LanguageLine Solutions

  www.languageline.com
  www.languageline.com

LanguageLine Solutions Reviews

Updated 9 December, 2014
Updated 9 December, 2014
134 Reviews
2.4
134 Reviews
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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
42 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • no paid vacation, benefits are expensive (in 19 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Good for interpreters to learn good experience. Professional interpreters should not expect it will be a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter/Translator in Toronto, ON
    Former Employee - Interpreter/Translator in Toronto, ON

    I worked at LanguageLine Solutions full-time (more than 5 years)

    Pros

    Working for Language Line Solutions is a way for professional interpreters to acquire experience.

    Cons

    A professional interpreter will get NO rewards that could be normally expected from such type of job. Namely, no adequate compensation for the time and effort invested, no chance to get a vacation or paid sick day through any kind of normal procedure (the managers just ignore your needs and treat you like you are something insignificant), no career growth, no respect to interpreters' work. Interpreters are used as low-pay labor, even though these people are expected to be highly educated and possess versatile skills and knowledge.

    Advice to ManagementAdvice

    I would advise the management to keep away from the interpreter's business altogether. That would be fair because they are discrediting this profession by providing poor quality service, which is the inevitable result of their mistreating the interpreters. They want to get too much giving away so little, yet sooner or later they will pay the price anyway. This management does not seem to understand it.

    Doesn't Recommend
    Negative Outlook
  2. 3 people found this helpful  

    Highly stressful but low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter/Translator in Chandler, AZ (US)
    Former Employee - Interpreter/Translator in Chandler, AZ (US)

    I worked at LanguageLine Solutions part-time (less than an year)

    Pros

    They can be very flexible with your schedule. You can make your own schedule and they normally approve it very easily.

    Cons

    The pay too low compares to the stress that you have to deal with. Only 30 cent per minute but your brain has to work extensively.

    Advice to ManagementAdvice

    Please response to your subordinates. I sent so many email to my manager while I were working there but I never received any response from her. It was very dissapointed

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Translate/interprt mandarin to English or vice versa

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Good management and assistance in one's application and training

    Cons

    Time difference could be an issue

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  5.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions

    Pros

    You get to help people

    Cons

    Little growth potential for interpreters

  6.  

    Very friendly Staff

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    It is a good training experience

    Cons

    Time difference could be an issue

  7. 3 people found this helpful  

    Tricky and non-transparent payroll calculation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time (more than 3 years)

    Pros

    Okay, It's a job that you can work from home.

    Cons

    They have their own ways of "calculations" and have provided a template explanation to all interpreters how they do their calculations if one is in doubt, which seemingly is transparent. Yet on their payroll they never mentioned how many minutes the interpreters worked, but rather how much the interpreters made in each of their fancy categories (aka Premium minutes, Guarantee minutes, Long call day, Long call night, etc) . If you try to convert those amounts into minutes, you almost could never figure out how they come up with that result. They offer Call History for interpreters to check the calls but one could only date back for a two-week record. The minutes notated in the Call History almost never coherent with their own payroll minutes (after conversion). After informally communicating with some interpreters, I came to notice many of them are just too laid back to check their records closely, and have ignored how much SHORTER in the payroll all the way. One should be surprised in how much less the company has paid the interpreters in a year by keeping a strict record.

    Advice to ManagementAdvice

    First thing first, please improve your way of listing the work minutes and amount on the payroll. We interpreter don't work for free for your company. It's either you deliberately trying to deceive the interpreters, or your system sucks! It's a highly stressful job already, and you are MISTREATING, DECEIVING and EXPLOITING your employees by taking advantage of their stresses.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Need more flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Over the Phone Interpreter in Chicago, IL (US)
    Former Employee - Over the Phone Interpreter in Chicago, IL (US)

    I worked at LanguageLine Solutions as a contractor (less than an year)

    Pros

    you work at home
    no traveling or dress up

    Cons

    never really meet my co workers
    lack of sense of being in a company
    pay is low for someone with a language and training background
    you have to stick with the schedule

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Language Line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in Heredia (Costa Rica)
    Current Employee - All-call Interpreter in Heredia (Costa Rica)

    I have been working at LanguageLine Solutions full-time (more than 8 years)

    Pros

    Good salary for Costa Rican standards
    Paid Vacation, 2 weeks per work year
    Monthly bonuses for attendance, performance, internet subsidy if you work from home and seniority
    It is a constant learning experience, and that is how it should be taken

    Cons

    No Holidays, this is very hard to keep a good family-work balance because we do not get any holidays, not American, nor Costa Rican, so specially if you have children it can be challenging. Spending Christmas morning at work while everyone is opening presents can really get you down,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    This job may be good only to start your interpreter's career, not to make a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - All-call Interpreter in Monterrey, Baja California (Mexico)
    Former Employee - All-call Interpreter in Monterrey, Baja California (Mexico)

    I worked at LanguageLine Solutions

    Pros

    Working from home
    May be a good job for a beginner interpreter/ CSR

    Cons

    Horrible management. No way to get a day-off or vacation, let alone getting a sick day-off...
    Miserable wages. Although this job requires excellent language skills, versatile mind and high level of education - otherwise you just are not hired - the job can be very stressful... they pay you just entry level wage no matter how long you have worked for the company and what level of interpretation and service you are providing...
    The employee morale is terrible, and the employee turnover is huge. As you are becoming more skilled and experienced over time, they tend to increase your job volume without pay increase. Pay rates never increased ever since 2005. You feel more like discouraged from this work. This management approach is entirely wrong.
    Although, it may be a good place for a beginners, this company is the worst place in terms of career prospects. With the skills and experience developed through this job you should be able to get a much better job in customer service or interpretation business, with much higher pay and conditions...

    Advice to ManagementAdvice

    The amount of criticism towards this company clearly indicates that the management has huge issues related to employee morale.
    I would highly advise that the management revise their policies with regard to interpreters and try and understand that interpreters assume huge responsibility doing this job... Especially where it comes to medical and legal/court interpretation. If the management fails to learn how to motivate employees and adjust their attitudes and policies accordingly, I would advise the management to stay away from this business. Otherwise, they eventually may be sued and held responsible for exposing the company clients to high risks through neglecting the interpreters needs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    This is the worst company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Spanish Interpreter in Chicago, IL (US)
    Former Employee - Spanish Interpreter in Chicago, IL (US)

    I worked at LanguageLine Solutions part-time (more than 3 years)

    Pros

    Work at home. That's the only upside to working here sadly. I tried thinking of others but this is it.

    Cons

    No advancement opportunities, no raises, high call volume, management expects you to interpret as if you were a decent paid, certified interpreter yet pay you minimum wage, management is rude, many clients are rude as well.

    I would not recommend this company to anyone. Stay away.

    Advice to ManagementAdvice

    Compensate the interpreters better since you expect them to interpret near flawlessly. Or else don't expect it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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