H&M
3.3 of 5 479 reviews
www.hm.com Stockholm, Sweden 1000 to 5000 Employees

H&M Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.3 479 reviews

                             

85% Approve of the CEO

H&M Managing Director & CEO Karl-Johan Persson

Karl-Johan Persson

(200 ratings)

67% of employees recommend this company to a friend
479 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "I've worked in retail for years, so when I made the jump to working at H&M"
    in 53 reviews
  • "Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace"
    in 31 reviews
Cons:
  • "did not enjoy my environment overall and was very sad because I love H&M"
    in 53 reviews
  • "It is a fast paced environment which means long hours on your feet"
    in 18 reviews
  • Show more review highlights

Reviews

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Amazing experience working in a great location.

Sales Advisor (Former Employee)
Vancouver, BC

I worked at H&M part-time for more than a year

ProsCurrent trends, great staff, people from all around the world

ConsLow pay, lots of duties, not good communication with management

Yes, I would recommend this company to a friend

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At first I really liked my job now my mind is definitely changed about that.

Sales Advisor (Current Employee)
Burnaby, BC

I have been working at H&M part-time for more than a year

Pros-Discount on sale items
-Make great new friends
-Great clothes

Cons-Hours get cut when store isn't making daily targets
-Managers expect way too much and never help out.

Advice to Senior ManagementStop cutting hours when you think the store is not making money. When there is a rush of customers and only employee on the floor it is hard to be on cash and provide customer service to others..

No, I would not recommend this company to a friend

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Horrible

Sales Associate (Current Employee)
Toronto, ON

I have been working at H&M part-time for more than 3 years

ProsThis is great career if your unambitious, lazy or not planning on going on anywhere in life. Aside from that, it's good part time job for people in school as they are flexible with hours/scheduling once you've been there long enough. They also don't fire you unless you've been caught stealing, you can be late, be rude to management/customers , not show, take longer breaks, not follow dress code ect and they'll write you up but won't fire you because "they believe in people".

ConsWithin the past four years the quality of management on all levels, store, area and country, has significantly decreased therefore the overall work environment has become difficult to bare. They expect you to over work yourself with little compensation. There is no set wage guidelines so you have people who have just started making more than people who have been there for several years with more responsibility. Also everybody in the area management for Ontario are under qualified and have no post-secondary education, they all got there by working for the company when it opened in Canada and worked their way up and won't let go of the jobs they have (i don't blame them, i would too if all i had was a high school diploma).

Advice to Senior ManagementPlease stop promoting people who you are sleeping with as they are not fit to do the jobs they're being promoted to.

No, I would not recommend this company to a friend

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Some like HMV, Some like H&M

Part Time Sales Advisor (Current Employee)
Calgary, AB

I have been working at H&M part-time for less than a year

Pros-cool peeps/co-wreckers
-decent discount
-constantly busy
-h&m memes

ConsDifficult customers with crying babies

Advice to Senior ManagementMore group meetings and/or better notes to keep the part-timers in the loop of things

Yes, I would recommend this company to a friend

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Dynamic work environment, great atmosphere.

Sales Associate (Former Employee)
Pickering, ON

I worked at H&M full-time for more than a year

ProsThe people, culture and PRICES. H&M definitely works to seek out a certain profile in their employees, lots of diversity and interesting characters.

ConsPersonalities of certain managers (like anywhere) can sometimes be lacking. More oversight of store management would ensure that staff are not being bullied by power hungry GMs.

Advice to Senior ManagementCheck in more often with the employees of store locations to ensure they are satisfied with management/the way they are being managed.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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I worked there for six years and had no opportunity for advancement.

Part Time Sales Advisor (Former Employee)
London, ON

I worked at H&M part-time for more than 5 years

Pros-Fun, fast paced environment, always something to do.
-Sales targets are on a store basis, not on an individual basis
-No huge pressure to sell the clothing.

Cons-It can be very disorganized, especially if you work at a store that is under-performing because head office cuts hours so badly that nothing gets done and creates a viscous circle.
- Unless you live in a big city, there is little room for advancement.
- Only full-time gets benefits and most stores only have maybe four full time people and fifteen part time people.

Advice to Senior ManagementCutting hours for employees until the store is at a bare minimum is not the way to make the business succeed--if we can't even get the product off the truck, how are we supposed to make any sales targets?

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Had a fun time working there and met some cool people

Sales Associate (Former Employee)
Vancouver, BC

I worked at H&M part-time for more than a year

ProsFlexible shifts, friendly co-workers and managers, rotating responsibilities (e.g., cash, fitting room, cleaning, stockroom, etc.), designer collaborations fun, good culture, decent employee discount...

ConsSometimes short-staffed during busy periods and as a result, really difficult to help customers; things constantly on the floor...

Advice to Senior ManagementKeep making quality garments; don't cheapen your product! I used to shop there more frequently but nowadays I don't anymore...

Yes, I would recommend this company to a friend

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Department Manager

H&M Department Manager (Former Employee)
Toronto, ON

I worked at H&M full-time for more than 3 years

ProsIts fun to work in a team and it really depends on which store you work at because each store has different dynamics and teams.

ConsYou might get stuck there as is unless you let the people from head office know that you want to move up and that might be pretty hard if you are not their favourite. Depending on the store location and the kind of customer you get, it's really hard to handle complaints

Advice to Senior ManagementPlease do not play favourites and see who deserve to move up

Yes, I would recommend this company to a friend

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Good Company: If you know how to play their game.

Anonymous Employee (Current Employee)

I have been working at H&M

ProsGood discount, amazing benifits, RRSp matching, 3 weeks vacation

ConsSchedule, favortism, hard to advance, many people fighting for few positions.

No, I would not recommend this company to a friend

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You either love it or hate it

Anonymous Employee (Current Employee)

I have been working at H&M full-time

ProsGreat benefits, discount on merchandise, flexibility with different locations

ConsIt can get pretty stressful especially at higher volume locations

Advice to Senior ManagementClear communication, sometimes there are directions from all sides of the office yet not always sending the same clear message.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at H&M reviews and ratings - including employee satisfaction and approval ratings for H&M CEO Karl-Johan Persson. All 479 reviews are posted anonymously by H&M employees.