Iron Mountain Inc

www.ironmountain.com

Iron Mountain Inc Reviews

Updated 28 January, 2015
Updated 28 January, 2015
406 Reviews
3.0
406 Reviews
Rating Trends

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William Meaney
94 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Outsourcing customer service to the Phillipines initlally irritated customers (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Wouldn't go back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BDE in London, England (UK)
    Former Employee - BDE in London, England (UK)

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    Great brand, great sales team in Mid Market during my time. Loads of other great folks the business.

    Cons

    Management of Mid market sales was trapped in 1970's micro management style with no insight or vision, All been brought in from rentagenericsalesmanagers.com. Many had recently moved Jim Henson companies bringing with them a distinct style of management.
    Senior Management included carousel of MD's, each with the their idea how to make things work. We had 5 in 9 years, better chances being a football manager. This produced the instability of constant restructuring and jostling for power.
    Latterly management done everything but listen to the frontline troops and very few of their fixes worked. They operated a distinct closed door policy with some of the SLT imbuing themselves with the status of business Gods and living in suitably constructed ivory towers.
    IM have lost focus and are losing customers by the hundreds.

    Advice to ManagementAdvice

    Get a life.

    Doesn't Recommend
    Negative Outlook
  2.  

    Client Relationship Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Client Relationship Executive in Royersford, PA (US)
    Current Employee - Client Relationship Executive in Royersford, PA (US)

    I have been working at Iron Mountain Inc full-time (more than a year)

    Pros

    Company tries to do right by employees, even if they make a decision and it's not well received they attempt to change it to accommodate the employee population

    Cons

    Sales team are segmented out. Management is okay but . A lot of constant change and no room to advance.

    Advice to ManagementAdvice

    Managers need first hand knowledge of how to do sales role, they need to be open to help, educate, and listen.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    A good traditional company with opportunities for the ambitious, flexible, patient, mobile, and ops-inclined

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Work/Life Balance is absolutely attainable if you use your time and focus effectively. Career advancement opportunities are yours for the taking if you actively pursue development and growth opportunities (you must have smart initiative), if you are willing to wait, and if you are willing to relocate. Benefits are solid - middle of the pack for good large companies, and they make continual improvements. Many resources have been expended and made available to all people leaders to help them be better managers for their direct reports. Iron Mountain is always looking to improve. I think the most recent changes have been in everyone's favor and the growth we need might finally take hold.

    Cons

    I haven't worked for many other large corporations, and I hear this is par for most of them, but the reorganization addiction really needs to settle down a bit. This is especially true in the IT department. The disconnect between the aspirational core values and the realities of management/shareholder-driven business decisions is jarring and could use some soul-searching and reconciliation. The supervisor role is in need of a re-evaluation of duties; too much of the role is administrative and tactical, and they need much more time available to spend being mentored and developing their people leadership.

    Advice to ManagementAdvice

    I'm all for change for the better, but sometimes you need more than 6 months to see if a change worked or not. Or, let's not decide to do a change if there's strong evidence that it's not the right direction, and maybe we won't need to course-correct in 6 months. I'm not saying we should freeze up every time we are trying to make a decision. But sometimes I don't know if leadership across all levels truly owns their decisions, including the fact that it might take extra assistance and resources in the short-term in order to implement the change well and take care of unforeseen circumstances, even if we are trying to save costs in the long run.

    But the future looks good and the past year we saw some encouraging changes in leadership behavior. Emphasize the "Good to Great" mentality so that folks aren't constantly worried that the company is tanking every time we talk numbers, but rather that we're looking to be even better than the good we already are. Limit initiatives across the company and give leaders time to fully implement one before rolling out another one.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Opportunity exists for mature business with continued focus on Customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Team Leader in Boston, MA (US)
    Former Employee - Executive Team Leader in Boston, MA (US)

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Mature business with potential for growth outside of North America

    Cons

    Balance focus on International and emerging market growth with mature North America business

    Advice to ManagementAdvice

    Stay focused on the customer

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Stagnant work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Lead in Bangalore (India)
    Current Employee - Tech Lead in Bangalore (India)

    I have been working at Iron Mountain Inc full-time (more than a year)

    Pros

    Wfh and flexible timings. Nice space.

    Cons

    Culture of meetings for everything. Late night calls, support expectations, Indian management is so called not worth a bit.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Laid off in reorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Jose, CA (US)
    Former Employee - Director in San Jose, CA (US)

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Great people and service in my division but the rest of the company is poor.

    Cons

    rigid and outdated systems, policies and upper mgmt.

    Advice to ManagementAdvice

    Need to invest more in front line employees and listening to customers feedback.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    old school box management company that was struggling to evolve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    big company with typical resources and benefits, decent mid-level compensation depending upon role

    Cons

    no clear strategy, lack of stability, dying business

    Advice to ManagementAdvice

    develop a true mission and strategy, be loyal to customers and employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Sr. Mgmt makes changes without understanding customer and employee needs. Very poor decision making.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Jose, CA (US)
    Former Employee - Anonymous Employee in San Jose, CA (US)

    I worked at Iron Mountain Inc

    Pros

    great people work there that care alot.

    Cons

    too much cost costing and reorgs vs trying to manage the business in the right direction.

    Advice to ManagementAdvice

    recruit new leadership and/or promote good people within to make better decisions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    i had a great time with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Security Analyst in Bangalore (India)
    Current Employee - Information Security Analyst in Bangalore (India)

    I have been working at Iron Mountain Inc full-time (more than a year)

    Pros

    open culture.
    friendly people.
    work life balance.
    work from homes allowed depending on the team you go.
    compensation is just like any other company like infosys, wipro and a little high.

    Cons

    training depends on your managers approval. hard to get. you need to show your metal to get it .
    quick org. changes

    No opinion of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oakland, CA (US)
    Current Employee - Anonymous Employee in Oakland, CA (US)

    I have been working at Iron Mountain Inc

    Pros

    Fair, transparent, ethical, respectful. Values relationships. Goal oriented.

    Cons

    None really to speak of.

    Advice to ManagementAdvice

    Keep it going!

    Recommends
    Positive Outlook
    Approves of CEO

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