Marriott Reviews

Updated 19 October, 2014
Updated 19 October, 2014
1,347 Reviews
3.7
1,347 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
456 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Franchised Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Saint Louis, MO (US)
    Current Employee - Manager in Saint Louis, MO (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Working under the Marriott name is nice because it is well recognized and highly respected in the hotel industry. Marriott gives employees, friends and family a nice discount on hotel rooms anywhere in the world.

    Cons

    Be careful because many Marriott hotels are franchised by local or national hospitality management companies. Marriott has great benefits and a culture focused on their people. However, most management companies that are franchisees care about saving money at the expense of their people and cut benefits or hardly have any.

    Advice to ManagementAdvice

    Keep up the focus on your employees and your guests will see the benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not bad - Temporary Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Coordinator in Madison, WI (US)
    Former Employee - Group Coordinator in Madison, WI (US)

    I worked at Marriott full-time (more than an year)

    Pros

    You get discounts to stay at pretty much any Marriott anywhere (with advance planning) and it's not one of those "boring desk jobs". You get TONS of customer service experience and learn something new daily. Great for college aged kids not looking for a career but a respectable job.

    Cons

    It's hard to get those discounts sometimes, and can be hard to get off on the weekends naturally. Marriott doesn't give its employees enough "reward" or benefits, so make sure it's a hotel with a good management company. There will ALWAYS be be turnover in hotel business, it's just not a career, so be prepared for change in management in employees IF you're even there long.

    Advice to ManagementAdvice

    Go above and beyond for the guests and looks for those types of employees who will do the same. Be a manager not a friend, set boundaries and don't forget to be there in front sometimes too.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott

    Pros

    the benefits are great the hours are great most of the team members are great it was a great experience and to be a part of the Marriott in general is a benefit for the employee and the hotel if you are a great worker

    Cons

    time management was a bit undecided and it was shaky when it came to the schedule due to change in management also communication needs to be improved with management and some staff.

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  5.  

    Overall good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Associate in London, England (UK)
    Former Employee - Food and Beverage Associate in London, England (UK)

    I worked at Marriott full-time (more than 3 years)

    Pros

    Strong culture, clear strategic targets, management team are supportive trying to improve the company's talent management. Benefits offered to employees can be graded with a 3 out of 5.

    Cons

    Not enough trainings offered to line employees. Due to high turnover 70% of management are not qualified for their position. The transition period to managerial role is too short for them.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in Houston, TX (US)
    Current Employee - Bartender in Houston, TX (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Benefits, hotel discounts, ability to transfer to any Marriott, promotions from within

    Cons

    Long hours, unbalanced home/work life

    Advice to ManagementAdvice

    Create a more balanced home/work life for employees so they don't get burnt out.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Management really cares about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Engineer in Houston, TX (US)
    Current Employee - Maintenance Engineer in Houston, TX (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Benefits, relaxing atmosphere, room to grow

    Cons

    wish the pay was a little higher.

    Advice to ManagementAdvice

    Keep doing what you guys do.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer in Gaither, MD (US)
    Current Employee - Developer in Gaither, MD (US)

    I have been working at Marriott as a contractor (more than an year)

    Pros

    Very challenging work.But the also relaxed environment. Flexible on working from home too.

    Cons

    Its a big company, so there are a lot of processes to do small things and the processes are constantly changing.

    Advice to ManagementAdvice

    Great management team!

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Top Notch Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty in Prescott, AZ (US)
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty in Prescott, AZ (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Management really tries to work with my schedule. They are strict but will praise your work regularly. They
    always have fun events for staff and encourage a positive atmosphere.

    Cons

    The pay is the worst I've ever made. But I was still learning my position so I feel certain they will give me a
    raise in the near future.

    Advice to ManagementAdvice

    Good employees will leave the company over salaries. Although no one is suppose to discuss what thay make
    here, unfortunely they do talk about it. I'm aware of people just hired making more for a job not as qualified. Leads
    me to believe they will cheat you out of a fair salary if they can get away with it. Not a good feeling and makes me
    less loyal. Big mistake by the General Manager.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Phoenix, AZ (US)
    Current Employee - Guest Service Representative in Phoenix, AZ (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Great staff, everyone is so friendly and helpful. I was eager to learn and everyone was willing and eager to teach. Able to work in different areas and learn new tasks. I always feel very empowered to help our guests, no matter the task or the issue at hand. Management is very helpful. HR is amazing.

    Cons

    scheduling conflicts, lots of nights and weekends. I am single mom and working the nights and weekends is difficult, and there is not a lot of wiggle room when it comes to schedule changes.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good Job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Building Engineer in Phoenix, AZ (US)
    Current Employee - Building Engineer in Phoenix, AZ (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Good pay for working extremely hard.

    Cons

    No room for advancement .

    Advice to ManagementAdvice

    More advancement opportunities for workers.

    Recommends
    Neutral Outlook
    No opinion of CEO

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