Iron Mountain Inc Reviews

Updated 28 August, 2014
Updated 28 August, 2014
380 Reviews

2.9
380 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
70 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 16 reviews)

  • Good benefits, great people to work with, always something new happening (in 23 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 13 reviews)

  • Concern for the customer as the Customer Service is poorly trained and HIGH turnover with CS (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for. work life balance is key.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Cerritos, CA (US)
    Former Employee - Sales Representative in Cerritos, CA (US)

    I worked at Iron Mountain Inc full-time for more than 3 years

    Pros

    Work Life balance is exceptional

    Cons

    Not much room for advancement

    Advice to ManagementAdvice

    Become more transparent. This is an east coast company with some old values. Changes are slow and without notice.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great place, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    Pros

    Good pay, good benefits, local management knows what there doing. Employees treated with respect.

    Cons

    I can't think of anything bad at the moment. This is a good company to work for, at least in NY

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time for more than 8 years

    Pros

    Good Benefits, Charity work they get the employees to be involved in.

    Cons

    Not employee friendly only worry about the numbers, need to focus more on employee morale and customer support.

    Advice to ManagementAdvice

    Open your eyes to the good employees you lay off, and listen and follow through on things that need to be improved.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good People, poor vision in the past. Turning it around

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Pros

    Pay is in line with similar companies

    Cons

    poor vision by upper management

    Advice to ManagementAdvice

    begin to listen to front line employees again

  6.  

    If you need a job .. Join Iron Mountain .. if you need a Career Dont!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Boston, MA (US)
    Former Employee - Senior Manager in Boston, MA (US)

    I worked at Iron Mountain Inc full-time for less than a year

    Pros

    Good Pay & benefits , Good People, Good work life balance, Company can grow 200% in revenues in next 5 years. if they have people to execute CEO's Vision.

    Cons

    Company has vision, But often hires and looses people who can execute the vision, Not a Place to make a career or grow in your career, no technology leadership. Leadership team like to get surrounded by the people they knew from past life.

    Advice to ManagementAdvice

    Evaluate the contributions of all Directors and V.P at individual , group level and their impact to Organisation. Invest in Technology and Technology IP to take Iron Mountain to next level.
    Your vision to stay competitive with Technology can only happen if you have in house Talent.
    Try to evaluate, why people are leaving Iron Mountain, though offered good pay , benefits. If you interview the people left in last 12 months you will understand what is going on at Iron Mountain.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good company that has lost its direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  Atlanta, GA (US)
    Former Employee - Consultant in Atlanta, GA (US)

    I worked at Iron Mountain Inc full-time for more than 5 years

    Pros

    Many employees care deeply about their customers, the company, and their co-workers. They are committed to acting in the best interests of all parties, furthering the success of the company and delivering real business value to their customer bases.

    Cons

    Iron Mountain was in a position of strength when the business world was initially moving from a paper to a digital model. The company could have leveraged its document management relationships with its world-wide customer base to carve out a dominant position in the digital world. Regrettably, management continued to live in the past and not acknowledge that their business model was rapidly dying. As a result, the company that was the acknowledged leader in physical document management missed the bus on transitioning to a company that could have been a major digital player in the international market. What is left is a warehousing company with an inventory of business records.

    Advice to ManagementAdvice

    Management needs to understand that there are employees that may have been good resources ten or fifteen years ago and other employees that understand current business challenges and have ideas that can help the company regain its relevancy. Iron Mountain needs to listen to the latter group and realize that game-changing ideas can originate with employees at all levels of the organization - not exclusively with management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Not so great experience

    Former Employee - Anonymous Employee  in  Boston, MA (US)
    Former Employee - Anonymous Employee in Boston, MA (US)

    I worked at Iron Mountain Inc part-time for more than a year

    Pros

    Some very good people, very good at what they do and many have been with the firm long term, remote work option good as well, pay at industry rate

    Cons

    Lost in space, no management guidance, strategic direction uncertain, very political culture where few are focused on customer because they are jockeying for position

    Advice to ManagementAdvice

    Better clarity around where the company is going, professionalize management beyond cronyism

    No opinion of CEO
  9. 1 person found this helpful  

    Good at the start but went to worse!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Bangalore (India)
    Current Employee - Software Engineer in Bangalore (India)

    I have been working at Iron Mountain Inc full-time for less than a year

    Pros

    Good Compensation, Good Place to learn

    Cons

    Please do buttering other wise you won't grow, no work from home, a lot of cost cutting

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    A fine place if you are between jobs, wouldn't recommend for the long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time for less than a year

    Pros

    Supervisors were supportive and understanding, but commanded respect. A job that doesn't require a degree

    Cons

    Not a lot of options for movement. A job that doesn't require a degree.

  11.  

    I liked the job, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor  in  Miami, FL (US)
    Former Employee - Operations Supervisor in Miami, FL (US)

    I worked at Iron Mountain Inc full-time for more than a year

    Pros

    Great benefits, good leadership, good training.

    Cons

    Very productivity driven company. Everything is measured and controlled, so there is really no room for creativity.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO

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