Marriott Reviews

Updated 28 October, 2014
Updated 28 October, 2014
1,372 Reviews
3.7
1,372 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
468 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 35 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 79 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 48 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Warning about the "Kitchen Assistant" position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Assistant in Toronto, ON
    Former Employee - Kitchen Assistant in Toronto, ON

    I worked at Marriott full-time (less than an year)

    Pros

    There are some decent people who work in the hotel.

    Cons

    Management is in collusion with the union representative which makes it exceedingly difficult for employees to approach their union. The place is extremely disorganized; the Marriott's right hand doesn't know what it's left hand is doing. New employees are given full-time hours in the beginning, but are eventually relegated to working only one day per week; coincidentally, just before their probationary period has expired. Nineteen dollars is deducted from each pay cheque to cover union dues.
    "Kitchen Associates" is just Marriott's vernacular for dishwasher. They don't pay you extra for doing tasks outside your realm. My advice to anyone who's interested in applying for this position is to look elsewhere. Trust me, it would be better to work at McDonald's.

    Advice to ManagementAdvice

    Treat your employees fairly. They're considered "associates;" treat them as such. Stop subscribing to favoritism. The dishwashers are treated like pariahs; something that I'd noticed following Associate Appreciation Week. Also, if you hire somebody to work full-time, provide them with full-time hours, as opposed to only one day per week.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Great place for a young person to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge in St. John's, NL
    Current Employee - Concierge in St. John's, NL

    I have been working at Marriott full-time (more than an year)

    Pros

    Great management and hiring depertment

    Cons

    It's a hotel so, like most hotels, its 24/7 shift work. That's really the worst part about working for a Marriott and that's only minor.

    Advice to ManagementAdvice

    None, keep up the good hard work.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Marriott cleaning lady

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cleaning Lady in Montreal, QC
    Former Employee - Cleaning Lady in Montreal, QC

    I worked at Marriott part-time (less than an year)

    Pros

    Simple tasks, beautiful rooms and easy to access location - metro Atwatter is very closed.

    Cons

    The cleaning ladies regroup in clics based on race
    and there often is some tension between the clics.

    Advice to ManagementAdvice

    Try to make them feel like one big team instead of many small clics.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Horiible hours but great coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Agent
    Former Employee - Reservation Agent

    I worked at Marriott full-time

    Pros

    There were lots of group activities with coworkers and this was overall a fun place to work.

    Cons

    The hours were horrible. Basically have to be nocturnal to work at the call centres.

    Advice to ManagementAdvice

    Give new hires a break once and a while with the hours.

    Recommends
    Approves of CEO
  6.  

    Great Culture - could be more nimble

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Toronto, ON
    Former Employee - Manager in Toronto, ON

    I worked at Marriott full-time (more than 5 years)

    Pros

    Very people focused, a very "caring. sharing" approach to managing employees. Solid place to work if a steady pace is your thing. Management are loyal and the company does a great job of instilling corporate pride across the organization.

    Cons

    Slow to market with new ideas. Very by the book which is to be expected from a large corporate environment, but could encourage more ideas and entrepreneurial thinking from junior/ mid managers. Happy to accept a large amount of middle of the road performers.

    Advice to ManagementAdvice

    See the talent, promote the talent and take a few chances.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fantastic Company to work for, but stressful environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Specialist in Sarnia, ON
    Former Employee - Reservation Sales Specialist in Sarnia, ON

    I worked at Marriott full-time (more than an year)

    Pros

    -Flexible Management
    -Great incentives and perks (Hotel discounts with Marriott and other companies, catered lunches, ect)
    -You get the sense that the company cares for you
    -Sales incentives and bonuses based on productivity
    -Soft selling (All inbound, no pressure)
    -Plenty of overtime opportunities (The provide time and a half pay even if you're below 44 hours, you just need to work outside your scheduled hours)
    -Lots of vacation time, sick time (Unpaid AND paid sick time after 90 day probation)

    Cons

    -Fast paced call centre environment
    -Can get really stressful
    -Customers can get angry at you for seemingly anything and everything (Though the company doesn't tolerate abuse from the customer, so that was a plus)
    -Average pay for the industry (Could be better)

    Advice to ManagementAdvice

    Open a reservation centre in Toronto

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Amazing company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Halifax, NS
    Former Employee - Bartender in Halifax, NS

    I worked at Marriott full-time (more than an year)

    Pros

    Working for the Marriott offers full benefits, staff meals, free courses offered, opportunity for growth, opportunity to transfer locations, great support amongst co-workers and within the company.

    Cons

    Working within a large corporation makes opportunity for change rigid i.e. policies are set in stone with not a whole lot of room for debate, plus must adhere to standards set as a corporation which can overlook circumstances unique to each property.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Custo in Fredericton, NB
    Former Employee - Custo in Fredericton, NB

    I worked at Marriott full-time (more than an year)

    Pros

    Excellent management and Marriott looks out for their own employees.

    Cons

    I did not experience any cons while working with Marriott.

    Advice to ManagementAdvice

    Continue keep on doing what your doing:):)

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good Company Poor Wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Valet in Toronto, ON
    Current Employee - Valet in Toronto, ON

    I have been working at Marriott

    Pros

    Good Staff and Supervisors, work life balance is excellent. Great employee discounts

    Cons

    Minimum wage, crap benefits, senior management does even know if you work there or not.

    Advice to ManagementAdvice

    Come out of your offices once and a while, and look up from your Backberries when you are out.

    Recommends
    No opinion of CEO
  11.  

    Marriott the company is wonderful...management not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Booking Agent in Sarnia, ON
    Current Employee - Booking Agent in Sarnia, ON

    I have been working at Marriott

    Pros

    Full-time hours...
    Decent benefits
    Paid sick days
    Employee room discounts great
    Co-workers are wonderful to work with
    Attempts of management to raise moral and make it fun appreciated...

    Cons

    Low pay for the amount of responsibility required, two tiered staff the upper management and the others...would comment further but will not use profanity, the rules are always changing I feel to suit which ever manager you happen to speak with, lack of respect from management to staff, I am a long time employee of 5 plus years, the daily JUNK mail that we receive in our mail box is not very green or socially responsible, pep talk prior to the yearly employee survey is laughable..very shallow, feel that management needs to be refreshed to improve employee moral, any large corporation that I have been involved in replaces management to keep the positive image of the corporation. Our management team is very stale and needs new faces to improve the overall company image, and experience

    Advice to ManagementAdvice

    Leadership at our centre needs to be refreshed, new ideas, new faces, management doesn't listen they lie to staff, not a very good employee relations

    No opinion of CEO

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