Knology Reviews

Updated 13 June, 2014
Updated 13 June, 2014
29 Reviews
2.6
29 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Knology President, CEO, and Director Rodger L. Johnson
Rodger L. Johnson
18 Ratings

Employee Reviews

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  1.  

    Level 1 Tech Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Tech Support  in  Augusta, GA (US)
    Former Employee - Level I Tech Support in Augusta, GA (US)

    I worked at Knology full-time for less than a year

    Pros

    Decent pay rate and benefits, nice new facility, opportunity to earn commissions.

    Cons

    Mandatory overtime, inflexible scheduling, hectic work environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician  in  Montgomery, AL (US)
    Former Employee - Service Technician in Montgomery, AL (US)

    I worked at Knology full-time for more than 5 years

    Pros

    Caring company to work for

    Cons

    very long hours lower pay

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Working with Knology was a pleasant experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Marketing Analyst  in  Alpharetta, GA (US)
    Former Employee - Product Marketing Analyst in Alpharetta, GA (US)

    I worked at Knology full-time

    Pros

    Customer Service was very good. The company grew their customer base by 18% in 2011.

    Cons

    New product offerings were often slowly brought to market.

    Advice to ManagementAdvice

    Invest in your employees and focus on bringing new competitive products to market.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Decent benefits but insignificant pay and raises. Your wrist will be ready to fall off from constant typing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales  in  Augusta, GA (US)
    Former Employee - Inside Sales in Augusta, GA (US)

    I worked at Knology full-time for less than a year

    Pros

    If you can read a script, you have found your home. Not a challenging job.

    Cons

    Pay is too low compared to competitor's pay scale. Benefits are not inexpensive. Moving up the ladder is very difficult. Everyone is more concerned about numbers than about people. Expect to have your lunch at 10:30 am. if you are a new employee. Not enough new computers for all the employees. People leave the company constantly.

    Advice to ManagementAdvice

    Happy employees are more productive and loyal employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Find another place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cst  in  Huntsville, AL (US)
    Former Employee - Cst in Huntsville, AL (US)

    I worked at Knology full-time for more than a year

    Pros

    Customers are great and coworkers try to help each other out.Once out of the office your day gets better

    Cons

    Good ole Boy System unless your buddy buddy with the Supes or manager you will be the last to get new equipment

    Advice to ManagementAdvice

    you cant always be negative there is a thing called positive reinforcement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great at first then rapidly downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support  in  Augusta, GA (US)
    Current Employee - Tech Support in Augusta, GA (US)

    I have been working at Knology full-time for more than 5 years

    Pros

    Started out a nice place to work -- friendly, good pay, fun.

    Cons

    Raises averaged less than 2%, only lip-service to listening to employee input.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Was great... now not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Augusta, GA (US)
    Current Employee - Account Executive in Augusta, GA (US)

    I have been working at Knology full-time for more than 8 years

    Pros

    great products great people flexibility, great customers

    Cons

    reliability of services poor
    company not set up to support major accounts

    Advice to ManagementAdvice

    If your reps are succeessful don't threaten their joobs
    manage thier strengths not weaknesses

    Recommends
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Development  in  Alpharetta, GA (US)
    Former Employee - Development in Alpharetta, GA (US)

    I worked at Knology full-time for more than 3 years

    Pros

    Great place to work with a lot of exposure to senior leadership.

    Cons

    In some cases had a tendency to be a good ole boy type of system (i.e. who you were friends with)

    Advice to ManagementAdvice

    Good Luck in future endeavors. I enjoyed it.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Started great until promotion time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Tech III  in  Panama City Beach, FL (US)
    Current Employee - Customer Service Tech III in Panama City Beach, FL (US)

    I have been working at Knology full-time for more than 3 years

    Pros

    The other employees I worked with ended up becoming close friends
    The work is, for the most part, easy
    Everything is provided from transportation, tools, training, and clothes
    every now and again you install or service a customer who owns a restaurant or a bar and will give you kickback in the form of a free meal or a free round of drinks. Good times.

    Cons

    pay could have been better for all the physical work required as well as the on-call pay being better
    When promotion time came we received minor increases in pay and were given half hear-ted excuses as to why.
    Your bosses would be "out of touch" with what you needed to get your job done.
    Bosses would say one thing, come back later and deny saying anything, and wonder why they get multiple answers during questions in our weekly meetings

    Advice to ManagementAdvice

    close the gap between departments. When I get promoted to the highest rank in my department I should not have to wait for the lowest rank in the next department to die, quit, or get fired before I move up again. I want to climb this ladder.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    The good life at Knology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advertising Sales  in  Lawrence, KS (US)
    Current Employee - Advertising Sales in Lawrence, KS (US)

    I have been working at Knology full-time for more than 3 years

    Pros

    Management works hard to give you everything you need to be successful.

    Cons

    Lots of company advancement opportunities but not many department advancement opportunities.

    Recommends
    Neutral Outlook
    Approves of CEO

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