Iron Mountain Inc

www.ironmountain.com

Iron Mountain Inc Reviews

Updated 28 January, 2015
Updated 28 January, 2015
404 Reviews
3.0
404 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
William Meaney
93 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Outsourcing customer service to the Phillipines initlally irritated customers (in 14 reviews)

More Highlights

Employee Reviews

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  1.  

    enjoied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    good benefits nice co workers

    Cons

    no room for promotions, management need improve

  2.  

    Records Centre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supplies Specialist in Toronto, ON
    Former Employee - Supplies Specialist in Toronto, ON

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    A good mix of administrative, computer related duties and hands on warehouse management.

    Cons

    Repetitive work and dusty environments

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transportation Manager in Brampton, ON
    Former Employee - Transportation Manager in Brampton, ON

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Internal promotions, good benefits and friendly environment

    Cons

    Red tape with respect to processes

    Advice to ManagementAdvice

    Promote or assess individuals based on performance and experience and not personal traits that do not fit with your HR people

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Overall good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Burnaby, BC
    Former Employee - Sales Representative in Burnaby, BC

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good place to work if you are motivated and driven. Management allows flexibility to manage your territory as you see fit so long as you drive positive results, meeting and exceeding sales targets.

    Cons

    The company's focus has since changed in the past few years and sometimes some of the campaigns that were rolled out to the sales team were make work projects. Limited upward career mobility unless you were willing to uproot your family and move.

    Recommends
    Neutral Outlook
  6.  

    Stable business with lots of opportunities to improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor in Toronto, ON
    Current Employee - Operations Supervisor in Toronto, ON

    I have been working at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Steady core business; Growing new opportunities

    Cons

    Needs lots of work for a better system/structure.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    A tremendous amount of growth opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Enterprise Accounts Executive in Toronto, ON
    Current Employee - Enterprise Accounts Executive in Toronto, ON

    I have been working at Iron Mountain Inc

    Pros

    Exciting industry. Niche market. Great exposure to multiple verticals. Information management field of focus is inciting and demanding.

    Cons

    Very administrative. Tracking a reporting focused. Information overload at times.

    Advice to ManagementAdvice

    Streamline the information and balance the updates.

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Good Temporary Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Temporary in Calgary, AB
    Former Employee - Temporary in Calgary, AB

    I worked at Iron Mountain Inc

    Pros

    The management team is very nice, respectful and overall very flexible. The company brought in alot of temp workers. The physical work environment could be better, but the people are good to work with.

    Cons

    Physical work condition is harsh

    Advice to ManagementAdvice

    Have a more accurate understanding of the things that go on under their deparments

    Recommends
    No opinion of CEO
  9. 3 people found this helpful  

    Where is Iron Mountain headed?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Good company! Leader in the industry. Iron Mountain has good intentions to be fair to employees. Benefit package is good compared to other companies. Excellent work/life balance for many in sales. Freedom to work in the office or home thanks to VOIP technology. Most employees have been with the company for more then 10 years now. Historically, many are proud to work for this organization.

    Cons

    The industry is changing and Iron Mountain is struggling survive. Customer are no longer storing paper due to the cloud. Many layoffs and pay cuts is common place now. Most of the long term talent is gone due to salary, commission changes (on top of an unrealistic quotas to store more paper) . Every year, there is a new program. Nothing sticks long enough to measure results. The year Iron Mountain was forced to change to a REIT, the dynamics of the company changed.

    Advice to ManagementAdvice

    Stop the good talent from leaving! Dig deep in the field to have a better understanding. Money drives behavior so go back to realistic quotas. At this point, no one is happy. Morale is low!

    Get rid of some of that real estate and invest in new customer focused technology to stay relevant.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Technology is the culprit that challenges this industry (this company) and career opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Iron Mountain is an industry leader with progressive thinkers who are savvy committed business people; the Company does what is anticipated to provide a competitive work environment, benefits and culture to compete for top talent. Overall this is a very good company and the men and women who work there are committed to the goals of the organization and the teams who support the business.

    Cons

    With widespread use of the internet and hand-held powerful communication devises, the promise of a paperless society has arrived and in a form that changes the need for hardcopy records management. The cons in working with a company like Iron Mountain is not the fault of the company or its competitors (also suffering). Technology is the culprit and threatens the ability to hit sales growth targets. Based on the world increasingly becoming paperless and this is a declining market, for those in any type of paper business, career opportunities should be regarded as short-term. If under 60, this is not your retirement company.

    Advice to ManagementAdvice

    People in leadership roles are under-served as recipients of HR best practices and attention.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Jersey City, NJ (US)
    Former Employee - Customer Service Associate in Jersey City, NJ (US)

    I worked at Iron Mountain Inc

    Pros

    -Opportunities to grow (but not expressed to employees)
    -Bonuses
    -Staff Lunches
    -Diversity

    Cons

    -Poor management
    -Lack of training
    -Office culture lacking
    -Go by the book management style
     -dark offices/cubicles

    Recommends
    Positive Outlook
    No opinion of CEO

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