H&M Reviews

Updated 17 April, 2015
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3.6
785 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
326 Ratings

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)

Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. good experience for retail, lots to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Sales Advisor
    Current Employee - Part-time Sales Advisor

    I have been working at H&M

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good discount, flexible hours, managers give you lots of independence

    Cons

    -some coworkers can be catty
    -difficult to become full-time

  2. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at H&M part-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    - High-pressure environment; never gets boring
    - Great employee discount
    - Recognises excellent performance as a whole department
    - Supportive co-workers and friendly, sympathetic managers

    Cons

    - Lack of adequate feedback system
    - Cannot be used for reference in the future
    - Pay raise is unlikely
    - Lack of recognition of individual's performance

    Advice to Management

    - Need to develop a proper feedback system
    - Need to recognise individual talent
    - Need to provide incentive for consistent performance, such as providing reference for future employment opportunities

  3. DM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in Calgary, AB
    Former Employee - Department Manager in Calgary, AB

    I worked at H&M full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Can be fun, customer service usually has your back. The "customer is always right" rule doesn't apply which is nice.

    Cons

    No hours, constantly have to cut hours because head office is a constantly hungry child that always wants more and more money. They tell you it's a discrimination free workplace but then people complain and you get in trouble for sharing your views.
    Manager pay is not much higher than staff and is not consistent, will pay external hires significantly more than internals who promote and know the company.

    Advice to Management

    Stop being so shady and two faced, try to understand how things are in the store. We can't flip a dept, run cash, run fits AND run clothes to the floor and process truck with no sales advisors on the floor because of no hours.
    Stop building stores so close but raising our sales goals.

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  5. experience was great, awesome company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor
    Former Employee - Part-time Sales Advisor

    I worked at H&M

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - good management
    - benefits
    - awesome environment
    - always something to do

    Cons

    - some employees gossip too much

    Advice to Management

    - keep an eye out for certain employees especially the ones that have worked there the longest and feel like they have the write to talk about everyone in the company. super unprofessional

  6. Part-time sale associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Mont-Royal, QC
    Former Employee - Sales Associate in Mont-Royal, QC

    I worked at H&M part-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place to meet new people. Good student work where you never get bored.

    Cons

    Lack of opportunities for part-time associates. Your experience depends also of the relationship with the manager. There is some favoritism but this is everywhere in retail.

    Advice to Management

    They need to be more transparent focusing on all associates development, not only fulltimer. Some managers seem to be too young too.

  7. Fun and exciting! Lots of work but never a dull moment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Mississauga, ON
    Current Employee - Sales Advisor in Mississauga, ON

    I have been working at H&M part-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    International discount at all of H&M's brands

    Cons

    Slow rollout of new technology and practices

    Advice to Management

    Don't forget about the small-to-medium market stores - we need attention too!

  8. Only here because I need a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Discount, amazing coworkers, flexible hours because there are so many employees

    Cons

    Store manager, you won't get many hours if you are not contracted or apart of the management team because there are so many people

    Advice to Management

    Store manager doesn't know what she's doing. Whenever regional managers are in she just uses the sales advisors and department managers to talk about the logistics to them. She has mood swings- you never know what type of manager she will be, sometimes she's in a good mood but sometimes she's not. Extreme favoritism. She will be consistently be nice to you if the regionals are around or other management that are below her.

  9. Unprepared for Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They are very eco concious , they give a fair discount, and their employee policies and break policies are fair.Em

    Cons

    Employees were truly stretched to their limit. I remember a day I had to take care of three departments. They had a vry hard time keeping staff because the management was unprofessional and intentionally hurtful.

  10. Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M part-time (more than 3 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Fast paced, cool culture, coworkers who have experience are very willing to train and help you. Reasonable discount. Flexible holidays.

    Cons

    Opportunity to grow is difficult - empty promises, a lot of waiting.

  11. It is a fun exciting workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at H&M full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There is friendly team, and flexible hours

    Cons

    It takes a very long time grow in the compnay

    Advice to Management

    be understanding of employees' needs

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