Marriott Reviews

Updated 15 September, 2014
Updated 15 September, 2014
1,292 Reviews
3.7
1,292 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
425 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great mix of benefits and challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative (Front Desk)
    Current Employee - Guest Service Representative (Front Desk)

    I have been working at Marriott full-time for more than a year

    Pros

    Teamwork is a must and you learn to enjoy it, the benefits are wonderful (especially any discounts)

    Cons

    You will come across guests who can't be made happy and staff who can't care as much about their job but you learn to brush it off and remind yourself what you're doing and why. :)

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Guest Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative  in  Calgary, AB
    Current Employee - Guest Service Representative in Calgary, AB

    I have been working at Marriott full-time for more than a year

    Pros

    - Complete 40 hrs per week
    - Good benefits

    Cons

    - Shortage of staff
    - No public transfers

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great summer experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Minett, ON
    Former Employee - Server in Minett, ON

    I worked at Marriott as a contractor for less than a year

    Pros

    -young energetic staff
    - excellent orientation and training
    - good brand standards
    - beautiful location

    Cons

    - seasonal staff sometimes makes things difficult w experience levels
    - manage,ent can be somewhat lazy

    Advice to ManagementAdvice

    Be more enagaged with your employees and less prejudice.

    Recommends
    Neutral Outlook
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Company with great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Event Manager
    Former Employee - Event Manager

    I worked at Marriott full-time

    Pros

    Company with great culture values. Focus on company values on each morning's stand up to keep the momentum. Great discount for employee and their families with more than 3200 hotel worldwide,

    Cons

    Due to high volume of business, work and life balance can be challenging. Depending on the property, option of working from home on a slower day helps greatly.

    Recommends
    Approves of CEO
  6.  

    A place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CCSS  in  Saskatoon, SK
    Former Employee - CCSS in Saskatoon, SK

    I worked at Marriott full-time for more than 3 years

    Pros

    Beautiful and tidy rooms, staff provide world class services

    Cons

    Nothing. JW Marriott is good

    Recommends
    Positive Outlook
  7.  

    Sous Chef

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sous Chef  in  Calgary, AB
    Former Employee - Sous Chef in Calgary, AB

    I worked at Marriott full-time for more than 3 years

    Pros

    excellent work place, strong sense of community

    Cons

    A union came in. The worst thing to happen to a company.

    Advice to ManagementAdvice

    Try to keep the people working as a community. Don't let something get in the way like a union

    Recommends
    No opinion of CEO
  8.  

    Warning about the "Kitchen Assistant" position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Assistant  in  Toronto, ON
    Former Employee - Kitchen Assistant in Toronto, ON

    I worked at Marriott full-time for less than a year

    Pros

    There are some decent people who work in the hotel.

    Cons

    Management is in collusion with the union representative which makes it exceedingly difficult for employees to approach their union. The place is extremely disorganized; the Marriott's right hand doesn't know what it's left hand is doing. New employees are given full-time hours in the beginning, but are eventually relegated to working only one day per week; coincidentally, just before their probationary period has expired. Nineteen dollars is deducted from each pay cheque to cover union dues.
    "Kitchen Associates" is just Marriott's vernacular for dishwasher. They don't pay you extra for doing tasks outside your realm. My advice to anyone who's interested in applying for this position is to look elsewhere. Trust me, it would be better to work at McDonald's.

    Advice to ManagementAdvice

    Treat your employees fairly. They're considered "associates;" treat them as such. Stop subscribing to favoritism. The dishwashers are treated like pariahs; something that I'd noticed following Associate Appreciation Week. Also, if you hire somebody to work full-time, provide them with full-time hours, as opposed to only one day per week.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Great place for a young person to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge  in  St. John's, NL
    Current Employee - Concierge in St. John's, NL

    I have been working at Marriott full-time for more than a year

    Pros

    Great management and hiring depertment

    Cons

    It's a hotel so, like most hotels, its 24/7 shift work. That's really the worst part about working for a Marriott and that's only minor.

    Advice to ManagementAdvice

    None, keep up the good hard work.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Marriott cleaning lady

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cleaning Lady  in  Montreal, QC
    Former Employee - Cleaning Lady in Montreal, QC

    I worked at Marriott part-time for less than a year

    Pros

    Simple tasks, beautiful rooms and easy to access location - metro Atwatter is very closed.

    Cons

    The cleaning ladies regroup in clics based on race
    and there often is some tension between the clics.

    Advice to ManagementAdvice

    Try to make them feel like one big team instead of many small clics.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Horiible hours but great coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Agent
    Former Employee - Reservation Agent

    I worked at Marriott full-time

    Pros

    There were lots of group activities with coworkers and this was overall a fun place to work.

    Cons

    The hours were horrible. Basically have to be nocturnal to work at the call centres.

    Advice to ManagementAdvice

    Give new hires a break once and a while with the hours.

    Recommends
    Approves of CEO

Worked for Marriott? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.