H&M Reviews

Updated 13 September, 2014
Updated 13 September, 2014
586 Reviews
3.4
586 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
246 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    H&M Sales Associate Hourly Wage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Vancouver, BC
    Current Employee - Sales Associate in Vancouver, BC

    I have been working at H&M part-time for less than a year

    Pros

    good working conditions and training

    Cons

    start at minimum wage with only 1 small raise per year

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    ok.. great for full time students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Montreal, QC
    Current Employee - Sales Advisor in Montreal, QC

    I have been working at H&M part-time for more than a year

    Pros

    flexible, great staff, special designer collection

    Cons

    poor pay, cheap discount, need to work on new policies regarding customers!

    Advice to ManagementAdvice

    Employees should be allowed to tell customers to not leave their drinks, personal items anywhere in the store! Plus they should also not let the clothing on the floor!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Love and hate relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full-Time Sales Advisor  in  Toronto, ON
    Former Employee - Full-Time Sales Advisor in Toronto, ON

    I worked at H&M full-time for more than 3 years

    Pros

    - the benefits are pretty fantastic as a full-timer and manager
    - 2/3 co-workers are usually fantastic to work with
    - are willing to relocate you if necessary and possible
    - you can go really far in the company if you have a strong desire and are an actual good worker
    - open door policy
    - the company itself is pretty responsible and puts in a lot of effort to better itself each year

    Cons

    - a lot is expected of you on the floor
    - they somehow manage to promote/hire rather useless people as management (i'm referring to the managers who will sit in the back for hours and make up excuses when you need their help on the floor)
    - there is rarely any follow up on any sort of problems within store level
    - they absolutely LOVE cutting hours, they do not care how strained the person will be on the floor
    - people from head office expect a lot from you and don't take into recognition the type of store you are, the lack of hours in your store and how insanely different it is to work in the stores today versus 5 or 6 years ago when they were once working at store level

    Advice to ManagementAdvice

    Be fair and stop being so cheap. Stop cashing out money on things like lanyards and start cashing out on your employees. I've worked for almost 5 years at this company and each year the employees are just getting more and more careless about the job because it feels like this company doesn't care about it's employees as much as they used to. And if you're SO concerned about sales then stop placing the stores so close to each other. You are cannibalizing the company!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    An unpleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Person  in  Toronto, ON
    Current Employee - Sales Person in Toronto, ON

    I have been working at H&M part-time for less than a year

    Pros

    Good discount on clothing items.

    Cons

    Stressful environment often caused by management and other employees. Monotonous. Under staffed.

    Advice to ManagementAdvice

    Staff members are rarely congratulated on good work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at H&M part-time for more than a year

    Pros

    Clothing discounts, central location, good music played during shift, co-workers are tolerable to work with.

    Cons

    co-workers will back stab each other for more hours, wage increase takes long time, hours can be unpredictable, managers employ favoritism among employees all the time, expected to work over time.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Fun but fast-paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Mississauga, ON
    Former Employee - Sales Associate in Mississauga, ON

    I worked at H&M part-time for more than a year

    Pros

    Interesting and personable people to work with, very social environment
    If you have a larger store in a larger city, meetings will go swimmingly (with refreshments) despite having to show up to work before opening that day and only for a few hours
    Employee discount (25%)

    Cons

    Overworked, long hours for a minimum wage job
    Lots of running around, being on your feet
    Rude, uncompromising customers
    Unexpected and relatively frequent instances of theft

    Advice to ManagementAdvice

    Stores are large (including back offices, truck area, etc) and usually understaffed: one sales associate can't be everywhere at once.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M part-time

    Pros

    My coworkers are fantastic, there is plenty of room to grow if you live in a major city. The company is really great I love it a lot.

    Cons

    The biggest are mostly related to my current store specifically and weren't nearly as bad when I worked elsewhere. The training is terrible, the management is terrible and constantly changing and the favouritism is ridiculous.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    fun but long hours and can be stressful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at H&M part-time for more than a year

    Pros

    -love the people i work with!
    -great discount
    -awesome clothes
    -managers easy to talk to and approachable

    Cons

    -hard to work your way up
    -bad hours - have to work long on weekends
    -can get stressful
    -always short on staff
    -staying late (sometimes until 10:30PM) on evenings to clean up

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Over Worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at H&M part-time for more than a year

    Pros

    Discount (25%)
    Management is very flexible with time off, and understanding
    Friendly co-workers (in my case)

    Cons

    NEVER ENOUGH PEOPLE ON THE FLOOR/ ALWAYS CUTTING HOURS (I cannot stress how many times Ive talked to human resources and district managers..NOTHING helps)
    Getting out as late at 11:45 (we close at 9pm)
    Complaining customers over not having anyone help them
    Stress, stress, stress
    Overworked
    Should definitely be paid more than minimum wage

    Advice to ManagementAdvice

    Stop cutting hours and give us more people on the floor!!!!!!
    You'll have less stressed out employees and happier customers (believe me)

    Doesn't Recommend
    Neutral Outlook
  11.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Mississauga, ON
    Current Employee - Sales Associate in Mississauga, ON

    I have been working at H&M full-time for more than 3 years

    Pros

    -flexibility
    - good amount of breaks
    - make lots of friends
    - lots of things you can learn, can get good experience
    - same level of management meaning everyone helps each other even the managers do what u do on the floor.

    Cons

    - less coverage of staff on the floor all year round
    - very slow growth.
    - pay structure is low for part- time sales associates

    Advice to ManagementAdvice

    Please try to act little faster when it comes to employee growth otherwise you will end up loosing all the good ones .

    Recommends
    Positive Outlook
    Approves of CEO

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