H&M

www.hm.com

H&M Reviews

Updated 23 January, 2015
Updated 23 January, 2015
690 Reviews
3.5
690 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
285 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)


Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I worked there for six years and had no opportunity for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Advisor in London, ON
    Former Employee - Part Time Sales Advisor in London, ON

    I worked at H&M part-time (more than 5 years)

    Pros

    -Fun, fast paced environment, always something to do.
    -Sales targets are on a store basis, not on an individual basis
    -No huge pressure to sell the clothing.

    Cons

    -It can be very disorganized, especially if you work at a store that is under-performing because head office cuts hours so badly that nothing gets done and creates a viscous circle.
    - Unless you live in a big city, there is little room for advancement.
    - Only full-time gets benefits and most stores only have maybe four full time people and fifteen part time people.

    Advice to ManagementAdvice

    Cutting hours for employees until the store is at a bare minimum is not the way to make the business succeed--if we can't even get the product off the truck, how are we supposed to make any sales targets?

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Had a fun time working there and met some cool people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at H&M part-time (more than an year)

    Pros

    Flexible shifts, friendly co-workers and managers, rotating responsibilities (e.g., cash, fitting room, cleaning, stockroom, etc.), designer collaborations fun, good culture, decent employee discount...

    Cons

    Sometimes short-staffed during busy periods and as a result, really difficult to help customers; things constantly on the floor...

    Advice to ManagementAdvice

    Keep making quality garments; don't cheapen your product! I used to shop there more frequently but nowadays I don't anymore...

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Department Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - H&M Department Manager in Toronto, ON
    Former Employee - H&M Department Manager in Toronto, ON

    I worked at H&M full-time (more than 3 years)

    Pros

    Its fun to work in a team and it really depends on which store you work at because each store has different dynamics and teams.

    Cons

    You might get stuck there as is unless you let the people from head office know that you want to move up and that might be pretty hard if you are not their favourite. Depending on the store location and the kind of customer you get, it's really hard to handle complaints

    Advice to ManagementAdvice

    Please do not play favourites and see who deserve to move up

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    You either love it or hate it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time

    Pros

    Great benefits, discount on merchandise, flexibility with different locations

    Cons

    It can get pretty stressful especially at higher volume locations

    Advice to ManagementAdvice

    Clear communication, sometimes there are directions from all sides of the office yet not always sending the same clear message.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good Company: If you know how to play their game.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M

    Pros

    Good discount, amazing benifits, RRSp matching, 3 weeks vacation

    Cons

    Schedule, favortism, hard to advance, many people fighting for few positions.

    Doesn't Recommend
  7.  

    Great company overall, but somewhat dissatisfied with Canada (Toronto District)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Sales Advisor in Toronto, ON
    Current Employee - Part-time Sales Advisor in Toronto, ON

    I have been working at H&M part-time (more than an year)

    Pros

    -Lots of opportunity for growth
    -Great benefits, including paid vacation for birthday's
    -The company internationally is great
    -Opportunity to travel with company for store openings.

    Cons

    -Employee discount on merchandise is mediocre
    -Lack of communication between management and the store level, including conflicting attitudes.
    -Negativity at national level, which has made its way down to the area level.
    -Cost cutting wherever possible, including hours and staff members. The idea is that they try to run the store on as few employees as possible.

    Advice to ManagementAdvice

    Canada head office needs to take on the same attitudes as our European offices.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Overrated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser in Toronto, ON
    Current Employee - Visual Merchandiser in Toronto, ON

    I have been working at H&M full-time (more than an year)

    Pros

    The Benefits are really great, better than any other retailer

    Cons

    They work you to the bone

    Advice to ManagementAdvice

    Reward people that work hard

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    H&M Sales Associate Hourly Wage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Vancouver, BC
    Current Employee - Sales Associate in Vancouver, BC

    I have been working at H&M part-time (less than an year)

    Pros

    good working conditions and training

    Cons

    start at minimum wage with only 1 small raise per year

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    ok.. great for full time students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Montreal, QC
    Current Employee - Sales Advisor in Montreal, QC

    I have been working at H&M part-time (more than an year)

    Pros

    flexible, great staff, special designer collection

    Cons

    poor pay, cheap discount, need to work on new policies regarding customers!

    Advice to ManagementAdvice

    Employees should be allowed to tell customers to not leave their drinks, personal items anywhere in the store! Plus they should also not let the clothing on the floor!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    An unpleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Person in Toronto, ON
    Current Employee - Sales Person in Toronto, ON

    I have been working at H&M part-time (less than an year)

    Pros

    Good discount on clothing items.

    Cons

    Stressful environment often caused by management and other employees. Monotonous. Under staffed.

    Advice to ManagementAdvice

    Staff members are rarely congratulated on good work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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