-life balance and office environment. There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17.30 and are out of the door by 17.31. The office environment is also great, brand new building in central London with free beverages and biscuits.

    Cons

    Fast paced in a bad way. Decisions are made in hurry, then never finalised. People are not competent in most of the positions, they are not passionate about what they are doing, management spend little time on developing people, which have an impact on the atmosphere. Loads of employees are on the peak of their career, especially the ones who came from banks, burnt out, just wanting a quiet job. Culture is extremely american orientated, you have to be American and being based in Dallas in order to be in a decision making position. Don't be fooled by the job title and the salary as the company is very top heavy which makes managers (even directors) find themselves in a team of one, doing the kind of job that more junior staff is doing in other companies. No room for sharing ideas or challenging decisions as Americans decide about everything and they only need people who execute their decisions, in countries outside of the US not even directors have a decision making role. Structure change almost every month, high turnover in every areas. Lots of politics within the company. Reporting lines don't make sense most of the time. The worst company I've ever worked for, the only reasons I give 2 stars are the office environment and the work-life balance.

    Advice to ManagementAdvice

    Take some basic management classes and realise that you need to give feedback to your employees, invest time to coach and develop them and give them more work where they can add a value. It's not OK not to complete performance appraisal and not setting up objectives. Get rid of the consultants, they are just milking the company and the quality of their work is often questionable. Give the project work to employees so they will be more engaged as they will feel that they learn something at MoneyGram. Make people involved in the business decisions, be a lot more transparent. Do whatever is the best for the company, not whatever is the best for some privileged upper managers. Choose the best person for the job, not the one who is the nicest but have no qualification or experience to do the job.

  11. 3 people found this helpful  

    Worked for MoneyGram 15 years...currently for online product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Pros

    Rapidly growing company, helps many people. I have awesome coworkers and a great relationship with my department leadership. Talk to a wide range of customers every day.

    Cons

    Not much opportunity for advancement. The company seems to be moving away from an emphasis on customer service toward company-wide cost cutting. It is a shame so many people must lose their jobs in the next year.

    Advice to ManagementAdvice

    Moving jobs outside US can't be the only way to cut costs. I predict fraud and chargeback rate will skyrocket. Keep MGO operations in US.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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