Kaplan University

  www.kaplan.edu
  www.kaplan.edu

Kaplan University Reviews

Updated 18 December, 2014
Updated 18 December, 2014
187 Reviews
2.9
187 Reviews
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Kaplan University CEO Gregory Marino
Gregory Marino
66 Ratings

Review Highlights

Pros
  • Great training to keep skill set sharp, good benefits and great co-workers (in 13 reviews)

  • Pay is good and usually schedules floating holidays around major holidays to allow employees more time off (in 7 reviews)


Cons
  • Overall atmosphere was high pressure sales to clients and representatives (in 5 reviews)

  • For some roles the work/life balance was weighing more on the work and less on the life (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best Company I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Associate in Plantation, FL (US)
    Former Employee - Admissions Associate in Plantation, FL (US)

    I worked at Kaplan University full-time (less than an year)

    Pros

    Kaplan University is very professional and corporate environment, yet very comfortable to work as an employee and fun. They care about their employees. Although not a lot of incentives, there is enough to make you want to stay. Their health benefits are great as well, good working hours and wonderful staff including management. Best place I have ever worked in the USA.

    Cons

    Like any other job, the sales aspect of it, if you are not meeting your goals, then you will eventually lose your job.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Salaries

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University full-time

    Pros

    Having amazing co-workers; a great team!

    Cons

    Being grossly underpaid and overworked.

    Advice to ManagementAdvice

    Remember what it's like in the trenches. Pay your people market value. Respect and appreciate your tenured employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    I had great co workers who really wanted to help students. Our benefits package was great and free tuition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University full-time

    Pros

    The benefits, the locations, and the employees

    Cons

    None, that I can think of today.

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist in Fort Lauderdale, FL (US)
    Current Employee - Specialist in Fort Lauderdale, FL (US)

    I have been working at Kaplan University full-time (more than an year)

    Pros

    Competitive pay and they work hard to promote employee engamgement and recognition.

    Cons

    No different than any other company in the marketplace.

    Advice to ManagementAdvice

    Continue to strive to be better and never get complacent.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great educational experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student in Framingham, MA (US)
    Former Employee - Student in Framingham, MA (US)

    I worked at Kaplan University full-time (more than an year)

    Pros

    Challenging, rewarding, and lots of great instructors.

    Cons

    The on-line system minimizes interaction.

    Advice to ManagementAdvice

    Education is not always profitable.

    Recommends
    No opinion of CEO
  7.  

    extremely disappointed in the school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University full-time (more than an year)

    Pros

    The classes are productive, manageable, and the library is helpful. Most Professors are very helpful.

    Cons

    The financial department needs to get organized and stop blaming students for documents they had no idea they needed to turn in. The education adviser department needs to get more organized to and stop losing files that have been turned in.

    Advice to ManagementAdvice

    Get organized so people would stop going to other schools

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Enthusiastic People but Discouraging for Teachers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Professor in Saint Louis, MO (US)
    Current Employee - Adjunct Professor in Saint Louis, MO (US)

    I have been working at Kaplan University part-time (more than 5 years)

    Pros

    The people at the Learning Center level are all enthusiastic, positive, and dedicated to student success.

    Cons

    Curriculum is designed by corporate and not flexible enough to accommodate all types of students. Admissions procedures do not take into account whether students are actually prepared for college level courses. There's a real disconnect between expectations and reality.

    Advice to ManagementAdvice

    Provide students the tools they need to succeed. Remedial courses are needed to prepare students for college level work; the curriculum provided for Comp I assumes students can compose a simple sentence, and, due to an absence of admissions requirements, this is rarely the case.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Backwards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University full-time (more than 3 years)

    Pros

    The company provides excellent health benefits. They also provide free education to employees. Also, several certification classes are offered for free. The company contributes to 401k and provides free life insurance.

    Cons

    Management is corrupt,greedy, and self-serving creating an environment that is not conducive helping the students and most certainly not conducive to a healthy work environment. It is quite apparent that this company has a use, abuse, and move on to the next policy which you can see through the treatment of employees as well as students.

    Advice to ManagementAdvice

    Listen to good employees as opposed to those who play the political game.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Another Call Center Masquerading as a University

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor in Fort Lauderdale, FL (US)
    Former Employee - Admissions Advisor in Fort Lauderdale, FL (US)

    I worked at Kaplan University full-time (less than an year)

    Pros

    Training is very top notch and informative I felt very prepared for my role as an Admissions Advisor. The pay is good and you receive benefits and PTO from the first day, which you don't see very often from most companies. Finally, there is a cafeteria on site so you don't need to go out for lunch (1hr)

    Cons

    Well after training and all the dog and pony shows...you come out into production. During the interview, I was told we are helping students improve their lives, which is true to a point. That changed when the manager informed us that "this is a sales job." They weren't wrong neither when they said that since if you didn't hit your targets it was strike one. If it happens again strike two, and finally strike three...Your'e Out!!! I've done lots of phone work before and to this day, that was one of the most stressful jobs I've ever had. Management has been known to play favorites, so if you're not on The A Team, then its a long ride uphill. Since then they have changed some things, so if you decide to interview ask lots of questions,

    Advice to ManagementAdvice

    Treat your employees like they are more than just a number and listen to their concerns.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Company Vision with Misaligned Growth/Salary Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Fort Lauderdale, FL (US)
    Former Employee - Senior Manager in Fort Lauderdale, FL (US)

    I worked at Kaplan University full-time (more than 5 years)

    Pros

    Some really great people to work with. I was able to perfect my craft, but only because I was self-driven to excel. Opportunity to grow, but unfortunately capped.

    Cons

    1. Company core values changed so frequently that it was hard for them to stick and create a true company culture.
    2. For some roles the work/life balance was weighing more on the work and less on the life
    3. Management was not consistent with managing employees on the same team and on the same role although KPI's were exactly the same, the inconsistency was unprofessional. A lot of favortism

    Advice to ManagementAdvice

    The Pay is not competitve/close to industry standards and not adjusted to rising cost of living. One of the main reasons I left was due to the pay not being adjusted appropriately. The national average salary for the role I performed was 120k and local average salary is 102k, when I left I was making 59k. That is nearly half of the local average salary. After leaving I was offered lateral opportunities at other companies with all offers providing a minimum of a 40% increase. Although money is not the biggest motivator, when you are paid so poorly it can hurt moral. Providing additional PTO is not a sufficient way to make employees happier when there was limited ability to take time off due to poor work/life balance in many operational roles.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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