Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com
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Hilton Worldwide Reviews

Updated 18 September, 2014
Updated 18 September, 2014
703 Reviews
3.5
703 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
314 Ratings

Review Highlights

Pros
  • if you enjoy travelling, the team member travel plan is awesome (in 22 reviews)

  • Good benefits such as discount room rates and employment growth (in 27 reviews)


Cons
  • There was not an appropriate work/life balance - especially for contractors (in 22 reviews)

  • long hours - large events can be difficult to work with (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Amamzing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    Excellent people & great care of employees.

    Cons

    I don't have anything to say…. never had bad experience.

  2.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FnB  in  Toronto, ON
    Former Employee - FnB in Toronto, ON

    I worked at Hilton Worldwide full-time for less than a year

    Pros

    great company, staff was a bit hard but they trey mg is great

    Cons

    none that i could see or dealt with

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Little room for movement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Entry-level Manager
    Former Employee - Entry-level Manager

    I worked at Hilton Worldwide full-time for more than a year

    Pros

    There are some opportunities for good rates in some of the company's Hotels throughout the brand.

    Cons

    In the nearly 2 years I was with the company there was never a departmental meeting and I never received a performance review. There doesn't seem to be any interest shown in career development nor helping employees identify and reach for their career goals.

    Advice to ManagementAdvice

    Give team members the opportunity to voice their concerns and suggestions.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Saskatoon, SK
    Former Employee - Server in Saskatoon, SK

    I worked at Hilton Worldwide part-time for less than a year

    Pros

    Decent tips depending on day, Discounted drinks/food, Always entertaining

    Cons

    Lacking in management, No communication between Food and beverage manager and servers.. Management also had addictions that the Hotel manager refused to believe

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Spa Hostess

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide part-time

    Pros

    It is a great company to work for

    Cons

    There is not any downside of this company

  7.  

    Grew through the growing pains!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide full-time for more than 3 years

    Pros

    Great coworkers and excellent clientele.

    Cons

    Inexperience as it was a new enterprise with penny-pinching at the upper level.

    Advice to ManagementAdvice

    Realize that the minions are the ones making you look good!

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Front Desk Associate  in  Toronto, ON
    Former Employee - Front Desk Associate in Toronto, ON

    I worked at Hilton Worldwide

    Pros

    You receive great employee discounts on hotels across the world. Good experience if your looking to progress in the hotel industry.

    Cons

    Your micromanaged have limited growth opportunities as favourites only get promoted. The job isn't unionized so managers walk all over you and cut hours when there over budget.

    Advice to ManagementAdvice

    Allow employee feedback as this will give staff the opportunity to bring to your attention items that require immediate correction.

    Doesn't Recommend
    Approves of CEO
  9.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Front Desk Associate  in  Toronto, ON
    Former Employee - Front Desk Associate in Toronto, ON

    I worked at Hilton Worldwide

    Pros

    it is a friendly environment, and have a lot of chance to gain experiences

    Cons

    There are some trouble relate to financial issues,

    Advice to ManagementAdvice

    They should be more empowerment to their staff

    No opinion of CEO
  10.  

    Hilton, not a bad place to work, but not that great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Banquet Server  in  Niagara Falls, ON
    Former Employee - Banquet Server in Niagara Falls, ON

    I worked at Hilton Worldwide

    Pros

    Fun people to work with, busy all yesr round so always get decent hours,and pay compared to other hotels in the area is good.

    Cons

    the politics, its not how skilled or how hard a worker you are, its more of who you know
    almost impossible to get time off during the busy summer season, and the late hours mean I don't get to see my kids as much as I would like to.

    Advice to ManagementAdvice

    show more respect towards your employees and dont treat them as being "below" you

    Recommends
    No opinion of CEO
  11. 1 person found this helpful  

    99% Recommended- Depending on the Hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Sales Manager
    Current Employee - Group Sales Manager

    I have been working at Hilton Worldwide full-time

    Pros

    Empowerment to do what's best for the hotel, autonomy when you are at a trusted level. Worked for Hilton Garden Inn, Hampton Inn, Homewood Suites and Hilton Hotels. It really depends on the management company, as most hotels are franchised. The travel perks are amazing with employee rooms as little as $29. Great opportunities to try out multiple facets to see what suits you best: Front Desk, Restaurant, Sales, Catering, Operations, Administration, Housekeeping, Maintenance, Concierge, Valet and Bell Staff. Great for lateral and vertical movement.

    Cons

    Depends on the hotel's management. If the place is organized, then it's amazing. If the GM and leaders in the hotel aren't organized, if they disagree, etc., then your experience will not be as great. Goes the same for any company. In leadership roles, you are expected to work much longer hours and will wear all hats in the hotel, qualified or not. Hotel employees, as in all hospitality, are notoriously underpaid for the amount of hours, stress and work they put in.

    Advice to ManagementAdvice

    It would be amazing if Hilton Worldwide would require its management companies to have a base vacation package or provide more personal/sick/vacation days up front from which the management company can build. Give a little on visible tattoos as long as they're not offensive. Assist in even slightly higher salaries for the area.

    Recommends
    Positive Outlook
    Approves of CEO

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