Marriott Reviews

Updated 15 September, 2014
Updated 15 September, 2014
1,292 Reviews
3.7
1,292 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
425 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overworked, underpaid, and mostly unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Lancaster, PA (US)
    Current Employee - Front Desk Agent in Lancaster, PA (US)

    I have been working at Marriott full-time for more than a year

    Pros

    Location at their downtown Lancaster location and lots of great diverse people.

    Cons

    Department heads do not respect anyone under them on even a basic level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    great pay, long hours

    Current Employee - Banquet Server  in  Indianapolis, IN (US)
    Current Employee - Banquet Server in Indianapolis, IN (US)

    I have been working at Marriott part-time for more than a year

    Pros

    great pay and fun at times

    Cons

    long hours and not a lot of sleep at times

    Advice to ManagementAdvice

    Learn what your team really wnats

  3.  

    Good benefits, lousy pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bistro Supervisor  in  Phoenix, AZ (US)
    Current Employee - Bistro Supervisor in Phoenix, AZ (US)

    I have been working at Marriott full-time for more than a year

    Pros

    I met many interesting people. I got paid Over time. I did get my requested days off, but only because the restaurant was also closed.

    Cons

    Bad scheduling, long hours, back to back 18hr days. Understaffed.To receive days off, you have to request very far in advance.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Great people, great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Administrative Assistant  in  Irvine, CA (US)
    Current Employee - Sales Administrative Assistant in Irvine, CA (US)

    I have been working at Marriott full-time for more than 5 years

    Pros

    Great people and great culture. It is such a large company which creates many of opportunities for you to move around if you are willing to relocate. Perks: discounted room rate.

    Cons

    Pay rate is not very competitive. Constantly making changes is good, but no change to the pay rate. Very structured in Sales but very limited opportunities in Sales if you are not willing to relocate.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Full time hours not full time, if management doesn't like you, forget it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate  in  Milford, CT (US)
    Former Employee - Front Desk Associate in Milford, CT (US)

    I worked at Marriott full-time for less than a year

    Pros

    -It's a decent office job
    -Will get your foot in the door to the hospitality
    -Will teach you how to grow thick skin
    -Some coworkers, especially the housekeepers, were nice to talk to
    -You will gain experience and learn a lot
    -It is good opportunity to transfer
    -Free coffee on the job

    Cons

    -Hours: Management says it's full time but it's dependent on the needs of the hotel. If your management does not like you, they will not give you a lot of hours even if you're "full time"
    -Work life balance sucks unless you work morning shift
    -They have called me on days I had off and always tried to get me to fill in at the last minute
    -They fought my unemployment and when they lost, they all of a sudden refused to give me a reference
    -Benefits suck and pay suck. The benefits will swallow your check. You're better off on welfare health insurance.
    -The location was a SpringHill Suites franchise so I don't think they lived up to the standards of a corporate owned Marriott

    Advice to ManagementAdvice

    -Explain to your employees what full time means
    -Stop stressing your employees when corporate visits and stop pretending to corporate like everything you do is right when it is not
    -Pay us higher wages and give us benefits we can actually afford because we put up with a lot of stuff
    -Stop burning bridges and don't get salty just because unemployment was received by a former employee
    -Tell the truth that your employees are NOT guaranteed to get 32 hours a week or more even if they are full time. That many time their paychecks will match the housekeeper's if not be lower, that they will have to work two jobs or live with a roommate in order to support themselves

    Neutral Outlook
    No opinion of CEO
  7.  

    My location wasn't the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Experience Team  in  Linthicum Heights, MD (US)
    Current Employee - Guest Experience Team in Linthicum Heights, MD (US)

    I have been working at Marriott full-time for less than a year

    Pros

    I worked at a Springhill Suites by an airport. Everyone I worked with was awesome and we rarely got insufferable guests. Pay was 9.75 which was higher than I expected. Slow days mean a lot of sitting in the back eating and on your phone. Really not a difficult job to do.

    Cons

    Poor management-employee communication except when absolutely necessary, long intro period (4 months), a lot of days working alone, cut hours when business is slow, varying shifts

    Advice to ManagementAdvice

    My best advice for my location is probably to completely shut it down or open a new one.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Okay job while in college, but not a lot of room to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lincoln, NE (US)
    Former Employee - Anonymous Employee in Lincoln, NE (US)

    I worked at Marriott full-time for more than 3 years

    Pros

    Experience, customer service opportunities, flexible schedule, pleasant work environment

    Cons

    Poor work-life balance, scheduling issues, no reviews of raises after two years

    Advice to ManagementAdvice

    Listen to employees and give employees opportunities to move up

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Rewards Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Salt Lake City, UT (US)
    Former Employee - Customer Service in Salt Lake City, UT (US)

    I worked at Marriott full-time for less than a year

    Pros

    Hours werent too bad. Fun upbeat people to work with. Managers backed up and supported representatives.

    Cons

    Desk job. Phone job. Good share of crazy/frustrated customers. Huge company. If you have a suggestion for change it is ignored.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Lower than its competitors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate/Regional  in  Boston, MA (US)
    Current Employee - Corporate/Regional in Boston, MA (US)

    I have been working at Marriott full-time for more than 3 years

    Pros

    Family company that understand emergencies and when you need to leave early
    Goo discounts on hotel

    Cons

    Pay is way below average compared to other hotels, especially at the regional level. People coming over from hotels were making 50% more than its regional employees. Terrible benefits and only 10 days vacation (which includes your sick days).

    Advice to ManagementAdvice

    Need to recheck their salaries compared to the rest of the industry to stop losing so many employees to competitors

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Specialist  in  Cleveland, OH (US)
    Former Employee - Reservation Specialist in Cleveland, OH (US)

    I worked at Marriott part-time for more than 5 years

    Pros

    There were many perks and they offered "big company" benefits.

    Cons

    There was a tremendous lack of leadership. Since it was a call center position, the time clock was your supervisor. The managers were more baby-sitters than leaders.

    Advice to ManagementAdvice

    Focus your training on customer service instead of being able to master the software. For many employees, this is their first true customer service position. Since they are the first line contact for the clients, the company should focus on a great first impression.

    Recommends
    Positive Outlook
    No opinion of CEO

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