Marriott Reviews

Updated 30 September, 2014
Updated 30 September, 2014
1,311 Reviews
3.7
1,311 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
435 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 71 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Manager  in  Cancún (Mexico)
    Current Employee - Accounting Manager in Cancún (Mexico)

    I have been working at Marriott full-time for more than 3 years

    Pros

    Is a good place to learn.

    Cons

    Communication can be better. Departments can have better communication with one another.

    Advice to ManagementAdvice

    Consider leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company,Franchise not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor  in  Macon, GA (US)
    Current Employee - Night Auditor in Macon, GA (US)

    I have been working at Marriott full-time for more than a year

    Pros

    Marriott corporate is great company to work for.

    Cons

    franchise is not so great independently owned an operated do not follow the way corporate dose things can be tough and you can grt stuck the without being able to advance

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Accountant  in  Atlanta, GA (US)
    Current Employee - General Accountant in Atlanta, GA (US)

    I have been working at Marriott full-time for more than a year

    Pros

    Nice people to work with

    Cons

    Pay rate is very low

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  5.  

    No Innovation. Just Lodging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Lots of vacation time and discounts.

    Cons

    No innovation. No creativity. Just room bookings.

    Advice to ManagementAdvice

    Out with old.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    It all depends on the property

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Marriott full-time for more than 5 years

    Pros

    -Room discounts, 401(k) contributions, some good employees, interesting guest interactions.

    Cons

    Salary, poor work/life balance, upper management, depends on who owns the property.... can be challenging if they do not invest in renovations.... and then senior management questions your abilities if GSS scores are down..... while at the same time stating they know the property is not in good shape because of the needed reno.

    Advice to ManagementAdvice

    It's not all about who brown noses better, there are stars in the organization and some need more support to shine.... or for you to take notice. A lot of times its the assistant that does at least 80% of the work to keep the operations going while the GM goes off on lunch dates for hours, or tends to personal matters when they should be leading the team or at the least backing up the person that is making them shine.

    However overall Marriott is a great company and there are opportunities if you are assertive and know how to brown nose....

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Commitment to quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    This company is excellent to interact with guest and your fellow employees. You get the chance to build incredible relationships and learn a lot about yourself as you grow in this industry. The founders guidance to "take care of the associate and they will take care of the guest" is paramount in getting people wanting to work for Marriott.

    Cons

    A lot of who you know advance in the company; knowing this going in is great for those that are really into networking. This is an excellent career choice, but you trade your chance to develop personal relationships with family, friends, and community to make it ahead.

    Advice to ManagementAdvice

    Reinvest in your people across the board; in regards to the founders guidance of taking care of the associate please return to that, share that guiding light with the property owners. What does taking care of the associate look like to your current associates, what motivates the people that are working today to do more? Find this out from your associates and provide the support for them to do so, many of us chose the service industry for a lot more than the pay check.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott as an intern for less than a year

    Pros

    Helpful staff and positive work enviroment

    Cons

    Often tedious and boring work

    Doesn't Recommend
  9.  

    Overworked, underpaid, and mostly unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Lancaster, PA (US)
    Current Employee - Front Desk Agent in Lancaster, PA (US)

    I have been working at Marriott full-time for more than a year

    Pros

    Location at their downtown Lancaster location and lots of great diverse people.

    Cons

    Department heads do not respect anyone under them on even a basic level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    revolving door of problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than 5 years

    Pros

    decent benefits, competitive salary for area

    Cons

    no employee stability, constant call offs, too many double shifts

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    great pay, long hours

    Current Employee - Banquet Server  in  Indianapolis, IN (US)
    Current Employee - Banquet Server in Indianapolis, IN (US)

    I have been working at Marriott part-time for more than a year

    Pros

    great pay and fun at times

    Cons

    long hours and not a lot of sleep at times

    Advice to ManagementAdvice

    Learn what your team really wnats

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