Iron Mountain Inc Reviews

Updated 22 April, 2015
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2.9
425 Reviews
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Recommend to a friend
Approve of CEO
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William Meaney
102 Ratings

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)

Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Outsourcing customer service to the Phillipines initlally irritated customers (in 14 reviews)

More Pros and Cons

Employee Reviews

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  1. enjoied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    good benefits nice co workers

    Cons

    no room for promotions, management need improve

  2. Helpful (1)

    Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Unfortunately what used to be a good company to work for is no longer true. Company change to a REIT meant a complete change of direction and the individual is no longer respected. Everything is based on how costs can be cut, how much work they can add to existing staff, getting rid of managers and putting undue pressure on supervisors, charging the customer for absolutely everything eg. Tapes... if a client requests a new label be printed, Iron Mountain charge for storage of that tape immediately even though the tape may not physically come into storage for weeks / months. Upper management kept that quiet and Customer Service found out by having to deal with a customer complaint about charges they were not expecting.
    Amazing talent let go without a second thought. Non performing amateurs retained. VP's keeping non performing managers out of favoritism and letting the hard working staff go (because these are the people who speak up and that is frowned upon).

    Cons

    Apart from the above!! It's driven to keep investors happy, no longer a long term work place. They have taken the heart and soul out of the company. Call centers closed in the US and Canada and replaced with ones in India and the Philippines. So many customer complaints about this and reduced customer care.

    Advice to Management

    Get out on your own terms before they decide you are surplus to requirements.

  3. Records Centre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supplies Specialist in Toronto, ON
    Former Employee - Supplies Specialist in Toronto, ON

    I worked at Iron Mountain Inc full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A good mix of administrative, computer related duties and hands on warehouse management.

    Cons

    Repetitive work and dusty environments

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  5. Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transportation Manager in Brampton, ON
    Former Employee - Transportation Manager in Brampton, ON

    I worked at Iron Mountain Inc full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Internal promotions, good benefits and friendly environment

    Cons

    Red tape with respect to processes

    Advice to Management

    Promote or assess individuals based on performance and experience and not personal traits that do not fit with your HR people

  6. Overall good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Burnaby, BC
    Former Employee - Sales Representative in Burnaby, BC

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good place to work if you are motivated and driven. Management allows flexibility to manage your territory as you see fit so long as you drive positive results, meeting and exceeding sales targets.

    Cons

    The company's focus has since changed in the past few years and sometimes some of the campaigns that were rolled out to the sales team were make work projects. Limited upward career mobility unless you were willing to uproot your family and move.

  7. Stable business with lots of opportunities to improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor in Toronto, ON
    Current Employee - Operations Supervisor in Toronto, ON

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Steady core business; Growing new opportunities

    Cons

    Needs lots of work for a better system/structure.

  8. Helpful (2)

    A tremendous amount of growth opportunity.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Accounts Executive in Toronto, ON
    Current Employee - Enterprise Accounts Executive in Toronto, ON

    I have been working at Iron Mountain Inc

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Exciting industry. Niche market. Great exposure to multiple verticals. Information management field of focus is inciting and demanding.

    Cons

    Very administrative. Tracking a reporting focused. Information overload at times.

    Advice to Management

    Streamline the information and balance the updates.

  9. Helpful (1)

    Good Temporary Job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Temporary in Calgary, AB
    Former Employee - Temporary in Calgary, AB

    I worked at Iron Mountain Inc

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    The management team is very nice, respectful and overall very flexible. The company brought in alot of temp workers. The physical work environment could be better, but the people are good to work with.

    Cons

    Physical work condition is harsh

    Advice to Management

    Have a more accurate understanding of the things that go on under their deparments

  10. Senior Business Development Executive, Healthcare

    Current Employee - Business Development Executive
    Current Employee - Business Development Executive

    I have been working at Iron Mountain Inc full-time (More than 3 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Stable company in the sales division, especially on the National and Vertical teams.

    Cons

    Iron Mountain is an Operations company - not a sales company. Sales compensation is clunky and this is not a forecasting/bookings culture. Though efforts are being made to change that, Sales clearly takes a back seat to Ops.

    Advice to Management

    Figure out what kind of sales team you want - and if you want to attract and keep strategic enterprise reps - figure out a way to motivate and reward them for their efforts.

  11. Senior Manager Connected Backup Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Iron Mountain Digital, A great place to build relationships and create new business opportunities.

    Cons

    Trying to run a software company with the rules of a storage company were challenging

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