Iron Mountain Inc

www.ironmountain.com
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Iron Mountain Inc Reviews

Updated 2 March, 2015
Updated 2 March, 2015
413 Reviews
2.9
413 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
William Meaney
96 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Outsourcing customer service to the Phillipines initlally irritated customers (in 14 reviews)

More Highlights

Employee Reviews

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  1.  

    enjoied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    good benefits nice co workers

    Cons

    no room for promotions, management need improve

  2. 1 person found this helpful  

    Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    Unfortunately what used to be a good company to work for is no longer true. Company change to a REIT meant a complete change of direction and the individual is no longer respected. Everything is based on how costs can be cut, how much work they can add to existing staff, getting rid of managers and putting undue pressure on supervisors, charging the customer for absolutely everything eg. Tapes... if a client requests a new label be printed, Iron Mountain charge for storage of that tape immediately even though the tape may not physically come into storage for weeks / months. Upper management kept that quiet and Customer Service found out by having to deal with a customer complaint about charges they were not expecting.
    Amazing talent let go without a second thought. Non performing amateurs retained. VP's keeping non performing managers out of favoritism and letting the hard working staff go (because these are the people who speak up and that is frowned upon).

    Cons

    Apart from the above!! It's driven to keep investors happy, no longer a long term work place. They have taken the heart and soul out of the company. Call centers closed in the US and Canada and replaced with ones in India and the Philippines. So many customer complaints about this and reduced customer care.

    Advice to ManagementAdvice

    Get out on your own terms before they decide you are surplus to requirements.

    Doesn't Recommend
    Negative Outlook
  3.  

    Records Centre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supplies Specialist in Toronto, ON
    Former Employee - Supplies Specialist in Toronto, ON

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    A good mix of administrative, computer related duties and hands on warehouse management.

    Cons

    Repetitive work and dusty environments

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transportation Manager in Brampton, ON
    Former Employee - Transportation Manager in Brampton, ON

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Internal promotions, good benefits and friendly environment

    Cons

    Red tape with respect to processes

    Advice to ManagementAdvice

    Promote or assess individuals based on performance and experience and not personal traits that do not fit with your HR people

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Overall good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Burnaby, BC
    Former Employee - Sales Representative in Burnaby, BC

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good place to work if you are motivated and driven. Management allows flexibility to manage your territory as you see fit so long as you drive positive results, meeting and exceeding sales targets.

    Cons

    The company's focus has since changed in the past few years and sometimes some of the campaigns that were rolled out to the sales team were make work projects. Limited upward career mobility unless you were willing to uproot your family and move.

    Recommends
    Neutral Outlook
  7.  

    Stable business with lots of opportunities to improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor in Toronto, ON
    Current Employee - Operations Supervisor in Toronto, ON

    I have been working at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Steady core business; Growing new opportunities

    Cons

    Needs lots of work for a better system/structure.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    A tremendous amount of growth opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Enterprise Accounts Executive in Toronto, ON
    Current Employee - Enterprise Accounts Executive in Toronto, ON

    I have been working at Iron Mountain Inc

    Pros

    Exciting industry. Niche market. Great exposure to multiple verticals. Information management field of focus is inciting and demanding.

    Cons

    Very administrative. Tracking a reporting focused. Information overload at times.

    Advice to ManagementAdvice

    Streamline the information and balance the updates.

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    Good Temporary Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Temporary in Calgary, AB
    Former Employee - Temporary in Calgary, AB

    I worked at Iron Mountain Inc

    Pros

    The management team is very nice, respectful and overall very flexible. The company brought in alot of temp workers. The physical work environment could be better, but the people are good to work with.

    Cons

    Physical work condition is harsh

    Advice to ManagementAdvice

    Have a more accurate understanding of the things that go on under their deparments

    Recommends
    No opinion of CEO
  10. 3 people found this helpful  

    The ship is sinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Sales Executive
    Former Employee - Business Sales Executive

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Good benefits, Had great local leadership

    Cons

    Work life balance is no longer there. Constant change and on going downsizing. REIT status changed companies direction and their customer service disintegrated with all the changes.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Great potential but leaders not addressing real issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    Pros

    Nice, well-meaning people; strong culture of doing the right thing; belief in talent as strategy; strong financial management; commitment to social responsibility.

    Cons

    Gap between intent and execution. Very risk averse; old boy network, especially in the field; too many people who have only worked at Iron Mountain/stuck in tradition; too much DIY for employees to function efficiently (and happily).

    Advice to ManagementAdvice

    Address the "cons." Ask people to help you solve problems, create solutions -- too much input and thinking trapped at the senior level.

    No opinion of CEO

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