Jiffy Lube

  www.jiffylube.com
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Jiffy Lube Reviews

Updated 15 August, 2014
Updated 15 August, 2014
114 Reviews

2.3
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jiffy Lube President Rick Altizer
Rick Altizer
41 Ratings

Review Highlights

Pros
  • Free oil changes every 3 months after probationary period, and 50% off services at any other time (in 6 reviews)

  • Learned a lot from my co workers (in 4 reviews)


Cons
  • LOW pay one time raise after 90 days and completion of computer based training (in 13 reviews)

  • Upper management has no idea what goes on from store to store, only what the numbers are (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    decent, flexible hours

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    quiet slower paced hours out weigh busy fast paced rush hours. opportunity to move up the ladder quickly if motivated. free coffee and news paper daily, sometimes donuts!!!

    Cons

    close quarters, dirty, have to deal with angry suspicious customers that think that you are going to mess up their vehicle

    Advice to ManagementAdvice

    don't be so cheap, put some 2 ply tp in the bathrooms pls

  2.  

    unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Blaine, MN (US)
    Former Employee - Store Manager in Blaine, MN (US)

    Pros

    If you are starting in the automotive world Jiffy Lube is an ok place to start. It was my first management position after being a full line tech for years and it gave me management experience for me resume.

    Cons

    4 district managers in 1 year, all wanting something different. Upper management trying to make you sell with deceptive practices. When salaries were talked about after wanting to hire me 38k a year was their first offer. I stood up and said this is over unless they offer a real amount. To sum things up, Low pay, transient upper management, and low moral make this a great place to start but not stay for more that a few years.

    Advice to ManagementAdvice

    Stop micromanaging management that is turning a profit and focus on the ones that that are not. Training, Training Training!!! Stop hiring managers that have no automotive experience,

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    There's a reason the ratings for this company are so low...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lube Tech  in  Summerville, SC (US)
    Former Employee - Lube Tech in Summerville, SC (US)

    Pros

    Learn a bit about cars, not minimum wage, discounts on services, free oil change every three months. Job is beyond easy to get and keep. Meet a diverse cast of co-workers and customers. High activity makes days go by quick.

    Cons

    Need to consistently upsell, or your ticket numbers will have your District Manager in your behind all day.
    Now open on Sundays, here in the Bible Belt where nobody wants to do anything other than church.
    Employees are little more than a number. No team work when your 'team' is constantly changing. We've had three store managers in less than six months. CSA, Lower Bay, Upper Bay Techs all left too.

    Advice to ManagementAdvice

    Please retire. Or just go away.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great if you need automotive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lube Tech  in  Richmond, VA (US)
    Former Employee - Lube Tech in Richmond, VA (US)

    Pros

    You get discounts and sometimes free services if you bring your own parts and tools. Hours and pay is okay for a high school student who isnt old enough for dealerships and mass independent shops like tire kingdom or midas or good year. You may get discounts for auto parts too.

    Cons

    I turned 18 and wanted to be permanently assigned to upper or lower bay like the others. Not courtesy "technician", I grew Tired of the lack of respect for a newly certified technician from a trade school. I finally found a better job, better pay, better hours and finally respects me for being certified on brakes, steering suspension, HVAC, engine performance and mechanical. As well as a state inspector. None of that is recognized at Jiffy lube. I graduated hs and I needed a raise and never got one when requested and promised by the DM that 50 cent raise after 90 days. I had a car debt, insurance to pay and minimum wage will barely get by on those payments. Even with full time.

    Advice to ManagementAdvice

    When it's raining, let them close bay doors... let customers drive in their car when they can't get out due to them being handicapped. Install big fans to keep employees cool during the summer and heaters during the winter. The sign that people have to do because they are not busy, it's humiliating. Do as promised and give them a raise. Stop paying low for employees, they deserve at least 8 an hour for the weather suffering and hard work they do. Managers need to be experienced in the automotive field, id say at least 10 yrs experience.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Its a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager  in  Saint Louis, MO (US)
    Current Employee - Service Manager in Saint Louis, MO (US)

    Pros

    Autonomy in how the day-to-day sales went...
    People I worked made it bearable
    No need to know anything about cars beforehand...all on the job training.

    Cons

    Company incentive programs were a joke...contests were regularly not paid out.
    Company does not offer the raises it will suggest during orientation...must promote or for the most part you're stuck at your current wage.

    Advice to ManagementAdvice

    Performance based reviews...and follow up on disciplinary guidelines.
    BS slaps on the wrist for not opening store multiple times is ridiculous.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Keyholder  in  San Jose, CA (US)
    Former Employee - Keyholder in San Jose, CA (US)

    Pros

    No experience no problem they teach you all you need to know very knowledgeable employees

    Cons

    Hectic schedule management could be a little bit more aware of the needs of the employees and concerns

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It's good to get your foot in the door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician  in  Pembroke Pines, FL (US)
    Current Employee - Technician in Pembroke Pines, FL (US)

    Pros

    Work on a variety of cars so you get familiar with different makes and models, exposure to new tools, machines, and diagnosis tools.

    Cons

    Could have a lot of downtime, schedules aren't consistent, on slow days everyone is desperate for work so you may have 5 employees trying to work on one car when it's a single person job.

    Advice to ManagementAdvice

    None that I can think of

    Positive Outlook
  9.  

    Terrible working environment

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Upper Bay Tech  in  Hillsboro, OR (US)
    Current Employee - Upper Bay Tech in Hillsboro, OR (US)

    Pros

    Descent hours, easy employment,

    Cons

    No leadership in the management what so ever. Also most employees and the management are doping up on drugs before or during work. The people that work at jiffy lube do not know how to work well with customers nor with each other. I understand how it's a stressful work environment but that gives no excuse as for why employees are harrasing each other and how they treat you as if your worth nothing. Our customers see it very often and do not comeback.

    Advice to ManagementAdvice

    Drug tests should be done often to keep dealers like my manager and the rest of the employees not employed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lube Tech  in  Cincinnati, OH (US)
    Current Employee - Lube Tech in Cincinnati, OH (US)

    Pros

    It's a job that will pay you bi-weekly. The computer based training is excellent. There is plenty to do to stay busy.

    Cons

    Horrible management at pretty much every level. The motto is, "the beatings will continue until sales and morale improve". Very little room for growth. Absolutely abysmal pay for an often overpriced service. HIGH, HIGH, HIGH pressure to drive sales with very little with regard to the ethics associated. Often asked to clock out when slow to maintain labor percentages, but still expected to remain on site for when business does pick up (this can go on for HOURS).

    Advice to ManagementAdvice

    The average employee is rightly convinced that no one in management cares about them other than to have a body there when a car is there. The sales training is ridiculous and there is NO hands on aspect to training at all

    Doesn't Recommend
    Negative Outlook
  11.  

    Jiffy Lube need to have better Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Lawrenceville, NJ (US)
    Former Employee - Cashier in Lawrenceville, NJ (US)

    Pros

    It is a place you can learn about how to maintain your vehicle.

    Cons

    The challenges are they need to hire better managers.

    Advice to ManagementAdvice

    The management need to hire better managers to run there companies.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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