Lowe's Reviews

Updated 29 October, 2014
Updated 29 October, 2014
4,349 Reviews
3.4
4,349 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Lowe's Chairman and CEO Robert A. Niblock
Robert A. Niblock
1,648 Ratings

Review Highlights

Pros
  • Working for Lowe's provides decent benefits and a good pay for retail (in 277 reviews)

  • The pay is decent for anybody looking for a retail job and they have good benefits as well (in 262 reviews)


Cons
  • there's no work-life balance as an employee classified as a store level manager (in 93 reviews)

  • Have to be full time worker in order to be eligible for tuition reimbursement (in 173 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was an experience to say the least

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Ottawa, ON
    Former Employee - Customer Service Associate in Ottawa, ON

    I worked at Lowe's part-time (less than an year)

    Pros

    Learned a lot about the ins and outs of retail, demanding job with a variety of different aspects to it.

    Cons

    A lot of people didn't show up for work, so shifts had to be covered a lot of the time/

    Advice to ManagementAdvice

    Hire more responsible loaders

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    I was treated very fairly by the company. Acknowlegment of customer service frequently provided.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Inside Lawn & Garden in London, ON
    Former Employee - Seasonal Inside Lawn & Garden in London, ON

    I worked at Lowe's as a contractor (less than an year)

    Pros

    Management has an open door policy and value what employees have to say. Staff are friendly to both colleagues and customers.

    Cons

    A big challenge for me was when the department I worked in was understaffed. It left me frustrated that I was unable to provide customers the service they deserved.

    Recommends
    Positive Outlook
  3.  

    Strong management, great pay. - N. E. Edmonton

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Edmonton, AB
    Current Employee - Department Manager in Edmonton, AB

    I have been working at Lowe's full-time (more than an year)

    Pros

    Lowes provides huge room to climb the corporate ladder, if that's your intention. The company is growing strong in Canada. It takes most people about 6 months of being employed to really see the potential with Lowes, but when it's realized, you see a huge change in how those view the company. The pay is slightly higher then most retailers at entry level, but moving into management positions is where the real money can be made.
    The company is growing more each day and has a great incentive program in place for those willing to actually care about coming to work. The team spirit is great and I strongly encourage anyone with a positive attitude to apply.

    Cons

    Like most retailers, the hours can take a toll. As there are very few positions in the store that actually maintain the same shift everyday, expect to have fluctuations in your schedule. The 3 most common shifts are 6am-3pm, 10am-7pm, or 2pm-11pm.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist Millwork in Scarborough, ON
    Current Employee - Sales Specialist Millwork in Scarborough, ON

    I have been working at Lowe's full-time (more than 3 years)

    Pros

    Good pay, Nice team mates

    Cons

    Hard To Get Promoted if you are too valuable for company as sales specialist and selling very well.

    Advice to ManagementAdvice

    Promote your sales specialists as Managers instead of having interest to gain only more sales from them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Exceptional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Edmonton, AB
    Current Employee - Department Manager in Edmonton, AB

    I have been working at Lowe's full-time (more than 3 years)

    Pros

    Great staff, value customer service. The company believes in superior customer service which is the mandate of the employees. The company also has the best customers I might add.

    Cons

    Cons for this job are generic to retail. Retail hours are usually non ideal, however there are departments that offer stability in hours. Pros far outweigh the cons.

    Advice to ManagementAdvice

    "Never stop improving" company slogan

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Blindsided

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lowe's full-time (more than 5 years)

    Pros

    great employees, good benefits, lots of room to grow

    Cons

    tends to be male oriented
    unconcerned with the needs/wishes of employees regarding time off/health/family

    Advice to ManagementAdvice

    open your eyes....your best asset is you loyal staff. keep them as happy as humanly/fiscally possible and everyone will prosper

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Depressing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lowe's Front End in Calgary, AB
    Former Employee - Lowe's Front End in Calgary, AB

    I worked at Lowe's part-time (less than an year)

    Pros

    Nice people, clean environment, camaraderie amongst lower echelon of staff was nice to see.

    Cons

    Management does not care about your life outside the store, it tends to be soul-sucking. If you have conflicts of interest with scheduling and need an accommodation, especially when it concerns needing to take care of your child, they do not care. They did not train me on the job I was meant to do, gave hardly any guidance, and then all of a sudden get rid of me three weeks into it for no apparent reason. If that's how they treat the employees that actually do their job properly, God help the ones that don't. They had me working 40hr weeks as seasonal, so that's how they got out of giving me benefits, they screwed up on my payroll, it was so disorganized and such a mess.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    cashire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Toronto, ON
    Current Employee - Cashier in Toronto, ON

    I have been working at Lowe's part-time (more than an year)

    Pros

    good work life balance and good ppl to work with

    Cons

    not enough hours and eveery weekend to work and schedule upa nd down

    Advice to ManagementAdvice

    nothing good managers and leaders

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Edmonton, AB
    Former Employee - Customer Service Associate in Edmonton, AB

    I worked at Lowe's part-time (less than an year)

    Pros

    Decent pay, fair breaks, room for promotions

    Cons

    So many policies to follow and managers are very strict about following them, customer service can get very complicated, computer system is horrible

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    No point going above and beyond, no one will appreciate it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Toronto, ON
    Former Employee - Customer Service Associate in Toronto, ON

    I worked at Lowe's part-time (more than 3 years)

    Pros

    One of the best salaries in retail
    Large store and variety of positions means many opportunities to move up
    Opportunity to learn a lot, if you apply yourself

    Cons

    This company is a huge mixed bag - things are either great or incredibly crappy, with not much in between. Yes, you get paid a much better salary than you would at any other location, but it's kind of necessary for the amount of trouble you have to put up with.

    Firstly, everyone there is incredibly overworked. Management gets their hours quota from head office, and is often forced to cut hours, especially once the peak season dies down. The result of this is that you're expected to get the same amount of work done while having less than half the people. God forbid if someone calls in sick - one person will be stuck covering multiple departments and will have to work on the daily tasks for both. Management doesn't get that this is a problem, and many of them aren't particularly inclined to help. If a customer gets mad that they had to wait for help, it is somehow your fault, even though the customer:employee ratio is like 10:1 in your area. On top of this, the operating hours are very lengthy. I started shifts as early as 5:30AM and ended at 11PM or 11:30.

    Same with coworkers, since everyone is feeling overworked, nobody wants to take the initiative to help out or do anything extra. Most have very little motivation and will often leave the moment their shift is done and pass on all their outstanding work to you. If you're the one worker who actually wants to work, you will find yourself consistently doing a disproportionate amount of work. Worst thing is, you will not get recognized for it - management is not there to see it majority of the time, and if they do, they dont particularly care - it's part of your job.

    Management in general isn't great, but I suppose that's a luck of the draw. Some are wonderful and will go out of their way to help you, but these people get quickly promoted and leave the store for better positions in the company. Most will just sit in their office all day, making any possible excuse to not have to come out and deal with problems. It's very difficult to work with these people, because in some situations you can't properly help your customers without their approval, and the manager just refuses to get involved. You are frequently caught in situations where you can't make either the customers or the manger happy. Also, there are a lot of blame games: when something goes wrong, it has to be someone's fault, and everyone, management and workers alike, will not take responsibility and try to throw the blame somewhere else.

    Last thing about management - they are ridiculously cliquey. I guess it's this way everywhere to some degree, but unless you're good at small talk and kissing up to them, they won't even look in your direction. There are certain groups of people who can get away with almost anything, since they are friendly with management. It's highly unfair. But, if you're liked, you'll never have a problem getting anything you want.

    Expect to be doing a lot of learning yourself. The orientation is pretty helpful, but after that you're more or less on your own. Nobody will ever offer you any kinds of developmental opportunities unless you take them yourself. You have to find time in your day to train yourself, pretty much. On that note, the policy and procedure manual at this store is ridiculously lengthy. There is a policy for literally everything that you will do. If you are found to breaking one of these thousand rules, you're gonna be in trouble quickly.

    The turnover here is pretty high, just like in other retail. However, I've never seen such a large amount of people getting arbitrarily fired. One day you can be perfect and be praised - next day, you're out the door for no apparent reason. Anyone can go at any time - everyone is replaceable.

    Also, scheduling is pretty ridiculous. Unless you're a full-time employee on corporate rotation, your scheduling will probably be incredibly unfair. There are some people who have worked 2-11 shifts for months on end. You can be scheduled up to 10 days in a row. It's just an incredibly draining job, both physically and mentally. You are lugging heavy boxes all day long and get in trouble for everything. On the same note, getting time off is very hard, especially if it's peak season. People have been denied time off for exams or trips that they've been planning for months - it's just not acceptable. I really think they do it sometimes so that they have an excuse to get rid of you. Oh, you did show up to work because you had an exam? Well tough luck, we don't need workers who won't come in for their shifts.

    Just the same, a lot of employees who are hired as "peak" or "part-time" more often than not find themselves working full-time hours without receiving any of the benefits a full-timer would get, including bonuses and benefits. There are some who have been working this way for years, waiting for a full-time position to open up, just to have it filled with an external candidate. By the way - they won't actually ever tell you if you're not doing a great job, they'll just pass you up for promotional opportunities for no apparent reason, and if you want to discuss it they won't give you an honest answer either.

    While this is the least of my concern considering everything else, the uniform isnt great either. You are pretty much limited to jeans and a shirt, and have to wear heavy safety shoes. Management is incredibly strict about uniform. If you wear a t-shirt whose sleeves are a little short, they will make you go home and change. In the summer you're constantly sweating in your jeans, and you're just dirty and gross by the end of the day. You're allowed to wear knee-length shorts, but only if they're khaki - no other color.

    Unless you're a student looking for some part-time work, I really would not recommend this job to anyone else. You go through a lot of stress and trouble, and the benefits of the job don't really make up for everything else. Apply with caution.

    Advice to ManagementAdvice

    Would appreciate if management took more of an interest in their departments, rather than hiding away in their offices and expecting everything to get done. Also, it would help them do a proper performance review - don't see how they can know anyone's skills or capabilities if they are not there to see them work. Basically, spend more time with your employees!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at Lowe's? Share Your Experiences

Lowe's

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.