Holiday Retirement

  www.holidaytouch.com
  www.holidaytouch.com
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Holiday Retirement Reviews

Updated 27 September, 2014
Updated 27 September, 2014
387 Reviews
1.9
387 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Holiday Retirement President & CEO Kai Hsiao
Kai Hsiao
128 Ratings

Review Highlights

Pros
  • I love the community and what it offers our residents and love working with seniors (in 26 reviews)

  • It's great to be able to in some small way make a difference in the lives of people in their later years (in 17 reviews)


Cons
  • Read this upper management do something about your power hungry regionals (in 54 reviews)

  • The community managers don't seem to want to work as a team; very dictatorial (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    New to the Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Lake Oswego, OR (US)
    Current Employee - Anonymous Employee in Lake Oswego, OR (US)

    I have been working at Holiday Retirement full-time for less than a year

    Pros

    The orientation training was well thought out.
    Leadership staff has been responsive to my questions. Most of the leaders are strong. People are being recognized for bringing up new ideas.
    The company has been adding new programs that are designed to support employees.

    Cons

    There is a lot of positive change so you will be happier if you are a person that can handle change.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Would not recommend working for Holiday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Sales Leader  in  Los Angeles, CA (US)
    Former Employee - Community Sales Leader in Los Angeles, CA (US)

    I worked at Holiday Retirement full-time

    Pros

    Community residents are great. Travel perk is good if you get the time off to get out of town.

    Cons

    Many community management teams don't get along. Difficult work environment.

    Advice to ManagementAdvice

    Corporate and district management doesn't know what is going on at the regional level. Need to visit dysfunctional regional teams more.

    Doesn't Recommend
    No opinion of CEO
  3. 4 people found this helpful  

    Micromanaged on Steroids

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Sales Leader
    Former Employee - Community Sales Leader

    I worked at Holiday Retirement full-time for less than a year

    Pros

    The food, facilities and activity programming were significantly above norm for the area. This helped to generate leads and made the sales process easier.

    Cons

    Constant conference calls with regional staff to verbally report what was already logged into the sales software. Sales strategy of immediate and constant contact with leads helped to close some sales but created much ill will with potential residents who weren't looking for an immediate need to relocate.

    Advice to ManagementAdvice

    The company has gotten away from the mission and forgotten what business they are in.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Conflicted Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Bus Driver
    Current Employee - Community Bus Driver

    I have been working at Holiday Retirement part-time for less than a year

    Pros

    The clients are wonderful, and have great stories to tell.

    Cons

    Management has very little people skills.

    Advice to ManagementAdvice

    Clients are the number one priority. They pay your salary. Pay attention to them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    They say one thing and do another

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Retirement full-time for more than a year

    Pros

    Love working with seniors and problem solving with them. Great people at the community to work with.

    Cons

    Company expects too much from on-site management teams and runs them down. There was such high turn over of management that residents were unhappy and always wanted to know what was going on. Upper management micromanaged onsite team to the point of discouragement and fear of jobs.

    Advice to ManagementAdvice

    Empower your employees with positive things instead of fear. Micromanagement causes self doubt and lack of confidence. "Holiday Touch" just seems to be something you say and not something you really mean, especially to the residents. Its all about the almighty dollar and not the residents.

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    When the Colson's sold the company to Fortress, the "holiday touch" to residents and employees vanished like the wind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Chef  in  Lansing, MI (US)
    Former Employee - Executive Chef in Lansing, MI (US)

    I worked at Holiday Retirement full-time for more than 10 years

    Pros

    Benefits, bonding with residents and families

    Cons

    Being a salaried employee they expect you to work whatever hours it takes, no recognition from company or on site management. On site managers to busy trying to fire the next staff member. I worked for Holiday for 13 years and got the boot because no manager had guts to stab my front...they chose my back...

    Advice to ManagementAdvice

    Stop bringing in on site managers that have no clue how to manage a community nor the staff within it. Hire people with skills and people skills

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Not impressed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Chef
    Current Employee - Executive Chef

    I have been working at Holiday Retirement full-time for more than a year

    Pros

    residents are great. love talking with them on a daily basis listening to all their amazing stories.

    Cons

    Little to no communication between the 2 sets of live in married managers. extremely high turnover rate for management and employees in general. most co-managers last about 3-9 months before resigning. About the same for building managers. Mostly due to the constant pressure from the sales team. It seems as if that is the companies only aim. we just had 5 sets of managers quit in our region in the past 2 weeks!

     The Pay for housekeeping,serving, and hourly kitchen staff is so low that you are resorted to hiring staff with little experience and the ones that have experience don't stick around long because of the constant bombardment of micromanagement from regional down to building management

    ....OH AND GET THIS... whether your an hourly employee or salary you can never get a raise!!! Thats right! What rate You are hired in as is the rate that you stay for your entire employment. The companies response to my complaints is that "we do give out raises....cost of living raises." My cost of living raise last year was .03 cents. WOW. The only exception for this is if you change jobs say from dishwasher to prep cook, then you would possibly get a raise in pay. (There is only 4 positions in the kitchen: cook sous chef dishwasher and sometimes a prep cook) Generally employees are treated as liabilities as apposed to assets for the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Just plain bad. Everyday is emotionally exhausted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Holiday Retirement full-time for more than 5 years

    Pros

    Very little / just benefits

    Cons

    Micro managed, threatened, too many conference calls, run down buildings, no support, too many hours, no respect, no praise, consistent change, No decent raises always 2%, it's a burn out job! You have to keep residents no matter what even if they do not belong anymore due to illness. It's all about occupancy and cold calling. Management requires the sales staff to make up numbers and tours and they spend more time on conference calls than getting the job done. Community managers are pressured consistently. Nothing is ever good enough. Just emotionally exhausting.

    Advice to ManagementAdvice

    It does not matter they do not listen and all have huge egos. What they should do is get new upper management and empower the community management. Let them run the business and stop with every little thing needs approval. It's not working. Manage through motivation not threats!!! You have lost some really quality people due to your ignorance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Just check the turnover rate...enough said...

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Retirement

    Pros

    Seniors are great..some great staff

    Cons

    too many to list..its all about the bottom line...MONEY...cuts to shave budget..staff overworked...upper management reaping the benefits..food budget for residents is a joke.

    Advice to ManagementAdvice

    Share the wealth...

    Doesn't Recommend
    Negative Outlook
  11. 3 people found this helpful  

    If you enjoy a consistent beat down and a click-ish, cool kids mentality, join in the fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Retirement full-time for less than a year

    Pros

    Meeting seniors and families who truly have a need and helping them to navigate thru the move process.

    Cons

    Senior leadership is out for themselves. Period. No direction, no training, NO INTEGRITY! Culture is dog eat dog. I'm ALL for making a buck but not at the expense of my integrity or wildly unbalanced work/play ethic. They don't care who goes or stays. It's a turn and burn culture with the mind set that they'll just put someone else in the role if things don't work out. When I started with company I trained with 6 people in my role. Only one of them is left. That was less than a year ago.............

    Advice to ManagementAdvice

    Quite sure they have no interest in my advice..... I tried that once, just before I resigned.

    Doesn't Recommend
    No opinion of CEO

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