Jagex Reviews

Updated 19 August, 2014
Updated 19 August, 2014
58 Reviews

2.5
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jagex CEO Mark Gerhard
Mark Gerhard
23 Ratings

Review Highlights

Pros
  • The people are great, all interesting, capable and all care about the finished product (in 6 reviews)

  • Other benefits such as free fruit (in 6 reviews)


Cons
  • In the past senior management was ignorant of the competition and thus lacked vision (in 8 reviews)

  • Generally very poor relations between upper management and development teams (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Horrible, absolutely appaling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex

    Pros

    You get a pay that's higher than minimum wage? That's pretty much it. Oh and the benefits that we get, such as free fruit and gym membership.

    Cons

    Extremely low paying job, less than a elementary school teacher.
    Long work hours.
    High pressure and stress.
    Atrocious senior management.

    Advice to ManagementAdvice

    LISTEN. TO. YOUR. EMPLOYEES. LISTEN. TO. YOUR. PLAYERS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Worked close to 3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time

    Pros

    Fun work environment, Many new ideas, some peers are nice, free food.

    Cons

    Never stick to one idea, Constantly changing the things that don't need to be changed, Upper management didn't care about the underdogs, lack of customer appreciation and this company really doesn't know how to learn from it's mistakes.

    Advice to ManagementAdvice

    Learn from your mistakes and listen to your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Very good company to work for, benefits, promotions etc. Management structure, jollys, little buy in from most staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Coordinator  in  Cambridge, East of England, England (UK)
    Former Employee - Community Coordinator in Cambridge, East of England, England (UK)

    I worked at Jagex full-time for more than a year

    Pros

    Very good company to work for, benefits, promotions etc. Management structure, jollys, little buy in from most staff

    Cons

    Not everyone bought in, management can be a waste of space

    Advice to ManagementAdvice

    Hire better senior people

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Painful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Level Designer  in  Cambridge, East of England, England (UK)
    Current Employee - Senior Level Designer in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time for more than 3 years

    Pros

    Nice benefits, parties etc, over time was infrequent. They do promote internally though you'll most likely wonder how and why they picked their friends so successfully,

    Cons

    Despite being in the most expensive part of the country salaries are dreadful, management was poor and was pretty political. If you are friends wit the right people performance is optional, there is plenty of seat filler and mysterious levels of management. There is a pointless level of secrecy in management and a culture of hiding behind process, most decisions are oblique and seem poorly judged.

    Advice to ManagementAdvice

    flat management does not mean an excuse for an old boys club

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    If Jagex is ever to succeed, the CEO must go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I worked at Jagex full-time

    Pros

    Decent staff benefits including a great canteen, bike maintenance, legendary parties, but this doesn't make up for low salary which can buy a lot of this.

    If you work at Jagex, you will meet some truly great and talented people.

    Cons

    Poor salary, unless you make it into the clique.
    Poor job security. Lay-offs and departures at all levels are common. Staff turnover is high.
    Poor job satisfaction as staff have to pander to last minute changes instead of using the time to excel at their profession.
    Proprietary systems which hamper rather than assist developers.

    Jagex has some very talented people, but the company relies on a steady flow of starstruck, talented youngsters, as it does not pay a decent salary and staff turnover is high, so a lot of effort goes into glossy recruitment.
    If more effort went into staff retention, they might strike a happier balance.
    The hours are long "as it's not an overtime culture", yet staff regularly have to do overtime - why?

    This is why. Gerhard has a knee-jerk, last minute change style of "management". He has an ego the size of a planet so it's a shame he has no planning or people skills. He prefers to grandstand in one of his APVs and court the press. He surrounds himself with yes men. If you can get into his clique, your job is a little more secure but not guaranteed.
    Anyone who disagrees with him, better have another job lined up.
    He rarely, if ever, walks the floor and talks to the people who work for him, he certainly never listens. Once a year he might give a long-winded, bizarre and repetitive speech at one of the company "jollies".

    Under his leadership, he tried to grow Jagex into a "games studio", but many games were built or licensed and failed and many people were laid off due to bad planning (or lack of planning) and bad decision making.
    A lot of hard work is wasted as decisions are made at the end rather than at the start of a project lifecycle. Listening to experienced staff at the start would help overcome this.

    Advice to ManagementAdvice

    Gerhard, move on and give Jagex a chance to recover from the damage you have done.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Lovely place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex

    Pros

    The benefits are like nothing i have ever seen before when working for other companies.
    Lots of lovely, driven people.
    Everyone willing to help each other out.

    Cons

    I don't feel there are any cons

    Recommends
    Approves of CEO
  8. 4 people found this helpful  

    Much promise, little delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  Cambridge, East of England, England (UK)
    Former Employee - Marketing in Cambridge, East of England, England (UK)

    I worked at Jagex full-time for more than 5 years

    Pros

    The people are great, the benefits strong and the office/culture are great. With such a large, young and passionate employee-base it makes for a fun culture.

    Cons

    The company is rudderless, with poor senior management and crippled by a failure to launch a second successful product after RuneScape.

    Advice to ManagementAdvice

    Clear out the executive team and start afresh with people who know and understand games and what makes them successful. A little trust in their employees would go a long way.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    Great work with interesting people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Cambridge, East of England, England (UK)
    Former Employee - Senior Software Engineer in Cambridge, East of England, England (UK)

    I worked at Jagex full-time for more than 3 years

    Pros

    Jagex had lots of incredibly talented and passionate people. Everyones incredibly supportive and no one ever says "That's not my job I'm not helping you".The games the Jagex make might not be AAA but that really care about getting the best work possible and aren't just looking to make a quick buck.

    Jagex likes to promote from within and doesn't expect you to have had X years of experience or be the next person in line for the job or to get the best pieces of work. As long as you've shown you're good at your job you will be rewarded and noticed, Jagex is very good at spotting people that are working well and remembering them.

    There aren't many business analyst types at Jagex and lots of work on a project tends to happen at the same time, this means as a developer you get early exposure to a project and often get to shape the way that it works. It also means that you get to see all parts of the game / web process for the systems that Jagex makes.

    Jagex likes to make lots of things itself so you often get to work on internals of systems and libraries that you wouldn't get the possibility to work on in other places.

    As a company Jagex treats it employees very well with the perks, office and benefits being very good. The Onsite canteen, games consoles and relaxation areas mean that the office is a relaxed office with a good atmosphere.

    Cons

    Certain parts of Jagex don't like to use much standard technology so if you like plugging standard technology A into standard technology B or using the latest buzzword framework then Jagex is unlikely to be for you. The homebrew nature of Jagex's technology means that lots of time doing something simple can be more frustrating than it should be and if you're ever stuck you can't just look on StackOverflow, but it makes the learning process more fun.

    Jagex puts of really emphasis on quality so if somethings not good enough then there's a real chance that it will be scrapped and the work won't see the light of day. This can mean that there's often lots of iterations of a project with something that were pushed in often being take out or visa versa. This combined with often tight deadlines can often lead to some late nights or longer days every once in a while. Final sign off or adjustments often go up to the executive team who will see the final finished product so any changes or amendments often and up coming in at the last minute leading to rushing to the deadlines and lots of panic to get things finished before they launched.

    Lots of the departments at Jagex seem to operate on the same level but independently this can lead to lots of being pulled in separate directions all at once sometimes.

    Advice to ManagementAdvice

    Ensure that people under you take and make decisions without having to have executive team members approve them. Let people be accountable for decisions they make without saying "Let me just run that past X"

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 4 people found this helpful  

    OK as a job, forget it as a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Development  in  Cambridge, East of England, England (UK)
    Current Employee - Development in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time for more than 3 years

    Pros

    Nice people to work with.
    Some fun team events.

    Cons

    No training, no personal growth.
    Terrible management with continual changes of direction.
    HR team haven't a clue of what goes on.
    Free fruit doesn't make up for no career progression.

    Advice to ManagementAdvice

    Being 'agile' doesn't mean it is OK to change direction every day. That just wastes everyone's time and makes management look like idiots.
    Making changes to RuneScape inevitably upsets some of the established players. Unless the changes bring in many more players then the result is an overall loss. Changing things back again doesn't bring back the players you lost but can lead to more losses.
    There are plenty of MOBA games; Transformers needs to be much better than the competition to succeed - which it isn't.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Wasted potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Services Team  in  Cambridge, East of England, England (UK)
    Former Employee - Services Team in Cambridge, East of England, England (UK)

    I worked at Jagex full-time for more than 5 years

    Pros

    Outside of management, the people are what make the company
    Some of the benefits are a nice addition (free fruit, gym membership)

    Cons

    Like all other reviews on Glassdoor, management are what makes working for this company infuriating. Constantly changing direction with no explanation as to why, forcing overtime on employees (while not paying their employees for it) to hit unrealistic deadlines, employing "Yes" managers who take directions from above without questioning it or trying to improve processes by challenging ideas made by the SMT. This also includes completely ignoring feedback from employees not lucky enough to hold a job title that forces managers to listen. Oh and job titles are everything in this company; Vice President of the smallest department in the world but the VP sounds good in your email signature.

    Time is never given to housekeep code and tidy up after a rushed feature is implemented, leading to boulders of code balancing on a pin head. There is little investment in infrastructure, meaning employees are using inappropriate computers and customers are relying on reliability from old servers never intended to serve the amount of traffic seen by RuneScape.

    There is not attempt to retain staff. If an employee leaves, the recruitment team are just expected to ensure the revolving door shows more people in that it does showing them out. So much expertise, experience and passion is lost because no effort is put into listening to individual problems and trying to resolve them (even if that individual problem is felt by a large majority of the company).

    There is not attempt to kick the trend of low salaries due to being in the gaming industry. Even when record revenue and profits are recorded, none of this is reflected in annual salaries. There are bonuses to compensate hard work but these come with the small print that they can be cancelled at any point in time with no explanation.

    Little to no time is given to personal development due to the ever increasing demands from management to change direction and to implement ideas that are broken at the design stage.

    Advice to ManagementAdvice

    Reduce the levels of management, focus on what makes Jagex a successful company (i.e. everyone but the managers) and stop thinking you're a big player in the gaming industry. RuneScape has done well but it will eventually die and there is currently nothing backing the company up. Multiple failed projects (FunOrb, 8 Realms, Mechscape, Stellar Dawn, original Transformers Universe) just shows how much the company is struggling given its direction since RuneScape took off.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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