Jagex Reviews

Updated 16 September, 2014
Updated 16 September, 2014
58 Reviews
2.5
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jagex CEO Mark Gerhard
Mark Gerhard
25 Ratings

Review Highlights

Pros
  • The people are great, all interesting, capable and all care about the finished product (in 6 reviews)

  • Other benefits such as free fruit (in 6 reviews)


Cons
  • In the past senior management was ignorant of the competition and thus lacked vision (in 8 reviews)

  • Generally very poor relations between upper management and development teams (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Horrible, absolutely appaling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex

    Pros

    You get a pay that's higher than minimum wage? That's pretty much it. Oh and the benefits that we get, such as free fruit and gym membership.

    Cons

    Extremely low paying job, less than a elementary school teacher.
    Long work hours.
    High pressure and stress.
    Atrocious senior management.

    Advice to ManagementAdvice

    LISTEN. TO. YOUR. EMPLOYEES. LISTEN. TO. YOUR. PLAYERS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Worked close to 3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time

    Pros

    Fun work environment, Many new ideas, some peers are nice, free food.

    Cons

    Never stick to one idea, Constantly changing the things that don't need to be changed, Upper management didn't care about the underdogs, lack of customer appreciation and this company really doesn't know how to learn from it's mistakes.

    Advice to ManagementAdvice

    Learn from your mistakes and listen to your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Too much focus on Jollies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Artist  in  Cambridge, East of England, England (UK)
    Former Employee - Artist in Cambridge, East of England, England (UK)

    I worked at Jagex full-time for more than 3 years

    Pros

    Great people. I made life long friends there. Great building. Great facilities. Cambridge was great.

    Cons

    As MANY other have said, upper and lower management have zero idea how to run a creative company, interact with people outside of their comfort zone, e.g. EVERYBODY and no interest in communicating with you unless they are showing someone around the office and you happen to have something interesting on the screen.

    They also miss out on promoting the right people, rather choosing someone from their own circle other than someone who is fantastic at their job and has the respect of their peers. I saw some shocking acts of "old boys network".

    Too much emphasis on "jollies" and "pay day drinks". Yeah, great if you are living in a house share and are paying £300 a month in rent. Use that money and pay the staff a better rate so they can afford to live in the city.

    Advice to ManagementAdvice

    If you want the company to survive and progress into the future, take a risk and stop promoting and listening to your "friends" and listen to the people that actually walk the floor and are elbows deep in development. Stop that ever revolving door by making people proud to work for you. Creative freedom should be free to grow and it can't when you are worrying that you will be broke after paying over half your salary in rent.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Very good company to work for, benefits, promotions etc. Management structure, jollys, little buy in from most staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Coordinator  in  Cambridge, East of England, England (UK)
    Former Employee - Community Coordinator in Cambridge, East of England, England (UK)

    I worked at Jagex full-time for more than a year

    Pros

    Very good company to work for, benefits, promotions etc. Management structure, jollys, little buy in from most staff

    Cons

    Not everyone bought in, management can be a waste of space

    Advice to ManagementAdvice

    Hire better senior people

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Finally getting rid of Mark G!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex

    Pros

    Great people, unfortunately let down by the front that Jagex put on about being people orientated culture! Make the office look great and in the past have put on big fancy functions. Good facilities.

    Cons

    Poor management, need to watch your back - lots of people tend to just disappear!

    Advice to ManagementAdvice

    Get rid of Mark Gerhard - I understand this has now happened so looks like things might be on the up! However, Transformers Universe is a massive fail so not sure how long people working on this will last!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    An absolute joke, from beginning to end. All 8 years of it.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex

    Pros

    Probably the best thing about Jagex is the people. By people, I mean the staff on the ground. The managers are pretty much exclusively liars who have got where they are by lying to other liars.

    Cons

    Management have no idea how to manage people or a business. They yes and guess their way through the day, and end up with a broken team, function and business.

    Advice to ManagementAdvice

    Leave.

  8. 1 person found this helpful  

    Painful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Level Designer  in  Cambridge, East of England, England (UK)
    Current Employee - Senior Level Designer in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time for more than 3 years

    Pros

    Nice benefits, parties etc, over time was infrequent. They do promote internally though you'll most likely wonder how and why they picked their friends so successfully,

    Cons

    Despite being in the most expensive part of the country salaries are dreadful, management was poor and was pretty political. If you are friends wit the right people performance is optional, there is plenty of seat filler and mysterious levels of management. There is a pointless level of secrecy in management and a culture of hiding behind process, most decisions are oblique and seem poorly judged.

    Advice to ManagementAdvice

    flat management does not mean an excuse for an old boys club

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    If Jagex is ever to succeed, the CEO must go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I worked at Jagex full-time

    Pros

    Decent staff benefits including a great canteen, bike maintenance, legendary parties, but this doesn't make up for low salary which can buy a lot of this.

    If you work at Jagex, you will meet some truly great and talented people.

    Cons

    Poor salary, unless you make it into the clique.
    Poor job security. Lay-offs and departures at all levels are common. Staff turnover is high.
    Poor job satisfaction as staff have to pander to last minute changes instead of using the time to excel at their profession.
    Proprietary systems which hamper rather than assist developers.

    Jagex has some very talented people, but the company relies on a steady flow of starstruck, talented youngsters, as it does not pay a decent salary and staff turnover is high, so a lot of effort goes into glossy recruitment.
    If more effort went into staff retention, they might strike a happier balance.
    The hours are long "as it's not an overtime culture", yet staff regularly have to do overtime - why?

    This is why. Gerhard has a knee-jerk, last minute change style of "management". He has an ego the size of a planet so it's a shame he has no planning or people skills. He prefers to grandstand in one of his APVs and court the press. He surrounds himself with yes men. If you can get into his clique, your job is a little more secure but not guaranteed.
    Anyone who disagrees with him, better have another job lined up.
    He rarely, if ever, walks the floor and talks to the people who work for him, he certainly never listens. Once a year he might give a long-winded, bizarre and repetitive speech at one of the company "jollies".

    Under his leadership, he tried to grow Jagex into a "games studio", but many games were built or licensed and failed and many people were laid off due to bad planning (or lack of planning) and bad decision making.
    A lot of hard work is wasted as decisions are made at the end rather than at the start of a project lifecycle. Listening to experienced staff at the start would help overcome this.

    Advice to ManagementAdvice

    Gerhard, move on and give Jagex a chance to recover from the damage you have done.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Lovely place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex

    Pros

    The benefits are like nothing i have ever seen before when working for other companies.
    Lots of lovely, driven people.
    Everyone willing to help each other out.

    Cons

    I don't feel there are any cons

    Recommends
    Approves of CEO
  11. 4 people found this helpful  

    Much promise, little delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  Cambridge, East of England, England (UK)
    Former Employee - Marketing in Cambridge, East of England, England (UK)

    I worked at Jagex full-time for more than 5 years

    Pros

    The people are great, the benefits strong and the office/culture are great. With such a large, young and passionate employee-base it makes for a fun culture.

    Cons

    The company is rudderless, with poor senior management and crippled by a failure to launch a second successful product after RuneScape.

    Advice to ManagementAdvice

    Clear out the executive team and start afresh with people who know and understand games and what makes them successful. A little trust in their employees would go a long way.

    Recommends
    Negative Outlook
    Disapproves of CEO

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