Jenny Craig Reviews

Updated 29 August, 2014
Updated 29 August, 2014
313 Reviews

2.2
313 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Monty Sharma
30 Ratings

Review Highlights

Pros
  • Helping people change their lifestyles to achieve and maintain their weight loss goals (in 31 reviews)

  • Great/Healthy way to lose weight when the program is followed (in 18 reviews)


Cons
  • Training is poorly thought out and the upper management doesn't really seem to care (in 24 reviews)

  • Manipulative Market Directors, long hours without lunches and low pay (in 13 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    client coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jenny Craig  in  Calgary, AB
    Current Employee - Jenny Craig in Calgary, AB

    I have been working at Jenny Craig full-time for more than a year

    Pros

    fun environment, positive workplace, lots of experience in sales and lots of room to grow, management is fairly understanding, and I never worried about being paid

    Cons

    mean sales tactics, they don't see people they see money, you feel like a telemarketer, you constantly on the phone bothering people

    Neutral Outlook
  2.  

    Jenny Craig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Weight Loss Consultant  in  Hamilton, ON
    Current Employee - Weight Loss Consultant in Hamilton, ON

    I have been working at Jenny Craig full-time for more than 5 years

    Pros

    clients are amazing best part of the job, seeing them achieve goals

    Cons

    dont pay enough, too much phone work, was not hired to be a telemarketer

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Program Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Consultant  in  Toronto, ON
    Current Employee - Program Consultant in Toronto, ON

    I have been working at Jenny Craig full-time for more than a year

    Pros

    Helping Clients reach their goals, and seeing them succeed

    Cons

    The hours are horrible, splits and inconsistent pay because of hours. They are behind the times of their competitors. They are really losing out on the market with their lack of new marketing ideas and technology . Cost of food for many clients that cannot afford it after a period of time.

    Advice to ManagementAdvice

    Telemarketing old clients that haven't been in the centre for years...let's try something more updated and fresh. Have some compassion for clients. Not just viewing them as a dollar sign. AMD and MD...not really sure what they do? Except tell the Centre directors that they have to hit quota!!!? Really lacks the vision that I thought it would be.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Retail commission sales job disguised in an office environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Director  in  Calgary, AB
    Former Employee - Program Director in Calgary, AB

    I worked at Jenny Craig full-time for more than 5 years

    Pros

    Building relationships with clients.
    Some fellow employees are great to work with
    Program itself is fantastic
    Pay not so bad

    Cons

    Having to work 2 split shifts per week, 2 late nights. Upper management does not care about your home life, not family friendly.Insane amount of pressure to sell. Constantly treated as if employees were children. No HR department, any issues go to management and upper management who have had no training in employee relations. Management holds grudges if you disagree with them, will either be terminated or demoted. Constant turnover with employees, which in turn causes loyal employees to work long hours and expected overtime.

    Advice to ManagementAdvice

    Please, please hire new upper management. Hire a new market analyst, and figure the business out that way rather than setting quotas and then having to "lower" them so uppers can get paid . Upper management should not be in charge of human resources and of every aspect of the business when they have no formal training at all. A 30% increase is unrealistic every year. Please start treating employees with respect and remember their name when you speak to them, the best way to get employees buy-in is to show how it's done, not sit and micromanage. Clients deserve to be seen as people, not dollar amounts. Also, communicating via fax machine is passé and very time consuming.
    Employees are loyal to the clients, not to the company

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 6 people found this helpful  

    Unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Montreal, QC
    Current Employee - Customer Service Representative in Montreal, QC

    I have been working at Jenny Craig full-time for more than 3 years

    Pros

    Success of clients achieving there goals.

    Cons

    The center director's bosses(amd's) and executives have no appreciation for the hard work of all the individual centers' staff. Its all about numbers for them. They do not care about the clients, only the amount of money that comes in. There is no passion from them and this is a business that requires passion and compassion for the clients. They overwork the staff and do not want the staff to make too much commision. It sucks!

    Advice to ManagementAdvice

    Train the amd's to have a better understanding of the market, the clients, and appreciation of the staff. Train them to be supportive, instead of being so cold and constantly complaining. You can get much more out of employee with honey, then, the vinegar that they are constantly pouring.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    csc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Toronto, ON
    Current Employee - Customer Service Representative in Toronto, ON

    I have been working at Jenny Craig full-time for more than a year

    Pros

    none, not really any benifits

    Cons

    Terrible company to work for. Company just cares about money, and that is it.

    Advice to ManagementAdvice

    Take a good look at the reviews from clients and employees. Your company is awful. No appreciation for the ones that work for you, bringing, in the big bucks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  Vancouver, BC
    Current Employee - Consultant in Vancouver, BC

    I have been working at Jenny Craig full-time for more than 3 years

    Pros

    knowing you have helped someone reach their goals , great team to work with, lots of training and dialogue.

    Cons

    Pay can be some what inconsistant due to commission, being an american company canada can get left out of the loop for buinsess growth.

    Advice to ManagementAdvice

    realise what you have in your staff and how hard they work alot of hard work is not measured in metrics but in client satisfaction.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programme Director  in  Calgary, AB
    Former Employee - Programme Director in Calgary, AB

    I worked at Jenny Craig full-time for more than 3 years

    Pros

    If you work hard the paycheques are great.

    Cons

    Getting time off is like pulling teeth, company does not care about employees, movement upwards within the company is difficult after a certain point, the position is incredibly high stress expect to work way more than the 38.5 hours a week you're told you'll be working. Everything is scripted. Management has no idea what they are doing. High staff turnover.

    Advice to ManagementAdvice

    If you want to keep staff around who are good at their job, treat them with more respect and don't burn them out in the first 3 years.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Worked like a slave and not appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Consultant  in  Mississauga, ON
    Former Employee - Program Consultant in Mississauga, ON

    I worked at Jenny Craig full-time for less than a year

    Pros

    Some nice clients, being able to help people achieve their goals.

    Cons

    Management turns a blind eye to all the things going wrong in their centres. Very outdated training and policy's. You are treated like a toddler. Hours and splits are horrible, you are worked like s lave for pennies.

    Advice to ManagementAdvice

    Listen to your staff, they have the answers to help your company from falling apart!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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