Home Instead Senior Care

www.homeinstead.com

Home Instead Senior Care Reviews

Updated 26 January, 2015
Updated 26 January, 2015
253 Reviews
3.3
253 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Roger Baumgart
49 Ratings

Review Highlights

Pros
  • Great group of people who want to make a difference and help seniors (in 10 reviews)

  • Flexible hours that work around your schedule (in 17 reviews)


Cons
  • Hounded you for shifts even if you couldn't work, low pay, poorly managee (in 17 reviews)

  • No benefits back then in 2010 and unreliable caregivers relieving one from a shift (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Has been an awesome experience giving me the opportunity to make a difference in Seniors Lives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Giver
    Current Employee - Care Giver

    I have been working at Home Instead Senior Care part-time (less than a year)

    Pros

    Opportunity to make a difference in Seniors lives.
    Flexible Hours

    Cons

    Not enough hours
    Pay in not substantial

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Was rewarded for EXCELLENT service by passively being laid off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Caregiver in Etobicoke, ON
    Former Employee - Caregiver in Etobicoke, ON

    I worked at Home Instead Senior Care part-time (more than a year)

    Pros

    Wonderful clients, varied placements: hospice, etc. Great families. Lots of opportunities to meet coworkers through paid info sessions ex: Alzheimer's training, first aid and food safety.

    Cons

    Poor wages. Lack of respect for front line workers by office staff. Poor communication. No benefits.
    I want to start out by saying that ALL of the clients I had through this company complimented my work 100%, I even received the caregiver of the month award. I worked with this company for over 9 months before I was told that I would be taken off of a main (a higher paying client) assignment immediately. I had slight health issues that the time that occasionally caused me to run late. This was the reason I was taken off of the roster, no warnings. NOTHING. I was told that I would be placed somewhere else but never heard back. I realized that this was their way of basically firing me without "letting me go". 2 weeks without communication from them and I called and explained how unprofessional it was of them to keep me stranded. I explained that I had a mortgage to make and their lack of communication was completely unprofessional and disrespectful. I asked if they wanted me to stop by to return my badge and their material/ documents and they said no.

     Also, I later learned that the client's family was FURIOUS that I was taken off as caregiver an shortly after stopped dealing with homeinstead.
    -M

    Advice to ManagementAdvice

    Pay your front line staff (caregivers, PSW's) more and treat them with CARE and respect. Without them, your company is nothing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    get a job at a legitimate company-don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Home Instead Senior Care

    Pros

    none- people who care about seniors will find an ethical place to work

    Cons

    no money, hours or a reference when your future employer learns that you worked for these guys

    Advice to ManagementAdvice

    I am sorry that Canada allows you to set up shop in our country

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    An intense learning experience to start my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Halifax, NS
    Former Employee - Anonymous Employee in Halifax, NS

    I worked at Home Instead Senior Care full-time (more than a year)

    Pros

    There is fantastic support and training available from the head office. It is a company, that at the core, is about providing great quality care to a vulnerable population. There is tremendous job satisfaction because of the work and objectives of the organization. Because this is a small franchise, it is a great introduction to different business processes.

    Cons

    Because it is franchised, the personal history and managerial style of the owner greatly influences the work experience. Due to the small team in the office, and the commitment to 24/7 access, the on call schedule is extremely taxing. Personality fit is everything, and it is a continuous struggle to attract and retain talent due to low wages and no guarantee of hours.

    Advice to ManagementAdvice

    Greater objectivity is required, as well as non-monetary perks to supplement low wages. More thorough training should be offered initially, and written procedures would add much-needed structure.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver in Windsor, ON
    Current Employee - Caregiver in Windsor, ON

    I have been working at Home Instead Senior Care part-time (more than a year)

    Pros

    24 hour support for caregivers
    provides a detailed client back ground before you go into the home
    has meetings every other month
    provides great training

    Cons

    As the team grows there can be some miss communication, however it continues to improve.

    Recommends
    Positive Outlook
  7.  

    Not worth the effort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Caregiver/Driver in Mississauga, ON
    Former Employee - Caregiver/Driver in Mississauga, ON

    I worked at Home Instead Senior Care part-time (less than a year)

    Pros

    The good work that they do for seniors.

    Cons

    The interview process was fairly easy, however it had still been an entire month before I was offered a shift. I have since found employment elsewhere. Part -time as an option is great...No-time however was a complete waste of time

    Advice to ManagementAdvice

    Speed up the time it takes to provide shifts to your employees. It shouldn't take so long!

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    Home Healthcare Aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Healthcare Aid in Olympia, WA (US)
    Current Employee - Home Healthcare Aid in Olympia, WA (US)

    I have been working at Home Instead Senior Care part-time (more than a year)

    Pros

    The staff are just awesome. They are very supportive to their clients and their staff.

    Cons

    Pay or compensation sucks.

    Advice to ManagementAdvice

    Consider paying people for their prior experiences and training which they bring to the company. Add mileage pay; traveling 45 minutes to a job and longer in bad weather puts a toll on cars, you want us to use our vehicles if need be but no mileage pay is BS.

    Recommends
    Positive Outlook
  9.  

    Great company serving seniors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Home Instead Senior Care

    Pros

    Loved working with seniors and families

    Cons

    Shortage of caregivers for staffing needs

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good training, management, support, and they offer benefits, but pay @ $9.00/hr for caregiver is low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Giver in Wilmington, DE (US)
    Former Employee - Care Giver in Wilmington, DE (US)

    I worked at Home Instead Senior Care part-time (less than a year)

    Pros

    Good training, management, support, and they offer benefits. Ongoing training is offered, required and encouraged.
    Flex hours.

    Cons

    They pay $9.00 / hour for a caregiver which one is not a wage that one is able to support a family on.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
  11.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Home Instead Senior Care

    Pros

    Working with Seniors, the Familes

    Cons

    Owner, hours, pay, employees , high turn over

    Advice to ManagementAdvice

    Stop looking at this job like a paycheck, it's so much more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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