Interstate Hotels

  www.interstatehotels.com
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Interstate Hotels Reviews

Updated 15 July, 2014
Updated 15 July, 2014
51 Reviews

3.2
51 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jim Abrahamson
11 Ratings

Employee Reviews

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  1.  

    A good place to pick up the basics of the hospitality industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You get great rates at hotels that the company runs!

    Cons

    Some challenges in moving between departments.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Invested in their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales  in  Scottsdale, AZ (US)
    Current Employee - Director of Sales in Scottsdale, AZ (US)

    Pros

    Flexibility in schedule, depending on your position
    Very open forum for feedback from field staff to upper level executives
    Engaging leadership
    Training and growth opportunities

    Cons

    no tuition reimbursement
    compensation is competitive but not considered leader in the industry

    Advice to ManagementAdvice

    Continue to engage field associates in decision making. It is working. People feel valued when they are listened to and actions are taken. Consider Tuition reimbursement to encourage staff to continue education. Review benefits packages for field-level associates and consider the overall value.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Strong Company with many opportunities but struggles with IT issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Finance
    Current Employee - Director of Finance

    Pros

    Extremely intelligent people always willing to assist you.
    Industry leader providing you with excellent experience
    Rapid Growth

    Cons

    You are just one of many
    Will not listen to others ideas
    The IT department is the absolute worst in the business
    More of a CYA company than I'd prefer.
    Bonuses are terrible. Change the criteria each year to fit the company.

    Advice to ManagementAdvice

    Your bonus structure sucks. You should really consider being more competitive.
    Your IT department is the worst in the land. You should stop accepting excuses from the IT dept heads and over-haul it.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Worked with a great team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Agent  in  Raleigh, NC (US)
    Former Employee - Guest Services Agent in Raleigh, NC (US)

    Pros

    I really enjoyed my co-workers. The managers empowered us to solve problems for guests on our own. The benefits were good, with inexpensive medical coverage. Pay was decent. Great recognition for a job well done, generally felt valued as an employee.

    Cons

    Communication between departments, at least in the large hotel I worked at was lacking, so it made completing some tasks difficult. Assistant managers were supportive but were very overworked, usually working 60+ hours a week while higher level managers were going home earlier. I constantly felt bad for them.

    Advice to ManagementAdvice

    Assistant mangers were overworked, needed to have at least three assistant mangers at the front desk instead of just two.

    Recommends
    No opinion of CEO
  6.  

    No growth or value of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Spokane, WA (US)
    Current Employee - Front Desk Agent in Spokane, WA (US)

    Pros

    The job provides benefits to full time employees.

    Cons

    Benefits cost way to much for an employee to afford good coverage. No chance of advancement cause they promote friends of higher ups. Management doesn't reward loyalty or treat long time employees with any respect.

    Advice to ManagementAdvice

    Show your employees that have been loyal and stayed with the company for years so respect. Even if it isn't advancement where possible at least think of them first with regaurds to schedules and holidays

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    An ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Atlanta, GA (US)
    Current Employee - Sales Manager in Atlanta, GA (US)

    Pros

    Interstate is the largest hotel management company in the world...you always have opportunities (although most are lateral moves)!

    Cons

    Management does not seem to be consistent for each hotel...the culture of the hotel is really dependent on which ownership group management is reporting to. Most of my co-workers, including myself, do not have a work-life balance and are not appreciated for the work they do. Teams are always understaffed and management thinks we can do more with less people in order to make ownership more money.

    Advice to ManagementAdvice

    Spend more money on talent, training and recognition....it will go a long way for employee satisfaction AND hotel service.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    A good company to grow with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Stable with great opportunities to advance. The company keeps a list of employees to watch for advancement, and always looks within before outside. They are a great company to work with, and while large, do make efforts to make you feel like family.

    Cons

    They manage for a great deal of owners; the communication and expectations can a challenge given you truly serve two masters in my position. I will say, even these challenges do assist you in buidling your craft, and do not detract from my happiness in my position.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Business Lead  in  Arlington, VA (US)
    Former Employee - IT Business Lead in Arlington, VA (US)

    Pros

    Work life balance was great. Management team was lenient and understanding. Learned a lot. Got to work with a bunch of different things and everyday was pretty much never the same. Great for a first job experience in learning, but may/can spoil you and think this is the norm in every company environment. The colleagues are very friendly and the working environment was great.

    Cons

    Responsibilities and work kept increasing, while compensation never did and was way below the average. Even though management was lenient and understanding, they did not know when to basically "put the foot down" and make decisions. Also, management would ask employees what they think of one thing, but then do the complete opposite, basically trying to show they care what employees think, but not really listen.

    Advice to ManagementAdvice

    It seemed like the company does not try hard to retain its employees. The company rather hire someone new and not even try to retain and value what they have.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Not just repulsive....BREATHTAKINGLY REPULSIVE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Captiva, FL (US)
    Former Employee - Anonymous Employee in Captiva, FL (US)

    Pros

    You will get a paycheck for the work that you do. But it is not enough to make up for the way you are treated.

    Cons

    The management is quite possible the worst I have seen anywhere. I am not quite sure how these people ever advanced to their current positions.

    Advice to ManagementAdvice

    Actually caring about someone other than yourselves might go a long way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    It's about who you are

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great recognition programs… so many great things about this company if they change some of the corporate people.

    Cons

    Too many conferences for no reason. If your parents know the CEO… you will definitely get the job with $$$$ ...

    Advice to ManagementAdvice

    Hire the right people who you know they can do the job not who don't have a clue about hotel business. Be Fair to succeed. Please enough protocol…

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