Iron Mountain Inc
2.9 of 5 302 reviews
www.ironmountain.com Boston, MA 5000+ Employees

Iron Mountain Inc Reviews

Updated Apr 04, 2014
All Employees Current Employees Only

2.9 302 reviews

                             

46% Approve of the CEO

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William Meaney

(48 ratings)

45% of employees recommend this company to a friend
302 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Great work-life balance, Iron Mountain understands that your family has a priority"
    in 10 reviews
  • "Good benefits, great people to work with, always something new happening"
    in 19 reviews
Cons:
  • "lost focus of the customer service demands of a company who's top product is service"
    in 11 reviews
  • "Upper management is new so the path is uncertain"
    in 11 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Records Centre

Supplies Specialist (Former Employee)
Toronto, ON

I worked at Iron Mountain Inc full-time for more than 10 years

ProsA good mix of administrative, computer related duties and hands on warehouse management.

ConsRepetitive work and dusty environments

Yes, I would recommend this company to a friend

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Excellent Company

Transportation Manager (Former Employee)
Brampton, ON

I worked at Iron Mountain Inc full-time for more than 10 years

ProsInternal promotions, good benefits and friendly environment

ConsRed tape with respect to processes

Advice to Senior ManagementPromote or assess individuals based on performance and experience and not personal traits that do not fit with your HR people

Yes, I would recommend this company to a friend

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Overall good place to work.

Sales Representative (Former Employee)
Burnaby, BC

I worked at Iron Mountain Inc full-time for more than 3 years

ProsGood place to work if you are motivated and driven. Management allows flexibility to manage your territory as you see fit so long as you drive positive results, meeting and exceeding sales targets.

ConsThe company's focus has since changed in the past few years and sometimes some of the campaigns that were rolled out to the sales team were make work projects. Limited upward career mobility unless you were willing to uproot your family and move.

Yes, I would recommend this company to a friend

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Stable business with lots of opportunities to improve

Operations Supervisor (Current Employee)
Toronto, ON

I have been working at Iron Mountain Inc full-time for more than 10 years

ProsSteady core business; Growing new opportunities

ConsNeeds lots of work for a better system/structure.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

A tremendous amount of growth opportunity.

Enterprise Accounts Executive (Current Employee)
Toronto, ON

I have been working at Iron Mountain Inc

ProsExciting industry. Niche market. Great exposure to multiple verticals. Information management field of focus is inciting and demanding.

ConsVery administrative. Tracking a reporting focused. Information overload at times.

Advice to Senior ManagementStreamline the information and balance the updates.

Yes, I would recommend this company to a friend

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Good Temporary Job

Temporary (Former Employee)
Calgary, AB

I worked at Iron Mountain Inc

ProsThe management team is very nice, respectful and overall very flexible. The company brought in alot of temp workers. The physical work environment could be better, but the people are good to work with.

ConsPhysical work condition is harsh

Advice to Senior ManagementHave a more accurate understanding of the things that go on under their deparments

Yes, I would recommend this company to a friend

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Great People - But needs a strategic vision for future growth

Manager (Current Employee)
Boston, MA (US)

I have been working at Iron Mountain Inc full-time for more than 3 years

Pros- The People/Culture. Iron Mountain employees are bright, hard working, and cooperative. They want to do the best job possible regardless of which department you deal with. The people are by far the best thing about the company.

- Benefits and Pay - Fair. They are pretty fair and standard for a large enterprise organization.

- Layoffs - Company had two big layoffs in two years. However, the last layoff, they treated most people with dignity and respect. Gave a good severance, gave people a transition time before they had to leave, Communication was open and up front about the changes. I think the senior leadership team really treated and handled the people better the most companies I've heard about.

- Name Recognition - It's the most well known name in the document storage business. It also has a global presence and no competitors that have anywhere near the same national footprint.

Cons- Lack of strategic vision for the future. Sales people are still asked to focus on selling paper document storage - something that is quickly becoming obsolete. Commissions on other services like scanning are quite low and pricing is not competitive. Company has focused too much on short term gain of selling paper storage revenue, but how long is that going to last?

- Converted to a REIT to save on taxes - but unclear how becoming a real estate investment trust for tax breaks shows the company is looking towards to future growth and innovation in the US market.

Advice to Senior ManagementIron Mountain was once a giant in it's industry. #1 in it's field and a world class brand that was incredibly profitable and successful... BUT so was Blockbuster, Kodak, Borders, BlackBerry, Dell, Motorola, Sony, Sears.... and the list goes on. You need to pivot the ship - innovate new services and products. Stop doubling down on paper storage and invest in a real long term on strategy for growth.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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OK company to work for, but clearly has lost some of its luster

Billing Specialist (Current Employee)
Royersford, PA (US)

I have been working at Iron Mountain Inc full-time for more than 10 years

ProsWith a right attitude and a strong desire to want to do more, this organization will respond by providing excellent opportunities. I started in collections and worked my way to one of the company's top billing analysts, but only after I had applied myself by going back to school for my graduate degree and asking for more work to do. I was a trusted and valued employee there for a number of years as a result, and felt a part of a large "family", wanting to serve and support the customer base at a high level. The company culture has been better and has been communicated well by HR; it has definitely changed from when I first started with the company over 10 years ago.

ConsThe organization is undergoing a large transition by shipping most of its transactional data and work overseas as part of a cost cutting measure, although senior leadership will not communicate that to its current employees for fear of political reasons. There is not a great deal of immediate future opportunities for advancement, as there have been 3 job cuts in the last 5 years (2009-2013). The transactional data transition has not been as smooth as the senior leadership believes it has been (in fact, it's been quite rocky and very inconsistent), and the amount of customer anger is building. Issues where customers are receiving refund checks and past due statements from the organization at the same time are becoming common. In my job as a billing specialist, there were 7 different middle managers and/or VPs between myself and the CEO of the company. One VP stated in an all-employee quarterly meeting that Iron Mountain was "behind the times" when it came to job cutbacks; to me, this was a direct slap in the face to those workers that have been faithful to the organization and provided no peace to people's job security.

Advice to Senior ManagementThe organization needs to look at itself and cut out the levels of middle management (or eliminate some of the VPs) in order to improve its communication between the CEO and the employees. Transactional data processors must return back to the US, or the current overseas staff must get its collective act together before the customers' anger boils over. The company's VPs must attend a "charm school" in order to effectively communicate to its employees when job cutbacks are being announced. The company can return to its former "glory days", but only when upper management humble themselves for the mistakes they have made and hires back quality people in the US to handle its day to day work responsibilities.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Stressful and anti-social.

Anonymous Employee (Former Employee)

I worked at Iron Mountain Inc

ProsIt's a good experience type of job; learning different skills and programs. Morning hours were satisfactory, and they seemed to treat their full-time employees well.

ConsThe morale of my department was very dull, and unfriendly. I think the use of multiple tempts for different projects actually made production slower and less satisfactory.

No, I would not recommend this company to a friend

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Good company to work for but be prepared to be a small fish in a big pond.

Transportation Supervisor (Former Employee)

I worked at Iron Mountain Inc full-time for more than 8 years

ProsTwo weeks vacation to start, medical benefits are reasonable affordable, able to buy discounted stock options, good pay, good people below General Management.

ConsToo caught up in being non-union, too caught up in metrics instead of being customer-focused, stock price has not changed so to make it move new CEO laid off over 800 people in 2013-stock still hasn't moved.

Advice to Senior ManagementHaving an open door policy is useless if the people are not listened to and are lied to just to keep them quiet.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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