Marriott Reviews

Updated 24 October, 2014
Updated 24 October, 2014
1,361 Reviews
3.6
1,361 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
463 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 34 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Depending on what Marriott Hotel you're working for, they are all different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Miami, FL (US)
    Former Employee - Administrative Assistant in Miami, FL (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    Supplying food to the employees.

    Cons

    Depending on what department you work in and who your supervisior is makes the difference.

    Advice to ManagementAdvice

    Don't give someone a position only because they have a college degree. Make sure they have the experience and being able to encourage the team

    No opinion of CEO
  2.  

    Not a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Grapevine, TX (US)
    Former Employee - Front Desk Agent in Grapevine, TX (US)

    I worked at Marriott full-time (less than an year)

    Pros

    The only thing that I enjoyed about being a front desk agent for Marriott Springhill Suites was greeting and interacting with the guests.

    Cons

    Training was lacking, co worker relations were crappy, and the pay was peanuts. No one that I came into contact with besides the GM had been there over six months. You get no breaks, and scheduling is terrible. I inquired about meal breaks and was told that there are none, told by the GM if you need to eat for medical reasons pop something in your mouth and keep working. During days of inclement weather the try to force you to stay over to work. I stayed with Marriott all of 1 week. I have a CS and PR background but since having a baby I have stayed home. I was looking for something to bring in extra cash for holiday traveling. Fortunately, I was in a position to say "no thanks" to working in a place that cares so little for the employees.

    Advice to ManagementAdvice

    Caring more about your employees will decrease turnover. We can't even get a 15 minute break so there's no wonder why no one stays!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Tremendous Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President
    Former Employee - Vice President

    I worked at Marriott full-time

    Pros

    Best "brand power" in the lodging industry.

    Cons

    Big companies are never as quick, nimble and flexible as the might want to be.

    Advice to ManagementAdvice

    Stay the course and continue to start to embrace the "outside of Marriott" talent pool available.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I love working for Residence Inn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    I was a front desk agent for Residence Inn by Marriott. I love interacting with the guests, & doing nice things for them upon check-in. My supervisors were also all very nice & welcoming, so it was never a problem to talk to them about anything.

    Cons

    Cons of working for Residence Inn (or any hotel) are the hours. Either work from 7am-3pm or 3pm-11pm. I preferred 3-11 more, considering I was able to interact with more guests during that shift, but it's practically your entire day. The pay is also not the best, which weighed into me deciding to leave.

  6. 1 person found this helpful  

    The Hotel was great until Interstate took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    good pay and benefits and flexible hours

    Cons

    lots of back stabbing and Management doesn't care

    Advice to ManagementAdvice

    get rid of Interstate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time (more than 3 years)

    Pros

    Great culture, flexible, professional work environment, room to grow, great training. I enjoyed my time at Marriott and would consider going back in the future. As long as you show desire and work hard you will advance in your career.

    Cons

    Some supervisors are tough but if you push through you will be fine. There is always an opportunity to move throughout the company.

  8.  

    Great company who genuinely care for their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than an year)

    Pros

    -Depending on your department and your manager, they are very flexible with hours. I was a full time student and worked full time, and scheduling was barely an issue.
    -If you work full time you're eligible for health care benefits
    -Great hotel discounts for employees
    -Great pay
    -A lot opportunity to move up in the company

    Cons

    -Stagnant communication from lower to upper management
    -Departments don't always get along management wise
    -Cafeteria food is low-tier

    Advice to ManagementAdvice

    Marketing. The hotel has three pools on the property, a very nice spa, and is immediately across the street from a high end shopping mall. Take advantage of what the property has to offer, give out special promotions for the spa.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Busy but fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Salt Lake City, UT (US)
    Former Employee - Front Desk Agent in Salt Lake City, UT (US)

    I worked at Marriott part-time (more than 3 years)

    Pros

    Good people, work-life balance, get to meet a lot of interesting characters

    Cons

    Pay, management sometimes discombobulated, danger of contracting ebola

    Advice to ManagementAdvice

    Keep you opinions to yourselves

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Marriott was great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Hartford, CT (US)
    Current Employee - Engineer in Hartford, CT (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    I liked the feeling of employees as Family. We had a meeting every day to tell us what was happening, "Events" Our General Manager started at Marriott as a dishwasher! On his way up, he worked in every Department.

    Cons

    We had a group called the "Ample Beauties ", a couple times a year, 200 of them, they tore the place up ! However, they only were there for 2 night.

    Advice to ManagementAdvice

    I worked for 2 different Marriott's

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Love working at a hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Columbus, OH (US)
    Current Employee - Front Desk Associate in Columbus, OH (US)

    I have been working at Marriott full-time (more than 5 years)

    Pros

    The people are by far the best part of my job. My co-workers are the best and you get to meet some interesting guests.

    Cons

    At my current hotel there is no room for advancement. We do not have supervisors and upper management has been with Marriott for 20+ years. Also, though the hiring pay has gone up, my wages have not making it so I am only making a dollar more than new hires when I've been with Marriott for more than 5 years.

    Advice to ManagementAdvice

    Look at pay for current employees before raising pay for new hires.

    Recommends
    Neutral Outlook
    Approves of CEO

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