Internap Network Services

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Internap Network Services Reviews

Updated 19 August, 2014
Updated 19 August, 2014
36 Reviews

2.4
36 Reviews
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
24 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    If you have to...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits were ok, commission was good. Base salary was ok.

    Cons

    A lot of turnovers, several a year. Not many advancement opportunities. Some manager aren't willing to allow working from home.

    Advice to ManagementAdvice

    Follow through with the round table discussions with employees and LISTEN.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Company with no vision and less than transparent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Diverse portfolio of solutions.
    Some very intellectual individuals; many desire the ability to do better and more...
    Compensation is on the upper end

    Cons

    No vision except, in CEO's mind...
    Company lacks transparency at the executive level
    People promoted to leadership roles with NO leadership experience
    More than a 60% turnover in sales individual contributor roles
    The few "sacred cows"...
    Hired to "run my own business" but are not provided support and road map for success
    HR group is very weak - on-boarding is shove them in the deep end and see who swims
    CEO has to approve deal margins...

    Advice to ManagementAdvice

    Decimate information as to vision, direction, strategic goals

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Negative comments on Glassdoor are quite accurate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay and benefits. Could be a world class company

    Cons

    Cronyism is supreme at Internap. If you're a VP or above or best buddies with a VP, you can do no wrong. Basically the company is run by VP's only. Anyone below that level is an idiot. Only the chosen few are capable of making decisions. The irony is with the current "decision makers" turnover is astronomical and the decisions they make have been catastrophic to the company. Yet, the same "few" continue to pat themselves on the back. Zero accountability at the VP level. Internap is the type of company that could read all the negative reviews and take none of it to task. Arrogance at it's best.

    Advice to ManagementAdvice

    It's the people below the VP level that are actually making money for the company and servicing the customers. How about actually listening to the people that are running the company (hint, its not the VP's)? Instead the culture encourages employees to keep their mouth shut "or else"

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great work associates, great place to learn

    Cons

    rebranding of company, products, focus every 6 months

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Cloudy and forecasting storms.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good work/life balance is possible.

    Cons

    Direction and leadership is non-existent. Very little ability to execute on projects.

    Advice to ManagementAdvice

    Decide who Internap wants to be and do whatever it takes to become that entity. Being a little valuable to everyone really means you are nothing to most.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    There's a reason Internap is always hiring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Atlanta, GA (US)
    Current Employee - Software Engineer in Atlanta, GA (US)

    Pros

    Lots of stuff to do. You probably won't be bored here at all. If you like mending outdated code written by people who left long ago you will love it here.

    Cons

    Terrible management style. No spending on infrastructure or equipment for employees. Developer workstations are so badly outdated and bad that most developers buy Macbook Pro's with their own money just to have a usable computer suitable for software development. Their internal version control system is majorly outdated and has no documentation at all.

    Childish management tactics such as banning work from home arrangements and flex time. Underhanded practices where if you were no longer "liked" you got bad projects with unrealistic time frames and you were no longer invited to group meetings.

    There's no work life balance at Internap. Vacation time is difficult to schedule due to the "always understaffed" way that they arrange the teams. Developers are expected to be available 24/7 to answer e-mails and phone calls which can get tiresome with many offsite teams in different time zones. Their entire HR department is "outsourced" to ADP if you do bother anyone from the HR team from their web browsing they will respond with "oh you can do that on the portal" rather than actually try and help you.

    There's a huge emphasis on appearances here more than substance. If you are someone that does not fit well into the "corporate drone" category you will be overloaded with work no one else wants to do and constantly in fear of losing your job. People who are corporate drone types get preferential treatment and honestly don't have to do much other than surf the web and occupy cubicles for show between the hours of 9am to 5pm.

    Advice to ManagementAdvice

    Find another line of work. It's obvious you don't have a clue. Treating talented developers like children only drives them away in huge numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Terrible environment... NEGATIVE ATTITUDES, Stay away if you are a positive professional person!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance and Accounting  in  Atlanta, GA (US)
    Current Employee - Finance and Accounting in Atlanta, GA (US)

    Pros

    Flexible schedule...great environment if you dummy down and become a favorite

    Cons

    Horrible environment, favortism, office politics, negative attitudes, gossip, verbal confrontations and humiliation. Will not properly teach new employees Internap processes but expect good results.Most senior employees are intimadated by new talent.

    Advice to ManagementAdvice

    Stop participating in / (allowing) the messy behaviors of your employees and managers to continue and running great employees off from the company

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    High employee turnover rate for a reason...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineering  in  Atlanta, GA (US)
    Former Employee - Software Engineering in Atlanta, GA (US)

    Pros

    good PTO benefits 3 weeks (which is *not* paid off when you part with the company), decent medical insurance (which does *not* start until 30 days from hire date)

    Cons

    no unified technology leadership, lots of internal politics and conflicting agendas, frequent reorganizations with layoffs

    Advice to ManagementAdvice

    You won't make much progress with people who agree with you on everything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Work-life balance is tilted in the wrong direction here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA (US)
    Current Employee - Anonymous Employee in Atlanta, GA (US)

    Pros

    For most job areas, compensation is competitive; Benefits are competitive; Company's product offering and strategy has a good chance to do well; Competent operations leadership

    Cons

    Some occasional sub-optimal short-sighted decisions driven by earnings reporting (fortunately not as severely as some other companies); Ongoing various issues have contributed to *years* of continual "crisis mode" management and high employee turnover due to staff burnout and utter lack of work-life balance for back-office people

    Advice to ManagementAdvice

    Faster information is great. Burning out the workforce to achieve it and contributing to high employee turnover may not be an effective strategy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Sorry but company is increasing expenditures on R&D and massively investing in infrastructure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    2007 - 2009 2010 - 2012 Growth
    R&D Expense + Capitalized Software 14.8 25.5 72%
    Nice people where everyone can make a difference

    Cons

    Business Units, Engineering, and Ops don't work closely enough together
    Some missteps could have been avoided in the past by focusing on fewer products and initiatives
    Weak recruiting process

    Advice to ManagementAdvice

    Focus on fewer products/initiatives
    Align BU/Ops/Engineering/sales and marketing
    Upgrade HR

    Recommends
    Positive Outlook
    Approves of CEO

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