JetBlue Reviews

Updated 29 August, 2014
Updated 29 August, 2014
282 Reviews

3.6
282 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
228 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    easy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Boston, MA (US)
    Current Employee - Flight Attendant in Boston, MA (US)

    I have been working at JetBlue full-time for more than 5 years

    Pros

    they really try to do their best to satisfy their employees

    Cons

    with recent management changes, many employees are somehow disgruntled and believe that the company is cutting benefits to save money. not so true.

    Advice to ManagementAdvice

    just be there for your employees, if your employees aren't performing well, then you are not performing well as a manager

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Fun, fair, and finally making decent money!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Boston, MA (US)
    Current Employee - Flight Attendant in Boston, MA (US)

    I have been working at JetBlue full-time for more than 8 years

    Pros

    Travel benefits and fun environment.

    Cons

    First years of flying can be frustrating due to lower pay rates and limited schedule flexibility.

    Advice to ManagementAdvice

    Continue to be approachable and maintain the open door policy.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good Benifits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Fly for free & flexible schedule!

    Cons

    The Pay is ok not amazing!

    Advice to ManagementAdvice

    None

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  5. 2 people found this helpful  

    Great company that listens to its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Long Island City, NY (US)
    Current Employee - Analyst in Long Island City, NY (US)

    I have been working at JetBlue full-time for more than a year

    Pros

    JetBlue is a great company to work for because the culture of the company is to listen to and support its emoloyees and offer the best experience for its customers. The company HQ is top of the line and lots of friendly people.

    Cons

    It's hard to complain about a company that has "fun" as one of their values but of course no company is without its short comings. Getting your foot in the door of the company might be hard but once you're there it's even harder to move up unless you network and schmooze with the right people. The company does emphasize that it wants employees that fit the culture but too often I have seen the most qualified be passed over for the more extroverted socialite who might not be as sharp but knows how to light up a room.

    Advice to ManagementAdvice

    Keep doing what you're doing but make sure to reward the hardest workers, not just the popular ones.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Ground Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ground Operations  in  Newark, NJ (US)
    Former Employee - Ground Operations in Newark, NJ (US)

    I worked at JetBlue full-time for more than 5 years

    Pros

    Fantastic Company, great people to work with, no complaints at all..

    Cons

    Veterans usually like to slack, management needs a little more training in managing and not in the office.

    Advice to ManagementAdvice

    Try looking out the window or out the office and see what is going on...

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    it was a good experience working at jet air blue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Analyst  in  Houston, TX (US)
    Former Employee - Quality Analyst in Houston, TX (US)

    I worked at JetBlue as a contractor for more than a year

    Pros

    employees at jet blue air are reALLY COOPERATIVE AND GOOD

    Cons

    NOTHING SPECIAL I DIDNT FIND ANY

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It was a great ride while it lasted....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time for more than 8 years

    Pros

    Founded on excellent Corporate Culture and Values; Free travel (if you can take the time off), Many Great employees. Fun working in a fast paced environment with many facinating and dedicated people. Everyday is different with new challenges and excitement.

    Cons

    Shoddy Benefits, no identifiable "career paths", Values and Culture have declined in response to growth,employee turnover (high), non-competitive Salary structures, etc... Not for a long term career...Not many employees are kept past the 10 year mark and targeted for replacement at those levels no matter how much they have accomplished. Insider run.

    Advice to ManagementAdvice

    Despite the rhetoric, return to the basics that got JetBlue through the first 10 years. Take a hard look at Managers, Directors and above who are primarily self-interested in their own career preservation at the expense of their Crewmembers. Stock prices have gone up at the expense of morale and continuing employee "churn" to keep costs down to boost ROIC.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Phone Reservations - frontline customer service for 2 years - Overall boring but enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations (Phone)  in  Salt Lake City, UT (US)
    Former Employee - Reservations (Phone) in Salt Lake City, UT (US)

    I worked at JetBlue part-time for more than a year

    Pros

    Stand-by flight benefits (especially Zedfare standby benefits on other airlines after 6 months)
    Flexible schedule - easy to trade shift-bid hours with coworkers
    Fun-ish company culture
    Doesn't come home with you - work stays at work
    Optional health benefits for part-time employees

    Cons

    Terrible pay - barely over minimum wage
    Boring job - same problems solved over and over again
    Takes about 18 months - 2 years to get enough seniority to have "good shifts" (not working on weekends)
    Isolated - work from home
    Tied to the desk - literally with a head set
    Required to live with 45 minutes of call center in Salt Lake City
    Not enough Jetblue flights out of Salt Lake - hard to use standby flight benefits

    Advice to ManagementAdvice

    Create shifts for bid that are 20 hours a week (as opposed to 24)
    Increase the steps in pay for time with the company

    Neutral Outlook
    No opinion of CEO
  10.  

    Business Partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Partner  in  Long Island City, NY (US)
    Former Employee - Business Partner in Long Island City, NY (US)

    I worked at JetBlue as a contractor for less than a year

    Pros

    Great working environment and culture

    Cons

    Business Partners are not treated the same way as full-time crew members

    Advice to ManagementAdvice

    Should treat everyone equally and the Talent Acquisition is way overworked.

    Recommends
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    A fantastic company to work for that makes you feel like family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Technician  in  Boston, MA (US)
    Current Employee - Maintenance Technician in Boston, MA (US)

    I have been working at JetBlue full-time for less than a year

    Pros

    Very friendly and helpful crew members, decent pay, good benefits

    Cons

    Midnight shift, focusing on making sure new hires aren't rushed into the company with paperwork and training.

    Recommends
    Positive Outlook
    Approves of CEO

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