Marriott

  www.marriott.com
Work in HR? Unlock Free Profile

Marriott Reviews

Updated 21 August, 2014
Updated 21 August, 2014
1,260 Reviews

3.7
1,260 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
414 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fantastic Company to work for, but stressful environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Specialist  in  Sarnia, ON
    Former Employee - Reservation Sales Specialist in Sarnia, ON

    Pros

    -Flexible Management
    -Great incentives and perks (Hotel discounts with Marriott and other companies, catered lunches, ect)
    -You get the sense that the company cares for you
    -Sales incentives and bonuses based on productivity
    -Soft selling (All inbound, no pressure)
    -Plenty of overtime opportunities (The provide time and a half pay even if you're below 44 hours, you just need to work outside your scheduled hours)
    -Lots of vacation time, sick time (Unpaid AND paid sick time after 90 day probation)

    Cons

    -Fast paced call centre environment
    -Can get really stressful
    -Customers can get angry at you for seemingly anything and everything (Though the company doesn't tolerate abuse from the customer, so that was a plus)
    -Average pay for the industry (Could be better)

    Advice to ManagementAdvice

    Open a reservation centre in Toronto

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Amazing company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender  in  Halifax, NS
    Former Employee - Bartender in Halifax, NS

    Pros

    Working for the Marriott offers full benefits, staff meals, free courses offered, opportunity for growth, opportunity to transfer locations, great support amongst co-workers and within the company.

    Cons

    Working within a large corporation makes opportunity for change rigid i.e. policies are set in stone with not a whole lot of room for debate, plus must adhere to standards set as a corporation which can overlook circumstances unique to each property.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Custo  in  Fredericton, NB
    Former Employee - Custo in Fredericton, NB

    Pros

    Excellent management and Marriott looks out for their own employees.

    Cons

    I did not experience any cons while working with Marriott.

    Advice to ManagementAdvice

    Continue keep on doing what your doing:):)

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Good Company Poor Wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Valet  in  Toronto, ON
    Current Employee - Valet in Toronto, ON

    Pros

    Good Staff and Supervisors, work life balance is excellent. Great employee discounts

    Cons

    Minimum wage, crap benefits, senior management does even know if you work there or not.

    Advice to ManagementAdvice

    Come out of your offices once and a while, and look up from your Backberries when you are out.

    Recommends
    No opinion of CEO
  6.  

    Marriott the company is wonderful...management not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Booking Agent  in  Sarnia, ON
    Current Employee - Booking Agent in Sarnia, ON

    Pros

    Full-time hours...
    Decent benefits
    Paid sick days
    Employee room discounts great
    Co-workers are wonderful to work with
    Attempts of management to raise moral and make it fun appreciated...

    Cons

    Low pay for the amount of responsibility required, two tiered staff the upper management and the others...would comment further but will not use profanity, the rules are always changing I feel to suit which ever manager you happen to speak with, lack of respect from management to staff, I am a long time employee of 5 plus years, the daily JUNK mail that we receive in our mail box is not very green or socially responsible, pep talk prior to the yearly employee survey is laughable..very shallow, feel that management needs to be refreshed to improve employee moral, any large corporation that I have been involved in replaces management to keep the positive image of the corporation. Our management team is very stale and needs new faces to improve the overall company image, and experience

    Advice to ManagementAdvice

    Leadership at our centre needs to be refreshed, new ideas, new faces, management doesn't listen they lie to staff, not a very good employee relations

    No opinion of CEO
  7.  

    Good place to work lots of hours, not a lot of challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Banquet Server  in  Calgary, AB
    Former Employee - Banquet Server in Calgary, AB

    Pros

    Staff is mostly friendly and compensation is fair. Direct management can be different every time you work which can be good or bad.

    Cons

    No contact with clients for the most part if that is important to you I would not recommend it. Heavy trays to lift, but yes, that is specified when hired.

  8.  

    Decent employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Halifax, NS
    Current Employee - Anonymous Employee in Halifax, NS

    Pros

    The benefits packages offered (depends on the property) are rather good, particularly if you lack dependents, as you are not required to pay in.

    Is constantly expanding and opportunity (including working abroad) is generally available)

    Cons

    The seems to be a large schism between the workforce at large and Upper level management , who hand down a lot of obscure policy and high minded ideology that has no practical application.

    Management is reactionary, self serving and generally hands off.

    Advice to ManagementAdvice

    A focus on proactive management rather than the current reactionary style. Gain a better understanding of front line service from practical observation, rather than ideological philosophy.

    No opinion of CEO
  9.  

    A GREAT SMILE IS ALL IT TAKES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Services Associate  in  Toronto, ON
    Current Employee - Guest Services Associate in Toronto, ON

    Pros

    great benefits but most of all the staff is great to work with and of course it is a hospitality environment therefore you end up creating a very home away from home type environment with alot of the associates you work with. Marriott aswell offers great discounts on rooms and on food and beverage. They even offer free rooms at a certain point of time during the year and they also offer special rates for your friends and family. THe beds are very comfortable. The customer service is amazing.

    Cons

    very big on corporate culture, senior management seem a little intimidating

    Advice to ManagementAdvice

    maybe to be more honest and trusting of associates and spending more time with lower management and associates to get a better understanding of their qualities and strenghts.

    Recommends
    Approves of CEO
  10. 3 people found this helpful  

    Do not fall for the "culture" of family. The only culture is revenue at ALL costs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Event Manager  in  Edmonton, AB
    Former Employee - Event Manager in Edmonton, AB

    Pros

    Your friends and family getting discounts at Marriotts. Most of the time these were not available anyway.

    Cons

    The long, unpaid hours. Excessive stress and pressure. The company only cares about the revenue not the employee. HR is only there for show. No follow up or being there for the employee was ever demonstrated. HR broke employee confientiality by reporting everything employees would say to their Directors. Employees would cry in their offices and that was ignored by Leadership. If an emloyee ever "rocked the boat" or voice any concern they were told they need to work smarter and may not be of Marriott culture. The culture is to work as many free hours as they can get. I worked many 19 hour shifts ..... worked many 6 day weeks ... as long as I brought in high revenue and the clients were happy then leadership did not care.

    Advice to ManagementAdvice

    Listen to loyal, committed, smart & hard working employees.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    So far, the best Company I've ever worked for..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender  in  Burlingame, CA (US)
    Current Employee - Bartender in Burlingame, CA (US)

    Pros

    Paid every week, great cash tips on top of my hourly wage, friendly and helpful management team, lots of potential for career advancement

    Cons

    long hours do clash with my personal life, but this isnt that big of a deal for me

    Advice to ManagementAdvice

    Be open to taking advice on how to improve your business from your employees

    Recommends
    Neutral Outlook
    Approves of CEO

Worked for Marriott? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.