Hyatt

  www.hyatt.com
  www.hyatt.com

Hyatt Reviews

Updated 30 October, 2014
Updated 30 October, 2014
665 Reviews
3.8
665 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
219 Ratings

Review Highlights

Pros
  • Hyatt gives great benefits and really care about their employees (in 42 reviews)

  • The company tries hard to keep employees happy, and provides fairly good benefits (in 29 reviews)


Cons
  • Poor work life balance, it can bevery hard to make plans around your work schedule (in 29 reviews)

  • Extremely long hours hours for a handful of positions (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time (more than 5 years)

    Pros

    Great opportunities to grow and develop, if willing to move

    Cons

    Long Hours, but great teams, which make it worth it

    Advice to ManagementAdvice

    Focus on middle management as much as on line employees

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Dissapointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Vancouver, BC
    Former Employee - Front Desk Agent in Vancouver, BC

    I worked at Hyatt full-time (more than an year)

    Pros

    Big corporation. Competitive wage. Downtown. Seasonal jobs.

    Cons

    Management does not have any value for employees. When you come with a problem to them the answer is this is how it is take it or leave. They give you a filling that you can be replaced anytime and that you are worthless. The entire corporation is build to tell you how important you are for the company but turn around and ditch you at first occasion.

    Advice to ManagementAdvice

    Learn to appreciate listen and support your employees. Don't think you are the god. Management is not giving only orders is solving problems as well, coaching empowering and supporting.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great company. Excellent training.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt

    Pros

    Free lunch. Free nights at any Hyatt worldwide.

    Cons

    Open every day of the year

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great starting point in the hospitality industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Server in Toronto, ON
    Former Employee - Banquet Server in Toronto, ON

    I worked at Hyatt part-time (less than an year)

    Pros

    The staff are all very helpful and approachable. Senior management is very understanding yet able to be stern when needed. The responsibilities of a banquet server do not include difficult tasks so it is not very strenuous.

    Cons

    The work environment was friendly but the employees in my department were much older (40+) so I didn't have much of a relationship with them. I'm in my early 20s. Therefore my shifts weren't all that exciting. The employee dynamic wasn't what I particularly liked.

    Recommends
    Neutral Outlook
  6.  

    Good intentions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in Calgary, AB
    Current Employee - Anonymous Employee in Calgary, AB

    I have been working at Hyatt full-time (less than an year)

    Pros

    -The company prides themselves on customer service.
    -They hard try to convey the importance of having happy employees.
    -Everyone is extremely friendly and there is a strong team atmosphere.
    -There is a great emphasis on fun and not taking yourself too seriously

    Cons

    This is a service industry job and therefore the pay is not great. During slow times hours are cut and during busy times you are expected to work a lot of overtime.

  7.  

    Food and beverage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outlets Assistant Manager in Toronto, ON
    Current Employee - Outlets Assistant Manager in Toronto, ON

    I have been working at Hyatt full-time

    Pros

    Room for growth and long term career

    Cons

    high turn over in F&B.

    Recommends
    Neutral Outlook
  8.  

    Newer management techniques were very encouraging and the company had great ideas for continual improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Meeting Concierge in Vancouver, BC
    Former Employee - Meeting Concierge in Vancouver, BC

    I worked at Hyatt full-time (less than an year)

    Pros

    The training and experience was impressive!

    Cons

    The union makes it hard to deal with disgruntled, lazy employees.

    Advice to ManagementAdvice

    To the managers who were with the company for a long time... keep an open mind to new techniques and ways of dealing with your staff. You'll get more out of them that way.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Vancouver, BC
    Current Employee - Server in Vancouver, BC

    I have been working at Hyatt

    Pros

    Friendly all associates, good benefit

    Cons

    unstable job and seasonal job

    Advice to ManagementAdvice

    They are great, they care about all associates, very hard worker and friendly.They are great, they care about all associates, very hard worker and friendly.

    Approves of CEO
  10.  

    It was good for individuals who look for short term jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC

    I worked at Hyatt

    Pros

    Flexible work hours, employee diversity, entry-level jobs

    Cons

    Managers do not care about the employees that much

    No opinion of CEO
  11.  

    Finance Position at Hyatt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Hyatt

    Pros

    It is a leading company in the hospitality industry. It has its standard process of doing business. The additional employee benefits are great for those who loves travelling.

    Cons

    limited support from management and peers. There is little on the job training opportunities. The compensation is also so so.

    Advice to ManagementAdvice

    Managers at Hyatt should pay more attention to employees in terms of their career advancement, as well as the on the job training.

    No opinion of CEO

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