JetBlue Reviews

Updated 16 October, 2014
Updated 16 October, 2014
295 Reviews
3.6
295 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
236 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 47 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Benifits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Fly for free & flexible schedule!

    Cons

    The Pay is ok not amazing!

    Advice to ManagementAdvice

    None

  2. 3 people found this helpful  

    Company has changed drastically since founder David Neeleman was forced out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in New York, NY (US)
    Former Employee - Flight Attendant in New York, NY (US)

    I worked at JetBlue full-time (more than 10 years)

    Pros

    Great travel benefits and competitive pay.

    Cons

    The company is more concerned about making money than anything else. To make money, they want to keep the customers happy, many times at the expense of safety.

    Advice to ManagementAdvice

    Stop hiring people that are inexperienced, unprofessional and uneducated. JetBlue hires people that other supervisors are dating, sleeping with, or related to. Most the supervisors I knew rarely followed any of the rules they expected those they were supervising to follow. Too much nepotism, cronyism, and favoritism. The company managers and executives date within the company, and blatantly play favorites.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Good company, but not enough opportunities and support from management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator in Long Island City, NY (US)
    Current Employee - Coordinator in Long Island City, NY (US)

    I have been working at JetBlue full-time (more than an year)

    Pros

    Good brand, nice and casual people, flight benefits, good work-life balance, modern office space, exciting projects

    Cons

    No opportunity for growth, low salaries, too much emphasis solely on communication skills, lots of politics, sometimes uninvolved management

    Advice to ManagementAdvice

    Invest more in your crewmembers by giving them the chance to grow and rewarding them for their practical skills, not only the ability to sell themselves. Having a strong marketing team is important, but the doers and quiet achievers are as important for the success of the company. Respect diversity and embrace all types of personalities. Promoting only the people with great soft skills and overlooking the humble, quieter achievers is not the best approach and in the long term you will lose valuable talent.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Great company, poor pay.

    • Comp & Benefits
    • Culture & Values
    Former Employee - At Home Representative in Salt Lake City, UT (US)
    Former Employee - At Home Representative in Salt Lake City, UT (US)

    I worked at JetBlue full-time (less than an year)

    Pros

    Free flights. Good benefits. Wonderful co-workers.

    Cons

    Generally, I had to catch a flight out of Las Vegas.

  6.  

    A good opportunity for my first two years, but disappointing the last two years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Salt Lake City, UT (US)
    Former Employee - Reservations Agent in Salt Lake City, UT (US)

    I worked at JetBlue full-time (more than 3 years)

    Pros

    Working from home, travel benefits, thorough training and resources, opportunity to advance, friendly atmosphere, flexible schedule and travel opportunities.

    Cons

    Policies were constantly changing. Job expectations changed more towards sales, it was required we have a certain percentile of upscale on our average calls per review period.

    Doesn't Recommend
    No opinion of CEO
  7.  

    It was a great ride while it lasted....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time (more than 8 years)

    Pros

    Founded on excellent Corporate Culture and Values; Free travel (if you can take the time off), Many Great employees. Fun working in a fast paced environment with many facinating and dedicated people. Everyday is different with new challenges and excitement.

    Cons

    Shoddy Benefits, no identifiable "career paths", Values and Culture have declined in response to growth,employee turnover (high), non-competitive Salary structures, etc... Not for a long term career...Not many employees are kept past the 10 year mark and targeted for replacement at those levels no matter how much they have accomplished. Insider run.

    Advice to ManagementAdvice

    Despite the rhetoric, return to the basics that got JetBlue through the first 10 years. Take a hard look at Managers, Directors and above who are primarily self-interested in their own career preservation at the expense of their Crewmembers. Stock prices have gone up at the expense of morale and continuing employee "churn" to keep costs down to boost ROIC.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Perfect job for my family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Crew Member in Salt Lake City, UT (US)
    Current Employee - Reservations Crew Member in Salt Lake City, UT (US)

    I have been working at JetBlue part-time (more than an year)

    Pros

    Flight benefits, very flexible, able to be home with my family and get my work done.

    Cons

    Sometimes gets very busy, mandatory overtime during storms, can be treated like a kid with the punishment system, even though it is flexible.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great company that listens to its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Long Island City, NY (US)
    Current Employee - Analyst in Long Island City, NY (US)

    I have been working at JetBlue full-time (more than an year)

    Pros

    JetBlue is a great company to work for because the culture of the company is to listen to and support its emoloyees and offer the best experience for its customers. The company HQ is top of the line and lots of friendly people.

    Cons

    It's hard to complain about a company that has "fun" as one of their values but of course no company is without its short comings. Getting your foot in the door of the company might be hard but once you're there it's even harder to move up unless you network and schmooze with the right people. The company does emphasize that it wants employees that fit the culture but too often I have seen the most qualified be passed over for the more extroverted socialite who might not be as sharp but knows how to light up a room.

    Advice to ManagementAdvice

    Keep doing what you're doing but make sure to reward the hardest workers, not just the popular ones.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Ground Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ground Operations in Newark, NJ (US)
    Former Employee - Ground Operations in Newark, NJ (US)

    I worked at JetBlue full-time (more than 5 years)

    Pros

    Fantastic Company, great people to work with, no complaints at all..

    Cons

    Veterans usually like to slack, management needs a little more training in managing and not in the office.

    Advice to ManagementAdvice

    Try looking out the window or out the office and see what is going on...

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    it was a good experience working at jet air blue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Analyst in Houston, TX (US)
    Former Employee - Quality Analyst in Houston, TX (US)

    I worked at JetBlue as a contractor (more than an year)

    Pros

    employees at jet blue air are reALLY COOPERATIVE AND GOOD

    Cons

    NOTHING SPECIAL I DIDNT FIND ANY

    Recommends
    Positive Outlook
    Approves of CEO

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