Medical Services of America

  www.msa-corp.com
  www.msa-corp.com
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Medical Services of America Reviews

Updated 13 September, 2014
Updated 13 September, 2014
20 Reviews
2.1
20 Reviews
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Ronnie L. Young
4 Ratings

Employee Reviews

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  1.  

    Needlessly stressful and descriminatory working conditions with high turn-over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Chesapeake, VA (US)
    Former Employee - Anonymous in Chesapeake, VA (US)

    I worked at Medical Services of America full-time for more than 3 years

    Pros

    Medi Home Care- Good Regional Manager
    Semi-flexible work hours
    Understanding Regional when life situations occur.
    Patients come first. Often times providing free supplies when indigent are unable to afford care or supplies.

    Cons

    High workplace turnover of staff.
    No raises during my 3 yrs of employment
    Office manager treats staff like dirt
    Minority descrimination
    Patients are generally presumed to be right and staff are in the wrong when rare pt. complaints are made.

    Advice to ManagementAdvice

    Deal immediately with staff complaints.
    Enforce and adhere to non-denominational policy.
    Reward your employees with raises to reinforce good performance and reduce turnover.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    "Family" owned...not family friendly

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medical Services of America

    Pros

    The people you work with and helping the patients.

    Cons

    The cons are abundant. I've never seen anything like this. Unqualified individuals who know nothing about patient care running this facility. They only have their jobs bc they are in some way related to or are friends with the owner or his family. They fire or lay off people that need their job only to put the company in panic mode bc there are not enough people to do the jobs. They hire temps at a very low rate so they don't have to provide benefits or holidays. Salary increases are always on freeze. Continously, actively and knowingly participate in fraudulent activity.

    Advice to ManagementAdvice

    Get your degree in health care management before you try to run a dme company. Treat your employees with respect and not as if they are disposable.

  3. 1 person found this helpful  

    Complete Disorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Fort Myers, FL (US)
    Former Employee - Account Executive in Fort Myers, FL (US)

    I worked at Medical Services of America full-time for less than a year

    Pros

    Other coworkers
    Days and hours of operations
    Office new and modern

    Cons

    Management
    Communication
    Expectations and quotas for medicare only referrals are unrealistic!
    Endless paperwork, profiles-logs- mapquesting for mileage daily
    No full time RNs for field work/case managers - NO OT

    Advice to ManagementAdvice

    Company should evaluate their managers!! Poor communication with management and workers.
    Several issues should have been handled at branch adminstration level and never were resulting in decrease numbers of referrals. Blame squarely placed on employees (unfairly) for not meeting quotas.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Disorganized management, minimal direction or resources for sales staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Medical Services of America full-time for more than a year

    Pros

    The regional sales manager RARELY made an office visit, so micromanagement was minimal. My location manager handled the office operations and my job was to generate referrals. We got along great and worked together to keep our office in business.

    Cons

    Serious lack of resources for sales reps. We had monthly meetings but I had to make a ridiculously long drive every month to the corporate office for a meeting that provided little value as far as increasing sales and developing selling skills. As a rep, I had to make my own sales materials. Literally, copying and pasting our company logo and local office information to printouts from our vendor's websites. Due to the competitive bidding process, the company has been in the process of restructuring, and many people lost their jobs. I was told that I would be able to move to another local office and keep my job, only to find out later in a voicemail that this may not be the case. My regional sales manager jumped ship just before the switch was supposed to occur. The new regional manager never reached out, so I emailed him to discuss the move to the new location. He told me in an email that everyone in our office, including me, was being "severanced". Yes, he made that word up. I had never even met this man and he did not even have the professional courtesy to pick up the phone to let me know. DO NOT take a sales job with this company. If you can help it, DO NOT take any job with this company. Management is in complete disarray and nobody knows who to report to. If you are desperate, make sure you negotiate a higher salary before you go on board, or don't expect a raise. There were some quarters where sales commissions simply weren't paid. I was lucky enough to get out with a severance package, but many of the employees at the corporate office were brought into their manager's office and told they were being fired for breaking some rule. There were specific instances when these rules were made up just to have an excuse to fire the employee, as the employee had no idea that the rule or guideline existed or had been changed.

    Advice to ManagementAdvice

    Get your act together and be more transparent with your employees. Establish goals as a team with your employees and work together to achieve them. Provide them with the resources to get the job done instead of scaling back and expecting them to provide results. It takes money to make money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Of all the companies for which I have worked, of which there are many, this one is the poorest managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tampa, FL (US)
    Current Employee - Anonymous Employee in Tampa, FL (US)

    I have been working at Medical Services of America full-time for more than 3 years

    Pros

    There are some good people in the branches but corporate doesn't even know about them.

    Cons

    There is NO communication, employees are treated as non-entities up and down the line. The management starting at the corporate level and going down the line is very poor generally. Cronyism is in full control.

    Advice to ManagementAdvice

    Either get someone who knows what they are doing to be the top-dog or sell the company.

    Doesn't Recommend
    Negative Outlook
  7. 2 people found this helpful  

    Home health field nurse

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medical Services of America

    Pros

    Flexible schedule, good work load, ethical, centrally located, well supplied , is a good place to start out in home health work

    Cons

    Do not value employees, no incentives, or positive feedback on performance, punitive management, no in services to keep employees up on changes

    Advice to ManagementAdvice

    Better performance reviews, human resource managers

  8. 1 person found this helpful  

    Office Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager
    Former Employee - Office Manager

    I worked at Medical Services of America full-time for more than 3 years

    Pros

    Great Benefits, Great training will be provided for the position you are hired for.

    Cons

    Low Morale, Retention is very high.

    Advice to ManagementAdvice

    Require management employees to have more education for their position.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    I like working for the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Medical Services of America full-time for more than a year

    Pros

    Great independence and communication. Board has employees best interest in mind.

    Cons

    Limited travel budget. Benefits not the greatest

    Advice to ManagementAdvice

    Compare to other agencies and be more in the market.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Broken chain of communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Winter Park, FL (US)
    Former Employee - Anonymous Employee in Winter Park, FL (US)

    I worked at Medical Services of America full-time for more than 5 years

    Pros

    The branch that I worked at was blessed to have some of the greatest, goal driven, motivated individuals anyone can ask to find.

    Cons

    No privacy, no anonymity, cannot in good faith try to share/ discuss /resolve any issues within the branches or corporate office.. because they allowed too much trust in their top dog the administrator and or DOPS

    Advice to ManagementAdvice

    Look at the overall picture.. retention is vital and important, word of mouth is important too many changes to soon without plans to back up the changes only hurts those most loyal and trust worthy... the board of directors has no real clue as to what's going on in the branches.. You have key individuals with their own agendas and selfish schemes doing what is best for them and not the company nor the employees.

    There is no communication with the staff.. town hall meetings don't exist with upper management that provide a neutral work environment. Administrators are allowed to bring onboard friends and former colleagues and provide the references needed for them without corp HR doing their due diligence and investigating the information as they do for the little guys.

    Salaries are inflated for friends, and the over all business is being falsely represented to the board and upper management by the very people entrusted to be honest, responsible and respectful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    former employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medical Services of America full-time for more than 10 years

    Pros

    Was a great learning experience.

    Cons

    They do not value their employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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