JetBlue Reviews

Updated 28 August, 2014
Updated 28 August, 2014
280 Reviews

3.6
280 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
226 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Caring, Enjoyable and fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations  in  Hartford, CT (US)
    Former Employee - Airport Operations in Hartford, CT (US)

    I worked at JetBlue full-time for more than a year

    Pros

    Flexible hours, ability to exchange shifts.

    Cons

    Can be stressful during cancelations

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great training and strong encouragement to promote quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations  in  Salt Lake City, UT (US)
    Current Employee - Reservations in Salt Lake City, UT (US)

    I have been working at JetBlue full-time for less than a year

    Pros

    Positive outlook and growth opportunities if I decide not to work at home. Oh, did I mention flight benefits.

    Cons

    Hectic at times, but that would be the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    great company

    Current Employee - In Flight  in  New York, NY (US)
    Current Employee - In Flight in New York, NY (US)

    I have been working at JetBlue for more than 3 years

    Pros

    very hip airline,great co workers

    Cons

    room for growth.being on reserve can get old fast

    Advice to ManagementAdvice

    show your caring values a lil more than talking about them

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  5.  

    Good Benifits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Fly for free & flexible schedule!

    Cons

    The Pay is ok not amazing!

    Advice to ManagementAdvice

    None

  6. 3 people found this helpful  

    Company has changed drastically since founder David Neeleman was forced out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant  in  New York, NY (US)
    Former Employee - Flight Attendant in New York, NY (US)

    I worked at JetBlue full-time for more than 10 years

    Pros

    Great travel benefits and competitive pay.

    Cons

    The company is more concerned about making money than anything else. To make money, they want to keep the customers happy, many times at the expense of safety.

    Advice to ManagementAdvice

    Stop hiring people that are inexperienced, unprofessional and uneducated. JetBlue hires people that other supervisors are dating, sleeping with, or related to. Most the supervisors I knew rarely followed any of the rules they expected those they were supervising to follow. Too much nepotism, cronyism, and favoritism. The company managers and executives date within the company, and blatantly play favorites.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great Company, No Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst  in  Long Island City, NY (US)
    Current Employee - Senior Financial Analyst in Long Island City, NY (US)

    I have been working at JetBlue full-time for more than 3 years

    Pros

    Unlimited free travel. Brand new work modern facilities.

    Cons

    Absolutely no job growth available.

    Advice to ManagementAdvice

    none

    Recommends
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Good company, but not enough opportunities and support from management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator  in  Long Island City, NY (US)
    Current Employee - Coordinator in Long Island City, NY (US)

    I have been working at JetBlue full-time for more than a year

    Pros

    Good brand, nice and casual people, flight benefits, good work-life balance, modern office space, exciting projects

    Cons

    No opportunity for growth, low salaries, too much emphasis solely on communication skills, lots of politics, sometimes uninvolved management

    Advice to ManagementAdvice

    Invest more in your crewmembers by giving them the chance to grow and rewarding them for their practical skills, not only the ability to sell themselves. Having a strong marketing team is important, but the doers and quiet achievers are as important for the success of the company. Respect diversity and embrace all types of personalities. Promoting only the people with great soft skills and overlooking the humble, quieter achievers is not the best approach and in the long term you will lose valuable talent.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Great company, poor pay.

    • Comp & Benefits
    • Culture & Values
    Former Employee - At Home Representative  in  Salt Lake City, UT (US)
    Former Employee - At Home Representative in Salt Lake City, UT (US)

    I worked at JetBlue full-time for less than a year

    Pros

    Free flights. Good benefits. Wonderful co-workers.

    Cons

    Generally, I had to catch a flight out of Las Vegas.

  10.  

    A good opportunity for my first two years, but disappointing the last two years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent  in  Salt Lake City, UT (US)
    Former Employee - Reservations Agent in Salt Lake City, UT (US)

    I worked at JetBlue full-time for more than 3 years

    Pros

    Working from home, travel benefits, thorough training and resources, opportunity to advance, friendly atmosphere, flexible schedule and travel opportunities.

    Cons

    Policies were constantly changing. Job expectations changed more towards sales, it was required we have a certain percentile of upscale on our average calls per review period.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Perfect job for my family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Crew Member  in  Salt Lake City, UT (US)
    Current Employee - Reservations Crew Member in Salt Lake City, UT (US)

    I have been working at JetBlue part-time for more than a year

    Pros

    Flight benefits, very flexible, able to be home with my family and get my work done.

    Cons

    Sometimes gets very busy, mandatory overtime during storms, can be treated like a kid with the punishment system, even though it is flexible.

    Recommends
    Positive Outlook
    Approves of CEO

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