Jagex Reviews

Updated 19 March, 2015
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2.1
71 Reviews
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Rod Cousens
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Pros
  • The people are great, all interesting, capable and all care about the finished product (in 9 reviews)

  • Oh and the benefits that we get, such as free fruit and gym membership (in 7 reviews)

Cons
  • In the past senior management was ignorant of the competition and thus lacked vision (in 9 reviews)

  • Generally very poor relations between upper management and development teams (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Could be much better. Overall disappointed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Made some lifelong friends during my work experience. Excellent talented people are working at the company.

    Cons

    Ever-shifting deadlines are like walking on quicksand. Lots of focus on last minute changes, and exceptionally poor management.They never listen to the developers, the people who do all the hard work.

    Advice to Management

    Better compensate for my living costs, great benefits and especially the on-site canteen and fruit, but I still need to pay rent everyday. Listen to the concerns of your employees. If only the management was reasonable.

  2. Helpful (4)

    Horrible, absolutely appaling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get a pay that's higher than minimum wage? That's pretty much it. Oh and the benefits that we get, such as free fruit and gym membership.

    Cons

    Extremely low paying job, less than a elementary school teacher.
    Long work hours.
    High pressure and stress.
    Atrocious senior management.

    Advice to Management

    LISTEN. TO. YOUR. EMPLOYEES. LISTEN. TO. YOUR. PLAYERS.

  3. Helpful (3)

    Worked close to 3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fun work environment, Many new ideas, some peers are nice, free food.

    Cons

    Never stick to one idea, Constantly changing the things that don't need to be changed, Upper management didn't care about the underdogs, lack of customer appreciation and this company really doesn't know how to learn from it's mistakes.

    Advice to Management

    Learn from your mistakes and listen to your employees.

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  5. Helpful (4)

    Sometimes okay, sometimes really bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer
    Former Employee - Software Developer

    I worked at Jagex full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Some very competent people
    Good location
    Some people I worked with were very helpful

    Cons

    Poor pay
    Too many levels of management promoting each other
    People who were not competent were very incompetent, and there was a lot of this
    Promotions were based on friendships, and not ability
    HR hire based on "company values" which they explicitly stated were used as a criteria in preference to actual experience and competence
    Too much internal politics particularly with management
    Absolutely failing to give up on projects that should have been abandoned years ago (TFU)
    Too many staff hired (and consequently fired) and job dilution was very high
    Undervalued technical competence

    Advice to Management

    Stop trying to beat a dead horse (RS3)
    Needs a major shake-up in terms of number of employees
    Management needs shrinking

  6. Helpful (4)

    Good to start with. But quickly went downhill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support in Cambridge, East of England, England (UK)
    Former Employee - Customer Support in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people
    Can be fun at times

    Cons

    Poor management
    Long, stress filled hours

    Advice to Management

    It's been a while since I left the company but never got around to writing my experiences. Jagex started off as a great place to work when I started in 2005. But it was possibly the worst by the time I left.

    Now that I reflect back on it, most of this was down to poor leadership. The managers may be in leadership roles, but they are not leaders. They have no clue what they are doing, or the consequences of it.

  7. Helpful (1)

    Hopefully on the upswing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    . the staff
    . work environment
    . company perks & benefits
    . location
    . great jollies!
    . overtime compensation
    . canteen
    . free fruit (obviously)

    Cons

    . limited knowledge of development cycles. New projects gets stressed out and legacy issues never gets addressed
    . sometimes having to perform tasks in a way that might contradict your basic principles as a talented professional
    . easy to get comfortable and stop caring about future opportunities
    . sometimes promoting incorrect people that doesn't suit the role (leads should possess strong leadership skills)

    Advice to Management

    . management is hopefully on the upswing. I won't comment the management during my time at Jagex since most of the operating senior management have all left and my advice would be irrelevant

  8. Helpful (4)

    Avoid! It will only damage your career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Cambridge, East of England, England (UK)
    Former Employee - Software Engineer in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Very talented development team.
    - Decent company perks (gym, bike repair, fruit)
    - Cambridge science park is a great location to work.

    Cons

    - High employee turn over.
    - No job security (constant redundancies)
    - Poor management.
    - Too much internal politics between executives.
    - Lack of vision and direction.
    - Lack of communication between executives and their employees, what little communication is often untruthful to protect the business not the employees.

    Advice to Management

    - Listen to your development team, they are very talented.
    - Focus on making a fun game rather then only caring about monetisation.
    - Stop rushing features with unrealistic deadlines, properly design and consider each feature rather then just rushing it it based off a ever changing whim.
    - Start communicating with the team

  9. Helpful (1)

    Customer Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support in Cambridge, East of England, England (UK)
    Former Employee - Customer Support in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice staff
    Creative work area
    Fun people - The only reason why I could stand my job.

    Cons

    Management
    Focus on new content after old content is basically pointless
    Horrible customer support ran by Twitter led to some customers' information being compromised.

    Advice to Management

    Listen to the customers more, I can't stress this enough.

    This job lacked any form of a customer support ticketing system, which is essential in an mmo company to keep customer information safe and keep a speedy customer support line going.

    During my experience at Jagex, nobody really honestly paid much attention to the customers' opinions and it really hurt the games image in the customers' eyes, this should be corrected before it is too late.

    Please don't let such a long running company fall to shambles, and try your best to avoid influence through investors.

  10. Helpful (2)

    Good company run by boys masquerading as business executives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Cambridge, East of England, England (UK)
    Former Employee - Manager in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great perks - more vacation days, free gym membership, daily organic fruit, free bike repairs, childcare vouchers, monthly clothing, private health insurance.

    Beautiful surroundings - the Cambridge Science Park is a lovely place to work at, with lots of greenery and walkways. You can easily go for a walk to make sure you are not sitting all day.

    Competent people - very qualified for the job, passionate about the game they are working on.

    Bonuses and celebrations - employees get bonuses when profits are good, there is a monthly "Beer Friday" to celebrate, and great jollies (company outings) are arranged every year.

    Cons

    Lack of direction from top management - either they are not communicating the strategy to the teams properly, or they have absolutely no idea what they're doing.

    Boys club/Fraternity mentality - highly political, if you don't suck up to the right people, you can't expect a promotion.

    Lack of job security - management claims that layoffs are their last resort, but it seems like it's their first resort whenever they need to cut costs.

    High turnover rate of talented people - I've witnessed a lot of talented people leave the company in under 1 year, only to find them flourishing in a different company. Jagex has the skill and capacity to hire talent, but absolutely horrid at retaining them.

    Top management can't seem to keep it together - a number of departures at the C-levels have taken place, all in the span of 2 years. They've lost a VP, a COO, a CTO, and just recently, they're losing their CEO. Not a good sign.

    Advice to Management

    "Talented people choose to leave organizations for a simple reason: Talent has options. They do not stay because they have to; they stay because they want to."

    Let your managers do their jobs, that's what they are hired for. If they disagree with you, do not take it personally and listen. Remember that they're just there to do their jobs and be fulfilled with whatever they contribute.

    Lastly, please grow up. This is your community's and investor's money you are messing around with. Jagex cannot sustain itself if it is being run by a bunch of boys masquerading as business executives.

  11. Helpful (2)

    stay for your friends, leave for the management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people you work with is the only reason to stay

    Cons

    Worst inconsistent management ever. At least MG listened to his own rhetoric when he told the TFU team "if your heart's not in it, leave …" one week later he left, closely followed by a some of the senior staff, then the CFO and finally over two-thirds of the TFU team in a mass lay-off.

    Advice to Management

    Dont manage. Leave that to the people who actually play and love games, those that are not there to make a project "commercially viable", those who respect the gaming community enough to tell the truth. And don't shift full responsibility to the team to save the game when it's been failing from the start.

    Oh, and have a plan from the start and don't keep adding layers of fluff to appease the board/hide the lack of a game from the players.

Jagex Photos

140 Cambridge Science Park (Photo thanks to Geograph user Keith Edkins, Some Rights Reserved)

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