Higher One

www.higherone.com

Higher One Reviews

Updated 20 January, 2015
Updated 20 January, 2015
41 Reviews
3.3
41 Reviews
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Mark Volchek
13 Ratings

Employee Reviews

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  1.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One

    Pros

    Flexible hours
    reasonable pay
    Friendly atmosphere
    Free lunches

    Cons

    Nothing to say. I enjoy working here.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One

    Pros

    I think that the pay is good for staying home to work, and if you like to train basically on your own, you will like it. Not a lot of help from chat coaches. Have an outline to follow, but not a lot of structure. Could have a little more of a classroom setting so that there is someone there to explain things to you other than how to log in and out.

    Cons

    Think that the chat coaches could be a little more informative to the material and not just how to log in and out of systems. Don't plan on swaying from your schedule at all. It would also be nice to have a little time on phones before they cut you loose! And as far as phones, they need to have a system like a SIP phone or something that you can dial in on your computer. Land lines are not something everyone is interested in having anymore and the only way you can work for this company. Some of the people you talk with are very nice and others are young and just don't get it/1

    Advice to ManagementAdvice

    I would definitely look into a secure server to connect everyone so that you don't have to have a land line. Please look at the people as employees and not just replaceable!

    Doesn't Recommend
    Neutral Outlook
  3.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New Haven, CT (US)
    Current Employee - Customer Service Representative in New Haven, CT (US)

    I have been working at Higher One part-time (more than 3 years)

    Pros

    easy interview very good pay

    Cons

    there an high turnover because the schedule is not flexible

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  5.  

    Customer service Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One

    Pros

    Allows you to Work from Home, which is the best of other all. Pay scale decreased for new employees from when I started.

    Cons

    Did not provide fair Scheduling for the tenured employees. Which caused a higher turnover. Started great but soon as the company went public working for them became more difficult. Great opportunity for any one that wants to work from home.

    Advice to ManagementAdvice

    Work with tenured employees on scheduling

  6. 1 person found this helpful  

    Seasonal Home Based Customer Care Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Service Representative in Saint Petersburg, FL (US)
    Current Employee - Seasonal Customer Service Representative in Saint Petersburg, FL (US)

    I have been working at Higher One part-time (less than a year)

    Pros

    Work from home, support team, resources, flexibility. OK pay for what your doing.

    Cons

    Only twenty hours of training before you are put on the phones. Hours spent sitting and if you get up it impacts your adherence score.

    Advice to ManagementAdvice

    For those on phones for hours on end I would suggest incorporating breaks so people can get up and stretch their legs.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    The Higher One home-based job is a great place to work; opportunity to work from the comfort of your home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Based Customer Care Agent in Orlando, FL (US)
    Former Employee - Home Based Customer Care Agent in Orlando, FL (US)

    I worked at Higher One as a contractor (less than a year)

    Pros

    The corporate culture came across as each employee was helpful and accountable toward one another. Help and support was expected and embraced. The online training for home-based representatives was good, just a little disorganized but with some improvements can be made seamless.

    Cons

    The banking products are terrible. Most of the bad calls that came from the students were because they kept having to resubmit their identification documents over and over and over again before they could get access for their account and funds. This needs to be changed. Also, they need to do more support the training for new home-based hires that they already have instead of constantly rehiring and retraining new hires each peak season.

    Advice to ManagementAdvice

    Stop touting that you have a great banking product for students. You do not. Charging them for replacement cards and certain transactions is ridiculous. Some of the fees you offer are actually predatory. Create a better way for students to submit their identification documents. CALL them if you receive illegible documents more than once instead of simply sticking them back into the system. They have enough frustrations ahead of them. Don't be the first source of it. Luckily, you hire agents who really do care and work to help students through what the agents know is really a hot mess.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Error Resolution Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Error Resolution Specialist in Tampa, FL (US)
    Former Employee - Error Resolution Specialist in Tampa, FL (US)

    I worked at Higher One part-time (more than a year)

    Pros

    Flexible Hours, PTO, and Excellent Team Support. If you do your job well, you will advance to other areas. Training is straight forward and self explanatory. Great support from most all areas of the company. "Great" team support. Good pay and some flexibility in hours.

    Cons

    Metrics can be somewhat rigid, but you can expect this to any remote center position. Systems used can sometimes drop out without warning, but adherence is supportive of this.

    Advice to ManagementAdvice

    Listen to your employees. Take into consideration your clients, and their concerns and address them from a corporate prospective. If repeated issues continue to rise, be objective and address them for change. I feel this would be a considerable benefit to both your employees and the company image.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Going through a rough patch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Haven, CT (US)
    Former Employee - Anonymous Employee in New Haven, CT (US)

    I worked at Higher One full-time

    Pros

    Great culture and amenities (free lunch 3 days a week, gym, fun committee, wellness committee, casual dress code, open work environment, free parking, plenty of activities to participate in)
    Smart, hardworking, innovative coworkers, opportunity for growth and promotion.

    Cons

    There has been some negative press and some increased pressure on the industry that Higher One serves and thus Higher One too. As a result it is a more challenging environment for the company, the leadership, and each individual contributor and the employee morale has taken a huge hit.

    Advice to ManagementAdvice

    You have a lot of talent in your employees, don't lose them while you focus on fighting through the current external pressures.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Great job for seasonal/ temporary employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Tuition Payment Plan Customer Care Agent in New Haven, CT (US)
    Current Employee - Tuition Payment Plan Customer Care Agent in New Haven, CT (US)

    I have been working at Higher One as a contractor (less than a year)

    Pros

    This work at home temporary position pay more than call centers who hire seasonal workers. Training lasts f or 3-4 weeks.

    Cons

    The job is only contract/ temporary that will end in late October or the first week in November. Then, you out of work looking for a job. No benefits for seasoned employees.

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