HauteLook Reviews

Updated 11 September, 2014
Updated 11 September, 2014
39 Reviews
3.1
39 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Terry Boyle
11 Ratings

Employee Reviews

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  1.  

    Fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Photographer  in  Los Angeles, CA (US)
    Current Employee - Photographer in Los Angeles, CA (US)

    I have been working at HauteLook full-time for more than a year

    Pros

    Great benefits, decent pay, good people

    Cons

    Not enough Vacation time, management could be more involved

    Advice to ManagementAdvice

    Make sure the manager wants to help each employee succeed and grow.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    member care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook

    Pros

    working from home or the los angeles office

    Cons

    wages, hours im not sure what else yet

    Advice to ManagementAdvice

    member care

  3.  

    Loved working at Hautelook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Los Angeles, CA (US)
    Current Employee - Customer Care Representative in Los Angeles, CA (US)

    I have been working at HauteLook full-time for more than a year

    Pros

    Great office space, good benefits and direct management was great as well. They have work from home positions for customer service representatives which is a major plus.

    Cons

    Pay was low and it wasn't worth driving to DTLA to to a simple customer service job. I ended up working from home.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Everyone is dissatisfied, high turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook full-time for less than a year

    Pros

    You can wear whatever you want? Discount of course...free parking.

    Cons

    Everyone is attracted to HauteLook now because they see "Nordstrom", but internally HL is a mess. Turnover is insane, there is no growth opportunity even though you're led to believe that in the interview process (among many other false promises), and everyone is paid SO far below market rate it's a joke. Everyone openly talks about how dissatisfied they are and that they are looking for new jobs, but no one in management or HR notices or cares. If you slack off and are incompetent, chances are you'll get promoted, while 30 intelligent employees will walk out the door in one week to better jobs with better pay, and their managers are left scratching their heads wondering why.

    Advice to ManagementAdvice

    Listen to your employees and do something about all of the problems instead of thinking they are going to disappear. If you treat your employees like they are disposable, they'll leave. Earn the respect of your coworkers and direct reports by working hard to actually live up to the title and inflated compensation you're given. You can't blame your problems on being a "start-up" 8 years after your inception, 800 employees, and a Nordstrom acquisition later... take responsibility.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    what a NIGHTMARE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HauteLook as a contractor for more than a year

    Pros

    Work at home option, flexible schedule

    Cons

    Pay, communication, leadership, training, favoritism

    Advice to ManagementAdvice

    With 10 years of customer service support you could say I've been around the block. Congratulations! Hautelook! You are by far the worst employers I have ever worked for. Management is so lazy, they constantly send you emails and instant messages to "push through" and to handle your calls and/or chats more efficiently aka FASTER. I can say this is the only place where a Supervisor has seen the boat sink and never attempted to help by hopping on and physically helping out. Training consists of videos with outdated procedures. The communication is laughable. The policies should basically not exist because everyone understands them differently. Quantity over quality is the only way to meet you quotas. You are expected to handle 10 chats/emails/calls per hour. People who take chats take 3 at a time, imagine that! 3 people complaining about how they received the wrong item, that their package was lost or that for the third time they have received the wrong order and they expect these chats to last less than 12 minutes. In order to be a perfect employee you must handle 16 plus contacts. NO WAY. They also have this tiny group they call Help Desk they are the worst little cluster of condescending human beings. This place just blew until it couldn't blow anymore.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    It's a good place to start.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Technician  in  Los Angeles, CA (US)
    Current Employee - Digital Technician in Los Angeles, CA (US)

    I have been working at HauteLook full-time for more than a year

    Pros

    There are a lot of opportunities to move in the company, and it's a good place to learn the ropes of the e-commerce fashion industry.

    Cons

    There is a lot of young people there, so not a lot of maturity. The pay is well below industry rates. They will tell you one thing and do another. There is very little communication, though they like to pretend like your opinion makes a difference. It's very clique-y.

    Advice to ManagementAdvice

    Actually listen to the people under you. Trust them to do their job.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Ongoing Startup Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook full-time

    Pros

    Nordstrom owned. Casual wear. Models.

    The good people saunter in and hustle out quickly, so there's a fantastic opportunity to meet a wide varity of idealistic young people.

    Cons

    Nordstrom owned. Startup transitioning. Poor communication from management, poor leadership. Little to no growth opportunity within the company (Hautelook, not the greater Nordstrom).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook

    Pros

    great working environment, People work hard here!

    Cons

    None at all but if must add something, more free food?!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Member Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Angeles, CA (US)
    Former Employee - Anonymous Employee in Los Angeles, CA (US)

    I worked at HauteLook full-time for more than a year

    Pros

    Great location, work environment, and perks,

    Cons

    Management is lazy, HR does not help you with work related issues.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    very fast paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HauteLook full-time for more than 3 years

    Pros

    discount, friendly people, company is fairly young

    Cons

    very fast paced, it can get hectic, things don't get communicated

    Advice to ManagementAdvice

    not enough pay for the amount of work they expect out of you

    Recommends
    Positive Outlook
    Approves of CEO

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