MasterCard

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MasterCard Reviews

Updated 27 August, 2014
Updated 27 August, 2014
279 Reviews

3.8
279 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
182 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 39 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 19 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 9 reviews)

  • There is a barrier with middle management - the top is visible and engaged but info stops in the middle (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Saint Louis, MO (US)
    Former Employee - Anonymous in Saint Louis, MO (US)

    I worked at MasterCard full-time for more than 5 years

    Pros

    Many great people, nice benefits, good physical environment - interesting work.

    Cons

    Politics can be very frustrating, some internal management promotions are very questionable! The work life ratio can be extremely unbalanced - depending upon specific managers. Yearly reviews are skewed - above average ratings are not necessarily based on performance - but rather on the clique and opportunities management assigned.

    Advice to ManagementAdvice

    Take a closer look at the internal promotion and good old boy network. Review the yearly performance rating policies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great company, solid future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time for more than 5 years

    Pros

    Market place is always changing and evolving so no opportunity to get bored.
    Comp seems to be in line or a little above average

    Cons

    CEO and one level down need to get more in touch with the rest of the company and stop believing their own hype. Tricky given the amount of comp they receive and probably no worse than elsewhere but seems to be getting worse.

    Advice to ManagementAdvice

    Start listening more.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Wonderful experience with a great corporate culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Engagement  in  O Fallon, MO (US)
    Former Employee - Consumer Engagement in O Fallon, MO (US)

    I worked at MasterCard as an intern for less than a year

    Pros

    Corporate culture, flexibility, work load, good perks, nice pay. Overall a very good and respected company. They have a wonderful cafeteria in Missouri.

    Cons

    The communication structure could have been a bit better. The work did become a bit repetitive over time. Nothing that is intolerable for a larger company.

    Advice to ManagementAdvice

    Better communication.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  Miami, FL (US)
    Current Employee - Human Resources in Miami, FL (US)

    I have been working at MasterCard full-time for more than a year

    Pros

    Good management, good benefits. balanced approach

    Cons

    Culture in transition. As any other company in the same situation, some people may have to leave.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Senior Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Saint Louis, MO (US)
    Current Employee - Senior Analyst in Saint Louis, MO (US)

    I have been working at MasterCard full-time for more than 5 years

    Pros

    Competitive salary and bonus packages, flexible working hours. A lot of learning opportunities.

    Cons

    Work life balance can be challenging.

    Advice to ManagementAdvice

    Allow employees to elect MasterCard stock in the 401K program

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good place to work but sliding backwards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time for more than 5 years

    Pros

    Good pay, including good bonus that is always paid. Fast pace. Good time off. Ability (even pushed) to move around and try different areas. Looks great on a resume since everyone knows MC.

    Cons

    While pay is good raises don't exists. So if you are looking to work here get every penny up front because you won't even keep up with inflation. Health coverage SUCKS!!!! It's very expensive and low coverage. Most of the Execs came up in the company so they micro manage because they did all the jobs before. Red tape everywhere. They are looking to outsource everything in IT that isn't the latest/coolest thing. It's leading to the basics taking forever, and thus costing more, and ironically, leaving less money for the latest/coolest things. Purchase (business) and St. Louis (IT) don't work well together. Ajay says we are an IT company yet he rarely comes to the IT headquarters. If we are an IT company Ajay should move to St. Louis and establish that as the headquarters.

    Advice to ManagementAdvice

    Do something about salary range penitration. You are ok now but turn-over will start to really hurt as average pay moves back to the pack. Fix the healthcare package.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good work environment and work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  São Paulo, São Paulo (Brazil)
    Current Employee - Director in São Paulo, São Paulo (Brazil)

    I have been working at MasterCard full-time for more than 3 years

    Pros

    Very good environment and good work life balance

    Cons

    It is not meritocratic, slow decision process, technology development is too cost, slow time to market

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    New to MasterCard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Professional, Financial Systems  in  London, England (UK)
    Current Employee - Senior Professional, Financial Systems in London, England (UK)

    I have been working at MasterCard full-time for less than a year

    Pros

    Very professional
    Colleagues are very friendly, approachable and helpful
    Objectives set for me on day 1 with an induction plan organised
    Highly supportive line manager
    Senior dept manager very visible and approachable

    Cons

    No cons to comment on

    Advice to ManagementAdvice

    None so far. All in all a very positive experience for me in my first two weeks.
    Any rating provided by me is done so on the basis that I have only been here 1.5 weeks so unable to fully evalute certain areas such as Career Opportunities

    Recommends
  10. 1 person found this helpful  

    Challenging Work; Crazy Environment; No Management Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  O'Fallon, MO (US)
    Former Employee - Senior Software Engineer in O'Fallon, MO (US)

    I worked at MasterCard full-time for more than a year

    Pros

    The work was challenging; I was never bored. The on-site facilities (fitness center, cafeteria, company store) are new and well maintained. The 401(k) plan is 100% matched up to 6% of the employee salary: that's unheard of! The recent annual bonus and profit sharing amounts have been generous.

    Cons

    Never got a chance to be proactive. The project was based on 2 third-party software applications that were over-customized to perform tasks it was never originally intended to perform. The original installation was held together with Unix shell scripts and manual efforts assigned to the off-shore development team. Further enhancements continue to strain these delicately-balanced fixes. Immediate project management only got involved during a system incident (which occurred nearly monthly); otherwise, they were nowhere to be seen or heard from. Promotions did not appear to be merit-based, but whether you were a part of the good old boy network. Newer cubicles are now smaller: in my area, an aisle of 15 cubicles were resized to 19 cubicles.

    Advice to ManagementAdvice

    Upper level managers are very intelligent and have well defined goals. Unfortunately, the lower level managers have no idea how to implement these goals within their fiefdoms. They continue to rule with their heads in the sand until someone comes along and kicks them in their butt or they are forced to leave.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Dublin, Dublin (Ireland)
    Current Employee - Senior Software Engineer in Dublin, Dublin (Ireland)

    I have been working at MasterCard full-time

    Pros

    - Lovely office
    - very friendly and helpful colleagues
    - flexibility to work from home is great
    - decent enough salary and benefits
    - lots of scope for learning

    Cons

    - long hours
    - antiquated and dysfunctional release process
    - not developer friendly e.g. machines are sub-standard, no admin access on own laptop
    - lack of recognition for extra work

    Advice to ManagementAdvice

    Start recognizing employees for their extra work
    Make the promotion process more transparent

    Positive Outlook
    Approves of CEO

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