Jack Henry & Associates

  www.jackhenry.com
  www.jackhenry.com

Jack Henry & Associates Reviews

Updated 22 October, 2014
Updated 22 October, 2014
155 Reviews
3.6
155 Reviews
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Jack Henry & Associates CEO and Director Jack Prim
Jack Prim
127 Ratings

Review Highlights

Pros
  • Benefits are very good and you truly do have amazing work life balance (in 15 reviews)

  • flexible work (partial work from home), interesting tasks, fun coworkers (in 11 reviews)


Cons
  • Data Center Upper Management bows down to application development/management (in 7 reviews)

  • Yearly cost of living raises are barely that (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent Benefits and Opportunities for growth if you are willing to work for it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems/Network Administrator in Allen, TX (US)
    Current Employee - Systems/Network Administrator in Allen, TX (US)

    I have been working at Jack Henry & Associates full-time (more than 3 years)

    Pros

    Excellent benefits, 4 weeks paid vacation starting out, opportunities for advancement if you are willing to put in the time, work, and effort. Up to 5% match on 401k. Employee Stock Purchase Plan.

    Cons

    Like any medium to large company, there are politics. There are several departments that are based at the home office, so some positions are not available at the other offices. There are many layers of middle management and it sometimes takes a lot to get small things done. I am in an on-call role and my management team expects me to be available any time they call; even when I am not on-call. They even make me feel guilty when I can't come in.

    Advice to ManagementAdvice

    Allow employees to rate and review the management team!!! Please!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A great environment if you can work for Jack Henry & Associates direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Coordinator in Brentwood, TN (US)
    Former Employee - Implementation Coordinator in Brentwood, TN (US)

    I worked at Jack Henry & Associates full-time (more than 3 years)

    Pros

    Fantastic benefits
    Fair vacation time
    Stable cash-rich company

    Cons

    The company does not keep an eye on how the offshoots (Symitar, ProfitStars) are run.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Not a bad company but terrible software and bad work/life balance depending on department and job role.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator
    Current Employee - Systems Administrator

    I have been working at Jack Henry & Associates full-time (more than 3 years)

    Pros

    The benefits are good and the company is stable. PTO is You won't have to worry about down sizing. Casual environment with generally no micro management. Very profitable and I believe genuinely most everyone cares about the customers. Depending on management flexibility to work at home and take vacation is good.

    Cons

    Cons. This can be a novel. Let's start with software development. Software is the bread and butter of this company. To bad much of it is terribly developed. Most of the support for these applications is terrible as they hire people who can't seem to grasp much outside of basic task. They are also worked to death as well.

    Not a good company to start your career. If you are looking to learn and grow as a Sys Admin good luck. All you are is a glorified high level application support. The company has your normal admin job split out between so many other departments it's not even funny. Patching, hardware, Anti-virus, VM management.

    If you are someone who is seasoned and is looking for a cushy job, then this is a good place. Many departments are run bare bones with too much work and high expectation of performing miracles with little to no time. They are so profitable yet Senior management is scared to spend any money on head count. They have to look good on paper. So much that promotions and raises are of little increase that you aren't really benefiting job title change. Someone promoted Senior within would make a heck of a lot more outside the company. They just don't like paying.

    They will pay someone externally a lot more yet not promote within as well. Data Center Upper Management bows down to application development/management. Whatever they want they get. Push updates to the program constantly to makeup for the previous muck up.

    Management is overridden with constant customer appeasement and audits. Audits are overkill here. Yearly cost of living raises are barely that. Does not really cover the cost of living and/or increased insurance.

    All in all it's not a terrible company. Most management is easy going just cheap. Don't expect tools to get the job done though.

    Advice to ManagementAdvice

    Pay your internal guys more. Quit being so stingy and hire help for your departments that are making you money hand over fist. You will lose all of your good help to other companies who are willing to pay. Balance work/life for employees and your lower management. Quit running them dry. If Executive management would get out of the way and bring in staff you will keep good talent. Otherwise you will just lose talent to competition over chump change.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates full-time (more than 10 years)

    Pros

    Jack Henry is a great place to work. No organization is perfect but the management teams genuinely try to do what is write for the customers and the associates. The benefits and company contribution is fantastic. Office culture is relaxed and flexible.

    Cons

    sometimes process slows down progress; but overall that is a small problem.

    Advice to ManagementAdvice

    Keep up the good work. Looking towards the future and maintaining the companies original values while still growing in the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Atlanta, GA (US)
    Current Employee - Senior Software Engineer in Atlanta, GA (US)

    I have been working at Jack Henry & Associates full-time (more than 5 years)

    Pros

    You might think business software is boring. Here's what I've discovered. Anything can be boring if you're surrounded by the wrong people. Jack Henry is not one of those places. Everyone likes what they're doing. And most of the people have quite a bit of experience doing it. The software development teams are dynamic, and work with the latest technologies. The people are fun. It's the first place I've worked in years where I feel relaxed. You start out with a liberal vacation plan. And they really encourage you to take it. You can work from home when you need to. You get current training, and are always encouraged to learn more. Dress is casual, so jeans and a t-shirt most days.

    Cons

    Upper Upper management can be a bit stiff. But they usually come around.

    Advice to ManagementAdvice

    Salaries need to regularly checked against the market.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates (more than an year)

    Pros

    Good work/life balance. Good benefits.

    Cons

    Somewhat below average salary. No yearly bonus.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    JHA is a good organization that has slipped on it's commitment to employees as of late.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Allen, TX (US)
    Current Employee - Senior Software Engineer in Allen, TX (US)

    I have been working at Jack Henry & Associates full-time (more than 5 years)

    Pros

    Diverse, fairly relaxed atmosphere most of the time. Compensation is generally low compared to the market, but some employees make fair market pay.

    Cons

    Tragically hard to move around in the organization, you can get cornered into a group that is declining. Terribly slow to develop with Industry standards, falling well behind the curve. Too many legacy systems that just won't let go. Most of the middle managers that I've worked with are smart but generally out of touch. Many of them holding only one other job and therefor bringing very little experience in software development life cycles. Still using waterfall SDL!!!

    Offices outside of the home office in Monett are treated like the third world. In terrible repair, dirty and unkempt environments; bathrooms often out of order, ventilation system coughs dust clouds, carpet from 1970, stained and broken furniture (yes it's really that bad). However at the home office, not a blade of grass out of place as workers roam the expansive facility all day polishing toilets, pruning shrubs and providing multiple options for lunch in the on site lunch room at generous discounts. Ya, they just don't care about any other office other than Monett Mo.

    Advice to ManagementAdvice

    Management should look for ways to move their top employees up and provide training for it. The company as a whole should revert to it's roots of putting the ASSOCIATES first and squash the notion of invasive audits of the employees family and person information through unreliable third party's (ConSova).. As of late, the organization is nickle and dimming the benefits which used to be their greatest factor.

    Pay attention to facilities outside of Monett. The facility in Allen is a running joke. Obvious that you don't care about employee well being in Texas.

    The good ole boy network exists only in Monett Mo. No chance of getting exposed to opportunity in other offices.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    It seems they have trouble embracing their stated values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lenexa, KS (US)
    Current Employee - Anonymous Employee in Lenexa, KS (US)

    I have been working at Jack Henry & Associates full-time (less than an year)

    Pros

    good benefits, causal dress, good facility

    Cons

    disorganized, cumbersome tools, training is not standard

    Advice to ManagementAdvice

    embrace process improvement

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Great People, dated work environment, work processes, and application design

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Jack Henry & Associates full-time (more than 3 years)

    Pros

    Great work life balance
    Benefits are OK
    Great people
    Seem to care about their people

    Cons

    Like working for a company in year 2000
    Scrumbug - teams are not co-located, no product owners, not truly Agile Scrum, not even close
    Application design is dated, reinvent the wheel, old legacy code trying to move to new, Code moving from 80s to late 90s design, it is year 2014.
    Not an exciting place to work, bored to death
    Not innovated
    Place for retirees to come, finishing your final years.

    Advice to ManagementAdvice

    Come into year 2014

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Probably Average, normal politics, benefits have gone down in past years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst in Springfield, MO (US)
    Current Employee - Programmer Analyst in Springfield, MO (US)

    I have been working at Jack Henry & Associates full-time (more than 5 years)

    Pros

    Stable company, Good raises early in your career. Offers average benefits. Used to offer better.

    Cons

    Promoting from outside has become the new trend. Need to promote from within the company. Need better communication. Management has an elite attitude and seems to always pass blame to workers rather then ever take responsibility.

    Advice to ManagementAdvice

    Promote from within. How can you hire someone to manage your dedicated employees who've put several years of their lives into the company. At best, when you hire someone from outside, you know what their resumes contains, and what they tell you in 2 or 3 hours worth of interviews. How can you compare that to someone who knows and understands the company and culture. Not promoting from within can destroy incentive!!!! It seems that a lack of confidence or insecurity are the primary reasons why some management structures do not promote from within!! Stop and think about what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO

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