Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews

Updated 22 November, 2014
Updated 22 November, 2014
1,413 Reviews
3.7
1,413 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
490 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 35 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 79 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 48 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun, great for outgoing personalities. Good internship experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Toronto, ON
    Former Employee - Intern in Toronto, ON

    I worked at Marriott full-time (less than an year)

    Pros

    Easy-going guests and colleagues, and occasional free food and company events.

    Cons

    Theft within the employees, staff can be untrustworthy (housekeeping, maintenance or young front desk). They blatantly take your lunch items or steal from wallet if not kept securely in lockers.

    Advice to ManagementAdvice

    Pay your employees what they are worth.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Marriott needs to pay more attention to franchised hotels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Minett, ON
    Current Employee - Anonymous Employee in Minett, ON

    I have been working at Marriott full-time (less than an year)

    Pros

    I really enjoyed my department. The recreation team was so much fun sometimes it didn't even feel like work. My manager and supervisor were fantastic.

    Cons

    They make you pay for the staff cafeteria whether or not you have religious beliefs that keep you from eating or allergies. The food they feed you is repulsive and poorly maintained. Maggots in the pop machine is just unacceptable. The core values of the company are great but need to be executed better. Executive leadership seems to think they are an elite group and do not seem to care to much about staff. During the slow season your full time employment get cut to part time which makes it hard to live in Muskoka.

    Advice to ManagementAdvice

    Marriott needs to do an overhaul of the JW Marriott the Rosseau Muskoka. Pay more attention to what your employees have to say about things. Also focus more time on improving the hotel then spending money to expand it. It is a JW after all.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Duty Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Duty Manager in Toronto, ON
    Former Employee - Duty Manager in Toronto, ON

    I worked at Marriott full-time (more than 3 years)

    Pros

    -amazing benefits
    -room to grow
    -really cares about employees

    Cons

    worked for franchise so tight on labour

    Advice to ManagementAdvice

    continue following Marriott's spirit to serve and you will stay a leader :)

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge in Edmonton, AB
    Current Employee - Concierge in Edmonton, AB

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Opportunity for growth within company.

    Cons

    The office good and benefits also

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Guest Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Calgary, AB
    Current Employee - Guest Service Representative in Calgary, AB

    I have been working at Marriott full-time (more than an year)

    Pros

    - Complete 40 hrs per week
    - Good benefits

    Cons

    - Shortage of staff
    - No public transfers

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great mix of benefits and challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative (Front Desk)
    Current Employee - Guest Service Representative (Front Desk)

    I have been working at Marriott full-time (more than an year)

    Pros

    Teamwork is a must and you learn to enjoy it, the benefits are wonderful (especially any discounts)

    Cons

    You will come across guests who can't be made happy and staff who can't care as much about their job but you learn to brush it off and remind yourself what you're doing and why. :)

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great summer experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Minett, ON
    Former Employee - Server in Minett, ON

    I worked at Marriott as a contractor (less than an year)

    Pros

    -young energetic staff
    - excellent orientation and training
    - good brand standards
    - beautiful location

    Cons

    - seasonal staff sometimes makes things difficult w experience levels
    - manage,ent can be somewhat lazy

    Advice to ManagementAdvice

    Be more enagaged with your employees and less prejudice.

    Recommends
    Neutral Outlook
  9.  

    Company with great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Event Manager
    Former Employee - Event Manager

    I worked at Marriott full-time

    Pros

    Company with great culture values. Focus on company values on each morning's stand up to keep the momentum. Great discount for employee and their families with more than 3200 hotel worldwide,

    Cons

    Due to high volume of business, work and life balance can be challenging. Depending on the property, option of working from home on a slower day helps greatly.

    Recommends
    Approves of CEO
  10.  

    A place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CCSS in Saskatoon, SK
    Former Employee - CCSS in Saskatoon, SK

    I worked at Marriott full-time (more than 3 years)

    Pros

    Beautiful and tidy rooms, staff provide world class services

    Cons

    Nothing. JW Marriott is good

    Recommends
    Positive Outlook
  11.  

    Sous Chef

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sous Chef in Calgary, AB
    Former Employee - Sous Chef in Calgary, AB

    I worked at Marriott full-time (more than 3 years)

    Pros

    excellent work place, strong sense of community

    Cons

    A union came in. The worst thing to happen to a company.

    Advice to ManagementAdvice

    Try to keep the people working as a community. Don't let something get in the way like a union

    Recommends
    No opinion of CEO

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