Jagex
2.5 of 5 51 reviews
www.Jagex.com Cambridge, United Kingdom 500 to 999 Employees

Jagex Reviews

Updated Apr 14, 2014
Jagex – “140 Cambridge Science Park (Photo thanks to…”

All Employees Current Employees Only

2.5 51 reviews

                             

15% Approve of the CEO

Jagex CEO Mark Gerhard

Mark Gerhard

(20 ratings)

32% of employees recommend this company to a friend
51 Employee Reviews
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Review Highlights

Pros:
  • "The people are great, all interesting, capable and all care about the finished product"
    in 5 reviews
  • "Other benefits such as free fruit"
    in 6 reviews
Cons:
  • "In the past senior management was ignorant of the competition and thus lacked vision"
    in 8 reviews
  • "Generally very poor relations between upper management and development teams"
    in 6 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

3 people found this helpful  

Horrible, absolutely appaling

Anonymous Employee (Current Employee)

I have been working at Jagex

ProsYou get a pay that's higher than minimum wage? That's pretty much it. Oh and the benefits that we get, such as free fruit and gym membership.

ConsExtremely low paying job, less than a elementary school teacher.
Long work hours.
High pressure and stress.
Atrocious senior management.

Advice to Senior ManagementLISTEN. TO. YOUR. EMPLOYEES. LISTEN. TO. YOUR. PLAYERS.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Worked close to 3 years.

Anonymous Employee (Former Employee)

I worked at Jagex full-time

ProsFun work environment, Many new ideas, some peers are nice, free food.

ConsNever stick to one idea, Constantly changing the things that don't need to be changed, Upper management didn't care about the underdogs, lack of customer appreciation and this company really doesn't know how to learn from it's mistakes.

Advice to Senior ManagementLearn from your mistakes and listen to your employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Much promise, little delivery

Marketing (Former Employee)
Cambridge, East of England, England (UK)

I worked at Jagex full-time for more than 5 years

ProsThe people are great, the benefits strong and the office/culture are great. With such a large, young and passionate employee-base it makes for a fun culture.

ConsThe company is rudderless, with poor senior management and crippled by a failure to launch a second successful product after RuneScape.

Advice to Senior ManagementClear out the executive team and start afresh with people who know and understand games and what makes them successful. A little trust in their employees would go a long way.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great work with interesting people

Senior Software Engineer (Former Employee)
Cambridge, East of England, England (UK)

I worked at Jagex full-time for more than 3 years

ProsJagex had lots of incredibly talented and passionate people. Everyones incredibly supportive and no one ever says "That's not my job I'm not helping you".The games the Jagex make might not be AAA but that really care about getting the best work possible and aren't just looking to make a quick buck.

Jagex likes to promote from within and doesn't expect you to have had X years of experience or be the next person in line for the job or to get the best pieces of work. As long as you've shown you're good at your job you will be rewarded and noticed, Jagex is very good at spotting people that are working well and remembering them.

There aren't many business analyst types at Jagex and lots of work on a project tends to happen at the same time, this means as a developer you get early exposure to a project and often get to shape the way that it works. It also means that you get to see all parts of the game / web process for the systems that Jagex makes.

Jagex likes to make lots of things itself so you often get to work on internals of systems and libraries that you wouldn't get the possibility to work on in other places.

As a company Jagex treats it employees very well with the perks, office and benefits being very good. The Onsite canteen, games consoles and relaxation areas mean that the office is a relaxed office with a good atmosphere.

ConsCertain parts of Jagex don't like to use much standard technology so if you like plugging standard technology A into standard technology B or using the latest buzzword framework then Jagex is unlikely to be for you. The homebrew nature of Jagex's technology means that lots of time doing something simple can be more frustrating than it should be and if you're ever stuck you can't just look on StackOverflow, but it makes the learning process more fun.

Jagex puts of really emphasis on quality so if somethings not good enough then there's a real chance that it will be scrapped and the work won't see the light of day. This can mean that there's often lots of iterations of a project with something that were pushed in often being take out or visa versa. This combined with often tight deadlines can often lead to some late nights or longer days every once in a while. Final sign off or adjustments often go up to the executive team who will see the final finished product so any changes or amendments often and up coming in at the last minute leading to rushing to the deadlines and lots of panic to get things finished before they launched.

Lots of the departments at Jagex seem to operate on the same level but independently this can lead to lots of being pulled in separate directions all at once sometimes.

Advice to Senior ManagementEnsure that people under you take and make decisions without having to have executive team members approve them. Let people be accountable for decisions they make without saying "Let me just run that past X"

Yes, I would recommend this company to a friend

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2 people found this helpful  

OK as a job, forget it as a career

Development (Current Employee)
Cambridge, East of England, England (UK)

I have been working at Jagex full-time for more than 3 years

ProsNice people to work with.
Some fun team events.

ConsNo training, no personal growth.
Terrible management with continual changes of direction.
HR team haven't a clue of what goes on.
Free fruit doesn't make up for no career progression.

Advice to Senior ManagementBeing 'agile' doesn't mean it is OK to change direction every day. That just wastes everyone's time and makes management look like idiots.
Making changes to RuneScape inevitably upsets some of the established players. Unless the changes bring in many more players then the result is an overall loss. Changing things back again doesn't bring back the players you lost but can lead to more losses.
There are plenty of MOBA games; Transformers needs to be much better than the competition to succeed - which it isn't.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Wasted potential

Services Team (Former Employee)
Cambridge, East of England, England (UK)

I worked at Jagex full-time for more than 5 years

ProsOutside of management, the people are what make the company
Some of the benefits are a nice addition (free fruit, gym membership)

ConsLike all other reviews on Glassdoor, management are what makes working for this company infuriating. Constantly changing direction with no explanation as to why, forcing overtime on employees (while not paying their employees for it) to hit unrealistic deadlines, employing "Yes" managers who take directions from above without questioning it or trying to improve processes by challenging ideas made by the SMT. This also includes completely ignoring feedback from employees not lucky enough to hold a job title that forces managers to listen. Oh and job titles are everything in this company; Vice President of the smallest department in the world but the VP sounds good in your email signature.

Time is never given to housekeep code and tidy up after a rushed feature is implemented, leading to boulders of code balancing on a pin head. There is little investment in infrastructure, meaning employees are using inappropriate computers and customers are relying on reliability from old servers never intended to serve the amount of traffic seen by RuneScape.

There is not attempt to retain staff. If an employee leaves, the recruitment team are just expected to ensure the revolving door shows more people in that it does showing them out. So much expertise, experience and passion is lost because no effort is put into listening to individual problems and trying to resolve them (even if that individual problem is felt by a large majority of the company).

There is not attempt to kick the trend of low salaries due to being in the gaming industry. Even when record revenue and profits are recorded, none of this is reflected in annual salaries. There are bonuses to compensate hard work but these come with the small print that they can be cancelled at any point in time with no explanation.

Little to no time is given to personal development due to the ever increasing demands from management to change direction and to implement ideas that are broken at the design stage.

Advice to Senior ManagementReduce the levels of management, focus on what makes Jagex a successful company (i.e. everyone but the managers) and stop thinking you're a big player in the gaming industry. RuneScape has done well but it will eventually die and there is currently nothing backing the company up. Multiple failed projects (FunOrb, 8 Realms, Mechscape, Stellar Dawn, original Transformers Universe) just shows how much the company is struggling given its direction since RuneScape took off.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Mark Donalds

Customer Support (Former Employee)

I worked at Jagex full-time for more than 10 years

ProsThere was always free food.

ConsEverything else was pretty awful.

Advice to Senior Managementspin to win

No, I would not recommend this company to a friend

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2 people found this helpful  

Aimless

Technical Developer (Former Employee)
Cambridge, East of England, England (UK)

I worked at Jagex full-time for more than a year

ProsExcellent technical and design staff.
Fruit basket
Good canteen
Spectacular (and probably very expensive) parties

ConsUtterly appalling and aimless management. Comparing them to headless chickens would be unfair to headless chickens. They waste money on so many things, yet routinely fire talented and experienced staff for no apparent reason. They are resting on the laurels of Runescape, and are utterly unable to produce another quality game, despite the technical excellence of their staff. The lower managers, middle managers, senior managers and executives (and all the in-betweens with imaginative job titles) spend all their time passing bucks, while the little guys work their butts off for waaay below-average wages.

Advice to Senior ManagementGive up. Buy a farm. Milk cows. Just don't ruin talented people's careers when they don't do things quite your way.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

Talented passionate staff, constrained by visionless and inexperienced leadership.

Game Designer (Former Employee)
Cambridge, East of England, England (UK)

I worked at Jagex full-time for more than 5 years

ProsColleagues are creative, talented and passionate. Facilities are good. Company jollies are impressive, if you like that sort of thing.

ConsMost of the executive layer have no experience of making games. Ineffective execs seem to get shuffled sideways rather than leave. Execs and senior staff with Industry experience, who challenge decisions, get pushed out or leave in frustration. I left a year or so ago, and hoped this might change, but all the signs suggest it hasn't.

Advice to Senior ManagementCompletely re-think your approach to making games. You have the talent and resources to be making multiple quality games a year, and give Jagex a chance of a future after Runescape, but you haven't managed to produce one. Why is that? Making games is always a gamble. Don't risk everything on one or two over-ambitious projects, then pull out of them when they don't look like they'll be next 'Runescape' on day one. Spread your bets on smaller innovative projects and allow the talent you have a chance to shine, and then let PLAYERS decide which ones deserve the big money to progress.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Lovely.

Anonymous Employee (Current Employee)

I have been working at Jagex full-time for more than a year

Pros- Free gym
- Other benefits such as free fruit
- Great co workers
- Overall great
- Generally a good atmosphere
- Good salary
- A high skilled amount of co workers

Cons- The CEO should have some more trust to the employers.
- Salary COULD be higher
- The work hours can be a little long some times

Advice to Senior Management- Remember to listen to the people who works for you. You have to start listening some more to the players too.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Jagex reviews and ratings - including employee satisfaction and approval ratings for Jagex CEO Mark Gerhard. All 51 reviews are posted anonymously by Jagex employees.