MasterCard

  www.mastercard.com
  www.mastercard.com

MasterCard Reviews

Updated 21 November, 2014
Updated 21 November, 2014
312 Reviews
3.7
312 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
212 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 12 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The company is headed in the right direction but some of the leaders and HR practices are appalling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Managing Consultant
    Former Employee - Senior Managing Consultant

    I worked at MasterCard full-time (more than an year)

    Pros

    Relatively good compensation compared to local market
    Nice working atmosphere
    Relatively generous benefits

    Cons

    Country managers rule as medieval kings in their countries
    At MasterCard Advisors there are mostly senior consultants and no juniors to perform the non-value added part of job
    Very fluctuating quality of consultants

    Advice to ManagementAdvice

    Try to overhaul MasterCard Advisors and make it more siimilar to top-tier consulting companies such as McKinsey, BCG, etc.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    what a ride...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard full-time (more than 3 years)

    Pros

    they do take care of their staff....very good at promoting the work/life balance

    Cons

    lots of work, not enough staff....

    Advice to ManagementAdvice

    if you keep adding services and products, you need to adjust your staff numbers so you have enough staff to properly support the products you provide.

    Recommends
    Positive Outlook
    Approves of CEO

    MasterCard Response

    Sep 29, 2014VP, Employer Brand Marketing

    We appreciate your frank response. Work/Life balance is paramount to employees success. Thank you.

  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Leader in Purchase, NY (US)
    Current Employee - Senior Business Leader in Purchase, NY (US)

    I have been working at MasterCard full-time (more than 5 years)

    Pros

    Interesting work, competitive compensation, development opportunities and good people. Company is undergoing a lot of change - individuals can make an impact. Strong executive management. Good work-life integration.

    Cons

    Company is undergoing a lot of change, which can be hard to navigate. No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic. Company needs more diversity at all levels.

    Recommends
    Positive Outlook
    Approves of CEO

    MasterCard Response

    Sep 23, 2014VP, Employer Brand Marketing

    We appreciate your time and attention to writing this review. Your candor helps our Brand build for the future. Thank you.

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  5. 2 people found this helpful  

    Exclusive Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Purchase, NY (US)
    Former Employee - Analyst in Purchase, NY (US)

    I worked at MasterCard full-time (more than 3 years)

    Pros

    Great pay and work-life balance

    Cons

    Job security and the integrity of the company is awful

    Advice to ManagementAdvice

    Be transparent with staff

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    The best induction process I've witnessed and it's evident that this company care about their staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing in Peterborough, England (UK)
    Current Employee - Digital Marketing in Peterborough, England (UK)

    I have been working at MasterCard full-time (less than an year)

    Pros

    Career progression, personal growth, morale, communication

    Cons

    Large company culture means it's difficult to stay on top of changes

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    If it wasn't for the people I would have left years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard full-time (more than 3 years)

    Pros

    Great people to work with
    Relaxed Atmosphere
    Nice Benefits
    Very Social
    Great CEO
    and opportunities -depending on what team you end up in

    Cons

    Overall MasterCard is a great company to work for- but this depends what department you work in.
    If like me you were stuck in the wrong department it can make or break your career.
    There were no bonuses, no promotions and no follow through if you raised issues about how things were run. They was a serious lack in communication and although they said they were improving this I hadn't noticed any changed before leaving the company. Many people have left the department due to micromanagement, and more are seeking employment outside the company, which is a shame considering the level of expertise they have.
    I would have remained in the company if an opportunity in another department had become available but unfortunately this did not happen. HR and Management would rather lose good employees than listen to their concerns.

    Advice to ManagementAdvice

    take on board employee's concerns, especially when management receive lower than 5 score on reviews. If this was the other way around managers would be quick to act.
    Budgets need to be standardized across the company, it is very demotivating to see other employees promoted or able to travel 1st class when your team cannot even get a tea and coffee allowance for client meetings.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Leader in Purchase, NY (US)
    Former Employee - Business Leader in Purchase, NY (US)

    I worked at MasterCard full-time (more than 10 years)

    Pros

    Excellent work-life balance. Seems like a lot of opportunity for younger less experienced employees to get visibility and get involved in many training opportunities. Senior management is looking for new ideas and products to be innovative within the industry.

    Cons

    Decision making by some of management is very time consuming. Many people do not want to rock the boat, so there is a lot of looking for a large consensus before a decision is made.

    Advice to ManagementAdvice

    Keep on trying to have mangers be pioneers when it comes to decision making.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Smart, Talented Individuals - Company progressing very well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leader in O'Fallon, MO (US)
    Current Employee - Leader in O'Fallon, MO (US)

    I have been working at MasterCard full-time (more than 5 years)

    Pros

    Excellent pay, benefits, vacation, 401k, holidays. If working for the right manager, life is very good. Much room for advancement, coaching and education are encouraged.

    Cons

    Some high-level management have no business "managing" people. Complaints are put back on the lower-level management, who end up stuck in the middle with no alternative but to move to another position. If you are friends with one of these high-level managers, you're in - if not, better looki for another position. On the other side of the house, there aren't many promotions in current positions (even as you grow) unless you apply to a higher level.

    Advice to ManagementAdvice

    HR should listen to their employees, not simply nod and say "I understand." That does not produce results. When People Effectiveness Survey results are published to management and HR 1. Commend those with high results and 2. Deal withi those who have low results. Don't ignore them.

    Recommends
    Positive Outlook
    Approves of CEO

    MasterCard Response

    Sep 8, 2014VP, Employer Brand Marketing

    Thank you for your candid remarks. We take reviews and our employee surveys seriously to garner insight for continuous improvement!

  10. 6 people found this helpful  

    Very very disappointing-

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Pros

    Decent pay and benefits. I encounter some depts that seem like they are run well and have positive working environments w collaborative teams. Not mine.

    Cons

    I can't even pinpoint the source of the terrible culture, morale and lack of team engagement but it is so pervasive in some groups that it can make work a nightmare. I hate to generalize the company as a whole as I know there are some areas that are not run this way and I am one of the unlucky ones that got stuck in a totally cliquish group lead by a terrible manager. Absolutely zero communication or clarity on expectations, zero product training, no management support in any way. Do not even think about doing anything innovative or out of the box of your primary role, totally frowned upon and be prepared that every question you ask of a teammate re product or anything company related will get reported back to your boss as lack of knowledge, general ineptitude so that the whole team is afraid to ever ask a question or ever think out of the box. So sad because there is some decent technology happening but it will never flourish because they are so old school in their thinking like a corporation from the 70's. Stepford-ish. ......no wonder everyone goes to Visa

    Advice to ManagementAdvice

    Engage and develop your people, don't be threatened by people that are highly motivated. Appreciate the diverse backgrounds and experience that your team brings and stop judging value solely on how much mastercard knowledge they have, look beyond your own walls and use and appreciate varied backgrounds-that is what makes a company great. Not everyone needs to have 15 years of MasterCard experience to be an asset to the company. You don't know everything so stop seeing the world through your narrow lens. Take notes from other co's that do things right, paypal, visa, world pay, digital river, oracle, apple, google, amazon to name a few. There is a reason no top payment and tech talent ever consider going to MC, bad reputation for inner company dynamics, poor leadership and old school thinking, rewarding conformity and frowning on individuality and new ideas- wont stay here more than a couple years, even though I planned to retire from the co-

  11.  

    Very mature company that strives to grow market share using innovative products and solutions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in O'Fallon, MO (US)
    Current Employee - Director in O'Fallon, MO (US)

    I have been working at MasterCard full-time (more than 5 years)

    Pros

    Excellent benefits package. Good product leadership team.

    Cons

    Slow speed to market, but things might change in a few years

    Advice to ManagementAdvice

    Reduce red tape barriers. IT and products need to work more as a team.

    Recommends
    Neutral Outlook
    Approves of CEO

    MasterCard Response

    Sep 29, 2014VP, Employer Brand Marketing

    Thanks for your comments..leading with great people and benefits drive our success now and in the future!

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