Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated 20 November, 2014
Updated 20 November, 2014
1,412 Reviews
3.7
1,412 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
489 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 35 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 79 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 48 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work lots of hours, not a lot of challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Banquet Server in Calgary, AB
    Former Employee - Banquet Server in Calgary, AB

    I worked at Marriott

    Pros

    Staff is mostly friendly and compensation is fair. Direct management can be different every time you work which can be good or bad.

    Cons

    No contact with clients for the most part if that is important to you I would not recommend it. Heavy trays to lift, but yes, that is specified when hired.

  2.  

    Decent employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Halifax, NS
    Current Employee - Anonymous Employee in Halifax, NS

    I have been working at Marriott

    Pros

    The benefits packages offered (depends on the property) are rather good, particularly if you lack dependents, as you are not required to pay in.

    Is constantly expanding and opportunity (including working abroad) is generally available)

    Cons

    The seems to be a large schism between the workforce at large and Upper level management , who hand down a lot of obscure policy and high minded ideology that has no practical application.

    Management is reactionary, self serving and generally hands off.

    Advice to ManagementAdvice

    A focus on proactive management rather than the current reactionary style. Gain a better understanding of front line service from practical observation, rather than ideological philosophy.

    No opinion of CEO
  3.  

    A GREAT SMILE IS ALL IT TAKES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Services Associate in Toronto, ON
    Current Employee - Guest Services Associate in Toronto, ON

    I have been working at Marriott

    Pros

    great benefits but most of all the staff is great to work with and of course it is a hospitality environment therefore you end up creating a very home away from home type environment with alot of the associates you work with. Marriott aswell offers great discounts on rooms and on food and beverage. They even offer free rooms at a certain point of time during the year and they also offer special rates for your friends and family. THe beds are very comfortable. The customer service is amazing.

    Cons

    very big on corporate culture, senior management seem a little intimidating

    Advice to ManagementAdvice

    maybe to be more honest and trusting of associates and spending more time with lower management and associates to get a better understanding of their qualities and strenghts.

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Do not fall for the "culture" of family. The only culture is revenue at ALL costs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Event Manager in Edmonton, AB
    Former Employee - Event Manager in Edmonton, AB

    I worked at Marriott

    Pros

    Your friends and family getting discounts at Marriotts. Most of the time these were not available anyway.

    Cons

    The long, unpaid hours. Excessive stress and pressure. The company only cares about the revenue not the employee. HR is only there for show. No follow up or being there for the employee was ever demonstrated. HR broke employee confientiality by reporting everything employees would say to their Directors. Employees would cry in their offices and that was ignored by Leadership. If an emloyee ever "rocked the boat" or voice any concern they were told they need to work smarter and may not be of Marriott culture. The culture is to work as many free hours as they can get. I worked many 19 hour shifts ..... worked many 6 day weeks ... as long as I brought in high revenue and the clients were happy then leadership did not care.

    Advice to ManagementAdvice

    Listen to loyal, committed, smart & hard working employees.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Excelent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping in Hanover, MD (US)
    Current Employee - Housekeeping in Hanover, MD (US)

    I have been working at Marriott full-time (less than an year)

    Pros

    I am want grow up.
    Having another position.

    Cons

    In my position i don't have any motivated to grow...

    Approves of CEO
  7.  

    Incredible Company, Satisfied Employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Washington, DC (US)
    Former Employee - Operations Supervisor in Washington, DC (US)

    I worked at Marriott full-time (less than an year)

    Pros

    - Marriott takes care of their employees
    - The Marriott standard is upheld to the best of their abilities
    - Friends and family discounts at any Marriott, employee discounts are even better
    - "My company store" allows you to get discounts on anything you can think of with Marriott
    - Excellent training as an operations intern

    Cons

    - If you are going in to the hospitality industry, primarily management, you will work long hours. Those of us who love the industry already know this and are willing to continue working because we are passionate and driven, but for the associates just there for a paycheck it could be frustrating.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good college job as a front desk staff member. I liked what I did for the most part. Very laid back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott

    Pros

    It's a fun job where you make friends and can be social. Guests can be friendly and it is cool meeting new people.

    Cons

    Some guests are awful and demanding and have the craziest requests. You have to have thick skin to be able to smile the entire time.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Courtyard Marriott Hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Accounting
    Former Employee - Sales and Accounting

    I worked at Marriott as an intern (less than an year)

    Pros

    staff was professional and friendly, I adapted very quick and learned so much .I worked in the sales and accounting department and I felt important and very much liked by my staff which were so much more experienced then me. I was respected and was given an opportunity to hold my own safety training class ( by my self) which involved the entire staff of the hotel to sit through an hour to 2 hour long test about blood pathogens, emergency conditions etc.

    Cons

    unfortunately my internship was over and due too layoffs at the time I wasn't able to be hired.

    Advice to ManagementAdvice

    please hire me again

    Recommends
    Approves of CEO
  10.  

    Best Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern
    Former Employee - Intern

    I worked at Marriott as an intern (less than an year)

    Pros

    Fair compensation, great resources, great innovation in the company, many avenues to get "noticed" if you work hard, after 25 years you can stay at any hotel in the world (with marriott) for free

    Cons

    minimum time in positions before allowed to post for new positions

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    "Never Changing but Ever Changing"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Richmond, VA (US)
    Current Employee - Sales Executive in Richmond, VA (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Marriott is an innovatory from ideas to the way we travel. BIG IDEAS BIG REWARDS. I love the culture!

    Cons

    Marriott's Sales structure has changed drastically over the past 5 years. I am uncertain of what the future looks like. It is a little scary.

    Advice to ManagementAdvice

    I have no advice to Management.

    Recommends
    Neutral Outlook
    Approves of CEO

Work at Marriott? Share Your Experiences

Marriott

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.