Higher One

  www.higherone.com
  www.higherone.com

Higher One Reviews

Updated 14 November, 2014
Updated 14 November, 2014
39 Reviews
3.3
39 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark Volchek
12 Ratings

Employee Reviews

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  1.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New Haven, CT (US)
    Current Employee - Customer Service Representative in New Haven, CT (US)

    I have been working at Higher One part-time (more than 3 years)

    Pros

    easy interview very good pay

    Cons

    there an high turnover because the schedule is not flexible

  2.  

    Customer service Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One

    Pros

    Allows you to Work from Home, which is the best of other all. Pay scale decreased for new employees from when I started.

    Cons

    Did not provide fair Scheduling for the tenured employees. Which caused a higher turnover. Started great but soon as the company went public working for them became more difficult. Great opportunity for any one that wants to work from home.

    Advice to ManagementAdvice

    Work with tenured employees on scheduling

  3.  

    Seasonal Home Based Customer Care Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Service Representative in Saint Petersburg, FL (US)
    Current Employee - Seasonal Customer Service Representative in Saint Petersburg, FL (US)

    I have been working at Higher One part-time (less than an year)

    Pros

    Work from home, support team, resources, flexibility. OK pay for what your doing.

    Cons

    Only twenty hours of training before you are put on the phones. Hours spent sitting and if you get up it impacts your adherence score.

    Advice to ManagementAdvice

    For those on phones for hours on end I would suggest incorporating breaks so people can get up and stretch their legs.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    The Higher One home-based job is a great place to work; opportunity to work from the comfort of your home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Based Customer Care Agent in Orlando, FL (US)
    Former Employee - Home Based Customer Care Agent in Orlando, FL (US)

    I worked at Higher One as a contractor (less than an year)

    Pros

    The corporate culture came across as each employee was helpful and accountable toward one another. Help and support was expected and embraced. The online training for home-based representatives was good, just a little disorganized but with some improvements can be made seamless.

    Cons

    The banking products are terrible. Most of the bad calls that came from the students were because they kept having to resubmit their identification documents over and over and over again before they could get access for their account and funds. This needs to be changed. Also, they need to do more support the training for new home-based hires that they already have instead of constantly rehiring and retraining new hires each peak season.

    Advice to ManagementAdvice

    Stop touting that you have a great banking product for students. You do not. Charging them for replacement cards and certain transactions is ridiculous. Some of the fees you offer are actually predatory. Create a better way for students to submit their identification documents. CALL them if you receive illegible documents more than once instead of simply sticking them back into the system. They have enough frustrations ahead of them. Don't be the first source of it. Luckily, you hire agents who really do care and work to help students through what the agents know is really a hot mess.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Error Resolution Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Error Resolution Specialist in Tampa, FL (US)
    Former Employee - Error Resolution Specialist in Tampa, FL (US)

    I worked at Higher One part-time (more than an year)

    Pros

    Flexible Hours, PTO, and Excellent Team Support. If you do your job well, you will advance to other areas. Training is straight forward and self explanatory. Great support from most all areas of the company. "Great" team support. Good pay and some flexibility in hours.

    Cons

    Metrics can be somewhat rigid, but you can expect this to any remote center position. Systems used can sometimes drop out without warning, but adherence is supportive of this.

    Advice to ManagementAdvice

    Listen to your employees. Take into consideration your clients, and their concerns and address them from a corporate prospective. If repeated issues continue to rise, be objective and address them for change. I feel this would be a considerable benefit to both your employees and the company image.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Going through a rough patch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Haven, CT (US)
    Former Employee - Anonymous Employee in New Haven, CT (US)

    I worked at Higher One full-time

    Pros

    Great culture and amenities (free lunch 3 days a week, gym, fun committee, wellness committee, casual dress code, open work environment, free parking, plenty of activities to participate in)
    Smart, hardworking, innovative coworkers, opportunity for growth and promotion.

    Cons

    There has been some negative press and some increased pressure on the industry that Higher One serves and thus Higher One too. As a result it is a more challenging environment for the company, the leadership, and each individual contributor and the employee morale has taken a huge hit.

    Advice to ManagementAdvice

    You have a lot of talent in your employees, don't lose them while you focus on fighting through the current external pressures.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Accountant
    Current Employee - Staff Accountant

    I have been working at Higher One full-time (less than an year)

    Pros

    Experienced and good leaders, Perfect work life balance, good benefits & Friendly senior management

    Cons

    Nothing to say in this category

    Advice to ManagementAdvice

    Nothing

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great job for seasonal/ temporary employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Tuition Payment Plan Customer Care Agent in New Haven, CT (US)
    Current Employee - Tuition Payment Plan Customer Care Agent in New Haven, CT (US)

    I have been working at Higher One as a contractor (less than an year)

    Pros

    This work at home temporary position pay more than call centers who hire seasonal workers. Training lasts f or 3-4 weeks.

    Cons

    The job is only contract/ temporary that will end in late October or the first week in November. Then, you out of work looking for a job. No benefits for seasoned employees.

  10. 1 person found this helpful  

    Good Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Customer Care Agent in Columbus, GA (US)
    Current Employee - Home Based Customer Care Agent in Columbus, GA (US)

    I have been working at Higher One part-time (less than an year)

    Pros

    Reasonable Pay. Good Training. Working at Home

    Cons

    Low hours, Seasonal term. Long time response for assistance

    Advice to ManagementAdvice

    Add more agents to assist new agents.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Seasonal- Work from Home Customer Care Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Service Representative in Atlanta, GA (US)
    Current Employee - Seasonal Customer Service Representative in Atlanta, GA (US)

    I have been working at Higher One part-time (less than an year)

    Pros

    Work from home....No Commute
    Pay is great
    I worked from 6pm- 11pm so it allowed me to use this job as just a supplement to my current income.
    The training hours and pay is the same as working hours and pay. You go through the training material at your own pace.
    The calls that you receive are not difficult at all you are basically just dealing with college students and occasionally their parents.

    Cons

    I have no cons I enjoyed this job.

    Advice to ManagementAdvice

    Keep up the good work. When you need help or assistance very responsive. I love the way training is setup and the pay is great.

    Recommends
    Positive Outlook
    Approves of CEO

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