Hotels.com

www.hotels.com

Hotels.com Reviews

Updated 21 January, 2015
Updated 21 January, 2015
38 Reviews
3.7
38 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
5 Ratings

Employee Reviews

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  1.  

    Work with highly specialised digital talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing in London, England (UK)
    Current Employee - Digital Marketing in London, England (UK)

    I have been working at Hotels.com full-time (more than 3 years)

    Pros

    Informal
    Promotions based on merit, not on age and other more traditional determining factors
    Good travel perks
    Company offsite once per year
    Not as political as Expedia, the sister company
    Amazing offices in London
    International travel between London, HK, Dallas, Sydney, Sao Paolo and other offices

    Cons

    Honestly not many to mention. Would struggle to name them

    Recommends
    Positive Outlook
  2.  

    Fun, State-of-the-Art, Huge eCommerce company, Technology driven from London!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Technology in London, England (UK)
    Current Employee - Director Technology in London, England (UK)

    I have been working at Hotels.com full-time (more than 3 years)

    Pros

    - Industry
    - Technology
    - Work life balance
    - Lean startup culture
    - Fun place to work for

    Cons

    - Office a little crowded, but I think its getting sorted out

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Best of both world !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech in London, England (UK)
    Current Employee - Tech in London, England (UK)

    I have been working at Hotels.com full-time (more than 3 years)

    Pros

    Dtartup mentality but financial power of a large organization (best of both world)
    We work hard we play hard, amazing office in central London
    Collaborative culture, global exposure

    Cons

    very marketing centric, sometimes hard to promote technology innovation

    Advice to ManagementAdvice

    be more open to innovative concepts/features

    Recommends
    Positive Outlook
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  5.  

    Modern management

    Former Employee - Senior SEM Specialist in London, England (UK)
    Former Employee - Senior SEM Specialist in London, England (UK)

    I worked at Hotels.com as a contractor (less than an year)

    Pros

    Great office, multi-cultural, hassle-free environment, socializing activities.

    Cons

    Hard to stand out, low sinergy.

    Advice to ManagementAdvice

    Encourage and pay attention to ideas and opinions from employees at all levels.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Specialist in Springfield, MO (US)
    Current Employee - Travel Specialist in Springfield, MO (US)

    I have been working at Hotels.com full-time (more than 5 years)

    Pros

    Travel benefits, a lot of vacation time. positive environment.

    Cons

    I don't have any cons about working here.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Not the greatest pay, but a fun work environment and great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Editor/Writer
    Former Employee - Editor/Writer

    I worked at Hotels.com full-time (more than an year)

    Pros

    People here are professional and friendly. It's a good working environment. They don't micromanage and allow you to work independently. Great way to get your foot in the door.

    Cons

    Technology equipment and software is pretty outdated. Definitely could use improvement in the innovation department.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Felt like a prison, and the phone were shackles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent in Springfield, MO (US)
    Current Employee - Sales Agent in Springfield, MO (US)

    I have been working at Hotels.com full-time (less than an year)

    Pros

    If you're unbelievably good at telesales and enjoy a fast-paced work environment in which "positive thinking" and a cheerleader mentality win the day, you'll love it here and you will probably make good money. For those invested in the job, there are opportunities to move upward.

    Cons

    If you're an average-to-good telesaleperson, you'll make slightly above minimum wage, like most people here do. Success depends largely on ruthlessness and an "us versus them" approach to customer service.

    Whether or not you make commission depends on many different factors, a large percentage of which lie totally outside of your control. This has been especially true ever since they implemented a phone system that directs high-paying customers to high-selling salespeople, and low-paying customers to low-selling salespeople, resulting in a vicious circle.

    People are marked off for taking bathroom breaks outside of pre-allocated break times, regardless of whether or not they have notes from a doctor.

    There is a fake "cheerleader" atmosphere that many will find cloying and off-putting. The building itself can start to feel like a prison after a while, and you will be marked off for taking bathroom breaks outside of your pre-allocated break times, regardless of whether or not you have a doctor's note.

    Hotels.com are particularly bad at working with the disabled, refusing to assist those who have trouble walking with parking issues. Additionally, it's like pulling teeth to get them to accommodate the disabled with the necessary seating arrangements. Those with hearing problems will have to pay out of their own pockets to acquire a special headset.

    Finally, hotels.com are big fans of changing the terms of your contract without warning. Be very careful before agreeing to new terms.

    Advice to ManagementAdvice

    Positive: Keep up the good work when it comes to motivating your employees and making them feel at ease. Most managers genuinely excel in this area. It is not because of, but rather in spite of your management efforts that many of us are dissatisfied with our job.

    Negative: Don't lie so much to your employees. Many of us are a lot smarter than you think, and to us it's obvious when you're playing mind games.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Stressful job but good pay and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lodging Support Services Agent in Springfield, MO (US)
    Former Employee - Lodging Support Services Agent in Springfield, MO (US)

    I worked at Hotels.com full-time (more than 3 years)

    Pros

    Good pay with yearly increases, benefits, bonuses and time off. Great co-workers. There are some great supervisors that are willing to help you. Ask you fellow employees about the supervisors because you will be able to bid for new hours 1 or more times a year depending on new hires. You may not get the hours you want the first time but hang in there. You will bid again in a few months.

    Cons

    Time off must be requested in advance even if sick. Stressful job with daily pressures. Large turnover rate. Make sure you get a copy of all procedure changes and not just verbally. If you have kids and need to work days Mon-Friday, it won't happen at first but stick with the job. Time goes by fast and you will get the hours you need.

    Advice to ManagementAdvice

    To only some supervisors and leads, be consistent and stop playing favorites. Be more invested in all employees under you.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great place to learn independently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in London, England (UK)
    Former Employee - Marketing in London, England (UK)

    I worked at Hotels.com as an intern (less than an year)

    Pros

    You are given a great autonomy to learn and develop knowledge without being micromanaged. Twice a month on a Friday there was free breakfast provided from Paul which was a wonderful treat. There are also regular beer and pizza evenings where staff are encouraged to engage more.

    Cons

    Everything is done in the last possible minute without long term planning. Many employees appear to promoted to management for being good at their job without management training and therefore have a lack of empathy towards staff.

    Advice to ManagementAdvice

    Make some long term decisions to give employees enough time to execute effectively.

    Recommends
    Positive Outlook
    Approves of CEO

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