Liberty Mutual Insurance

  www.libertymutualgroup.com
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Liberty Mutual Insurance Reviews

Updated 28 August, 2014
Updated 28 August, 2014
1,081 Reviews

3.3
1,081 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
387 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 70 reviews)

  • You are given a good amount of days off per year and good benefits (in 96 reviews)


Cons
  • The type of manager in your office will make or break your work-life balance (in 66 reviews)

  • Upper management is loosing more of their focus and support of front line employees (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Used to be a great place to work years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Worked In the Field
    Former Employee - Worked In the Field

    I worked at Liberty Mutual Insurance full-time for more than 10 years

    Pros

    Salaries are competitive with other insurance companies

    Cons

    Lays offs, lay offs, and more lay offs. Good luck trying to get promoted. They take it being a great place to get promoted, but it is nearly impossible.

    Advice to ManagementAdvice

    Step out of your cave or office every now and then and actually talk to your employees. There are good people trying to get promoted only to be turned down by people with far less skills. I worked for LM for over ten years.

    Doesn't Recommend
    Negative Outlook
  2.  

    Extremely Happy with the Choice, Great Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Consultant (MBA Corporate Development Program)  in  Seattle, WA (US)
    Current Employee - Senior Business Consultant (MBA Corporate Development Program) in Seattle, WA (US)

    I have been working at Liberty Mutual Insurance full-time for less than a year

    Pros

    The company has a long-term outlook and interest in developing their employees with the company. The industry is a slow-changing one, and so they know that to stay engaged, they need to move employees around to different areas of the company. There is growth so there are good long-term opportunities for advancement. Great company values and you are selling a product that there are very few negative social consequences to (i.e., I feel good about what I do and how I do it). Great pay/hours/balance/benefits/etc.

    Cons

    This is a hierarchical company in a heavily regulated and (at least in the US) saturated industry, so things can move very slow and bureaucracy can be a headache. It's just the nature of the beast, so as long as you can function in that culture where changes are slow and incremental.

    Advice to ManagementAdvice

    There is a greater focus on improving the company from the ground level; however, decision making is concentrated in the Boston home-office. I would recommend making a bigger focus on spreading out your management talent geographically to leverage greater diversity, create better communication between the front-line and management, and to give your senior leaders more opportunity outside of Boston. Make a concerted effort to make the company truly multi-national.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Peaceful consistency in every office, wonderful opportunity to grow and move.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Assistant  in  Irving, TX (US)
    Current Employee - Insurance Assistant in Irving, TX (US)

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    The pay is considerably fair, and the opportunities to pursue your interest are plentiful. The benefits are out of this world, with tons of vacation time beginning very quickly after you're hired.

    Cons

    There is some management bloat, sometimes causing communication problems and making changes difficult to implement and monitor.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    Excellent training and salary. Promote from within.

    Cons

    Must be able to adjust to change.

    Advice to ManagementAdvice

    Upper management listen to customers.

  6.  

    exciting

    Current Employee - Call Center  in  Johannesburg (South Africa)
    Current Employee - Call Center in Johannesburg (South Africa)

    I have been working at Liberty Mutual Insurance as a contractor for less than a year

    Pros

    lots of benefits and money

    Cons

    lot of chaalenges as it is a target driven

    Advice to ManagementAdvice

    it is a good company to be part of

    Recommends
  7.  

    great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance

    Pros

    personal growth, training, work/life balance

    Cons

    nothing, sometimes leadership, but its all different depending on department

  8.  

    Absolutely love working at Liberty Mutual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager II
    Current Employee - Case Manager II

    I have been working at Liberty Mutual Insurance full-time for less than a year

    Pros

    Great people, competitive salary, great benefits. You work very hard, but if you have a strong work ethic, you are nicely rewarded. It's a joy to go to work each day.

    Cons

    I have no complaints to date.

    Advice to ManagementAdvice

    Keep improving - you're doing a good job!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    AMZING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance

    Pros

    excellent pay and hours, great if you have a family

    Cons

    sometimes management didn't connect with the rest of us

    Advice to ManagementAdvice

    NA

  10.  

    HR Intern, LOVE LOVE LOVE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Intern  in  Boston, MA (US)
    Current Employee - Human Resources Intern in Boston, MA (US)

    I have been working at Liberty Mutual Insurance as an intern for less than a year

    Pros

    Strong attention to training, development, and education
    Amazing job mobility
    Fun, lively atmosphere/ people
    Major focus on employee engagement and treatment

    Cons

    There are no cons that I can think of

    Advice to ManagementAdvice

    Keep business casual attire

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Very fun, fulfilling internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workers Compensation Claims  in  Philadelphia, PA (US)
    Former Employee - Workers Compensation Claims in Philadelphia, PA (US)

    I worked at Liberty Mutual Insurance as an intern for more than a year

    Pros

    The internship started with a two week training in Boston which was challenging and also very fun with lots of opportunity for social outings with coworkers.
    Internship duties were challenging and I was given a lot of responsibility.
    Liberty offered good seminar series, networking, and charity events with other interns.

    Cons

    Although I was given real responsibility, it was often not enough work and could get dull at times even when I reached out to do more. Office was also a bit understaffed so coworkers were stressed and overworked.

    Recommends
    Positive Outlook
    Approves of CEO

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