Marriott Reviews

Updated 24 October, 2014
Updated 24 October, 2014
1,361 Reviews
3.6
1,361 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
463 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 34 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A GREAT SMILE IS ALL IT TAKES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Services Associate in Toronto, ON
    Current Employee - Guest Services Associate in Toronto, ON

    I have been working at Marriott

    Pros

    great benefits but most of all the staff is great to work with and of course it is a hospitality environment therefore you end up creating a very home away from home type environment with alot of the associates you work with. Marriott aswell offers great discounts on rooms and on food and beverage. They even offer free rooms at a certain point of time during the year and they also offer special rates for your friends and family. THe beds are very comfortable. The customer service is amazing.

    Cons

    very big on corporate culture, senior management seem a little intimidating

    Advice to ManagementAdvice

    maybe to be more honest and trusting of associates and spending more time with lower management and associates to get a better understanding of their qualities and strenghts.

    Recommends
    Approves of CEO
  2. 3 people found this helpful  

    Do not fall for the "culture" of family. The only culture is revenue at ALL costs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Event Manager in Edmonton, AB
    Former Employee - Event Manager in Edmonton, AB

    I worked at Marriott

    Pros

    Your friends and family getting discounts at Marriotts. Most of the time these were not available anyway.

    Cons

    The long, unpaid hours. Excessive stress and pressure. The company only cares about the revenue not the employee. HR is only there for show. No follow up or being there for the employee was ever demonstrated. HR broke employee confientiality by reporting everything employees would say to their Directors. Employees would cry in their offices and that was ignored by Leadership. If an emloyee ever "rocked the boat" or voice any concern they were told they need to work smarter and may not be of Marriott culture. The culture is to work as many free hours as they can get. I worked many 19 hour shifts ..... worked many 6 day weeks ... as long as I brought in high revenue and the clients were happy then leadership did not care.

    Advice to ManagementAdvice

    Listen to loyal, committed, smart & hard working employees.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Franchised Hotels and Managed Hotels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time (more than 5 years)

    Pros

    Great benefits and located around the globe. I worked for franchised hotels, so I only had access to select Marriott benefits. The employee discounts on hotel rooms are awesome!

    Cons

    It is a 24/7 business so be prepared to work hard. But it is rewarding work that give out what you put into it.

    Advice to ManagementAdvice

    Love MGS, it is an awesome resource that brings the whole company together.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in Erlanger, KY (US)
    Current Employee - Banquet Server in Erlanger, KY (US)

    I have been working at Marriott part-time (more than an year)

    Pros

    Fun and friendly environment to work in. Very accommodating for school.

    Cons

    Hours may be inconsistent. It all depends on the how much business the hotel has at the time. Usually pretty slow during some of the winter months.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Montgomery, AL (US)
    Current Employee - Front Desk Agent in Montgomery, AL (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    Great management And great coeorkers

    Cons

    Hours Are long but flexible

    Advice to ManagementAdvice

    Great company

    No opinion of CEO
  7.  

    Very satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Captain in San Luis Obispo, CA (US)
    Current Employee - Banquet Captain in San Luis Obispo, CA (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Great benefits & I have been able to make a career here

    Cons

    Not many I can think of

    Advice to ManagementAdvice

    I love my job

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great chance to meet alot of awesome people from around the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Washington, DC (US)
    Current Employee - Guest Service Representative in Washington, DC (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    Room rates, meeting people , great food

    Cons

    pay schedule certain guest

    Advice to ManagementAdvice

    Dont forget about the small guys. We work very hard

    Recommends
    Positive Outlook
  9.  

    Great company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Sales Analysis in Bethesda, MD (US)
    Former Employee - Manager, Sales Analysis in Bethesda, MD (US)

    I worked at Marriott full-time (more than 3 years)

    Pros

    The people are great at Corporate Headquarters. They're passionate about what they do and have a bright outlook for the company. Case in point, many associates have been with the company for 10+ and even 20+ years.
    There are lots of things going on so you definitely won't get bored, but it's all mostly fun. Work-Life balance is great nonetheless.

    Cons

    Like many large companies, there's a lot of politics, red tape and silos going on. You need to know how to navigate all this in order to get things done and move up.
    Also, what used to be a company with awesome benefits has become your regular Fortune 500 company with average benefits. Nothing sub-par, just average.

    Advice to ManagementAdvice

    Some groups at corporate function a lot like small eCommerce start-ups - they're passionate and get things done. Others feel more like 100-yr brick-and-mortar corporations where "this is how we've always done it so this is how we'll continue to do it". Shake these groups up a little bit and you'll see some amazing things happen.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Wonderful Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Supervisor in Orlando, FL (US)
    Former Employee - Restaurant Supervisor in Orlando, FL (US)

    I worked at Marriott full-time (more than an year)

    Pros

    recognition, promotion opportunities, perks and good people. I find that Marriott truly takes care of their employees. They like to promote from within and offer many things in their large hotels that are nice (cafeterias, lockers and even dry cleaning). The compensation and job atmosphere is great in my opinion.

    Cons

    There are not many cons but I guess the long hours could be one. It really just ends up becoming a balancing act at times between debating whether the long h9urs is worth all of the overtime hours (more money) you get. I have always found that it is worth it.

    Advice to ManagementAdvice

    Continue to promote from within and always strive to recognize even the little achievements that your staff makes.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assist Bell Captain in Boston, MA (US)
    Former Employee - Assist Bell Captain in Boston, MA (US)

    I worked at Marriott full-time (more than 5 years)

    Pros

    team pride great work environment
    benefits

    Cons

    management shuffle, new managers coming and going, not comfortable

    Advice to ManagementAdvice

    keep it up

    Recommends
    Positive Outlook
    Approves of CEO

Work at Marriott? Share Your Experiences

Marriott

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.