Hyatt Reviews

Updated 16 April, 2015
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3.8
823 Reviews
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Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
274 Ratings

Pros
  • Hyatt gives great benefits and really care about their employees (in 43 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 31 reviews)

Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 30 reviews)

  • Extremely long hours hours for a handful of positions (in 51 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Overall a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunities to grow and develop, if willing to move

    Cons

    Long Hours, but great teams, which make it worth it

    Advice to Management

    Focus on middle management as much as on line employees

  2. Helpful (1)

    Good atmosphere, great staff!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server
    Current Employee - Banquet Server

    I have been working at Hyatt part-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good starting wages, flexible, great staff.

    Cons

    Constantly changing management, stressful work environment

    Advice to Management

    Promote from within and try to minimize management turnover

  3. Dissapointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Vancouver, BC
    Former Employee - Front Desk Agent in Vancouver, BC

    I worked at Hyatt full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Big corporation. Competitive wage. Downtown. Seasonal jobs.

    Cons

    Management does not have any value for employees. When you come with a problem to them the answer is this is how it is take it or leave. They give you a filling that you can be replaced anytime and that you are worthless. The entire corporation is build to tell you how important you are for the company but turn around and ditch you at first occasion.

    Advice to Management

    Learn to appreciate listen and support your employees. Don't think you are the god. Management is not giving only orders is solving problems as well, coaching empowering and supporting.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company. Excellent training.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Free lunch. Free nights at any Hyatt worldwide.

    Cons

    Open every day of the year

  6. Great starting point in the hospitality industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Server in Toronto, ON
    Former Employee - Banquet Server in Toronto, ON

    I worked at Hyatt part-time (less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The staff are all very helpful and approachable. Senior management is very understanding yet able to be stern when needed. The responsibilities of a banquet server do not include difficult tasks so it is not very strenuous.

    Cons

    The work environment was friendly but the employees in my department were much older (40+) so I didn't have much of a relationship with them. I'm in my early 20s. Therefore my shifts weren't all that exciting. The employee dynamic wasn't what I particularly liked.

  7. Good intentions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in Calgary, AB
    Current Employee - Anonymous Employee in Calgary, AB

    I have been working at Hyatt full-time (less than a year)

    Pros

    -The company prides themselves on customer service.
    -They hard try to convey the importance of having happy employees.
    -Everyone is extremely friendly and there is a strong team atmosphere.
    -There is a great emphasis on fun and not taking yourself too seriously

    Cons

    This is a service industry job and therefore the pay is not great. During slow times hours are cut and during busy times you are expected to work a lot of overtime.

  8. Food and beverage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outlets Assistant Manager in Toronto, ON
    Current Employee - Outlets Assistant Manager in Toronto, ON

    I have been working at Hyatt full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Room for growth and long term career

    Cons

    high turn over in F&B.

  9. Newer management techniques were very encouraging and the company had great ideas for continual improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Meeting Concierge in Vancouver, BC
    Former Employee - Meeting Concierge in Vancouver, BC

    I worked at Hyatt full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The training and experience was impressive!

    Cons

    The union makes it hard to deal with disgruntled, lazy employees.

    Advice to Management

    To the managers who were with the company for a long time... keep an open mind to new techniques and ways of dealing with your staff. You'll get more out of them that way.

  10. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Vancouver, BC
    Current Employee - Server in Vancouver, BC

    I have been working at Hyatt

    Approves of CEO
    Approves of CEO

    Pros

    Friendly all associates, good benefit

    Cons

    unstable job and seasonal job

    Advice to Management

    They are great, they care about all associates, very hard worker and friendly.They are great, they care about all associates, very hard worker and friendly.

  11. It was good for individuals who look for short term jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC

    I worked at Hyatt

    No opinion of CEO
    No opinion of CEO

    Pros

    Flexible work hours, employee diversity, entry-level jobs

    Cons

    Managers do not care about the employees that much

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