Marriott
3.6 of 5 995 reviews
www.marriott.com Bethesda, MD 5000+ Employees

Marriott Reviews

Updated Apr 20, 2014
All Employees Current Employees Only

3.6 995 reviews

                             

88% Approve of the CEO

Marriott President & CEO Arne Sorenson

Arne Sorenson

(303 ratings)

75% of employees recommend this company to a friend
995 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Marriott offers employers a real work life balance depending on the position that you are in"
    in 25 reviews
  • "Good benefits, lots of opportunity to grow in the company if you are willing to relocate"
    in 52 reviews
Cons:
  • "Work/life balance can be hard with certain jobs"
    in 29 reviews
  • "Long hours but that's a given in the hospitality industry"
    in 51 reviews
  • Show more review highlights

Reviews

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1 person found this helpful  

Good Company Poor Wages

Valet (Current Employee)
Toronto, ON

I have been working at Marriott

ProsGood Staff and Supervisors, work life balance is excellent. Great employee discounts

ConsMinimum wage, crap benefits, senior management does even know if you work there or not.

Advice to Senior ManagementCome out of your offices once and a while, and look up from your Backberries when you are out.

Yes, I would recommend this company to a friend

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Marriott the company is wonderful...management not so much

Booking Agent (Current Employee)
Sarnia, ON

I have been working at Marriott

ProsFull-time hours...
Decent benefits
Paid sick days
Employee room discounts great
Co-workers are wonderful to work with
Attempts of management to raise moral and make it fun appreciated...

ConsLow pay for the amount of responsibility required, two tiered staff the upper management and the others...would comment further but will not use profanity, the rules are always changing I feel to suit which ever manager you happen to speak with, lack of respect from management to staff, I am a long time employee of 5 plus years, the daily JUNK mail that we receive in our mail box is not very green or socially responsible, pep talk prior to the yearly employee survey is laughable..very shallow, feel that management needs to be refreshed to improve employee moral, any large corporation that I have been involved in replaces management to keep the positive image of the corporation. Our management team is very stale and needs new faces to improve the overall company image, and experience

Advice to Senior ManagementLeadership at our centre needs to be refreshed, new ideas, new faces, management doesn't listen they lie to staff, not a very good employee relations

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Decent employer

Anonymous Employee (Current Employee)
Halifax, NS

I have been working at Marriott

ProsThe benefits packages offered (depends on the property) are rather good, particularly if you lack dependents, as you are not required to pay in.

Is constantly expanding and opportunity (including working abroad) is generally available)

ConsThe seems to be a large schism between the workforce at large and Upper level management , who hand down a lot of obscure policy and high minded ideology that has no practical application.

Management is reactionary, self serving and generally hands off.

Advice to Senior ManagementA focus on proactive management rather than the current reactionary style. Gain a better understanding of front line service from practical observation, rather than ideological philosophy.

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A GREAT SMILE IS ALL IT TAKES

Guest Services Associate (Current Employee)
Toronto, ON

I have been working at Marriott

Prosgreat benefits but most of all the staff is great to work with and of course it is a hospitality environment therefore you end up creating a very home away from home type environment with alot of the associates you work with. Marriott aswell offers great discounts on rooms and on food and beverage. They even offer free rooms at a certain point of time during the year and they also offer special rates for your friends and family. THe beds are very comfortable. The customer service is amazing.

Consvery big on corporate culture, senior management seem a little intimidating

Advice to Senior Managementmaybe to be more honest and trusting of associates and spending more time with lower management and associates to get a better understanding of their qualities and strenghts.

Yes, I would recommend this company to a friend

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Do not fall for the "culture" of family. The only culture is revenue at ALL costs.

Event Manager (Former Employee)
Edmonton, AB

I worked at Marriott

ProsYour friends and family getting discounts at Marriotts. Most of the time these were not available anyway.

ConsThe long, unpaid hours. Excessive stress and pressure. The company only cares about the revenue not the employee. HR is only there for show. No follow up or being there for the employee was ever demonstrated. HR broke employee confientiality by reporting everything employees would say to their Directors. Employees would cry in their offices and that was ignored by Leadership. If an emloyee ever "rocked the boat" or voice any concern they were told they need to work smarter and may not be of Marriott culture. The culture is to work as many free hours as they can get. I worked many 19 hour shifts ..... worked many 6 day weeks ... as long as I brought in high revenue and the clients were happy then leadership did not care.

Advice to Senior ManagementListen to loyal, committed, smart & hard working employees.

No, I would not recommend this company to a friend

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Amazing introduction to the hospitality industry.

Front Desk Agent (Current Employee)
North Little Rock, AR (US)

I have been working at Marriott full-time for less than a year

ProsGreat people, great policies, and a very guest-oriented view of the hotel world.

ConsDepending on franchise owner, can be rather bad at keeping employees happy, which is a big part of the Marriott philosophy.

Advice to Senior ManagementDon't sell your hourly staff short! They dedicate a lot of time and effort to the company, often at the expense of big portions of their personal lives; it's important to recognize and reward these workers when possible. I've always been treated very well, but I have seen some employees who have not.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Nothing special

Guy (Former Employee)
Kwekwe (Zimbabwe)

I worked at Marriott part-time for less than a year

Prospeople are nice
work is nice
perks are good
culture is good
food is delicious

Consfacilities are not good
promo is not there
policy was not good
training could be better
development should improve

Advice to Senior Managementimprove facilities

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Great Place to work

Assistant Director of Finance and Accounting (Former Employee)
San Antonio, TX (US)

I worked at Marriott full-time for more than 5 years

ProsMarriott was a great company to work for. They offered flexible schedules, great work enviorment, lots of employee benefits/Perks and the company provides all kinds of tools and resources to support work needs.

ConsI worked property side and in order to advance your career you have to be willing to relocate (often). You have to be willing to move when there is an opening available. there really isn't a way to "correct this" it is the natural flow of how it has to work, it just didn't work well for where I needed to be.

Advice to Senior ManagementI think the company has it nailed down and does a great job over all. So, just keep doing what you're doing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good place to work

Kitchen Supervisor (Former Employee)
Marco Island, FL (US)

I worked at Marriott full-time for more than 5 years

ProsVery stable company, they take good care of the associates

ConsPay scale is low to begin with, there is room for advancement

Advice to Senior ManagementSome upper level managers will promote younger associates over older ones, even if the older candidate is more qualified. That is why I left the company.

Yes, I would recommend this company to a friend

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Great

Bistro Server (Current Employee)
Denton, TX (US)

I have been working at Marriott part-time for more than a year

ProsRegular wage plus tips. The hours are easy and management works with your schedule

ConsSometimes slow in the evenings.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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