Michaels Stores Reviews

Updated 27 April, 2015
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3.0
1,240 Reviews
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Chuck Rubin
236 Ratings

Pros
  • Employee discount is OK, not as much as other retailers but also better than nothing (in 85 reviews)

  • I liked the people I worked with and working around arts and crafts (in 22 reviews)

Cons
  • Benefits for part time is not so great - maybe they could offer full time benefits to (in 76 reviews)

  • People who have been there nearly a decade still don't get full time (in 74 reviews)

More Pros and Cons

Employee Reviews

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  1. Cashier

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michaels Stores part-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good Discounts, Good Supportive Environment

    Cons

    VERY strict with hours, not flexible

    Advice to Management

    Be more understanding of your staff

  2. Great Place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Replenishment in Toronto, ON
    Current Employee - Replenishment in Toronto, ON

    I have been working at Michaels Stores

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management, Discount, Great team to work with

    Cons

    Hours hectic during Christmas Season

  3. good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores

    Pros

    Fun place to work. Good discounts

    Cons

    Workers are rude and training is very bad. No form of order

    Advice to Management

    Be nice

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Michaels Stores

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Some nice people to work with
    Discount for crafting is great!

    Cons

    Management expect 150% from you but they are never held accountable
    Bullying of staff to obtain email is nonstop
    Morale low

    Advice to Management

    Come work a full day in a store, see what it is like when you cut shifts
    Stop bullying staff. We don't get to talk to you rudely so don't do it to us.

  6. Helpful (1)

    a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floor Staff in Brockville, ON
    Former Employee - Floor Staff in Brockville, ON

    I worked at Michaels Stores

    Doesn't Recommend
    Doesn't Recommend

    Pros

    none at all - no shifts no money

    Cons

    poor management. they don't care about there customers or staff.

    Advice to Management

    grow up

  7. It was a love-hate relationship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Ancaster, ON
    Former Employee - Sales Associate in Ancaster, ON

    I worked at Michaels Stores part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Dealing with the customers was usually pretty great. I loved most of my co-workers and got along great with all of them. I was even friends with most of my managers. The little things, day to day, were typically fun and made time pass quickly. I loved the opportunities I had to run craft demos and birthday parties.

    Cons

    Higher management has ludicrous expectations. There is not much recognition for doing good work. Asinine things like coupon policy and getting people's email addresses was prioritized far above good customer service. At its worst, Michaels is a case study in what makes retail jobs such awful experiences for most people.

    Advice to Management

    Have some common sense. Prioritize customer service above efficiency, or at least consider them equally. And recognize how impossible it is for employees to just "sell more things" to meet a daily quota when you won't give them any motivation to do so. Positive reinforcement trumps negativity.

  8. Helpful (2)

    Alright, great learning if you enjoy different crafts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Floor Associate in Toronto, ON
    Current Employee - Sales Floor Associate in Toronto, ON

    I have been working at Michaels Stores part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I learned about so many different products and what different crafts are. ..... employee discount is nice too....

    Cons

    -EMAIL COLLECTING. PLEASE GET RID OF IT. IT IS POINTLESS AND OUTDATED TO PUT SO MUCH EMPHASIS ON EMAIL COLLECTING. Its a terrible experience for the customer and for the employee. You have 4 major things pulling against 'the importance of email collecting' - 1- Flyers, 2- Website provides the coupons, 3- they get a 20% discount if the customer does it THEMSELVES, 4- MICHAEL'S APP. Seriously, there is NO REASON, it doesn't create an account (which most customers think it does),. I hate having to push and push ("may we have it again?"). I got scolded by management I wasn't getting enough emails because customers were telling me NO. This is a variable I cannot control, I can't force it out of them. I have to make up fake emails just to keep up with the ridiculous quota of 25 %. PLEASE STOP PUTTING SO MUCH IMPORTANCE OF EMAIL COLLECTING ON THE EMPLOYEES. ITS A TERRIBLE EXPERIENCE FOR EVERYONE.

    -Needs more Canadian-related products. It pains me to see books about "learn all 50 states!" or hearing the constant 'Americana paint is made right here in the USA!" .. literally no one cares. If we're not to have all your products then at the very least take some Canadian known products and sell those, so at least it shows you're making an effort to show that you care about having your company in a different country. INTEGRATION MY FRIENDS.

    Advice to Management

    Stop living 10 years behind everyone else, email collecting in stores is A THING OF THE PAST. It is a terrible experience for everyone. As an employee and a customer, it is by far the most unpleasant thing about Michael's and ruins my experiences.

  9. Working at micheals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Ottawa, ON
    Current Employee - Sales Associate in Ottawa, ON

    I have been working at Michaels Stores part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Employee discount is good, 30% off everything including clearance and sale but products are extremely overpriced, My coworkers where nice for the most part

    Cons

    inconsistent hours, 20 hours some weeks none the next with no real explanation even during peak season. Some of the management was rude with no real repercussions/way of dealing with it.

  10. Helpful (1)

    I worked as an FES and custom framer in the few years I was with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michaels Stores

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Easy to change your availability, taking time off is simple, employee discount is pretty decent, free classes

    Cons

    Rarely is there a sale associate on the floor during peak hours, very little training, poor management,

  11. First Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PT Customer Experience Manager in Ancaster, ON
    Former Employee - PT Customer Experience Manager in Ancaster, ON

    I worked at Michaels Stores

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some co-workers are great people.

    Cons

    Little pay, a ton more work for the money, little respect from upper management, poor upper management including poor time management, scheduling and interpersonal skills, and a thankless job

    Advice to Management

    Learn how to manage people as people and not machines and give credit for a job well done.

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