Jagex Reviews

Updated 28 September, 2014
Updated 28 September, 2014
61 Reviews
2.4
61 Reviews
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Recommend to a friend
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Jagex CEO Mark Gerhard
Mark Gerhard
28 Ratings

Review Highlights

Pros
  • The people are great, all interesting, capable and all care about the finished product (in 9 reviews)

  • Other benefits such as free fruit (in 6 reviews)


Cons
  • In the past senior management was ignorant of the competition and thus lacked vision (in 8 reviews)

  • Generally very poor relations between upper management and development teams (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Horrible, absolutely appaling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex

    Pros

    You get a pay that's higher than minimum wage? That's pretty much it. Oh and the benefits that we get, such as free fruit and gym membership.

    Cons

    Extremely low paying job, less than a elementary school teacher.
    Long work hours.
    High pressure and stress.
    Atrocious senior management.

    Advice to ManagementAdvice

    LISTEN. TO. YOUR. EMPLOYEES. LISTEN. TO. YOUR. PLAYERS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Worked close to 3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time

    Pros

    Fun work environment, Many new ideas, some peers are nice, free food.

    Cons

    Never stick to one idea, Constantly changing the things that don't need to be changed, Upper management didn't care about the underdogs, lack of customer appreciation and this company really doesn't know how to learn from it's mistakes.

    Advice to ManagementAdvice

    Learn from your mistakes and listen to your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Great people, but terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Cambridge, East of England, England (UK)
    Former Employee - Senior Software Engineer in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than 5 years)

    Pros

    I worked with some great people and generally enjoyed my time there. There were lots of jollies and parties, which were often quite impressive.

    Cons

    I saw a lot of wasted talent while management would promote their own friends regardless of talent or merit. When experienced people joined the company and challenged the way things were done, they were quickly forced out or marginalised to avoid them upsetting the power balance.

    Advice to ManagementAdvice

    Learn to manage the company by utilising and empowering the talent of the people below you, instead of trying to micromanage things you have no knowledge of.
    I often felt the company would be better off being honest to their employees when something bad had to be announced. Instead everything was twisted to make it sound positive, even when it was obviously not.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    All talk, no walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RuneScape Team in Cambridge, East of England, England (UK)
    Current Employee - RuneScape Team in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (more than 3 years)

    Pros

    The people working at Jagex are what make the company a pleasant environment. It really can be, and is, the kind of place you can make friends for life. In large part, staff have a lot of passion for what they do and a willingness to learn and succeed.

    Good benefits, including on-site canteen, gym membership and a healthy pot for quarterly team outings/jollies.

    Cons

    Echoing many of the other reviews, many of the pros listed above are tarnished by an inept, directionless and disconnected executive team. Executives are often known to veto ideas, or push through their own with little regard to their impact on the wider picture. Transformers Universe as a project has been a disaster, owing to multiple iterations of design and an inability of those "up top" to decide what the game is going to shape up to be. Delays are often used as an opportunity to force or rush out more broken features, leading to further delays, leading to more new features, rinse and repeat.

    Jagex is a company that can put on a show, in many ways - team outings (where budget permits), press events, recruitment, even the office is jazzed up to leave visitors in awe. However, this is about as far as it goes, quickly scratching beneath the surface shows that there is often no substance to the overworked company hype and propaganda machine.

    Jagex are willing to pour of millions into wasteful Facilities projects, fruitless advertising and into recruitment to maintain the perpetual influx of new staff to replace those leaving. Yet is seemingly unable to pay out bonuses or even contemplate the idea of market rate salaries. Do not ever expect more than a meagre increase in pay each year. Promotions rarely come with an associated payrise due to "budget reasons" and are instead delayed to annual salary reviews.

    The company is becoming the laughing stock of the games industry, owing to an inability to release a second notable title in nearly 14 years after RuneScape.

    As a previous review states, a large majority of new staff consist mainly of young, enthusiastic graduates or RuneScape players with rose-tinted specs, lured by a cool looking office and salesman-like recruitment team, often too naive to notice that they are being taken advantage of - by having their barely-above-minimum-wage salary justified by the word "Junior" prefixed on.

    On a potentially contentious point - the company have gone through several iterations of "company values". Whilst I applaud the concept, it is often largely misused as a form of personality contract and a trump card played by managers and HR to get their own way. There have been numerous instances of long term staff (i.e. out of probation) demoted or dismissed on the spot due to not following said values.
    The result is Mark Gerhard living in a dreamworld, expecting employees to - without fail or question - love their work, love Jagex, and for everything they do, regardless of effort and time, to contribute to the greater good of the company. If you do not - you are either pushed out, or thrown out. Whilst this is in theory, a pleasant vision for employee culture, it smacks of a bizarre authoritarian, communist approach to working life.

    With the CEO leaving, I do hope that the board use this as an opportuity to refresh the executive lineup, otherwise the company is sure to fail, though perhaps not immediately.

    Advice to ManagementAdvice

    Resign - you are the problem - not those working for you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Inept "C" level management... worst company I have worked for in 20+ years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at Jagex full-time (more than an year)

    Pros

    As most have already commented I would concur that Jagex is full of fantastic people and more often than not is an exciting and vibrant place to work. The work is challenging and demanding but there is very little else that the company has to offer apart from daily fruit baskets.

    Cons

    Again, as most have already commented there is an issue with the overall leadership of the company. It is not strictly true to encompass all of the management in that assessment though as most of the management are simply not empowered to make decisions within the organisation. The underlying issue with Jagex is that the “C” Level management are largely inept and have somehow wriggled themselves into roles where they are promoted into incompetence and completely out of their depth. The myriad of failed games development titles over the last 5 years and wasted millions of investment speak volumes about this group of leaders. It does seem, that with the impending departure of the CEO, that the board have finally figured this out so the outlook might be a little brighter but there are systemic issues to overcome. I do hope for everyone still employed there that this is the case but the current structure, values will need to change dramatically if Jagex is ever to get something other than Runescape off the ground with the similar levels of success.

    Attrition is very high (circa 20+%) and the organisation relies heavily on waves of young staff tempted in through the doors by the cool look and feel of the place and a persuasive recruitment team. For those considering Jagex… don’t be fooled by this, as it is largely smoke and mirrors. Be prepared to roll your sleeves up, don’t rely on decent benefits to make up your package and certainly don’t rely on the bonus to make up the shortfall in your salary. If things are on the up, expect to dig deep to help Jagex out of the hole it is in and work long, unrewarding hours.

    Advice to ManagementAdvice

    Drop the MMG doctrine and focus on building a people centric culture, people matter when you rely on talent to deliver results....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Too much focus on Jollies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Artist in Cambridge, East of England, England (UK)
    Former Employee - Artist in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than 3 years)

    Pros

    Great people. I made life long friends there. Great building. Great facilities. Cambridge was great.

    Cons

    As MANY other have said, upper and lower management have zero idea how to run a creative company, interact with people outside of their comfort zone, e.g. EVERYBODY and no interest in communicating with you unless they are showing someone around the office and you happen to have something interesting on the screen.

    They also miss out on promoting the right people, rather choosing someone from their own circle other than someone who is fantastic at their job and has the respect of their peers. I saw some shocking acts of "old boys network".

    Too much emphasis on "jollies" and "pay day drinks". Yeah, great if you are living in a house share and are paying £300 a month in rent. Use that money and pay the staff a better rate so they can afford to live in the city.

    Advice to ManagementAdvice

    If you want the company to survive and progress into the future, take a risk and stop promoting and listening to your "friends" and listen to the people that actually walk the floor and are elbows deep in development. Stop that ever revolving door by making people proud to work for you. Creative freedom should be free to grow and it can't when you are worrying that you will be broke after paying over half your salary in rent.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Very good company to work for, benefits, promotions etc. Management structure, jollys, little buy in from most staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Coordinator in Cambridge, East of England, England (UK)
    Former Employee - Community Coordinator in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than an year)

    Pros

    Very good company to work for, benefits, promotions etc. Management structure, jollys, little buy in from most staff

    Cons

    Not everyone bought in, management can be a waste of space

    Advice to ManagementAdvice

    Hire better senior people

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    An absolute joke, from beginning to end. All 8 years of it.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex

    Pros

    Probably the best thing about Jagex is the people. By people, I mean the staff on the ground. The managers are pretty much exclusively liars who have got where they are by lying to other liars.

    Cons

    Management have no idea how to manage people or a business. They yes and guess their way through the day, and end up with a broken team, function and business.

    Advice to ManagementAdvice

    Leave.

  10. 1 person found this helpful  

    Finally getting rid of Mark G!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex

    Pros

    Great people, unfortunately let down by the front that Jagex put on about being people orientated culture! Make the office look great and in the past have put on big fancy functions. Good facilities.

    Cons

    Poor management, need to watch your back - lots of people tend to just disappear!

    Advice to ManagementAdvice

    Get rid of Mark Gerhard - I understand this has now happened so looks like things might be on the up! However, Transformers Universe is a massive fail so not sure how long people working on this will last!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Painful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Level Designer in Cambridge, East of England, England (UK)
    Current Employee - Senior Level Designer in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (more than 3 years)

    Pros

    Nice benefits, parties etc, over time was infrequent. They do promote internally though you'll most likely wonder how and why they picked their friends so successfully,

    Cons

    Despite being in the most expensive part of the country salaries are dreadful, management was poor and was pretty political. If you are friends wit the right people performance is optional, there is plenty of seat filler and mysterious levels of management. There is a pointless level of secrecy in management and a culture of hiding behind process, most decisions are oblique and seem poorly judged.

    Advice to ManagementAdvice

    flat management does not mean an excuse for an old boys club

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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140 Cambridge Science Park (Photo thanks to Geograph user Keith Edkins, Some Rights Reserved)

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