Marshalls Reviews

Updated 28 August, 2014
Updated 28 August, 2014
405 Reviews

2.8
405 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marshalls President & CEO Carol Meyrowitz
Carol Meyrowitz
139 Ratings

Review Highlights

Pros
  • Flexible schedule for part-timers going to school (in 17 reviews)

  • Works as a easy part time job but there is very little potential for growth (in 15 reviews)


Cons
  • Very low pay : raise did not roll over with minimum wage hike (in 37 reviews)

  • You will be bombarded every FIVE MINUTES to see if you got them a credit card or not (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work as a part time, might not consider to go as full time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier  in  Toronto, ON
    Current Employee - Sales Associate/Cashier in Toronto, ON

    I have been working at Marshalls part-time for less than a year

    Pros

    Nice colleague. Managers are also nice. The upper management team often checks the store and communicates with associates.

    Cons

    Sometimes it is extremely busy, sometimes it's extremely slow. Different managers often give out different instructions. It is confusing.

    Advice to ManagementAdvice

    Maybe try to set the same rule for all stores. Because when assistant managers move to another store, they often try to change rules in the new stores to what they had in their old stores. It is really tired for the associates who need to deal with all of this.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not worth the stress... should have left when I realized something was rotten there...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Ottawa, ON
    Former Employee - Sales Associate in Ottawa, ON

    I worked at Marshalls part-time for more than a year

    Pros

    I met some AMAZING people there who I still call friends today. You get a 10% discount... (but I believe that's a low benefit considering all the work we do for the company) I guess it's better than nothing. There are lots of things to be done so it makes your shift go by quickly.

    Cons

    Where do I begin? Every day is chaotic. New associates are trained poorly, which makes senior employees have to work three times as hard to help compensate, and as a result we are yanked in every direction by managers and supervisors every second... resulting in assignments not being completed. Whenever a Supervisor position is available management will always hire from outside sources, and it is frustrating that your supervisor (who gets paid a LOT more than us minimum wage associates) is not fully aware of policies and you in turn have to 'inform' them... in most cases associates are left to train new employees at minimum wage salary. Several associates are hired as part-time and yet a majority work full-time hours without receiving benefits. Past associates were granted raises when they were promoted to full-time, while others who later took their positions were not given one. When I was hired at store open I was paid $10.25/hr, and later got a raise $10.45 after a year of service. Within that year new hires received a starting salary of $10.75, while all the associates who remained from store opening continued to be paid at their 'raise' and expected to train the new hires that were getting paid MORE than us! Over a period of time resentment began to grow... resulting in many associates walking out during their shifts and people no longer showing up never to be heard from again...

    Advice to ManagementAdvice

    TREAT YOUR ASSOCIATES WITH RESPECT AND CARE ABOUT THEM!! Without them your store cannot function, and without them there are no sales. Especially with what I said above in the con box considering the unequal pay between associates - this is an unbelievably unfair and goes against your company 'values' of equality, mutual respect and caring!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Satisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marshalls part-time for less than a year

    Pros

    - The people i worked with were very friendly, almost felt like we were a family.
    - Managers were friendly, good sense of humor but stern when needed
    - downtown location, busy area
    - a lot of shifts during the week, even as a part time associate

    Cons

    - some shifts would have more employees needed than usual, forcing some of us to go home early..not always the best
    - when it's low traffic flow in the store it's boring
    -

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    I enjoyed my time working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Marshalls part-time for more than a year

    Pros

    The coworkers were great. Managing team overall was good. Everyone was really nice, I really liked working here. Good work environment.

    Cons

    A lot of work, didn't schedule enough people ever.

    Recommends
    No opinion of CEO
  6.  

    Great job for a beginning manager out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Plainview, NY (US)
    Current Employee - Anonymous Employee in Plainview, NY (US)

    I have been working at Marshalls full-time for more than 5 years

    Pros

    Benefits were good. Succession planning for manager worked was helpful.

    Cons

    No backup from upper management when store manager left for several months.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    it seems so good but really isn't

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marshalls

    Pros

    the people are really why most of us come to work everyday

    Cons

    credit cards are all they care about. short staffed and under paid

  8.  

    Pretty fun, and challenging on a daily basis.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shoe Department  in  Cape May Court House, NJ (US)
    Current Employee - Shoe Department in Cape May Court House, NJ (US)

    I have been working at Marshalls part-time for more than a year

    Pros

    I work in the shoe department and time flies very fast since there are usually a ton of shoes to put out.

    Cons

    Low wages and minimal hours, but the employees are usually a hoot to listen to. Customers are pretty much pigs and you must pick up after them as if they were kids.

    Advice to ManagementAdvice

    Use more psychology to get more work done. Commissions should be given on credit apps. There was a time when this was so.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Not a bad job. Always stay busy so times goes by fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Okemos, MI (US)
    Current Employee - Sales Associate in Okemos, MI (US)

    I have been working at Marshalls part-time for more than a year

    Pros

    Mostly busy work so you dont have to clock watch. Working on trucks days are the best, donthave to deal with customers.

    Cons

    Most of the time, you will have to work register at one point in time

    Advice to ManagementAdvice

    Always nice and fair with scheduling

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Customer Service Entry Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Associate  in  Fairfax, VA (US)
    Former Employee - Cashier/Associate in Fairfax, VA (US)

    I worked at Marshalls part-time for more than a year

    Pros

    It is a very diverse employee pool. However, the majority of the employees are great to work with. Many are willing to help each other through out the shift despite some cultural and language barriers. If you like shopping this particular store you get a decent discount considering they already have low prices.

    Cons

    The customers can be inconsiderate by making a mess through the store and sometimes expecting a discount on an already discounted item. It can be physically demanding on busy weekends as you try to keep your department looking presentable due to inconsiderate customers.

    Advice to ManagementAdvice

    Value the hard work of your employee.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    My review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Atlanta, GA (US)
    Current Employee - Sales Associate in Atlanta, GA (US)

    I have been working at Marshalls part-time for less than a year

    Pros

    Needed a quick job to make money

    Cons

    Pay and bad discounts were some cons

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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