Marriott

www.marriott.com

Marriott Reviews

Updated 31 January, 2015
Updated 31 January, 2015
1,532 Reviews
3.7
1,532 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
531 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A GREAT SMILE IS ALL IT TAKES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Services Associate in Toronto, ON
    Current Employee - Guest Services Associate in Toronto, ON

    I have been working at Marriott

    Pros

    great benefits but most of all the staff is great to work with and of course it is a hospitality environment therefore you end up creating a very home away from home type environment with alot of the associates you work with. Marriott aswell offers great discounts on rooms and on food and beverage. They even offer free rooms at a certain point of time during the year and they also offer special rates for your friends and family. THe beds are very comfortable. The customer service is amazing.

    Cons

    very big on corporate culture, senior management seem a little intimidating

    Advice to ManagementAdvice

    maybe to be more honest and trusting of associates and spending more time with lower management and associates to get a better understanding of their qualities and strenghts.

    Recommends
    Approves of CEO
  2. 3 people found this helpful  

    Do not fall for the "culture" of family. The only culture is revenue at ALL costs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Event Manager in Edmonton, AB
    Former Employee - Event Manager in Edmonton, AB

    I worked at Marriott

    Pros

    Your friends and family getting discounts at Marriotts. Most of the time these were not available anyway.

    Cons

    The long, unpaid hours. Excessive stress and pressure. The company only cares about the revenue not the employee. HR is only there for show. No follow up or being there for the employee was ever demonstrated. HR broke employee confientiality by reporting everything employees would say to their Directors. Employees would cry in their offices and that was ignored by Leadership. If an emloyee ever "rocked the boat" or voice any concern they were told they need to work smarter and may not be of Marriott culture. The culture is to work as many free hours as they can get. I worked many 19 hour shifts ..... worked many 6 day weeks ... as long as I brought in high revenue and the clients were happy then leadership did not care.

    Advice to ManagementAdvice

    Listen to loyal, committed, smart & hard working employees.

    Doesn't Recommend
    Disapproves of CEO
  3. 4 people found this helpful  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Good leadership, and opportunity to learn and move up

    Cons

    poor Communication between other departments

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Marriott Hourly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in Tucson, AZ (US)
    Current Employee - Bartender in Tucson, AZ (US)

    I have been working at Marriott full-time (more than a year)

    Pros

    Excellent optional benefits program, competitive pay in their fields

    Cons

    Very corporate. Some departments have 5 associates and 2 supervisors. Pro or con depending on who you ask.

    Advice to ManagementAdvice

    As long as the company is profitable, don't change a thing.

    Recommends
    Positive Outlook
  6.  

    Ive never worked for this company. I worked for the detroit news in free press for 12 years. I also clean homes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server House Keeping in Livonia, MI (US)
    Current Employee - Server House Keeping in Livonia, MI (US)

    I have been working at Marriott

    Pros

    I have excellent communication skills work very well with othersexperienced with cleaningfinishing my degree in business

    Cons

    only downfall to my situation is the fact that I've never actually done housekeeping

    Advice to ManagementAdvice

    I'm open to anything additional available preferably housekeeping or being a server for I have catered for a number of years as well

    Recommends
    Positive Outlook
  7.  

    laundry attenant

    • Career Opportunities
    Current Employee - Laundry Attendant
    Current Employee - Laundry Attendant

    I have been working at Marriott part-time (more than 3 years)

    Pros

    I am a reliable person, i work well with others,. I worked with commercial chemicals, cleaned metal, swept and mopped floors

    Cons

    I do not like people to fake me out and have me doing their work.

  8.  

    Good experience! Great people, great work ethic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bistro Server
    Former Employee - Bistro Server

    I worked at Marriott

    Pros

    Great work ethic, great attitude, great benefits, transfer opportunities

    Cons

    Server pay is low and not opportunities for raises

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great people and company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Schedule flexibility, benefits are great. Managers encourage training and growth.

    Cons

    None really come to mind.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I have never worked for this company.

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    I believe that working here I will bring the hotel and customer great professionalism and satisfaction.

    Cons

    I honestly don't see any cons.

  11.  

    The Gateway to Hospitality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Miami, FL (US)
    Former Employee - Operations Supervisor in Miami, FL (US)

    I worked at Marriott full-time (more than a year)

    Pros

    Marriott is an International Hotel Company. This means that opportunities exist all over the world. It is a great first company to work for in the Hospitality Industry because it will connect you with people who have the experience and the knowledge to get you where you want to go.

    Cons

    The downside of hospitality is that the entry level employees can make minimum wage. Supervisors while paid hourly do a very difficult job for the amount of money they earn. Money is made in Management.

    Advice to ManagementAdvice

    My advice to upper management is to help each entry level employee explore the options of what their career can be. This can be in a variety of discussions that takes time and a caring attitude.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Marriott? Share Your Experiences

Marriott

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.