Glassdoor is your free inside look at Michaels Stores reviews and ratings - including employee satisfaction and approval ratings for Michaels Stores CEO Lew Klessel. All 445 reviews are posted anonymously by Michaels Stores employees.
32% of the CEO
Lew Klessel
Current Employee – been working at Michaels Stores full-time for more than a year
Pros – Ok place to work if there is nothing else.
Cons – - Open until 9:00 on Saturdays - no customers in the store after 7:00
Advice to Senior Management – - enough with the email collection
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-04-21 05:37 PDT
Current Employee – been working at Michaels Stores part-time for more than 7 years
Pros – Can be a fun place to work as long as you receive the proper training
Cons – Wage, impersonal, improper training of employees is a constant.
Advice to Senior Management – Appreciate those that actually have the knowledge and experience to make the store run at store level.
No, I would not recommend this company to a friend
2013-04-08 13:33 PDT
Former Employee – worked at Michaels Stores part-time for less than a year
Pros – - Employee discount on crafting supplies
- Free in-store classes for employees (subject to availability in the class)
- Reasonable retail work hours
Cons – - Permanent part-time status for regular sales associates
- Often under-staffed during shifts
- Rotating shift work, work on weekends
- Little to no room for advancement, further training
- The amount of waste and overpricing of product is disheartening
No, I would not recommend this company to a friend
2013-02-20 12:07 PST
Current Employee – been working at Michaels Stores part-time for less than a year
Pros – Brought the possibility of employment to a small town with little job availability
New store location
Cons – Hired staff to fill new location in Ontario
Misled employees (60 of the 75) to believe they where permanent staff
Hired staff (sales associates) to build shelving and display merchandise
Gave no notice of termination to the 80% that were
Continually demoralized and insulted staff that ask questions
Gave no copies and denied requests for paperwork being signed by the new employees
Half hour orientations that are filled with great information, but with no way of accessing the information after the fact
Advice to Senior Management – Be upfront with employees and explain they are only needed prior to a new store opening
Send new employees home with copies of the paperwork they sign
The detail that is involved in planing how a new store is created is wonderful, but falls apart when management treat staff questions as a sign of "stupidity" (a word often used as a response)
Don't promote Michael's Cares, when store managers are clearly not on board
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-03-05 18:40 PST
Current Employee – been working at Michaels Stores part-time for less than a year
Pros – Awesome staff and friendly customers
Cons – low end of the salary scale
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2012-11-12 09:19 PST
1 person found this helpful
Former Employee – worked at Michaels Stores full-time for more than 10 years
Pros – good solid store managers and associates
Cons – the HR director and lame duck president of Canada have totally destroyed the moraaly in stores
Advice to Senior Management – you need to get out in the stores and ask the associates how much they trust your senoir management team in Canada
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2012-08-21 09:43 PDT
1 person found this helpful
Current Employee – been working at Michaels Stores
Pros – Interesting merchandise, most customers are grateful and pleasant when employees are given the time to spend with them
Cons – Managers protected. Hourly workers are not. Many employees suffering bullying and verbal abuse.. Work expectations are not humanly possible in the time allotted thus giving managers an opportunity to reprimand and fire employees.
Advice to Senior Management – Store of the future will not work as it is set up now. Unless of course you don't want your employees to have loyalty to the company. If that's true, then it is working just fine
No, I would not recommend this company to a friend
2012-01-13 15:20 PST
Former Employee – worked at Michaels Stores
Pros – -friendly staff
-understanding management
-employee discounts
-Michaels cares program
Cons – -not many hours available during so seasons
Advice to Senior Management – -work hard, you will be recognized for it
Yes, I would recommend this company to a friend
2011-04-20 19:11 PDT
Current Employee – been working at Michaels Stores
Pros – good discount, flexible schedule, mature staff so you deal with less conflict
Cons – retail....start at minimum wage, retail hours, late nights could be hard to do if your a sole support parent or a parent.
Advice to Senior Management – Offer regular performace evaluations to newbies
Yes, I would recommend this company to a friend
2009-11-01 16:24 PST
Former Employee – worked at Michaels Stores part-time for less than a year
Pros – Michaels prides itself on customer service, so everyone at the store I worked at was naturally friendly. It had a really good atmosphere and most of the customers were nice. The work is not terribly difficult.
Cons – There was no training program at the store I worked at. I shadowed another cashier for about 20 minutes before replacing her as head cashier in the middle of a busy sale. It was extremely hectic for the first week or two.
Advice to Senior Management – The implementation of a training program would make cashiers a lot more efficient and would reduce the need to call management to the front for help.
Yes, I would recommend this company to a friend
2013-05-20 12:56 PDT
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Sorry, but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
Your response will be removed from the review – this cannot be undone.
Copyright © 2008–2013, Glassdoor. All Rights Reserved. Your use of this service is subject to our Terms of Use and Privacy & Cookies Policy. Glassdoor ® is a registered trademark of Glassdoor, Inc.
Simply post an anonymous review for a current/former employer or recent interview experience. Your post is anonymous – and if you're worried that someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks – I'll just look around