Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated 24 November, 2014
Updated 24 November, 2014
1,415 Reviews
3.7
1,415 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
490 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 35 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 79 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 48 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Marriott the company is wonderful...management not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Booking Agent in Sarnia, ON
    Current Employee - Booking Agent in Sarnia, ON

    I have been working at Marriott

    Pros

    Full-time hours...
    Decent benefits
    Paid sick days
    Employee room discounts great
    Co-workers are wonderful to work with
    Attempts of management to raise moral and make it fun appreciated...

    Cons

    Low pay for the amount of responsibility required, two tiered staff the upper management and the others...would comment further but will not use profanity, the rules are always changing I feel to suit which ever manager you happen to speak with, lack of respect from management to staff, I am a long time employee of 5 plus years, the daily JUNK mail that we receive in our mail box is not very green or socially responsible, pep talk prior to the yearly employee survey is laughable..very shallow, feel that management needs to be refreshed to improve employee moral, any large corporation that I have been involved in replaces management to keep the positive image of the corporation. Our management team is very stale and needs new faces to improve the overall company image, and experience

    Advice to ManagementAdvice

    Leadership at our centre needs to be refreshed, new ideas, new faces, management doesn't listen they lie to staff, not a very good employee relations

    No opinion of CEO
  2.  

    Good place to work lots of hours, not a lot of challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Banquet Server in Calgary, AB
    Former Employee - Banquet Server in Calgary, AB

    I worked at Marriott

    Pros

    Staff is mostly friendly and compensation is fair. Direct management can be different every time you work which can be good or bad.

    Cons

    No contact with clients for the most part if that is important to you I would not recommend it. Heavy trays to lift, but yes, that is specified when hired.

  3.  

    Decent employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Halifax, NS
    Current Employee - Anonymous Employee in Halifax, NS

    I have been working at Marriott

    Pros

    The benefits packages offered (depends on the property) are rather good, particularly if you lack dependents, as you are not required to pay in.

    Is constantly expanding and opportunity (including working abroad) is generally available)

    Cons

    The seems to be a large schism between the workforce at large and Upper level management , who hand down a lot of obscure policy and high minded ideology that has no practical application.

    Management is reactionary, self serving and generally hands off.

    Advice to ManagementAdvice

    A focus on proactive management rather than the current reactionary style. Gain a better understanding of front line service from practical observation, rather than ideological philosophy.

    No opinion of CEO
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  5.  

    A GREAT SMILE IS ALL IT TAKES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Services Associate in Toronto, ON
    Current Employee - Guest Services Associate in Toronto, ON

    I have been working at Marriott

    Pros

    great benefits but most of all the staff is great to work with and of course it is a hospitality environment therefore you end up creating a very home away from home type environment with alot of the associates you work with. Marriott aswell offers great discounts on rooms and on food and beverage. They even offer free rooms at a certain point of time during the year and they also offer special rates for your friends and family. THe beds are very comfortable. The customer service is amazing.

    Cons

    very big on corporate culture, senior management seem a little intimidating

    Advice to ManagementAdvice

    maybe to be more honest and trusting of associates and spending more time with lower management and associates to get a better understanding of their qualities and strenghts.

    Recommends
    Approves of CEO
  6. 3 people found this helpful  

    Do not fall for the "culture" of family. The only culture is revenue at ALL costs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Event Manager in Edmonton, AB
    Former Employee - Event Manager in Edmonton, AB

    I worked at Marriott

    Pros

    Your friends and family getting discounts at Marriotts. Most of the time these were not available anyway.

    Cons

    The long, unpaid hours. Excessive stress and pressure. The company only cares about the revenue not the employee. HR is only there for show. No follow up or being there for the employee was ever demonstrated. HR broke employee confientiality by reporting everything employees would say to their Directors. Employees would cry in their offices and that was ignored by Leadership. If an emloyee ever "rocked the boat" or voice any concern they were told they need to work smarter and may not be of Marriott culture. The culture is to work as many free hours as they can get. I worked many 19 hour shifts ..... worked many 6 day weeks ... as long as I brought in high revenue and the clients were happy then leadership did not care.

    Advice to ManagementAdvice

    Listen to loyal, committed, smart & hard working employees.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Great company, great team, great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Receptionist in Paris (France)
    Current Employee - First Receptionist in Paris (France)

    I have been working at Marriott full-time (more than an year)

    Pros

    Associate discounts, Team building, Associate Week, good team spirit and good management...

    Cons

    Extra hours, lots of standards and procedures

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Jacksonville, NC (US)
    Current Employee - Guest Service Representative in Jacksonville, NC (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Hmm... I can't speak for all management but I know my managers are pretty good.
    Meet a lot of people
    Bonuses per quarter

    Cons

    Can be harder to get off, holidays. We run 365 24/7 but somebody has to do it.
    With any customer service jobs you have ignorance and rude customers on occasion

    Neutral Outlook
  9.  

    Incredible Company, Satisfied Employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Washington, DC (US)
    Former Employee - Operations Supervisor in Washington, DC (US)

    I worked at Marriott full-time (less than an year)

    Pros

    - Marriott takes care of their employees
    - The Marriott standard is upheld to the best of their abilities
    - Friends and family discounts at any Marriott, employee discounts are even better
    - "My company store" allows you to get discounts on anything you can think of with Marriott
    - Excellent training as an operations intern

    Cons

    - If you are going in to the hospitality industry, primarily management, you will work long hours. Those of us who love the industry already know this and are willing to continue working because we are passionate and driven, but for the associates just there for a paycheck it could be frustrating.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good college job as a front desk staff member. I liked what I did for the most part. Very laid back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott

    Pros

    It's a fun job where you make friends and can be social. Guests can be friendly and it is cool meeting new people.

    Cons

    Some guests are awful and demanding and have the craziest requests. You have to have thick skin to be able to smile the entire time.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Excelent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping in Hanover, MD (US)
    Current Employee - Housekeeping in Hanover, MD (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    I am want grow up.
    Having another position.

    Cons

    In my position i don't have any motivated to grow...

    Approves of CEO

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