Marriott Reviews

Updated 25 August, 2014
Updated 25 August, 2014
1,265 Reviews

3.7
1,265 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
415 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great corporation to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rooms Care Supervisor  in  Fort Worth, TX (US)
    Current Employee - Rooms Care Supervisor in Fort Worth, TX (US)

    I have been working at Marriott full-time for more than 3 years

    Pros

    Marriott really cares for there employees. There's a phenomenal career advancement program, great associate discount rate, health, life insurance, just an overall nice place to work.

    Cons

    Hard work/life balance. With hotels being open and operated 24/7/365 you could get a phone call at 3:00 AM asking you to come in. Guest word is law. If a guest says you did something negative, even though you didn't, chances are you'll be disciplined.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Raleigh, NC (US)
    Former Employee - Front Desk Agent in Raleigh, NC (US)

    I worked at Marriott full-time for less than a year

    Pros

    Job security and meeting people

    Cons

    Very demanding management, no social life

    Advice to ManagementAdvice

    Life happens and bad things happen to good people.

    Recommends
    Positive Outlook
  3.  

    Marriott is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    great company to work for

    Cons

    no cons that I can think of

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  5.  

    Wonderful experience. A great employer to learn about customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - At Your Service Agent  in  Orlando, FL (US)
    Former Employee - At Your Service Agent in Orlando, FL (US)

    I worked at Marriott full-time for more than 3 years

    Pros

    Opportunity for growth, customer-focused company

    Cons

    hospitality hours (you're probably going to work holidays, nights and other times)

    Advice to ManagementAdvice

    Reward and promote those with potential quickly, otherwise you'll lose them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Marriott offers great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  Phoenix, AZ (US)
    Former Employee - Associate in Phoenix, AZ (US)

    I worked at Marriott full-time for more than 10 years

    Pros

    Great benefits, hotel perks are awesome as Marriott hotels are worldwide. Marriott associates are very professional and exceptionally friendly.

    Cons

    There was a lack of professional and personal growth in our department. This industry relies heavily on high and low season which makes it difficult to have financial stability during off seasons.

    Advice to ManagementAdvice

    If you value certain employee, ensure that you are in touch or aware about their professional development needs.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Front desk in Newport Beach, CA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate  in  Newport Beach, CA (US)
    Current Employee - Front Desk Associate in Newport Beach, CA (US)

    I have been working at Marriott full-time for more than a year

    Pros

    Great co-workers, fun work environment, but also high employee standards. If you like customer service you will love working for Marriott.

    Cons

    Very poor management. Terrible, long and sometimes back to back hours.

    Advice to ManagementAdvice

    TRAIN. Train everyone thoroughly. They don't get enough training and that effects the guest experience and also the employees.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company and benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate
    Current Employee - Front Desk Associate

    I have been working at Marriott full-time for more than a year

    Pros

    My direct manager is the reason I love working for this company no matter what it is my manager is always there to help me get better. If you show interest in wanting to move forward with the company and get promoted they are there to give you the tools to do so. Marriott is a company that would like to see there employees move up the chain and if you have a great manager they will help you to succeed.

    Cons

    You can be forced to cross training at the particular Marriott property I work at and yes it's fine to learn other departments but if that's not what I applied for then that me make the choice to not cross training right away.

    Recommends
  9.  

    They try hard to keep up morale but the realities of working with the public are oftentimes too much to bear.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Customer Service  in  Omaha, NE (US)
    Current Employee - Call Center Customer Service in Omaha, NE (US)

    I have been working at Marriott full-time for less than a year

    Pros

    I like the positive feedback and opportunities for overtime. Training was thorough.

    Cons

    Low pay sucks big time. Working in a call center leads the public to treat you like you're an idiot. Isolating at times and wacky schedules.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping  in  Farmington, CT (US)
    Current Employee - Housekeeping in Farmington, CT (US)

    I have been working at Marriott full-time for less than a year

    Pros

    It is a good place to work on as you learn to work with time frames and it is a rewarding experience once you get the hang of it. You also meet a lot of new people and at times famous people.

    Cons

    The cons of it is that when the hotel is in a slow season your days get cut back and you can rely on that to cover your responsibilities at home.

    Advice to ManagementAdvice

    There is nothing I have to say to the upper management. They are doing a great job.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    If you want to work in hospitality you could do far worse than Marriott.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative  in  Saint Louis, MO (US)
    Current Employee - Guest Service Representative in Saint Louis, MO (US)

    I have been working at Marriott full-time for more than 10 years

    Pros

    Discount on rooms when it is available, is very nice.

    Cons

    Your schedule must been very flexible. If you have a large social life this may not be the place for you.

    Advice to ManagementAdvice

    Team building is a very good thing.

    Neutral Outlook
    No opinion of CEO

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