Hilton Worldwide Reviews

Updated 25 April, 2015
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3.5
967 Reviews
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Approve of CEO
Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
405 Ratings

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)

Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (3)

    A truly great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant General Manager in Dallas, TX (US)
    Current Employee - Restaurant General Manager in Dallas, TX (US)

    I have been working at Hilton Worldwide full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They empower the Team Members to resolve guest issues with no repercussions.
    Your entire work experience is about the Guests and making the Team Members enjoy their job so that the guests will enjoy their experience.

    Cons

    I've been in this business for a long time and I've never been treated better in my professional career.

    Advice to Management

    Thank you for the opportunities!

  2. I loved working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Because I worked in the corporate office, I was exposed to different areas/regions and had to the opportunity to work with people from different countries and cultures which was great.

    Cons

    Too many calls in the night because of timezone constraints

    Advice to Management

    Consider taking turns to have calls in different time zones

  3. great place to start your hospitality career from grass-root level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in Winnipeg, MB
    Current Employee - Banquet Server in Winnipeg, MB

    I have been working at Hilton Worldwide part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great folks to work with, helpful management, perks and benefits, great discount on any Hilton hotel bookings anywhere, 401k savings plan, time-off policies,

    Cons

    may take longer to move up the hierarchy, no specific management trainee program opportunities at Winnipeg location

    Advice to Management

    very helpful and encouraging management staff

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Security Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Markham, ON
    Current Employee - Security Officer in Markham, ON

    I have been working at Hilton Worldwide part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Free meals, great discounts, schedule flexibility

    Cons

    low pay, lack of communication, high turn over

    Advice to Management

    Should pay security more

  6. Amamzing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide full-time (More than a year)

    Pros

    Excellent people & great care of employees.

    Cons

    I don't have anything to say…. never had bad experience.

  7. Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FnB in Toronto, ON
    Former Employee - FnB in Toronto, ON

    I worked at Hilton Worldwide full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great company, staff was a bit hard but they trey mg is great

    Cons

    none that i could see or dealt with

  8. No Breaks and Racist Remarks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Sales Manager in Guelph, ON
    Current Employee - Assistant Sales Manager in Guelph, ON

    I have been working at Hilton Worldwide full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I learned quite a bit

    Cons

    I was forced to work 9-10 hours a day with no breaks, then forced to sign a form saying they offered breaks. My managers would make racist remarks about other staff members. Schedule would change at the last moment, and it would be posted one week at a time the day before the new week.

    Advice to Management

    Staff according to business as well as employee needs so they dont have such terrible rotation.

  9. Little room for movement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Entry-level Manager
    Former Employee - Entry-level Manager

    I worked at Hilton Worldwide full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    There are some opportunities for good rates in some of the company's Hotels throughout the brand.

    Cons

    In the nearly 2 years I was with the company there was never a departmental meeting and I never received a performance review. There doesn't seem to be any interest shown in career development nor helping employees identify and reach for their career goals.

    Advice to Management

    Give team members the opportunity to voice their concerns and suggestions.

  10. Lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Saskatoon, SK
    Former Employee - Server in Saskatoon, SK

    I worked at Hilton Worldwide part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent tips depending on day, Discounted drinks/food, Always entertaining

    Cons

    Lacking in management, No communication between Food and beverage manager and servers.. Management also had addictions that the Hotel manager refused to believe

  11. Spa Hostess

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide part-time

    Pros

    It is a great company to work for

    Cons

    There is not any downside of this company

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