LanguageLine Solutions Reviews

Updated 20 April, 2015
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2.6
158 Reviews
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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
54 Ratings

Pros
  • I work from home I don't care about paid holiday or sick leave (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)

Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • no paid vacation, benefits are expensive (in 19 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (2)

    Good for interpreters to learn good experience. Professional interpreters should not expect it will be a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter/Translator in Toronto, ON
    Former Employee - Interpreter/Translator in Toronto, ON

    I worked at LanguageLine Solutions full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Working for Language Line Solutions is a way for professional interpreters to acquire experience.

    Cons

    A professional interpreter will get NO rewards that could be normally expected from such type of job. Namely, no adequate compensation for the time and effort invested, no chance to get a vacation or paid sick day through any kind of normal procedure (the managers just ignore your needs and treat you like you are something insignificant), no career growth, no respect to interpreters' work. Interpreters are used as low-pay labor, even though these people are expected to be highly educated and possess versatile skills and knowledge.

    Advice to Management

    I would advise the management to keep away from the interpreter's business altogether. That would be fair because they are discrediting this profession by providing poor quality service, which is the inevitable result of their mistreating the interpreters. They want to get too much giving away so little, yet sooner or later they will pay the price anyway. This management does not seem to understand it.

  2. Interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Portland, OR (US)
    Current Employee - Interpreter in Portland, OR (US)

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I work at the call center in Portland, Oregon. It's a full-time position, with benefits. Pay is $20/hr which is in line and toward the higher end for most interpretation places. Great location, full time, schedule is flexible so good for students, public transportation reimbursement, supervisors are nice to work with.

    Cons

    Company's policy is not clearly communicated, and keep changing depends on who you talked to. Misinformation regarding: holiday pay, penalty for employees, overtime pay, benefits, trajectory of company's profitability, and the manner in which the job will be carry out in the future (there were "talks" of video interpreting, for example, and "talks" of handling medical calls, but there are no definite answer as to when, and how.) We hear more rumors in the office than official news from the manager.

    Advice to Management

    Communication is super important.

  3. Flexible schedule but low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions full-time

    Pros

    - Very flexible schedule
    - Valuable and challenging work experience

    Cons

    - Low pay, considering how challenging the job is

    Advice to Management

    Pay more because being an interpreter is not an easy job.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not-so-bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions part-time

    Recommends
    Recommends

    Pros

    Work from home, nice people in all departments, you can take time-off if you need it. Overall a good company to work for.

    Cons

    Low pay, stressful, changes in schedule take a loooong time, training does not really train you to deal with "the real world". If you are an anxious person, stay away. At the beginning they may lie about the pay.

    Advice to Management

    Human resources department in Mexico: please do not lie about the pay, be honest from the very beginning. Pay your interpreters better, don't be cheap.

  6. very satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    very comfortable job, working from home, steady work, 40 hours a week Mon-Fri, good pay comparing to other companies starting with $17 as a video interpretr

    Cons

    its hard to communicate with management, payroll, or HR , all communication has to be via Email which it can take sometime up to 1 week for an urgent thing

    Advice to Management

    Try to improve communication system between interpreter and management

  7. Good job working from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Interpreter
    Current Employee - Spanish Interpreter

    I have been working at LanguageLine Solutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working from home so no need to fill car with gas or buy clothes for work. Reimbursed for phone line and phone equipment.

    Cons

    Very busy at times and requesting time off is a bit hard. You have to use a calendar to see what days are available and often, the days you need/want are mysteriously unavailable.

  8. I have been working for language line solution for more that 2 years now, the job is easy at times and stressful at time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in New York, NY (US)
    Current Employee - Interpreter in New York, NY (US)

    I have been working at LanguageLine Solutions

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home
    You learn something everyday

    Cons

    Communicating with management needs to be better

    Advice to Management

    It is hard to reach you, it takes days to get a reply to an e-mail and impossible to call you.

  9. Helpful (1)

    Okay for starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter
    Former Employee - Interpreter

    I worked at LanguageLine Solutions part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good to learn the ropes. Better than most training. Most dont give you any.

    Cons

    strict adherence to specific schedule. Low pay. calls are mostly tedious.

    Advice to Management

    You are making a bundle. All of your experienced interpreters leave after a while. There is a reason for this. Pay more and give more flexibility.

  10. Helpful (3)

    Very bad experience, would not recommend to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in Houston, TX (US)
    Current Employee - All-call Interpreter in Houston, TX (US)

    I have been working at LanguageLine Solutions full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Work at home.
    - Earning an income to survive if lack of other options.

    Cons

    - Job requires great skills , education, effort but in the other hand Miserable pay, minimum wage, no respect.
    -No paid vacations, hard to get days off without them seizing the opportunity to count it against you, inflexible schedule.
    - According to their client companies LLS charges them high bills , for one day of an interpreter's work about approximately 10000 USD , the interpreter gets less than 90, that's how cheap they are ...
    - Slave driving Greedy company only interested in profit and exploitation of employees.
    - They sometimes claim mistakes in the calculation of payroll but mysteriously these "mistakes" always give you less than they owe, never more. you always have to be vigilant and document and watch the number of hours you worked which gives you extra work in addition to the already high demand, stressful work you are doing.
    - Clients/agents from companies you interpret for are sometimes, rude , stressed, uneducated, stupid, not trained on how to work with an interpreter and tend to blame the interpreter for their incompetence, in which case your own company does not get your back and throws the interpreter under the bus to appease the client. Interpreters are considered disposable, and that is why the company cannot retain a lot of experienced competent interpreters and counts on continuous hiring with low standards.
    management is cheap in compensation of equipment etc, they always try to find excuses to give you only partial compensation or nothing at all. they refused to pay for equipment claiming it is not the kind that they want, then after I proved to them it was not the case, they only paid for one piece of equipment and not the other.
    Despite having outstanding evaluations and excellent performance there is no reward or incentive in the long term except for a tiny taxable performance bonus of about a hundred and smth dollars twice a year.
    you only hear from them if they are trying to police you, or if they get an inaccurate complaint from a from a 1 over 100 mentally unstable frustrated client trying to use the interpreter as a punchbag to blame for his own issues, problems, incompetence, etc. in which case LLS takes his word over yours.
    -The Fact that they post fake positive employee reviews here to mislead possible prospects.

    Advice to Management

    Your company's has nothing to sell your only capital are your competent , trained , educated interpreters. TAKE CARE OF AND HAVE SOME RESPECT FOR YOUR INTERPRETERS. YOUR INTERPRETERS DESERVE A BETTER TREATMENT, AND YES THEY DESERVE BETTER THAN MINIMUM WAGE.

  11. Very good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Interpreter -work At Home in Los Angeles, CA (US)
    Current Employee - Medical Interpreter -work At Home in Los Angeles, CA (US)

    I have been working at LanguageLine Solutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work from home , decent pay

    Cons

    Benefit not so good, but It's fine for me.

    Advice to Management

    I Have no advice in terms of this

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