JetBlue

www.jetblue.com

JetBlue Reviews

Updated 27 January, 2015
Updated 27 January, 2015
319 Reviews
3.6
319 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
251 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Orlando, FL (US)
    Former Employee - Sales in Orlando, FL (US)

    I worked at JetBlue full-time (more than a year)

    Pros

    I loved the family feel and emphasis on core values.

    Cons

    Pay rate (but that is just being greedy)

    Advice to ManagementAdvice

    Make sure you monitor the dollars spent. There was plenty of waste.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Exceptionally wonderful and hardworking people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Long Island City, NY (US)
    Former Employee - Intern in Long Island City, NY (US)

    I worked at JetBlue as an intern (less than a year)

    Pros

    The people and the culture make every day a great day to be in the office. Your opinion is valued and leaders care about you. The flight benefits are another fantastic perk as well as the flexibility of work arrangements.

    Cons

    If you get hired after interning, you're one of the lucky few. Job growth and opportunities are spoken of often, but sometimes they do not follow through.

    Advice to ManagementAdvice

    A little more structure around the everyday crewmember.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    It's a family not just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Support in Salt Lake City, UT (US)
    Former Employee - Crew Support in Salt Lake City, UT (US)

    I worked at JetBlue full-time (more than a year)

    Pros

    JetBlue is a family. You have fun with your coworkers. Reservations is open 24/7 and that means crazy hours to fit your crazy life. If you live in Utah you can work from home after training. There are plenty of departments to move around in and keep you interested.

    Cons

    Reservations schedules change every four months. You could love your shift and then have to change your while life. It takes forever to get seniority. It's also very easy to get points but difficult to get rid of them so beware.

    Advice to ManagementAdvice

    Make it a little easier to get rid of points. I left the company I loved because of a few late starts and some family emergencies.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Stay away from this company!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Jamaica, NY (US)
    Former Employee - Customer Service Agent in Jamaica, NY (US)

    I worked at JetBlue full-time (more than 8 years)

    Pros

    Flight benefits, flexibility (if u bargain and pay the right people), lifetime friends, stock options, hotel and other travel deals.

    Cons

    HORRIBLE HORRIBLE HORRIBLE leadership!!!!!!!!!!! Most of the supervisors at JFK are former Regular crewmembers who are on a power trip making their own rules and treating other crewmembers like crap because they can! They perform absolutely no coaching and are the laziest people on the face of this earth! Leadership puts you so down that you literally feel like you are a useless turd on the middle of the road! They give you absolutely NO sympathy or any type of help during family emergency's that are even proven with notes from hospitals ect. After the 6 year mark, you are On high watch so that they can get rid of you and hire a part time employee for much less than what they were paying you! The people that run this airline are children! What kind of airline delays flights for 6 hours and then canceled live at 3am only for the customer service agents to get the angry wrath of people while the supervisors relax in their offices Unbelievable! Discusting company, they will not make it far!!! A warning to all that want to apply, DONT PUNISH YOURSELF! WALK AWAY FOR THE SAKE OF YOUR SANITY AND SELF ESTEEM!!! A supermarket bagger is better than working for this place!

    Advice to ManagementAdvice

    Practice the values that you teach everybody during your occult style orientation! Bring back the Company that used to be, quit being so cheap, learn how to run an airline that isn't based off of marketing and base it off actual Customer service! Also, quit getting rid of good employees that actually made money and worked hard for your airline instead of throwing them out!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight Crew Member in Boston, MA (US)
    Current Employee - In Flight Crew Member in Boston, MA (US)

    I have been working at JetBlue full-time (more than a year)

    Pros

    One unique thing about B6 is the people have created an amazing culture. The company gives us the tools to be able make our customers experience amazing.

    Cons

    More diversity in the leadership would be amazing.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Interesting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in New York, NY (US)
    Former Employee - Airport Operations Crew Member in New York, NY (US)

    I worked at JetBlue full-time (more than 3 years)

    Pros

    I loved being able to fly for free. I loved being able to swap my hours.

    Cons

    I just left. Thank goodness. This is why I feel this way. jetBlue has new uniforms! Yes, the new uniforms brighten up the front line as was desperately needed. However, corporate has dictated that female Airport Operations employees wear heels while behind the ticket counter, while running through the airport several times a day, while working the gates, and while running up and down the jetbridges. Female AO employees may wear heels 1/2" to 3". While 1/2" really doesn't sound so bad, the female AO crewmember is limited to solid black shoes with a defined heel. The male employee may wear their loafers and their dress shoes. They have the option of wearing sensible shoes where the female crewmember does not. Look around at any profession where the employee is on their feet all day, and you will see them wearing a sensible shoe. jetBlue's new shoe policy for female airport operations crewmembers rule out Dansko, Clarks, Merrills, etc. The female airport operations crewmember is enduring pain and sitting back and adhering to corporate's policy. If they don't, they will be noncompliant and will lose their job.

    Advice to ManagementAdvice

    Remember jetBlue's values and apply them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Profits over people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jamaica, NY (US)
    Current Employee - Anonymous Employee in Jamaica, NY (US)

    I have been working at JetBlue full-time (more than a year)

    Pros

    Flight benefits, decent 401(k). Stock options were a nice touch, helped to compensate the abysmal salaries.

    Cons

    Mass layoff in order to hire contracting companies. Not losing money, just decided they aren't in that 'business' anymore.

    Advice to ManagementAdvice

    Take a look at who your middle management is and where they come from. If they came from a failing airline, chances are they are going to make you fail also.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Did for the flight benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Agent
    Former Employee - Reservation Agent

    I worked at JetBlue part-time (more than a year)

    Pros

    There are two pros when working for Jetblue, one is the travel benefits. The other benefit is being able to work from home and not have to take up valuable time commuting.

    Cons

    Low pay, rare career growth and they want you at a snap of there fingers.

    Advice to ManagementAdvice

    Get creative and find a way for employees to have career goals. Value your talent it will make a huge difference in your customers experience.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    really good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    good experience cant complain about them of how they treat employees

    Cons

    roockie or unexprerience management in some areas not all

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Long Island City, NY (US)
    Former Employee - Consultant in Long Island City, NY (US)

    I worked at JetBlue as a contractor (less than a year)

    Pros

    free airfare and location of office!

    Cons

    not enough growth in your career

    Advice to ManagementAdvice

    promote employees within the company

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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