LiveOps Reviews

Updated 20 October, 2014
Updated 20 October, 2014
215 Reviews
3.6
215 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
45 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 60 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 10 reviews)


Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 14 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun, Interesting work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Engineer
    Current Employee - Staff Engineer

    I have been working at LiveOps full-time (less than an year)

    Pros

    A minimum of required process, generally provided with the resources to get what needs doing done. Love the people I work with, tonnes of smart and talented folks.

    Cons

    Some recent turbulence around leadership, but this is improving. With a lack of process there was also, at times, a lack of drive or direction. Sometimes administrative stuff takes a while to turn around.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    good work at home company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LiveOps Contractor in San Diego, CA (US)
    Former Employee - LiveOps Contractor in San Diego, CA (US)

    I worked at LiveOps as a contractor (less than an year)

    Pros

    Its great to have the flexibility of making your own hours, there are decent income opportunities if you put in enough time, it can be worth it. New Management is making a lot of positive changes

    Cons

    Can't really control the calls that come your way. So you make money when the phone rings, but you don't if there aren't enough calls coming in. They need to change the metric pay system so that it is more fair.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great company not only turning itself around but leap frogging!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Redwood City, CA (US)
    Current Employee - Manager in Redwood City, CA (US)

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    The company has overnight transformed itself back into what made it great - employees & customers being #1. The shift from the past CEO(and his band of merry men), who almost destroyed the company, to the new Executive Team has been a complete 180 and nothing short of amazing. The future looks bright and I am excited to see the results of what we are doing. The balance of work and life has started and the company's core values are starting to be lived day to day.

    Cons

    Many people get confused if LiveOps is an BPO of a Saas company, whereas it is a Customer Service & Sales solutions business.

    Advice to ManagementAdvice

    Drive the vision more aggressively, continue with the changes and direction, and leave the past regime to destroy another company!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    Caring Management and great work environment makes LiveOps a great employment choice. LiveOps will help you grow as an individual.

    Cons

    LiveOps is not a giant company so in some roles you may not have 24 hour mentoring to help get up to speed.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Independent Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Gallup, NM (US)
    Current Employee - Call Center Agent in Gallup, NM (US)

    I have been working at LiveOps part-time (more than 3 years)

    Pros

    You can work your own hours, you are in control of your time.

    Cons

    You may not be able to control how much call volume goes your way.

    Advice to ManagementAdvice

    They are amazing.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good Team Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Redwood City, CA (US)
    Current Employee - Senior Software Engineer in Redwood City, CA (US)

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    Good Team work,Flexible work hours, WFH culture.

    Cons

    Changed tech direction too often

    Advice to ManagementAdvice

    Stay focus !!

    Recommends
    Neutral Outlook
  8.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Independent Agent
    Former Employee - Independent Agent

    I worked at LiveOps (more than an year)

    Pros

    It's work from home, so you don't have to worry about spending gas money or traffic. You can manage your own schedule and decide when to work. Payout is very simple.

    Cons

    The work gets extremely annoying and mind-numbing very quickly. Call volume is not always consistent, and pay was done $0.25 per talk minute when I worked so pay can fluctuate and not always be reliable. Customers can get irritated with the call script and up sells very easily. There are several up sells you HAVE to offer. Your call can be audited and failure to offer them can end your contract. The scripts are not always complete with information. You can be asked questions that are reasonable but you literally don't have the answer to which can further put the caller in a bad mood.

    Advice to ManagementAdvice

    Allow reinstatement for terminated contracts.

    Neutral Outlook
    No opinion of CEO
  9.  

    A lot of promise, and a lot of promises: Neither fulfilled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Director in London, England (UK)
    Former Employee - Sales Director in London, England (UK)

    I worked at LiveOps full-time (more than an year)

    Pros

    Excitement and the feeling that there is technology being developed that will be shaping the future . The potential for exercising share options. Some excellent customers like Salesforce. Technology that looks and feels intuitive in client demonstrations.

    Cons

    This might just be a 'start-up thing' - but I found some major challenges. There is an awful lot of vapourware in terms of what is presented to the customer/partner, and what is actually happening/achievable, proven... this pushed me out of my comfort zone as a salesperson at times. Also the culture is entirely US-focussed, highly detached and quite often does NOT reward effort outside of billable seats. I found that this combination saw some fairly schizophrenic 'hire 'em and fire 'em' decisions, and I have since seen a significant slice of influential Management (Sales and Product) removed - but I know some guys there still working serious hours and finding life fairly uncomfortable.

    Advice to ManagementAdvice

    People in your organisation need time, effort and engagement to reach their potential. Too many promises on what might happen will really start to burn people out. When I worked here the CEO would not even share a cab ride with his employees. This speaks volumes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Worked 3 years in Pizza Hut Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Independent Agent
    Former Employee - Independent Agent

    I worked at LiveOps part-time (more than 3 years)

    Pros

    -Training for my position was straightforward
    -Scheduling your own hours was great for a college schedule

    Cons

    -Company consistently changed the way sales metrics were measured (often with negative side-effects)
    -->For example, I was a 5 star agent until they changed the system the last time, and I become a 2 star agent. I could not recover my stats enough because they made all the metrics count from the start of your time with LiveOps which is ridiculous
    -If you had to transfer a call (like you were told to do in many cases), it was counted against your stats. You were basically penalized for doing the right thing.
    -Compensation was decent, but the variability of sales really made it unreliable as a sustainable job. Hourly or salary positions are so much better than this.

    Advice to ManagementAdvice

    Come up with a better way to track agent metrics. The current system made me leave, and I don't ever plan on coming back.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Good company, great culture, uncertain about their future.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps full-time (more than an year)

    Pros

    Wonderful people and great culture! small enough that you get to know everyone in the company if you want. Real team spirit at work. Things are extremely fast paced.

    Cons

    Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful. Unfortunately there poor communication throughout the company.

    Advice to ManagementAdvice

    Allow your employees to have a work/life balance.
    Create transparency in your communication with all of your employees.
    Find strong leaders that can move the company forward while growing revenue and retain quality employees.

    No opinion of CEO

LiveOps Photos

Our CEO paying back a bet. We crushed a company goal!
We built a new engineering rec room, including MAME (Multi Arcade Machine Emulator); many a disagreement is settled with Street Fighter
No rec room is complete without XBox One, Apple TV, and plenty of couch space

+ Add Photo

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