Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com

Iron Mountain Inc Reviews

Updated 17 October, 2014
Updated 17 October, 2014
373 Reviews
3.0
373 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
William Meaney
77 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 18 reviews)

  • Good Benefits, Charity work they get the employees to be involved in (in 26 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's ok. Culture is a little boring. They lay people off a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee Communications Manager in Boston, MA (US)
    Current Employee - Employee Communications Manager in Boston, MA (US)

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    No drama. Nice people. Cafe serves good food. Nice office.

    Cons

    They lay people off at the drop of a hat. A few months later, they rehire for the same role.

    Advice to ManagementAdvice

    Think before you lay people off.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Overall a good company to work for - if you keep your job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good location; can work from home; Different areas that you can move into. Co-workers are friendly and good.

    Cons

    Jobs being sent off-shore. Management takes pride in being unemotional and cold. Roles are very specific so getting anything done internally takes a large team.

    Advice to ManagementAdvice

    Some leaders are quite frankly that not that great. Many managers were let go but the right people didn't fill the gaps.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Core business on the decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Iron Mountain Inc full-time (more than 8 years)

    Pros

    The pay and benefits were competitive.

    Cons

    Over the past several years their core business has declined which has resulted in reduction of staff throughout the entire Organization. Opportunity for growth very flat.

    Advice to ManagementAdvice

    Look at senior leadership and make the appropriate changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 2 people found this helpful  

    Wish it ended differently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate II in Collegeville, PA (US)
    Former Employee - Customer Service Associate II in Collegeville, PA (US)

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    The employees that work there are all very friendly and easy to get along with. They are all very driven and passionate about their jobs.

    Cons

    Constant change, which is fine if you are flexible but if you are not beware. The leadership has some high points and some low points and for me the low points just dominate any of the positives.

    Advice to ManagementAdvice

    Please invest in your employees that are tenured and make them feel needed/wanted otherwise they will start looking elsewhere and the turnover rate will continue to grow.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Good Company but what will change as a REIT?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)

    I have been working at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Iron Mountain has good management practices with solid policies and procedures without getting overly bureaucratic. I have been at companies with too little structure an ones with too many. Iron Mountain has the best balance of any company I have worked for.

    Cons

    How will the future of the company change as it pursues a REIT structure? Iron Mountain has had it's share of layoffs in the past and have parted ways with many strong performers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Finance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Pros

    Global company with good benefits & on site subsidized cafeteria

    Cons

    Lots of red tape to get things done & constant changes impacting work. Lack of good leadership.

    Advice to ManagementAdvice

    Upper mgmt needs to listen to their employees

  8.  

    Not what I hoped it would be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (more than an year)

    Pros

    Independent work environment. Managers only bugged you if you didn't do your job.

    Cons

    The training was far too long, and mostly self-taught via outdated web presentations. The actual job differed significantly from the job description. It basically boiled down to being a telemarketing position.

    Advice to ManagementAdvice

    Have more of a clear view of what you want your employees to do. Some departments are fine, but mine was all over the place when it came to what our responsibilities were.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    It was ok didn't really enjoy my job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    Goid benefits and meeting new people

    Cons

    Rules some are ridiculous and some things should change like amount of time for a break and clothing because its different if you have curves

  10. 1 person found this helpful  

    Micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cdl Courier
    Former Employee - Cdl Courier

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Not much of an upside. No weekends for the most part

    Cons

    Micromanaged and pay. Room for advancement is minimal.

    Advice to ManagementAdvice

    Very little. They say they promote within but all of corporate management comes from the outside.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    10 years with IM and overall a good organisation to work for, who pay well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales/Account Management in London, England (UK)
    Former Employee - Sales/Account Management in London, England (UK)

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    People I worked with were great and the main reason why I think I stayed, good career progression.

    Cons

    Selling to internal stakeholders on big deals, loss of direction and risk taking on large deals, processes over complicated

    Advice to ManagementAdvice

    Some of the management were not good at managing or taking ownership. Take more risk and be more flexible to meet market expectations

    Recommends

Work at Iron Mountain Inc? Share Your Experiences

Iron Mountain Inc

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.