Lennox Reviews

Former Employee – worked at Lennox

Pros – Decent salary, excellent benefits, good people. Excellent training.
They have social events, employee appreciation and numerous other fun activities in the office.

Cons – Doing the same thing day in day out, eventually in the busy seasons [heating or cooling] you just burn out.

Advice to Senior Management – Ease up on the call volumes a bit.

Yes, I would recommend this company to a friend

Current Employee – been working at Lennox

Pros – I truly cannot see any - just some work experience to add on a resume, during a period of desperate unemployment.

Cons – No technical support, other than what you could dig out yourself on the intranet.
Fvaoritism when getting account assignments.
Manager's pets get the good accounts.
Inside sales help is uneducated and unable to help.

Advice to Senior Management – Get some on the job experience - stop being invisible.
Learn honesty in directives and communicate expectations clearly.
Try to see for yourselves what everyday work consists of, rather than spend all your time in meetings, behind closed doors.

No, I would not recommend this company to a friend

Current Employee – been working at Lennox full-time for more than 8 years

Pros – Once the pride of the HVAC industry with a culture and leadership team that was best in class (due to prior owner and CEO). Some solid leadership remains at the middle management level. Decent work/life balance in an industry that is fairly stable.

Cons – Current CEO and Executive team that manage by the quarterly stock price (in order to line their pockets), while the welfare of the employee is completely and wholly expendable. Not one decision since 2007 (appointment of current CEO) has been in the best interest of the employee. They will find ways to renege on commitments if it will further pad their pockets with a few $. Employees no longer have pride in the company and many are looking for a way out. Little joy, excitement, or camaraderie remain within the four walls. The cafeteria has become a ghost town as people stay at their desk or leave the building for a brief respite from the daily drudgery.

Advice to Senior Management – The company is still salvageable but you must show a commitment beyond your own pocketbook and start taking a sincere and personal interest in the well being of your employees. If a choice is available, do the right thing for the employee. Board - replace the CEO immediately with an individual who has a personality, cares about people, and will actually engage in sincere conversation with the "common folks". Lennox didn't survive for over 100 years by having poor leadership that focuses on nothing more than a short term quarterly result!

No, I would not recommend this company to a friend

Current Employee – been working at Lennox full-time for more than 3 years

Pros – Delivering results that meet or exceed goals is rewarded with trust, compensation, development for further opportunities, etc. Although the company has a significant global presence, it still has that small company, almost "family" feel, and the level of talent that each of my co-workers have, continually amazes me.

Cons – Like working at any of the HVACR companies, this business is closely tied to housing starts, commercial builds, and of course, the weather. So be prepared for lean times, and be ready to chip in and bear the burden of the down-cycles when they occur.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Lennox full-time for more than 7 years

Pros – Top contributors earn nice perks, travel, private jet, car allowance.

Cons – Old Boys Club, Most of the management is EX-GE or Trane, and they think they are something special. The technology is boring

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Lennox full-time for more than a year

Pros – Business is good and they have a great product - costly but good. Service team is excellent and this drives equipment sales.

Cons – Lack of leadership at numerous levels. Leaders do not embrace the needed change or those that can effectively initiate change management. If you do not advertise people will not purcase your product - you cannot shrink your way to success - you invest to grow!

Advice to Senior Management – Hire good leaders, get rid of those that are the "Bullies" - people know who they are in the organization and take care of customers and employees.

No, I would not recommend this company to a friend

Current Employee – been working at Lennox full-time for more than 3 years

Pros – flexibilty .. some smart co-wokers... have a salary freeze in 2010 and 2011 lower the 3% salaries company wide

Cons – lot of office politics ... very tight dead lines in IT

Advice to Senior Management – need to focus more on IT

Former Employee – worked at Lennox for more than 10 years

Pros – Historic company with name brand
Proven quality

Cons – Profit driven
Inward focus, not customer focus

Advice to Senior Management – Become customer focused, not investor focused

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Lennox full-time for more than 3 years

Pros – From what I understand from others that have been here longer than me, this used to be a family, employee centered company but that is no longer the case.

Cons – New approach of CEO is to make money at the costs of the lower level employees. Pay cuts,layoffs, etc. then 6 mths later take a big bonus for himself from the Board of Directors while the rest of us suffer.

Advice to Senior Management – Needs new CEO and upper leadership

No, I would not recommend this company to a friend

Former Employee – worked at Lennox

Pros – CEO has good vision for the company. Great CFO. strong products and a no stress environment. Ridiculously high pay for what is expected.

Cons – An embarrassingly poor IT infrastructure has resulted in an org structure that suffers from a bloated middle management.

Advice to Senior Management – clean house in IT and put a true leader in the CIO role and focus on automating as much of the finance function as possible.

No, I would not recommend this company to a friend