Marriott Vacation Club

  www.marriottvacationsworldwide.com
  www.marriottvacationsworldwide.com

Marriott Vacation Club Reviews

Updated 21 November, 2014
Updated 21 November, 2014
146 Reviews
3.5
146 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott Vacation Club President Steve Weisz
Steve Weisz
78 Ratings

Review Highlights

Pros
  • Excellent Leadership and a Great Benefits package (in 14 reviews)

  • Good work/life balance; Employee discount program (in 6 reviews)


Cons
  • The pay didn't match the hard work we had to do (in 3 reviews)

  • comp plan has changed numerous times but not that great of a variance, very high turnover but I'm sure that's normal for a call center (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The job was a seasonal position. No benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pool Server in Myrtle Beach, SC (US)
    Former Employee - Pool Server in Myrtle Beach, SC (US)

    I worked at Marriott Vacation Club full-time (less than an year)

    Pros

    Opportunity for growth and cross training between departments. discounted rooms for vacations and trips.

    Cons

    Conservative thinking, slow processing. lack of innovations,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Marriott Vacation Club is great, Sales and Marketing is not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Concierge in Orlando, FL (US)
    Current Employee - Marketing Concierge in Orlando, FL (US)

    I have been working at Marriott Vacation Club full-time (more than 5 years)

    Pros

    The hotel discount benefits and theme park perks are fantastic.

    Cons

    Corporate culture is lacking, there is no training program in Sales and Marketing, requesting time off is impossible

    Advice to ManagementAdvice

    Education matters; both of your position, department, and your employees and of the field in which you work. Take the time to educate yourself, especially since the company pays for it.
    More than one person should be able to be off at the same time because there are many more people than shifts per day.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services/Front Desk in Hilton Head Island, SC (US)
    Former Employee - Guest Services/Front Desk in Hilton Head Island, SC (US)

    I worked at Marriott Vacation Club full-time (more than 3 years)

    Pros

    Discounts, growth opportunity, mentoring and training program was nice

    Cons

    Need to have competitive wages and more mature professional department managers/supervisors

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Honolulu, HI (US)
    Former Employee - Director in Honolulu, HI (US)

    I worked at Marriott Vacation Club full-time (more than 8 years)

    Pros

    Great Company to work for

    Cons

    No negative comments. Great company to work for

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A great company that cares about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Officer in Orlando, FL (US)
    Current Employee - Loss Prevention Officer in Orlando, FL (US)

    I have been working at Marriott Vacation Club full-time (less than an year)

    Pros

    I've been with this company for almost a year now, and I have to say it is one of the best I've ever worked for. The management is dedicated to making employees feel like they belong to the Marriott family and they are, for the most part, very keen on employee concerns and requests. For the most part, the GMs are easily accessible and are always willing to have a conversation with you. It's nice to know there are a lot of routes to go if you have an issue or concern.

    Cons

    The pay. The pay varies between departments, but the general consensus is that it's lower than similar positions at other companies.

    Furthermore, the company tries to add work to departments that have nothing to do with that department. For example, Loss Prevention delivers packages and repairs door and safe locks. Front desk associates have to direct traffic and act as bellman. Engineers sweep the roadways. All of this takes away from the guest experience and just makes the associates more frustrated.

    Advice to ManagementAdvice

    More work commands more pay. If you are going to tack on duties to a department not otherwise responsible for said duties, please pay the associates more. Many associates who are frustrated aren't upset because they have to do more work: they're frustrated because they have to do more work for the same amount of pay. If you make a Loss Prevention Officer deliver ice, repair locks, deliver packages, and chauffeur guests around the property, pay him/her more. The same goes for associates in other departments.

    Also, make the yearly raises more. At least give the associate a dollar or more per year instead of the cents that are thrown at them; it doesn't make them want to work any harder.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Very positive company with room to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Palm Desert, CA (US)
    Current Employee - Housekeeper in Palm Desert, CA (US)

    I have been working at Marriott Vacation Club as an intern (less than an year)

    Pros

    The pay is reasonable and their intern program seems like great opportunity for growth.

    Cons

    The only con I had was being in palm desert. Company culture had nothing wrong with it.

    Advice to ManagementAdvice

    Practice what you preach.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Flexible and accommodating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Salt Lake, UT (US)
    Current Employee - Anonymous Employee in South Salt Lake, UT (US)

    I have been working at Marriott Vacation Club full-time (more than 5 years)

    Pros

    The call center environment here is so different and relaxing compared to others, they are so accommodating with calling off that many come back to after adventuring elsewhere. Also the medical benefits are good.

    Cons

    The pay isn't terrible but could be better, so many love working here that it is hard for finding a career here as few areas of advancement

    Advice to ManagementAdvice

    Vision and Mission statements are shared clearly with employees, the more of the goals and aspirations of the company known may help field excitement with employees

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Kapolei, HI (US)
    Current Employee - Sales Executive in Kapolei, HI (US)

    I have been working at Marriott Vacation Club full-time (more than an year)

    Pros

    beautiful location, intelligent co workers, great product, happy owners

    Cons

    sales quotas and stress to always perform even during slow periods

    Advice to ManagementAdvice

    more mentoring, more training for specific situations

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Not good for a primary source of income.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outbound Sales Representative
    Current Employee - Outbound Sales Representative

    I have been working at Marriott Vacation Club full-time (less than an year)

    Pros

    Atmosphere is laid back the people you work with in general are nice people and the training is great.

    Cons

    Base pay is outright insulting but when you have sales experience and you are told the leads are warm and that others in the center have no problem getting 20 sales a sales period and you are told that is at least $1500 in commission every 2 weeks the base doesn't seem so bad... BUT what you are not told is that 98% of the people in outbound sales are lucky to get 12 a MONTH with majority struggling to get 1 a week, that is only an extra $70 in your paycheck. Hope you don't have to pay rent or childcare because if you do with this job being your primary source of income you are bound to come up short for 1 of those. Perfect for someone living with parents, going to school, or drug dealing on the side and using this job just for a cover up. But if you are really just trying to make a living Outbound Sales at Marriott Vacation Club is NOT for you!

    Advice to ManagementAdvice

    When you see a resume come in that you know a person is over qualified for position or you know has high expectations DO NOT get their hopes up for this position knowing they will not make the money they think they can make with your company. It cost more to hire employees constantly than to just pay those you already have a decent hourly so they can at least keep a roof over their heads while doing such a not so promising job!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Depends on which site you're working from

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Marriott Vacation Club full-time (more than 8 years)

    Pros

    Great opportunity to make a lot of money in Sales

    Cons

    Not all Project Directors are created equally. Your experience will depend on the site you are working from.

    Advice to ManagementAdvice

    Not all PD's are created equally

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

Marriott Vacation Club Photos

Marriott
Corpoate Office
Entrance Sign (only signage for the resort unfortunately)

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