H&M Reviews

Updated 27 August, 2014
Updated 27 August, 2014
569 Reviews

3.4
569 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
241 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  Toronto, ON
    Former Employee - Visual Merchandiser in Toronto, ON

    I worked at H&M full-time for more than 3 years

    Pros

    Great staff - work life balance

    Cons

    Growth opportunity is very tight. Seniority goes over experience

    Advice to ManagementAdvice

    We need to grow the company more ladderal

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Cool people, crappy hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor
    Former Employee - Part-time Sales Advisor

    I worked at H&M part-time for less than a year

    Pros

    Met alot of really cool and fashion forward people.
    Management were always on top of things and in my short time i've seen many people move up the ladder.
    Decent discount

    Cons

    Although management were on top of things at the store level, upper management often pulls one manager from one store to bring them to another. My particular location had its store manager and assistant manager pulled from our store to be sent to another store during the Christmas season.
    Also, hours are not very good. I worked average 6 hours a week and had a pretty open schedule.

    Doesn't Recommend
    Positive Outlook
  3.  

    cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at H&M part-time for less than a year

    Pros

    at h&m you get the opportunity to meet so many people and engage with a number of customers on a daily basis. work team opperations are always great.

    Cons

    didnt like the way management handeled new comers. we obviously are just learning and theres no need to talk down to certain individuals... in my case there was a girl with a disability and the management would flight out leave her out then get mad at her for doing certain things.... very petty, rude, and inconsiderate

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Good company Very Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M part-time for more than a year

    Pros

    Good enough pay lots of benefits

    Cons

    Managers play favourites, many of the sales associates were bossy

    Advice to ManagementAdvice

    control the sales associates that are bossy it makes the work ucomfortable

    Recommends
    Approves of CEO
  6.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager  in  Edmonton, AB
    Current Employee - Department Manager in Edmonton, AB

    I have been working at H&M full-time for more than 3 years

    Pros

    Pay is alright for what you do
    great vacation benefits to start off (3 weeks)
    benefits are alright as well

    Cons

    Stressful, seems like your babysitting staff sometimes as opposed to managing them
    retail hours can suck as well

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    H&M becomes your life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M part-time for more than a year

    Pros

    -You'll get a lot of hours
    - Coworkers are generally fun to work with
    -Pay above minimum wage (just a little)
    -Raises every year

    Cons

    -Call you in early every day or on your days off and make a fuss when you can't drop your life because they've purposefully understaffed.
    -Need complete open availability to move to full time (7 days a week, open to close)
    -On your feet for at least 8 hours a day with very little chance for short breaks to rest your feet. It's even difficult to find coverage for a bathroom break
    -You'll be staying at least an hour after close
    -Customers are rude and frustrated because the store is usually understaffed

    Advice to ManagementAdvice

    -Learn that your employees need a work/life balance. Especially for that little money.
    -Hire more part timers so the store isn't always understaffed.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at H&M part-time for more than a year

    Pros

    - Fast paced store, the day goes by quickly
    - Discount on clothing, first picks at new arrivals
    - Good scheduling
    - Awesome staff members
    - Rotating responsibilities make the work less repetitive

    Cons

    I've worked here for almost 2 years and have yet to be promoted but individuals who have been working with the company for less than 6 months have been promoted (and not due to work ethic).
    Sales advisor's are expected to do way too much for what we are paid. Job is physically and mentally taxing. They rarely promote people to full time but will give full time hours without the benefits.
    Management needs to work on communication and stop the favouritism.
    The company goes crazy cutting hours when they are not hitting targets - leaving staff broke and struggling for hours.

    Advice to ManagementAdvice

    Management should promote individuals based on their work ethic and initiative. LISTEN TO STAFF don't just say you will make changes just to appease us - actually follow through with promises.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    At first I really liked my job now my mind is definitely changed about that.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Burnaby, BC
    Current Employee - Sales Advisor in Burnaby, BC

    I have been working at H&M part-time for more than a year

    Pros

    -Discount on sale items
    -Make great new friends
    -Great clothes

    Cons

    -Hours get cut when store isn't making daily targets
    -Managers expect way too much and never help out.

    Advice to ManagementAdvice

    Stop cutting hours when you think the store is not making money. When there is a rush of customers and only employee on the floor it is hard to be on cash and provide customer service to others..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Amazing experience working in a great location.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  Vancouver, BC
    Former Employee - Sales Advisor in Vancouver, BC

    I worked at H&M part-time for more than a year

    Pros

    Current trends, great staff, people from all around the world

    Cons

    Low pay, lots of duties, not good communication with management

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at H&M part-time for more than 3 years

    Pros

    This is great career if your unambitious, lazy or not planning on going on anywhere in life. Aside from that, it's good part time job for people in school as they are flexible with hours/scheduling once you've been there long enough. They also don't fire you unless you've been caught stealing, you can be late, be rude to management/customers , not show, take longer breaks, not follow dress code ect and they'll write you up but won't fire you because "they believe in people".

    Cons

    Within the past four years the quality of management on all levels, store, area and country, has significantly decreased therefore the overall work environment has become difficult to bare. They expect you to over work yourself with little compensation. There is no set wage guidelines so you have people who have just started making more than people who have been there for several years with more responsibility. Also everybody in the area management for Ontario are under qualified and have no post-secondary education, they all got there by working for the company when it opened in Canada and worked their way up and won't let go of the jobs they have (i don't blame them, i would too if all i had was a high school diploma).

    Advice to ManagementAdvice

    Please stop promoting people who you are sleeping with as they are not fit to do the jobs they're being promoted to.

    Doesn't Recommend
    No opinion of CEO

Worked for H&M? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.