LanguageLine Solutions

  www.languageline.com
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LanguageLine Solutions Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

2.3 107 reviews

19% Approve of the CEO

LanguageLine Solutions President & CEO Scott W. Klein

Scott W. Klein

(31 ratings)

33% of employees recommend this company to a friend

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave(in 60 reviews)

  • I loved my word helping people communicate(in 6 reviews)


Cons
  • No benefits either or anything to show appreciation(in 23 reviews)

  • No paid holidays and no real incentives(in 16 reviews)

107 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good for interpreters to learn good experience. Professional interpreters should not expect it will be a career.

    Interpreter/Translator (Former Employee) Toronto, ON

    ProsWorking for Language Line Solutions is a way for professional interpreters to acquire experience.

    ConsA professional interpreter will get NO rewards that could be normally expected from such type of job. Namely, no adequate compensation for the time and effort invested, no chance to get a vacation or paid sick day through any kind of normal procedure (the managers just ignore your needs and treat you like you are something insignificant), no career growth, no respect to interpreters' work. Interpreters are used as low-pay labor, even though these people are expected to be highly educated and possess versatile skills and knowledge.

    Advice to Senior ManagementI would advise the management to keep away from the interpreter's business altogether. That would be fair because they are discrediting this profession by providing poor quality service, which is the inevitable result of their mistreating the interpreters. They want to get too much giving away so little, yet sooner or later they will pay the price anyway. This management does not seem to understand it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Gave me an opportunity to work from home.

    Telephonic Interpreter (Former Employee)

    ProsEasy job, no commute if you are an at-home employee, direct deposit.

    Consno paid vacation, benefits are expensive

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    A good job

    Interpreter (Current Employee)

    ProsI think the pay rate varies between the different languages and the benefits varies between states. For example if you speak a language that's high on demand like Spanish but at the same time A LOT of people are bilingual in English and Spanish therefore the competition is high so if you're not good at your job (especially if you're a contractor) they can easily replace you especially in this rough economy with unemployment rate so high. As for benefits that varies by state employers are not required by law to give employees additional benefit beside the benefits that's required by that state. I work from home I don't care about paid holiday or sick leave. I work the morning shift starting from 6am so I get off around 2:30 that gives me a whole day left to do whatever I want. Mylanguage is in demand but not many people can speak my language and English fluently therefore it's not as easy to replace us. IF YOU'RE A GOOD INTERPRETER THEY LEAVE YOU ALONE. I see a lot of people complaining about people management and client being mean. I personally have never had a complaint filed against me. Actually many doctors have asked for me personally to do interpreting for them when they call in. It's about doing your job well. Now let's talk about the pay. Again the pay varies by language. When I first started working for LLS during provisional I was paid $14hr (minimum wage in California is only $9hr) so the pay isn't bad. After provisional I get paid $9hr but for every minute I'm on the phone I get $0.40 per minute within an hour I'm on the phone usually for 50minutes (there are times between calls) now you do the math. That's not a bad pay at all. I made the decision to be an employee instead of a contractor because 1. They forward all the calls to the employees first (contractors gets calls when all employees are busy). 2. Job security, it is easier to let a contractor go than an employee. 3. The way difference between a contractor and an employee is $0.10. I'd rather be an employee and get more calls which makes me more money and get the job security plus a 401k. Hope thos info helps.

    ConsFew over time. In California over time is a time and a half so I like over time

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Flexible, convenient work at home employment.

    All-call Interpreter (Current Employee)

    ProsFlexible schedule and you get to work from home. No commute. No office clothing to buy. No nossy coworkers. Interviews and training is over the phone and online.

    ConsOnce you reach the All Call position that's it, that is the top level. No paid time off. No sick days. No increase in pay. No motivation. No incentives.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It´s currently my major source of income / Per-Call Interpreter.

    Per-Call Interpreter (Current Employee) New York, NY (US)

    ProsWork from home, learn something new every day,make a difference on people´s life, save lives, feel good about yourself and choose your own hours, travel and time off as needed or desired.

    ConsSome calls have poor sound so you need to have a completely quiet work area - not my case but I imagine it will be hard for people with children or pets; you don´t get performance reviews or a raise; there is a contrast between the appreciation I receive from the customers and the indifference of the company in regards to me as a person.

    Advice to Senior ManagementWe need to be constantly improving our skills. Although we all do it on our own, it would be wonderful to have some training materials and webinars to increase our knowledge and expertise within the field. Also there should be more performance feed backs available to us in a regular basis, not just upon request.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    An ok job, but isolated.

    Anonymous Employee (Current Employee)

    ProsWork from home, no travel time needed.

    ConsIsolated, you don't get connect with community people much. Very limited benefits. Especially when you are sick, you have occurrence on your record, I hope they can revise this become more humanity.

    Advice to Senior ManagementNeed to offer more variety development opportunities to the interpreter who are doing their great job, offer appropriate benefits, including sick leave without occurrence.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Experience at a cost

    Anonymous Employee (Current Employee)

    ProsGood service helping people who don't speak English well or at all.

    ConsNot a people oriented company. Very little value placed on employees.

    Advice to Senior ManagementTake care of your assets - your interpreters. They deserve better than they are getting.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Language Line reviews

    Anonymous Employee (Former Employee)

    ProsWork from home so no transportation or clothing expenses. Great training. If you need OT the will give it as per their needs.

    ConsNo paid holidays or vacation. But that is in the continental US. In Puerto Rico they pay the minimum per hour, but they have paid vacation and extra if they work on a holiday.

    Advice to Senior ManagementEmployees will be happier if, at least they could get paid vacation time in USA. Also, regular analog landline service is being stopped to change for dsl or cable based lines. You may have to find ways to protect privacy using those services and allow employees to use them; if not, if technology keeps changing and phone companies completely get rid of analog landline service, the company will lose employees and will probably close.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    lowest paying interpreter jobs in the industry

    Anonymous Employee (Current Employee)

    ProsWorking from home. If you are inexperienced you will get decent training, I guess its suitable for a mom that woud like to work from home and doesn't necessarily need the money or benefits.

    ConsLow salary (minimum wage) , No benefits, No paid vacation or sickness.
    Every sick day counts as an occurrence . Company charges clients almost $4 per minute but pays the interpreter about $10 per hour!!!

    Advice to Senior Managementincrease wages

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Worst Employer

    Anonymous Employee (Current Employee)

    ProsYou could work from home, it saves you some trouble. But you also could get depressed and disconnected. You could not get in touch with your manager. No one is going to write a reference letter for you. It is only good for a side job.

    ConsDon't trust this company. The managers tell lies. They don't really know what is going on. The management is a mess. They are very irresponsible.
    Absolutely no respect for their employees. They are exploiting immigrants.
    No culture. No training. No paid holiday. No flexibility. No career.

    Advice to Senior ManagementBe ashamed of yourself.

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