H&M Reviews

Updated 22 October, 2014
Updated 22 October, 2014
621 Reviews
3.4
621 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
258 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 65 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 42 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 57 reviews)

  • Poor work life balance (never a set or consistent schedule) (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    Current Employee - Part-time Sales Advisor
    Current Employee - Part-time Sales Advisor

    I have been working at H&M part-time (more than an year)

    Pros

    Get to work with a diverse team of fun and outgoing individuals. Every employee is trained to perform all functions throughout the store and is given a lot of autonomy in deciding how to perform tasks. The environment is fast-paced and will never leave you bored at work. Generally flexible with availability, allowing you to book time off when needed.

    Cons

    The store gets messy quickly due to the large number of customers, especially on weekends and holidays. This can leave you cleaning up the store for a few hours after close

  2.  

    Great people, decent discount, underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Toronto, ON
    Former Employee - Sales Advisor in Toronto, ON

    I worked at H&M part-time (more than 3 years)

    Pros

    Working at multiple locations, there was a consistent level of awesomeness found in each team. The people you work with on a day to day basis really made the job enjoyable.

    Cons

    Not much room for growth (empty promises). Long closes. Management prefers to be in the back rather than supporting the selling floor.

    Advice to ManagementAdvice

    Remember, "We Are One Team". I feel as though that is often overlooked.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Toronto, ON
    Former Employee - Sales Advisor in Toronto, ON

    I worked at H&M part-time (more than 3 years)

    Pros

    -fun work environment
    -flexible with your schedule
    -great co-workers and management
    -great part time job while in school

    Cons

    -difficulty getting a full time position or to grow with the company
    -low wages

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser in Toronto, ON
    Former Employee - Visual Merchandiser in Toronto, ON

    I worked at H&M full-time (more than 3 years)

    Pros

    Great staff - work life balance

    Cons

    Growth opportunity is very tight. Seniority goes over experience

    Advice to ManagementAdvice

    We need to grow the company more ladderal

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Cool people, crappy hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor
    Former Employee - Part-time Sales Advisor

    I worked at H&M part-time (less than an year)

    Pros

    Met alot of really cool and fashion forward people.
    Management were always on top of things and in my short time i've seen many people move up the ladder.
    Decent discount

    Cons

    Although management were on top of things at the store level, upper management often pulls one manager from one store to bring them to another. My particular location had its store manager and assistant manager pulled from our store to be sent to another store during the Christmas season.
    Also, hours are not very good. I worked average 6 hours a week and had a pretty open schedule.

    Doesn't Recommend
    Positive Outlook
  7.  

    cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at H&M part-time (less than an year)

    Pros

    at h&m you get the opportunity to meet so many people and engage with a number of customers on a daily basis. work team opperations are always great.

    Cons

    didnt like the way management handeled new comers. we obviously are just learning and theres no need to talk down to certain individuals... in my case there was a girl with a disability and the management would flight out leave her out then get mad at her for doing certain things.... very petty, rude, and inconsiderate

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Good company Very Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M part-time (more than an year)

    Pros

    Good enough pay lots of benefits

    Cons

    Managers play favourites, many of the sales associates were bossy

    Advice to ManagementAdvice

    control the sales associates that are bossy it makes the work ucomfortable

    Recommends
    Approves of CEO
  9.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Edmonton, AB
    Current Employee - Department Manager in Edmonton, AB

    I have been working at H&M full-time (more than 3 years)

    Pros

    Pay is alright for what you do
    great vacation benefits to start off (3 weeks)
    benefits are alright as well

    Cons

    Stressful, seems like your babysitting staff sometimes as opposed to managing them
    retail hours can suck as well

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    H&M becomes your life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M part-time (more than an year)

    Pros

    -You'll get a lot of hours
    - Coworkers are generally fun to work with
    -Pay above minimum wage (just a little)
    -Raises every year

    Cons

    -Call you in early every day or on your days off and make a fuss when you can't drop your life because they've purposefully understaffed.
    -Need complete open availability to move to full time (7 days a week, open to close)
    -On your feet for at least 8 hours a day with very little chance for short breaks to rest your feet. It's even difficult to find coverage for a bathroom break
    -You'll be staying at least an hour after close
    -Customers are rude and frustrated because the store is usually understaffed

    Advice to ManagementAdvice

    -Learn that your employees need a work/life balance. Especially for that little money.
    -Hire more part timers so the store isn't always understaffed.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at H&M part-time (more than an year)

    Pros

    - Fast paced store, the day goes by quickly
    - Discount on clothing, first picks at new arrivals
    - Good scheduling
    - Awesome staff members
    - Rotating responsibilities make the work less repetitive

    Cons

    I've worked here for almost 2 years and have yet to be promoted but individuals who have been working with the company for less than 6 months have been promoted (and not due to work ethic).
    Sales advisor's are expected to do way too much for what we are paid. Job is physically and mentally taxing. They rarely promote people to full time but will give full time hours without the benefits.
    Management needs to work on communication and stop the favouritism.
    The company goes crazy cutting hours when they are not hitting targets - leaving staff broke and struggling for hours.

    Advice to ManagementAdvice

    Management should promote individuals based on their work ethic and initiative. LISTEN TO STAFF don't just say you will make changes just to appease us - actually follow through with promises.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at H&M? Share Your Experiences

H&M

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.