JetBlue Reviews

Updated 25 March, 2015
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Employee Reviews

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  1. 1 person found this helpful

    Best airline to work for

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in Boston, MA (US)
    Former Employee - Airport Operations Crew Member in Boston, MA (US)

    I worked at JetBlue

    Pros

    Amazing benefits
    great environment
    everyone works really hard and as a team to make sure each customer is able to arrive to their destination.
    Lots of opportunity for overtime

    Cons

    Irops (cxl flights, delays)
    Early and late hours which is difficult if u have a family
    Crazy strict.

    Recommends
    Positive Outlook
    Approves of CEO
  2. A lot of flair without the passion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ground Operations in Washington, DC (US)
    Former Employee - Ground Operations in Washington, DC (US)

    I worked at JetBlue part-time (less than a year)

    Pros

    Working in Ground Operations is insanely easy. You work hard for 45 minute bursts, and often have hour or more breaks between flights. Once you get to know your team members, it's very easy to establish a rhythm and the basic tasks become natural.

    Cons

    There is a high turn-over rate. Among the employees that stick around for over a year, there is a heavy sense of entitlement, however that can be expected when much of what happens to an employee is based on his/her seniority with the company. Performance is rarely a relevant factor. The company preaches the values of Safety, Caring, Integrity, Passion, and Fun, and it is clear that the further down the list you go, the importance of each value diminishes.

    Advice to ManagementAdvice

    Don't pay to send a new hire to Florida for a week of classroom training, provide a $600+ complimentary uniform, and have no issue firing probationary employees for being late. The company could save a lot of money to adopt more conventional training programs and less draconian disciplinary measures. However, JetBlue just opened a multimillion dollar training dormitory. Where is that money going to be made back?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful

    Blue Juice is a real thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)

    I have been working at JetBlue

    Pros

    You feel proud to work for this company. Once you drink the blue juice it runs through your veins. I've been here for 6+ years and I've loved every bit of it.

    Cons

    As with smaller companies and/or departments, sometimes you have to wear many hats and become a jack of all trades to help fill in a missing gap or role.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Ramp agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Boston, MA (US)
    Current Employee - Ramp Agent in Boston, MA (US)

    I have been working at JetBlue

    Pros

    Great benifits and fun enviroment

    Cons

    Bad schedules when you start need maximum flexibility

    Recommends
    Positive Outlook
  6. 1 person found this helpful

    Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Reservations Agent in Salt Lake City, UT (US)
    Current Employee - Bilingual Reservations Agent in Salt Lake City, UT (US)

    I have been working at JetBlue

    Pros

    Lots of schedule options and options to trade take vacation and other time off if needed.Lots of opportunities to change departments or move up

    Cons

    A relatively small company trying to grow and compete with larger companies, Dealing with the different changes as they try and figure out what works.

    Recommends
    Positive Outlook
  7. Maturing as a company, but still has its heart in the right place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in New York, NY (US)
    Current Employee - Human Resources in New York, NY (US)

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Senior Leadership genuinely cares about employees
    Solid benefits package (industry standard plus a few creative perks)
    Willing to take risks to remain competitive
    Provides opportunities to make a difference

    Cons

    The airline industry has tight margins, and salaries reflect that
    Options for significant advancement (director and above) limited to New York, Salt Lake City, and Orlando

    Advice to ManagementAdvice

    Keep celebrating the culture and all of the things we do well, but also be honest in sharing the areas we need to improve to remain competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  8. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jamaica, NY (US)
    Former Employee - Customer Service Representative in Jamaica, NY (US)

    I worked at JetBlue part-time (less than a year)

    Pros

    the job was fun - always new things happening. Company really trying to promote a family atmosphere and fun

    Cons

    pay rate is very low

    Advice to ManagementAdvice

    pay rate increases based on the employee performance - some work harder than others

    Recommends
    Positive Outlook
  9. Humanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor Airports
    Current Employee - Supervisor Airports

    I have been working at JetBlue

    Pros

    Great Place to work, great environment

    Cons

    Advancement into leadership is difficult due to the number of applicant vs the number of positions

    Advice to ManagementAdvice

    great culture

    Recommends
    Positive Outlook
    Approves of CEO
  10. Compensation does not equal work performed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Flexible, Room for growth, Constant change,
    Convenient

    Cons

    Under compensated
    Promotions are not based on skill

  11. 1 person found this helpful

    Industry Innovator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in New York, NY (US)
    Former Employee - Airport Operations Crew Member in New York, NY (US)

    I worked at JetBlue full-time (more than 5 years)

    Pros

    The employees are some of the best in the Industry. Was always a pleasure to come to work and have Supervision that was there to help you get your flights out not only on-time but mostly early.

    Cons

    The direction the airline is taking is a huge step in the wrong direction. Don't alienate the loyal customers by becoming another legendary carrier. You brought back humanity to the airlines.

    Negative Outlook
    No opinion of CEO

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