Marriott
3.6 of 5 993 reviews
www.marriott.com Bethesda, MD 5000+ Employees

Marriott Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

3.6 993 reviews

                             

88% Approve of the CEO

Marriott President & CEO Arne Sorenson

Arne Sorenson

(303 ratings)

75% of employees recommend this company to a friend
993 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Marriott offers employers a real work life balance depending on the position that you are in"
    in 25 reviews
  • "Good benefits, lots of opportunity to grow in the company if you are willing to relocate"
    in 52 reviews
Cons:
  • "Work/life balance can be hard with certain jobs"
    in 29 reviews
  • "Long hours but that's a given in the hospitality industry"
    in 51 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Company with great culture

Event Manager (Former Employee)

I worked at Marriott full-time

ProsCompany with great culture values. Focus on company values on each morning's stand up to keep the momentum. Great discount for employee and their families with more than 3200 hotel worldwide,

ConsDue to high volume of business, work and life balance can be challenging. Depending on the property, option of working from home on a slower day helps greatly.

Yes, I would recommend this company to a friend

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Sous Chef

Sous Chef (Former Employee)
Calgary, AB

I worked at Marriott full-time for more than 3 years

Prosexcellent work place, strong sense of community

ConsA union came in. The worst thing to happen to a company.

Advice to Senior ManagementTry to keep the people working as a community. Don't let something get in the way like a union

Yes, I would recommend this company to a friend

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Warning about the "Kitchen Assistant" position

Kitchen Assistant (Former Employee)
Toronto, ON

I worked at Marriott full-time for less than a year

ProsThere are some decent people who work in the hotel.

ConsManagement is in collusion with the union representative which makes it exceedingly difficult for employees to approach their union. The place is extremely disorganized; the Marriott's right hand doesn't know what it's left hand is doing. New employees are given full-time hours in the beginning, but are eventually relegated to working only one day per week; coincidentally, just before their probationary period has expired. Nineteen dollars is deducted from each pay cheque to cover union dues.
"Kitchen Associates" is just Marriott's vernacular for dishwasher. They don't pay you extra for doing tasks outside your realm. My advice to anyone who's interested in applying for this position is to look elsewhere. Trust me, it would be better to work at McDonald's.

Advice to Senior ManagementTreat your employees fairly. They're considered "associates;" treat them as such. Stop subscribing to favoritism. The dishwashers are treated like pariahs; something that I'd noticed following Associate Appreciation Week. Also, if you hire somebody to work full-time, provide them with full-time hours, as opposed to only one day per week.

No, I would not recommend this company to a friend

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Great place for a young person to start

Concierge (Current Employee)
St. John's, NL

I have been working at Marriott full-time for more than a year

ProsGreat management and hiring depertment

ConsIt's a hotel so, like most hotels, its 24/7 shift work. That's really the worst part about working for a Marriott and that's only minor.

Advice to Senior ManagementNone, keep up the good hard work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Marriott cleaning lady

Cleaning Lady (Former Employee)
Montreal, QC

I worked at Marriott part-time for less than a year

ProsSimple tasks, beautiful rooms and easy to access location - metro Atwatter is very closed.

ConsThe cleaning ladies regroup in clics based on race
and there often is some tension between the clics.

Advice to Senior ManagementTry to make them feel like one big team instead of many small clics.

Yes, I would recommend this company to a friend

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Horiible hours but great coworkers

Reservation Agent (Former Employee)

I worked at Marriott full-time

ProsThere were lots of group activities with coworkers and this was overall a fun place to work.

ConsThe hours were horrible. Basically have to be nocturnal to work at the call centres.

Advice to Senior ManagementGive new hires a break once and a while with the hours.

Yes, I would recommend this company to a friend

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Great Culture - could be more nimble

Manager (Former Employee)
Toronto, ON

I worked at Marriott full-time for more than 5 years

ProsVery people focused, a very "caring. sharing" approach to managing employees. Solid place to work if a steady pace is your thing. Management are loyal and the company does a great job of instilling corporate pride across the organization.

ConsSlow to market with new ideas. Very by the book which is to be expected from a large corporate environment, but could encourage more ideas and entrepreneurial thinking from junior/ mid managers. Happy to accept a large amount of middle of the road performers.

Advice to Senior ManagementSee the talent, promote the talent and take a few chances.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Fantastic Company to work for, but stressful environment

Reservation Sales Specialist (Former Employee)
Sarnia, ON

I worked at Marriott full-time for more than a year

Pros-Flexible Management
-Great incentives and perks (Hotel discounts with Marriott and other companies, catered lunches, ect)
-You get the sense that the company cares for you
-Sales incentives and bonuses based on productivity
-Soft selling (All inbound, no pressure)
-Plenty of overtime opportunities (The provide time and a half pay even if you're below 44 hours, you just need to work outside your scheduled hours)
-Lots of vacation time, sick time (Unpaid AND paid sick time after 90 day probation)

Cons-Fast paced call centre environment
-Can get really stressful
-Customers can get angry at you for seemingly anything and everything (Though the company doesn't tolerate abuse from the customer, so that was a plus)
-Average pay for the industry (Could be better)

Advice to Senior ManagementOpen a reservation centre in Toronto

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Amazing company to work for

Bartender (Former Employee)
Halifax, NS

I worked at Marriott full-time for more than a year

ProsWorking for the Marriott offers full benefits, staff meals, free courses offered, opportunity for growth, opportunity to transfer locations, great support amongst co-workers and within the company.

ConsWorking within a large corporation makes opportunity for change rigid i.e. policies are set in stone with not a whole lot of room for debate, plus must adhere to standards set as a corporation which can overlook circumstances unique to each property.

Yes, I would recommend this company to a friend

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Customer service representative

Custo (Former Employee)
Fredericton, NB

I worked at Marriott full-time for more than a year

ProsExcellent management and Marriott looks out for their own employees.

ConsI did not experience any cons while working with Marriott.

Advice to Senior ManagementContinue keep on doing what your doing:):)

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Marriott reviews and ratings - including employee satisfaction and approval ratings for Marriott CEO Arne Sorenson. All 993 reviews are posted anonymously by Marriott employees.