Intersections

  www.intersections.com
  www.intersections.com

Intersections Reviews

Updated 24 October, 2014
Updated 24 October, 2014
37 Reviews
2.8
37 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Intersections Chairman and CEO Michael R. Stanfield
Michael R. Stanfield
21 Ratings

Employee Reviews

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  1.  

    Challenging place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Administration in Chantilly, VA (US)
    Former Employee - Office Administration in Chantilly, VA (US)

    I worked at Intersections full-time (more than 8 years)

    Pros

    Great people, good salary, short commute

    Cons

    Management is too busy to care

    Advice to ManagementAdvice

    Training your employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    A good skill building place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intersections full-time (more than 3 years)

    Pros

    A great place to work to develop customer service skills in a call center environment.

    Cons

    The company is closing in December 2014.

    Advice to ManagementAdvice

    I was able to advance from an agent to a CP2, to a supervisor.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    The company is in transition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, Business Development in Chantilly, VA (US)
    Former Employee - Director, Business Development in Chantilly, VA (US)

    I worked at Intersections full-time (more than 10 years)

    Pros

    The best things about INTX are the people.

    Cons

    There is no corporate strategy.

    Advice to ManagementAdvice

    Come up with a strategy so employees understand corporate goals.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Learned a lot, had a great manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chantilly, VA (US)
    Former Employee - Anonymous Employee in Chantilly, VA (US)

    I worked at Intersections full-time

    Pros

    The people at Intersections are great. Committed and passionate about helping people. There's a lot of flexibility in hours, working at home.

    Cons

    Lots of organizational turmoil. Policies are inconsistent between departments. Some might allow flex time, working at home. Others don't. Rumor mill is very active. Favoritism is rampant.

    Advice to ManagementAdvice

    Salary review, transparency.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Business Analyst in Chantilly, VA (US)
    Former Employee - IT Business Analyst in Chantilly, VA (US)

    I worked at Intersections full-time (more than 5 years)

    Pros

    Very nice group of people to work with. They allowed you to be very flexible with your time. Allowing their folks to get those odd thing done during work hours like doctor's appointments.

    Cons

    Lack of investment in new technology and training. In the end their were some leadership issues in the IT department. lack of direction and moving staff around into roles they were uncomfortable being in.

    Advice to ManagementAdvice

    Get some real direction

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Horrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer in Chantilly, VA (US)
    Former Employee - Developer in Chantilly, VA (US)

    I worked at Intersections full-time (more than an year)

    Pros

    Frankly, there is no upside in working for this company

    Cons

    Treatment of employees. I was given a bonus for "doing a great job" then fired 4 months later with my 2nd level manager, at the time, stating it wasn't working out. Frankly, I didn't care for him much and I heard, through others, that the feeling was mutual. I have heard from co-workers that the same tactics were used to let them go. Unless your are absolutely desperate, I would think long and hard.

    Advice to ManagementAdvice

    Stop treating your people like garbage!

    Doesn't Recommend
    Disapproves of CEO
  8.  

    it was a real hard challenge but a learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ces in Altavista, VA (US)
    Former Employee - Ces in Altavista, VA (US)

    I worked at Intersections full-time (less than an year)

    Pros

    was trained on Credit reports and how the credit system works . and FCRA trained and in office air conditioned

    Cons

    call center sitting in one place for long periods of time not able to move .

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Dysfunctional and Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Chantilly, VA (US)
    Current Employee - IT Manager in Chantilly, VA (US)

    I have been working at Intersections full-time (more than 5 years)

    Pros

    Convenient location that's nearby shops, restaurants, major highways, and Dulles airport

    Cons

    Slow to market and slow to react; Market is now saturated with competitors; Toxic relationship between business and IT; Backstabbing and political infighting; Executive management with overblown egos; Out-of-touch CEO; Mediocre benefits; No 401k matching; No bonus plan; Very limited IT career growth unless someone leaves while very top heavy on the business side; Little time for training, let alone budget set aside for it; Upper/Executive management has little interest in conducting all-hands meetings (but are not honest about them anyway); Worst communication ever including HR and departments not sharing reorg/promotions/new staff announcements,etc.

    Advice to ManagementAdvice

    Don't put employees on edge by announcing pending layoffs but no timeline; Don't lay off staff without providing any advance notice to direct managers; If a house cleaning of the executive staff is going to be done, don't do a halfway job; The CEO needs to step down if the company wants to reverse the downward spiral;

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Budget cuts, lack of business direction, no career growth, lousy pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Intersections full-time (more than 3 years)

    Pros

    Most of the ppl are really nice to work with although there are some folk who have been there too long that are overly opinionated which ends up being a negative. There is a lot of work to keep you busy. Great from a commuting standpoint especially if you live in the Chantilly area. Mostly flexible management. HR has some fun events to keep the company morale high even though it is generally low.

    Cons

    Confused Business leaders with a lot of verbal 'fluff' but no real direction on company prospects especially given that revenue has been on a constant decline for the past year. There is literally little to no career growth and no hierarchical structure. Very top heavy with managers but no solid training as individuals get promoted to these roles. Pay increases are negligible so try to get in with your upper salary range because don't expect much in terms of raises. Some of the folk who have been there over 6 years are difficult to deal with. They are a distraction as new executive management try to change the process of how things move from one phase to the next within IT. Overall I would not recommend this company to friends as the prospects are not looking good for this company given that we are competing against our own partners in the identity theft market. A lot of knowledgable folk are leaving the company which puts the company in a bigger predicament especially since they are not hiring due to budget cuts.

    Advice to ManagementAdvice

    Be open to ideas and stop pointing fingers. The blame game gets us nowhere. Also communicate with your employees about what the short term and long term goals are for the company. Morale is low because everything is discussed behind closed doors and there is no direction.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great learning experience, but moral is deteriorating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Development in Chantilly, VA (US)
    Former Employee - IT Development in Chantilly, VA (US)

    I worked at Intersections full-time (more than 10 years)

    Pros

    I can personally attest to the potential for professional growth and learning. The people are hard-working and lifelong friendships can easily be found.

    Cons

    The company has undergone many changes over the last few years, and overall moral has deteriorated. Discord among directors, and senior and mid-level management has created a confusing and stressful work environment. Long hours are expected with little appreciation and work-life balance is no longer something that can be found.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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